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Business Profile

Online Shopping

Bidadoo Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Genie GR-20 from Bidadoo auction on ***** advertised in "Operational" condition. The unit arrived with four completely dry Trojan T-105 batteries that were obviously neglected (poor maintenance) and beyond saving. The replacement batteries to get the lift into "Operational" condition will run over $600. Bidadoo refuses to assist in remedying the issue.Interestingly, I left a review on **** for "Not as described" ("Not operational" is not the same as the described condition, "Operational") and they appealed the feedback and it was removed. **** says that the appeal is final. I understand that **** and Bidadoo have a strategic partnership, but it does not seem appropriate for them to remove honest feedback about items that are not as described.

    Business Response

    Date: 09/07/2022

    We are very sorry to hear that there is an issue.

    Please refer to the 100% Guarantee tab on the auction listing.

    If an item is not as described our standing offer is to return for a full refund of your purchase price.
    As a consignment seller we cannot authorize parts or repairs.

    Our records show that this unit shipped 8.08.2022
    We were notified there was an issue 8.20.2022
    We need to know of issues in a timely manner, the policy as per the auction is:

    The bidadoo 100% Guarantee enables Buyer to return the item for a full refund of the item purchase price, if the item was significantly inaccurately described and represented. Buyer must directly notify bidadoo in writing within three (3) days of receiving the item, in the event of a return, the return needs to be initiated no more than fourteen (14)days after auction or sale date. The item must not be put to work or altered and must not be used more than to verify the condition of the equipment and not more than 3 hours of use or 50 miles from reading at time of sale. In the event of an authorized return, the buyer is responsible for all shipping, handling,and freight charges. Due to the nature of our consignment business, partial refunds are not given.
    At this time you have gone beyond the time frame.

    As per all of our auction listings:


    What is not covered in the Plan:
    Buyer's remorse.
    Regular maintenance.
    Consumables - fluids, batteries, lights, belts, hoses, tires, brakes, bulbs, starters, alternators, Freon, filters and other consumables.
    Any incidentals, including but not limited to travel costs, fuel, time away, and opportunity costs.
    Normal wear and tear (including but not limited to rust, dents, scratches, minor leaks, etc.) or cosmetic damage which does not impair the operability of the item.  
    Electrical and functional problems or disconnections (wiring, control boxes, hydraulic leaks) caused in transit or shipping.
    Any damage or defect that was explained or shown within the auction prior to purchase, or (if the buyer or buyer's agent picked up the item from the seller in person) that could have been noticed upon reasonable inspection prior to shipping.
    Conditions that can be identified only through the operation of a machine on a job site or under load capacity - For example digging, pulling, and lifting, etc.
    Operating the machine through the full range of speeds and functions required to evaluate all forward and reverse gears.
    Use of diagnostic or test equipment to evaluate characteristics such as engine compression.
    Any repairs or alterations made to the item after the auction end date, which were not authorized by bidadoo or the third party provider of the Business Equipment Purchase Protection program.

    Batteries are a consumable and not covered.


    Thank you for your understanding.

    Customer Answer

    Date: 09/07/2022

     
    Complaint: 17926287

    I am rejecting this response because: it should not be sold as "operational" if it requires consumables that cost >20% of the buying price

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been waiting 5 weeks for an *** and they finally submitted but incorrectly to the **** They wont change it through the CRa, they only corrected the paper with pen and sent it to me. I started on Jan 10, not the 31st.

    Business Response

    Date: 09/01/2022

    ******* is a former employee of ours and is not a customer.

    We have rectified the situation, please remove this compliant from our customer experience information. 

    If you have any further questions feel free to reach out to our Human ************************************************************************************ Manager | bidadoo
    ************ | Toll Free: 1.877.bidadoo
    ***********************************| www.bidadoo.com

    Thank you.

     

Bidadoo Inc is NOT a BBB Accredited Business.

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