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Business Profile

Online Retailer

Next Level Goods LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Next Level Goods LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Next Level Goods LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 shirts and a sticker for the total amount of 46 dollars and some change. After a week I reached out to the company, as the website stated shipping would take place in 3-4 business days. The order was placed on July 13, 2024. I have called, emailed, text left messages. Can not get anyone to return any type of correspondence on this matter. So now I'm out 46 bucks and no product.

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered off this website and have yet to receive my items I definitely will be blasting this all over social media and wont be buying from here again

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased from them, 1 t shirt, 2 hats and 2 stickers, got a confirmation email. But now I read all these reviews that they are a scam. I am looking to get my money back.

    • Initial Complaint

      Date:06/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase online for a father's day present. This was done on 6/10/24. I purchased a hat, t-shirt, and flag for $59.97. I received confirmation of the order - #****** and advised that I will receive notification once it is shipped. On 6/20/24, I still hadn't received shipping notification so I reached out to them via email for status. *************************, CSR, replied a short time later that the order was ready and was being shipped out within the next day or two. On 6/25/24 I still hadn't received shipping notification so I emailed them again to get a tracking number. I did not receive a response. Yesterday, 6/26/24, I emailed them again and also sent a text message. Again, no response. They have gone silent, I have not received notice of any shipment, nor has a shipment been delivered.

    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not delivered cant get in contact

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from a website March 6th and due to the way their page was set up I chose the wrong color on that item. I emailed them for resolution and they promptly responded w instructions to send it back. I did. And when I reached back out for the correct color they told me it was out of stock and that they would contact me when they had it back in stock. Since then they have never restocked it so iv settled for same hat but a color they do have in stock currently on their web page and asked them to send that one instead but I have never received a response back after 5 emails. I paid $25 for original item plus $5 to send it back.

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a hat from this company , havent heard from them since I made my payment, exhausted my patience trying to call and text with no avail no reply their phone ,that your supposed to call gives you a number to text and they never reply

    • Initial Complaint

      Date:04/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/24/24 I placed an order. I accidently hit qty 2 and doubled my order. Which made my total $199.80. I immediately emailed the company to let them know I meant to order qty 1. They responded that my order would be updated and new price is $99.80. However, my account was charged $199.80. I have since emailed numerous times, called, and texted as they say to do, without any response to have my order refunded the $100.00 they owe me.

    • Initial Complaint

      Date:04/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 hats and paid extra for expedited shipping and did not get my product. I tried to call and message says to hang up and text so I texted to only receive blanket responses saying it will be shipped In 3-4 business days. It has now been 8 weeks with no solution. They wont refund me or send my hats order number ******

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 caps the first week of March. I received a single cap with the incorrect embroidery on it on Sat March 16th. I started email correspondence on Monday the 18 indicating the issue to which they eventually responded and wanted a picture of the cap I was sent, which I sent immediately. They have apologized and stated that they will give me 15% off my next order. Im not ordering anything else until I get the hats Ive ordered. Since then they have not responded to any emails or texts. The customer service representative that has responded to emails has been an *************************. I have pictures of orders with the correct caps as well as pictures of the wrong cap they sent me. The order # associated with this is ******.

    Next Level Goods LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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