Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Social Media Marketing

Classmates.com

Headquarters

Reviews

Customer Review Ratings

1.06/5 stars

Average of 158 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromGerard B

    Date: 08/22/2022

    1 star
    it is a scam! I tried a 3 month special for $9 and they automatically renew their $18 fee which is hidden in the terms...
  • Review fromIan S

    Date: 08/20/2022

    1 star
    You will never get rid of them , constant harassing emails daily despite requests to stop.
  • Review fromChristopher Ross

    Date: 08/11/2022

    1 star
    I bought a yearbook on Classmates.com and now Im being charged for a subscription. 2 times Ive canceled this subscription and they continue to try and charge my credit card. The charges come early in the morning and luckily I notice them. Wish it would stop
  • Review fromSharon A

    Date: 08/09/2022

    1 star
    Joined a few years ago and find that I'm getting people from all other grades appearing on my "Profile" page. I don't know any of these people and would like to know why they would appear if they don't even know me. I think it's just to keep me looking at Classmates and hope I recognize the person.I really think it's a cam and will be cancelling my renewal.FYI... I never give them my credit card... always send them a check so that they could not renew my contract without getting paid first.
  • Review fromCarol K

    Date: 08/04/2022

    1 star
    After just enrolling I found mostly negative comments about the site. Now I am going to try to cancel my card so it doesnt go thru. Hopefully it will work. I was surprised at all the derogatory comments on the site. Hopefully this will work.
  • Review fromJim V.

    Date: 08/03/2022

    5 stars
    I canceled my service last October, and they keep taking money from me, so far they have taken $52 that I didn't authorize. When I call, the guy was a jerk, said there is no record of it, and that I would not get a refund. I don't think that the consumer should pay for their mistake. However, after reading all the other complaints, I don't even feel it was a mistake...too many people with the same problem. I would appreciate anything you can do to get my refund. I am on disability, and $52 is like 2 weeks of food for me. Thank you!
  • Review fromBeverly V

    Date: 08/02/2022

    1 star
    Classmates.com or as it is now called "PCH*Classmates.com" is nothing but a scam. I recently noticed a $60 charge on a credit card and when I called Classmates.com they said it was an automatic renewal from a membership in 2021. I told them I had not had a paid membership since 2006 and since I retired in 2020, there was no way that I knowingly renewed my membership. They said that their records showed that I renewed in 2021 at an introductory rate of $24 a year which would auto-renew after one year for $60. How convenient for them. I looked back at my CC statement from a year ago and sure enough there was a $24 charge that I did not catch. They would NOT issue me a refund. Now....PCH stands for "Publishers Clearing House", so...make your own assumptions. After 15 years of not paying for a membership, why would I renew after 15 years? They are a HORRIBLE business and SCAMMERS nonetheless. Stay away from Classmates.com! Spread the word!
  • Review fromRudy A

    Date: 07/31/2022

    1 star
    It is a scam. Classmates should be prosecuted & forced to pay back membership fees to all who lost their money from this con job. 95% of "former classmates" who Classmates claims to have "visited" my profile, I never/don't recall ever speaking to in school or don't even KNOW WHO THEY ARE. ??????I am sure if they are forced to pay back all the money they scammed from people, Classmates will shutdown & file bankruptcy. CLASS ACTION LAWSUIT, anyone?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.