Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file an extremely serious complaint against Bidadoo regarding a truck purchase I made through their **** platform. The reprehensible actions of Bidadoo have left me utterly appalled and financially devastated.Upon purchasing the truck, it became glaringly evident that Bidadoo had egregiously misrepresented its condition. Despite their acknowledgment of the inaccurate listing during my attempted pickup, they brazenly failed to honor their commitment to rectify the situation and process a refund as promised. Now, after nearly a month of futile attempts to obtain redress, Bidadoo has callously subjected me to a relentless cycle of evasion and obfuscation. Their reprehensible conduct is not only infuriating but unequivocally fraudulent. I am now unjustly out of pocket by $11,700, with Bidadoo exhibiting a flagrant disregard for accountability and customer satisfaction.Compounding their deceitful behavior, Bidadoo has shamelessly reposted the same truck and sold it to another unsuspecting buyer, effectively profiting twice from their deceitful practices.Despite exhausting all conceivable avenues for resolution, Bidadoo's deafening silence and evasiveness have left me with no recourse but to escalate this matter to the Better Business Bureau (BBB). It is my fervent hope that the BBB will intervene swiftly and decisively to address Bidadoo's gross misconduct and hold them accountable for their reprehensible actions.I implore the BBB to take swift and decisive action to rectify this egregious situation and ensure that Bidadoo is held accountable for their deceitful and fraudulent practices. My trust and faith in the integrity of online transactions have been irreparably shattered by Bidadoo's disgraceful conduct, and I am determined to pursue every available avenue to seek justice and restitution.

  Business Response

  Date: 03/22/2024

  Good Morning Rupa,

  We are very sorry about the delay.

  Your refund has been processed and has been sent.

  USPS Tracking is: Tracking number 9410811899564874360560

  Again, we do apologize for the delay,

  ~ bidadoo

   

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought and excavator from bidadoo on **** .the excavator did not arrive as described .many parts were stripped from the excavator the excavator was described as complete .

  Business Response

  Date: 01/26/2024

  Subject:Regarding Your 2016 JCB 8035ZTS Mini Excavator Purchase

  Dear ****************,

  We trust this message finds you well.

  We have received your communication expressing dissatisfaction with your recent purchase of the 2016 JCB 8035ZTS Mini Excavator. We understand the importance of addressing concerns promptly and have thoroughly reviewed the auction listing to ensure clarity.

  Regarding the A/C System, we want to clarify that its non-operational status was noted in the auction description. We consider the disclosure of missing components as more of a mechanical inspection, and the testing conducted was focused on assessing functionality. As of now, the unit is deemed as described in the listing.
  For your convenience, we invite you to revisit the auction listing in its entirety by following this link: *************************************

  It's important to highlight the bidadoo 100% Guarantee, which ensures that buyers can return items for a full refund of the purchase price if the item was significantly inaccurately described and represented. Please refer to the 100% Guarantee outlined in the auction listing or visit bidadoo.com/FAQ for more details.
  Should a return be authorized returns must be made within fourteen (14) days of the auction or sale date. The equipment should not be put to work, altered, or used beyond verifying its condition, with usage limited to 3 hours or 50 miles from the reading at the time of sale. At this time a return is not authorized.

  We appreciate your understanding of our consignment business model, and please be advised that partial refunds are not offered in such cases.

  If you have any further questions or concerns, please do not hesitate to reach out. We value your satisfaction as a customer and are committed to addressing any issues promptly.

  Best regards,

  ~******
  
  
  
  

  
  

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21167974
  
  I am rejecting this response because:
  Listing said air conditioning not operational. It did not say someone removed alot of parts.air conditioning system including engine mounts,freon lines,bracket that holds air cleaner,heater parts and antifreeze leak. Improper amount of antifreeze.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a welder at Auction from bidadoo Item #************ on November 7. On November 17 I sent my kid to go pick it up from ****** to ******** 13 hour drive one way when he showed up the next day to pick it up they told him and showed him the paper work where that ****** was sold in June to someone in ******* . Bidadoo made the mistake and resold the Item twice my kid drives 13 hours back home empty I called bidadoo to see if they would help pay for some of the fuel sence they made the mistake and resold it they said no.

  Business Response

  Date: 01/08/2024

  A check request was submitted to our ***************** on 12.22.2023 for $250.00 to be sent to:

  *********************************

  P.O. Box 149

  Orovada, ** 89425

  We will check to see the progress.
  

  Due to the holidays it could still be in process.

  Happy New Year!
  

  ~ bidadoo

  Business Response

  Date: 01/08/2024

  Your initial refund was completed 11/27/2023 via Paypal ***************** $1059.00

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21049682
  
  I am rejecting this response because: My kid spent $739.80 on fuel and $231.07 on a motel, that's not including food. It totals $970.87, I would like to get at least $800. If needed I can send the credit card statement with the fuel costs and the hotel receipt. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/30/2024

  Good Day,

  The fuel reimbursement check cleared our account 1.12.2024

  Best regards,

  ~ bidadoo

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was like October 20 2023 I got the highest bid on the power washer Online auction ******* So when I purchased it I had to wait so I could take it to a place that could examine It because they said it had been sitting for a year so you didn't want to start it up they said that the pump needs to be real built and that the fuelIs siola needs to be replaced The bill is about $650.00 Bid adu they said that the power washer work and that it was fine the lucky thing for me is I bought it through **** so they'll protect you I will buy nothing directly from this company or indirectly from now on But I contacted them To Get them to pay the repair they said no you only have a couple of days to look at the item to determine if it's Good or not They said but it wasn't Nothing that we could do it had to be inspected by professionals The crazy thing is Because the pump is bad they can't run water Through it to see if the heater works Until they repaired The pump

  Business Response

  Date: 12/27/2023

  Dear ****************,
  
  We genuinely empathize with the challenges you've faced with your 2014 Mi-T-M HSP-****-3MGH LMP3H Pressure Washer, purchased back in October 2023.
  
  Understandably, we recognize that timely communication is crucial for addressing such concerns. Typically, if brought to our attention earlier, we would have explored options, including a possible return.
  
  Given the passage of time since the purchase (now December 2023) and in adherence to the terms outlined in the original auction, ************************************************, which specify the "as is" and "where is" nature of the sale, returns unfortunately cannot be accommodated.
  
  Regrettably, we are unable to assist with the claim, as per the auction terms. We sincerely wish we could provide a different resolution. It's important to note that **** has also communicated the rejection of your claim.
  
  We understand the repair costs seem high, especially considering the sale price of $405.00. We acknowledge your disappointment and appreciate your understanding of the situation.
  
  Best regards,
  
  ~ bidadoo

  Customer Answer

  Date: 01/05/2024

  We're not shocked or surprised about their response they're a terrible company they have so many complaints of doing the same thing selling stuff to people see this is considered false advertising ******* negates any policies that you might have anything that you think could protect you you're falsely advertising you advertise this thing as working this machine as working and then you say we're not responsible for it that's 2 different things you said this thing works if you just say we don't know if it works or you know we don't care if it works or anything like that we're going to refer your case to the federal trade commission we're going to call d*** they're going to investigate you and you'll show a pattern of criminal activity we also contact the Attorney General for **************** I suggest you just paid a 650 to repair this thing a call of the day but you want it we didn't expect anything from you you're A

  Business Response

  Date: 01/26/2024

  Good Day ***************,

  We do truly understand your position.

  We do need to know about issues in a timely manner.

  If you would like, we will authorize a return at this time.

  We have a location closer to you  in *******, ** if you would like to do this.

  The refund would be for your purchase price tax and handling fee total of $470.64

  Best regards,

  ~ bidadoo

   

   

   

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21049708
  
  I am rejecting this response because:
   We have the We have the item in repair right now the bill is about $2000 for the repair $500 for the holes and the wand so if you want it back you're gonna have to pay the repair what we suggest you do is it's return our money for this thing that helped at least with us getting it repaired we had a point now when we can't turn back so we suggested you return the money that we have invested in it that would make it a little bit easier for us remember this is the item you had listed as working you didn't say anything about anything bad with this thing And we can produce all the receipts if you need them for all the repairs and the parts that we've purchased
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Detailed Explanation of Complaint the item was purchased from **** on 11/12/2023 I WAS TOLD BY REP NAMED (******) THAT THIS WOULD BE NO PROBLEM FOR BIDADOO TO REFUND IF FOR ANY REASON I WASNT HAPPY WITH THE **** I WENT TO INSPECT THE **** AND FOUND ITS NOT WHAT THE AD SAID. IT HAD OIL ALL OVER THE ***** OF THE **** THERE WERE BOLTS LOOSE ALL AROUND THE SEAT AND ENGINE AREA APEARED THAT THERE WERE REPAIRS DONE BUT NOT FINISHED ALSO THE MACHINE APEARED TO HAVE WAY MORE HOURS THAN THEY LED TO BELEIVE I WOULD ESTAMATE CLOSER TO **** HRS NOT **** it also seemed like it fell off a trailer the canopy was busted and the expanding tracks are bent I HAVE BEEN ***** TO CONTACT BIDADOO WITH NO RESPONCE THROUGH EMAIL AND PHONE CALLS PLEASE REFUND THANK YOU I CANT USE THIS MACHINE

  Business Response

  Date: 12/07/2023

  As you were notified earlier today, your refund check has been sent out.

  USPS  Tracking number 9405511899562657353744

  Expected delivery
  December 08, 08:00PM
  
  Tracking number created
  December 06, 03:21PM
  ****, **
  
  In transit
  December 06, 09:37PM
  ****, **
  
  Best regards,

  ~ bidadoo

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was September 14th 2023, this was a transaction on ***** we paid through credit card on September 16th for the amount of $******. Received no pickup information for a few days and then we email Bida doo on Sept,26th 2023 through **** messaging service for the contact and pickup information, another week goes by and still no response, so we again emailed them through **** messaging on Oct 5th 2023, another week goes by and we emailed them for a third time through **** messaging on Oct16th for a third request for pickup and contact information, at the time of the third email we decided to call Bida doo for the information, they stated they had emailed us with the information, the problem was is that they emailed us to an account that is not used anymore. We asked them why they sent the emails to that account and not through **** messages like one is supposed to do and gave us no response. They obviously received our three requests but did not answer through **** messaging, so at the time of finally having communication with **** doo we received the contact information. Called the company on Oct. 17th as to where the item was at and they stated they needed a release before they can schedule an appointment for pickup and that they have not received the funds from Bida doo yet and for us to deal with them. So again, in contacting **** doo for the release they stated they wanted ******* in late fees before they give us the release, they wanted it that day and stated they would close the deal out due to forfeiture at the end of that day in which they did. Obviously, this was a miscommunication error on their part, and we understand things happen but for them to take no responsibility is wrong. They could have responded to our emails through ***** but they did not. We are asking for an immediate return of the ******, For a company this size to do this is mindboggling. Again, we kept in communication with Bid a doo through the time frame, they knew we were trying to get the information needed and should have responded to our emails though our **** account, but they did not.

  Business Response

  Date: 10/23/2023

  Hello *****,

  Please let us know the item number and type of item you are referring too.

  There is nothing in this complaint to cross reference to assist you.

  Have a wonderful evening,

  ~ bidadoo

   

   

   

  Business Response

  Date: 10/23/2023

  Hello *****,

  We found your information.

  Check your **** account, you have been refunded,

  Have a wonderful evening,

  ~ bidadoo

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/23 I purchased a Cat 308 excavator from Bidadoo on ***** The item's listing had a detailed rating of every component on a 1-5 scale. Upon receiving the machine, I noticed that 2 components that were both rated 4, were broken and unusable. This included the bucket having large wear holes in it, and the engine hood not latching due to unrepairable damage. Not only did the sheet metal get rated 4, but it had the comment "some dings and scrapes consistent with age and use." There was no mention of the hood not latching. I reached out ***************************** a salesman that contacted me during the auction to promote the item and to assure me Bidadoo's poor online ratings do not reflect how they do business. I showed him the damage and he agreed with my dispute between the listing and reality, and assured me that his company would make good. Bidadoo will accept a return for a misrepresented item, but ******* told me he spoke with his boss and that they agreed to replace the bucket and help me with the engine hood. I checked in with ******* on multiple occasions and he told me they were looking for a replacement bucket for me. As time went by, he started ignoring my calls and texts, so I reached out to ***** in the main office. ***** spoke to his boss and reached the conclusion that the only help they can offer is for me to return the machine. This is unacceptable because after ******* committed to find me a bucket, I spent time and money on the machine making other improvements and doing maintenance. I was deceived by the misrepresentation of the machine, as well as trick photography and utilization of camera angles. I feel that Bidadoo should honor its representative's word. I was not able to leave feedback on **** for this item, which is interesting seeing that they have 100% positive reviews. ( I have a video of the engine hood not latching, but it is too large to upload.)

  Business Response

  Date: 09/25/2023

  
  bidadoo Inc.
  *********************
  ****, **  98032
  Sept 24, 2023
  
  Dear *****,
  We appreciate your business and apologize about any discrepancies in our recent Cat 208 excavator transaction. 
  While we strive very hard to represent things completely accurately, we understand that inaccurate information might be inadvertently provided.  Therefore, we offer a full refund on any item where the description does not materially match the condition as received by the buyer as part of our bidadoo 100% Guarantee.  This returns the item to bidadoo for a full refund to the buyer, which is the most fair way we know to settle any potential discrepancies, and understand our team did offer this, and is still on the table.   Our guarantee covers:
          Return of equipment to selling location for full purchase price refund
          Returned in same condition
  We understand this is inconvenient for your organization, but are agreeable to still return the item for a full refund, and can assist with transportation in this situation, as we havent been able to find an adequate replacement bucket.  Our offer still stands:
  Return to bidadoo facility in your area, rather than original location
  Assist with shipping cost if you are not satisfied with this machine
  
  While we both hoped it could be fairly straight-forward to find a good replacement bucket, we have been unable to locate an acceptable replacement.  You had mentioned previously that the bucket was shown holding water, but we do not see this in the original condition report.   Also, this unit was traded into a Cat dealer location, and the bucket was not noted to have a hole.  So, while we dont doubt there is a hole, it may well have happened sometime after our condition report was produced.  
  bidadoo values your business and again apologize about the problems with the machine.  I know we have a previous machine and were able to provide a full refund locally for that equipment.  If you would still like to keep the machine, we can offer $3,000 towards any repairs of the equipment. We know that this is a small amount compared to potential repairs on a machine of this age, but want to be open to making it right if you felt the machine would still work for you.
  We hope you understand our model and process and responsibility to both our buyers and sellers.  We are building a very strong team with seasoned industry professionals in your area and hope we can be of value to you and your organization, and I know our team will be very supportive of working with you and helping with any information we can.  If you ever have any questions about a machine prior/post sale, please dont hesitate to let one of our team know and well try to find as much information as possible.
  
  
  Best Regards,
  bidadoo Buyer Services
  ********************************************************
  Main:  ************
  Toll-Free:  1.877.bidadoo
  
  

  Customer Answer

  Date: 09/25/2023

  Hello and thank you for the help. I am willing to accept the $3000 they are offering, but I feel a bit uncomfortable closing out the case prior to receiving the check. Do you have nay advise? Thanks *****

  Customer Answer

  Date: 09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of refunding me $3000.00 is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the successful bidder on a used 2019 Hy-Brid HB-**** Electric Scissor Lift in the amount of $1625. During the bidding process I contacted Bidadoo Logistics for a price on shipping the lift to my location in *********. I was given an estimate of $1026 to $1189. Upon winning the bid I was directed to send a cashier's check for $3429.85, the lift plus $1814.85 for shipping. I sent that amount but asked that they credit me $625.85, the difference from their high-end estimate. Also, when the lift arrived the Upper Control was missing. It was clearly shown on 8 of the **************************************** the description. I noted this on the shipping document and pointed it out to the delivery person. My attempts to resolve this with Bidadoo have been unsatisfactory. They are not willing to stand by their highest shipping quote nor replace the missing control. I now need to purchase the control for an additional $774.48. The increased shipping and purchase of the missing control have added an unexpected $1400.33 to my cost. I feel that this amount should be refunded/reimbursed to me. I did not receive the item as guaranteed and was charged a shipping amount beyond their highest quote.

  Business Response

  Date: 02/22/2023

  Tell us why here...Good Afternoon, ***,
  
  
  Im so sorry things have gone the way that they have for you.
  
  Attached is a copy of the actual auction.  This unit was sold as is, where is, with no guarantee of parts as a parts and repair item.
  *************************************
  
  I did reach out to find out what happened at the back end.  It does appear that the seller did remove the control.  Please send us a copy of the invoice for the control. Send invoice to ********************************************************* Your message says that it is $774.48.
  We will cover the control.
  As for the shipping fees, I did check on that, we did ship this to you at cost.  There was zero mark ********* So we will not be adjusting that price. What you were charged is what we actually paid the transport company to deliver this to you.
  This is the information we have for a refund check.  Is this correct?
  ******************************** FAMILY REVOCABLE TRUST
  1966 *************
  Alexandria, ** 56308
  
  Once we get the copy of the invoice, we will submit to our Accounting Team a refund for the control.
  Have a wonderful evening,
  ~ ******
    bidadoo

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  We are sending a copy of the requested receipt to ********************************************************.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the original listing of this vehicle, the item was described as having air brakes and that all exterior lights were fully functional. After winning the bid and prior to finalizing the payment, I requested to see & manually inspect the truck due to concerns about false advertisement (namely, that the truck included air brakes which pictures did not show). After inspection and seeing that the truck didn't have air brakes, I still opted to purchase the truck due to the apparent overall condition (though the auction yard manager informed me that I was only permitted to start the truck and not operate/test drive it). On 1/17, I proceeded with payment and went to the auction house on 1/20 to pick up the truck. Enroute home, I was notified by my son, who was following me, that the brake lights to the truck were not functioning and immediately emailed the auction service informing them of the discrepancy when I arrived to the storage facility. After receiving no response, I then called on 1/23 & they responded via **** messages asking me to check the fuses and bulbs, which I already confirmed they were in fact fine & the lights were sealed LED lights & non- serviceable. A day later, when I turned on the vehicle, the dashboard lights did not turn on so I contacted the dealership via email again as none of these findings were disclosed on the original *********** received no response. Due to RCW ********, I contacted the seller via **** to request a refund last week but did not receive a reply. I've opened a dispute with the ** state dealer division earlier this week and filed a compliant with the ** Consumer Division however I have not received a response yet. My hopes for a resolution is my payment refunded and they vehicle can be returned to the business.

  Business Response

  Date: 02/08/2023

  Good Day ***************,
  
  Were sorry to hear that you are unhappy with your **** F650 Knuckle Boom Truck.
  
  As you did state; you did inspect the truck prior to leaving with it.
  And deemed it in good condition to transport.
  
  *************************************
  As shown in the video, and the photos in the auction the exterior lights did work, and there were no brake lights evident.
  The photo of the brake chamber does clearly show that the brakes are not air brakes.
  As per the auction listing, photos and video take precedence over any written verbiage.
  
  Please refer to the 100%Guarantee tab on the auction listing.
  The bidadoo 100%Guarantee enables Buyer to return the item for a full refund of the item purchase price if the item was significantly inaccurately described and represented. Buyer must directly notify bidadoo in writing within three (3)days of receiving the item, in the event of a return, the return needs to be initiated no more than fourteen (14) days after auction or sale date.  The item must not be put to work or altered and must not be used more than to verify the condition of the equipment and not more than 3 hours of use or 50 miles from reading at time of sale. In the event of an authorized return, the buyer is responsible for all shipping, handling,and freight charges. Due to the nature of our consignment business, partial refunds are not given.

  
  What is the current mileage on this truck. Please send over a photo of the current odometer reading.
  The original title was given to you at point of pick up and you did sign a buyers guide acknowledging that this unit is As Is.

  
  Best regards.
  ~ bidadoo

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 19331729
  
  I am rejecting this response because: as the seller stated, there was no visible proof that the brake lights were working and per their comments that "pictures and videos supersede the written description," their is no proof that the brake lights were functional. The comments from the buyer regarding the condition of the vehicle was based on a visual inspection from the front of the vehicle as they buyer was prohibited from checking the back of the truck.

   

  Buyer contacted the Seller well within the established three day rule (in actuality it was within hours of purchase) and informed them of the issues with the vehicle. Although the seller can keep saying it is "As Is", **************** Law requires that all vehicles sold, even "As Is", must be road worthy, which includes functioning/operating brake lights. 

   

  As requested, attached is a copy of the odometer, which reflects what the current mileage is on the truck: 280,300.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/15/2023

  Please see attached image for record of odometer. 

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/16/2022 won auction for an Polaris ***. Auction stated *** ran good and had full diagnostic of everything good itemized and listed in auction details. Even video showing it driving around.08/16/2022 after winning auction I checked the provided VIN# and realized year/model/engine mismatches. 08/16/2022 contacted Bidadoo and they found an 'internal glitch' where the item was listed with wrong year and engine size. Instead of 500cc engine purchased it was actually a much smaller engine 300cc size. 08/26/2022 traveled across state to pickup location Sunbelt Rentals - ******, ** PC226, they was extremely rude and ran it without any engine oil prior to giving it to me, causing the engine to lockup and seize (metal on metal sound internally) during pickup. Engine overheated and would not start for a long time. Sunbelt closed their gates, locked their doors to go home after 5pm leaving the *** out on the road sidewalk while I was speaking with the assistance manager in the office.08/29/2022 following Monday contacted Bidadoo corporate office to report all the issues. Advised of the engine damaged that occurred during pickup, and the vehicle inspection had to be done incorrectly not even checking basic engine oil. 08/29/2022 following Monday contacted SunBelt Rentals - ******, ** PC226 filed complaint with store manager to review cameras of the pickup date. Never received any followup or return calls.08/09/2022 contacted SunBelt Rentals corporate office and filed complaint.Ongoing- Back and forth with Sunbelt Rentals corporate office is taking no responsibility and pointing finger to the auction company Bidadoo. However the local branch store even advised me the *** did not run for months before the item was auctioned as good.Ongoing- Back and forth phone/emails with Bidadoo and they have refused to do any engine diagnostic or repairs.10/07/2022 File complaint with BBB for assistance in this matter. https://video.bidadoo.com/JSB812010/video/a.mp4

  Business Response

  Date: 10/10/2022

  
  Oct 10, 2022
  
  *************************
  **** User ID:  ********
  **** ************
  *************, ** 33065-5577

   Dear *****,
  

  We appreciate your business and apologize about your experience and any potential discrepancies for the 2015 Polaris Ranger Cart purchase via **** (**** item number 403824372539).
  This cart came from one of our largest, long-time sellers, who are committed to accurately representing equipment in our very transparent process.  We are jointly committed to a smooth and easy pick-up, and apologize if you feel people at the location were rude or you were inconvenienced in any way.  While we strive very hard to represent things completely accurately, we understand that inaccurate information might be inadvertently provided.  Therefore, we offer a full refund on any item where the description does not materially match the condition as received by the buyer as part of our bidadoo 100% Guarantee.  While the condition wasnt confirmed as having significant issues besides the ones listed in the auction, we have offered the following:

  
  100% refund of the machine
  bidadoo has offered to pay for return shipping if youd like to execute your return option
  An additional $200 credit to help with the cost of travel and expenses
  Alternatively:  paying for diagnostics to determine if your discrepancy claims are accurate and to assess further options
  We know with every piece of used equipment there will always be typical issues and sometimes unforeseen issues.  We have processed over ******* machines, and these discrepancies with used equipment are quite typical.  As well, since we are not the original owners of the equipment, we try hard to represent it accurately, and work with sellers who are open, honest, and transparent with information.  I hope you understand we were not trying to hide anything, with pics and video, etc, and where there were potential issues we tried to call it out (see list below).   It is of course our responsibility to get things right, but in the world of used equipment discrepancies do happen, and we understand it causes inconvenience for our buyers. We do state in the auction the limitations of our condition information:

  
  All items are sold As Is, Where Is, with no warranty. Equipment details and related information is limited to sight, sound, feel, limited operational running and testing at low speeds, in a confined flat area, without load, and in limited operating conditions. bidadoo and our sellers / consignors make no guarantees of any information, including year, actual hours, miles, safety or regulatory compliance, weights and measurements, specifications and/or operational condition.
  Also, the following is included in every auction which outlines the bidadoo guarantee:
  The bidadoo 100% Guarantee enables Buyer to return the item for a full refund of the item purchase price, if the item was significantly inaccurately described and represented. Buyer must directly notify bidadoo in writing within three (3) days of receiving the item, in the event of a return, the return needs to be initiated no more than fourteen (14) days after auction or sale date.  The item must not be put to work or altered and must not be used more than to verify the condition of the equipment and not more than 3 hours of use or 50 miles from reading at time of sale. In the event of an authorized return, the buyer is responsible for all shipping, handling, and freight charges. Due to the nature of our consignment business, partial refunds are not given.
  
  As we try very hard to list things very transparently and accurately, we listed this item with the following known issues:
  Gauges - Not operational
  Seat - Unit is missing the seat - See photos
  Transmission - Unit struggles to find reverse
  Exterior Lights - Not operational

  
  In addition, 28 photos were provided as well as video showing the cart during operations around the rental facility.
  We hope you understand our model and process and responsibility to both our buyers and sellers and want to be very transparent with all information. If you ever have any questions about a machine prior/post sale, please dont hesitate to let one of our team know and well try to find as much information as possible.
  bidadoo values your business and again apologizes for any potential discrepancies. Please give us a call to see how we can resolve this.
  
  Best Regards,
  bidadoo Buyer Services
  ********************************************************
  Main:  ************
  Toll-Free:  1.877.bidadoo
  
  

  Customer Answer

  Date: 10/17/2022

  Complaint: 18180323

  ****** @ Bidaddo has agree to a vehicle inspection estimate up to $250.  I will schedule the vehicle at the nearest mechanic repair facility for a diagnosis.

  For clarification of the below statement provided by Bidadoo on the **** platform, the engine had zero 0 motor oil during pickup, the vehicle was running and given without a drop of oil lubrication.

   

  "New message from: bidadoo_business
  Good Day *****,
  As per our conversation 10.13.2022, please get an estimate on the repairs for the concerns of the engine being low on oil.
  Have the repair facility sent the estimate to ********************************************************
  They can contact me for payment for the estimate up to $250.00
  Have a wonderful week-end!
  ~ ******"

   

  Sincerely,
  *************************