Reviews

This profile includes reviews for NW Sundance Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NW Sundance Services Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NW Sundance Services Inc

  Kent, WA 98032-2108

  
• 

  NW Sundance Services Inc

  10117 SE Sunnyside Rd # F1201 Clackamas, OR 97015-7708

  

Review Details

• Review fromBeth H

  Date: 05/12/2023

  1 star
  This company should not be in business.My home warranty had this NW Sundance Services come and verify a gas leak that NW Natural Red Tagged our fireplace with. The technician arrived and saw the red tag attached to our fireplace and a red label warning on the key valve (so we didn't turn it on) and that the drywall was still on the wall. He was upset that NW Natural did not take the drywall off and determine exactly where the leak was and the fact the pipe was in our brick fireplace. NW Natural explicitly wrote the leak was in the gas pipe between the fireplace and the key valve. Technician did not turn gas on to verify a leak but then proceeded to tell our home warranty company the leak was at the key valve (which it wasn't but we were also not covered for). I insisted we get a second opinion from home warranty and they in fact agreed with NW Natural and showed me the meter going crazy at the fireplace, not the key valve. I also had 2 independent contractors come up and determined the leak was indeed the gas pipe in the fireplace. I called NW Sundance Services and emailed the company at least a dozen times begging for a supervisor to call me. I could not believe the technician would be so careless and lazy. I was very worried and concerned having leaking gas in my home, especially with young children. I have made a complaint with the BBB and I hope anyone that decides to use this company in the future know that this company could care less about your time, health, safety, or customer service.

• Review fromGloria T

  Date: 03/28/2023

  1 star
  Contractor NW Sundance Services INC,, Communicating with this contractor has been so nerve racking. The tech who came out the first time for service did not perform any service, They come out again to repair a pipe leak and shower faucet is still not complete/repaired for over two week or more.When I call the office they hang up or when they seem to see my number they hold me on the line when the service line states I'm next in line. I allege they hope I will hang up so as to not speak to me. It was communicated to me that there was to be an out of pocket charge of $425.00 from my Home Warranty to perform the work. Doing a faucet repair is part of the plan, NW Sundance stated they had to modify which did not happen. When I got the charge in my bank account NW Sundance had charge me $614,.65. The person who answers the phone always say I don't have your information, I need to send this to the supervisor. I requested a receipt for my charge and was continuously told I would get one and never did along with the repairs still not complete as of 3/28/2023. I talked to the home warranty and they both blame each other. I hope this issue gets resolved so no one else goes through this.

• Review fromDawn S

  Date: 02/28/2023

  1 star
  First of all, their technician ****** is wonderful, but the rest of the experience was very frustrating. Every time you had to call in, it was a different phone operator and had to explain status over and over. When I was asked about the Non Covered Charge of $835 (had home warranty), it was vague and they told me they couldn't tell me the breakdown and it came from the *** The ** stated the contractor sets that NCC, they also called the contractor and they couldn't get the breakdown either. The breakdown only had two words: Code/Permit $835. After checking with local codes **** regarding permit/code fee, they shared my suspicions of being grossly overcharged. I wished I would have read the contractor reviews before the install. I was also shocked with how many complaints this company has, but is still being refered by ** companies.

• Review fromSalma T

  Date: 02/28/2023

  1 star
  Unfortunately, one of the worst customer service experiences we've ever had. This company was assigned to us by our home warranty company, First American, for a request we placed on 12 Feb. We discovered that our duct work was spewing soot every time we turned the furnace on. So initially we made an appointment for today, as that was the first available. The company called us the day before, on a Sunday, to tell us the technician can't come out due to the weather, and that they would not have anyone available until next Monday. When I specified that this was an emergency and someone had to come out to help us, their receptionist showed absolutely no empathy, and didn't offer any other solution. No offering a cancellation appointment, nothing. And we had already been without heat in the freezing cold of the last few days. I called again today, only to receive the response that the *one* technician that they had cancelled yesterday for medical reasons. However, that was not what was conveyed the day prior. When confronted on this, the receptionist dismissed us, saying that they're booked up through March, and that this was the soonest available appointment, and that "we were prioritized" despite this claim being placed over two weeks ago. Ultimately, we were made to feel like we didn't matter. With more inclement weather on the way, we can't afford to go without heat. We decided to cancel the appointment and ask the warranty company to choose another contractor, because this is no way to treat working people.

• Review fromYS L

  Date: 12/14/2022

  1 star
  If I could rate this negative stars I would. I have not written a review for a company or business in many years. However our experience was so terrible that I had to tell others to stay far way. We have been without ************* for 3 MONTHS. Yes; 3 months. We have two young kids, and its the middle of December.We were assigned NW Sundance through our home warranty company. They came out and assessed our water heater and determined it was broken, so a replacement was ordered. Thats where the good ends. We have spent 3 months constantly calling to find where our water heater is. The home warranty company sent it tons warehouse, however Sundance cant seem to locate it. When theyve gone to the warehouse they have told us that there isnt anything remotely resembling that part there. So I took it upon myself to call this warehouse after getting its location. Drum roll please, the warehouse is called ******** Plumbing Supply. Correct me if Im wrong, but to me that sounds like the perfect place for a hot water tank to be located. My husband has spent hours on the phone between the warranty and NW Sundance. NW Sundance has hung up on him multiple times while hes been on hold. Its near impossible for him to even contact anyone. Whenever we do, we are told the same thing, that they cant do anything about it. My home warranty company has spoken to them and requested them to email the home warrantys purchase department so they can find the ** order to locate the part. Has anyone returned their emails? Ill give you a guess. Weve asked for multiple calls back from them for any resolution or update, we havent received a single one.We have documents 3 months of all contact my husband has made on his end, with nothing reciprocated on NW Sundances part Its been a constant headache and honestly a huge stressor in our lives to not have any hot water for three months.We arent taking this lightly and legal action will follow.

• Review fromDiana D

  Date: 12/12/2022

  1 star
  NW Sundance Services threaten to put me in collection after a mistake made from the home warranty service. Initially, I was told when putting in the order to only pay one service fee. It was on 2 separate toilets in the same house. When they came, they wanted to collect two service fee of $75. I told them I would pay for one and not two like they told me on the phone. This was on a Friday. On Monday morning, manager left a message on my phone that if they don't get paid by end of today they are putting me in collections. I called back to let her know I am waiting for home warranty to call me back with an update. I even asked her how to spell her name so I know how it is pronounced correctly. She refuse to spell it and said I sounded hostile and said she will put me in collection now and hung up. I called back and asked to speak with owner and if this was based in *******. Employee said she is and that my file is in collection. I asked to speak with mgr/owner and she said the manager is the same person I had spoken to earlier, & it is in collection now. At this point I see no point of trying to resolve with these two. I went online to put in reviews and got a respond back from owner who only responded that I should contact with the home warranty and that they collect what was told by home warranty. At no point, I was told why I was going to be put in collection so quickly. It makes me wonder why someone is so haste in collecting $75 instead of doing the right thing. I agreed to pay for one service fee and trying to resolve the second but they did not want to hear it. I was trained as a mystery shopper to help company get happier customers yet this company is so quick to make people upset. I was able to reach someone from home warranty and she said one fee should have been waived so she redid paperwork. Whether they actually put me in collection or not, this is not how to talk to customers. This is why I wrote the reviews because I saw something not right.

• Review fromLisa G

  Date: 11/28/2022

  1 star
  They havent even come out to my house and Im upset with their service in ********* Office Staff! The phone appointment girl was so rude! I had originally set an appointment for December 7 12 to 5! They called while I was on an important phone call where I could not leave to answer their call!! ***** left me a voicemail saying oh we have an opportunity from 12 to 5 today that someone can come out and service you. So I said great. Ill call back I called back. I left a message saying yes that will be fine for them to come today from ****! Meanwhile ***** calls again, saying the same thing theres an open slot from 12 to 5 today. ***** left two voicemails on my phone saying there was availability today which is Nov 27!! ! Meanwhile I called back again, ( not even 1 minute later cause I missed yet another phone call from *****! I get the same girl that is rude saying well we cant help it If you dont answer the phone weve already filled the schedule for today. She kept saying that to me even though ***** said about three times that there was an availability for today from 12 to 5 so I got frustrated and I told him to get their s*** together and that her attitude sucks!!Then ***** calls me again Im in the bathroom and I cant get to the phone. She leaves another message saying oh theres an available slot for 12 to 5 today so I called the other girl back I dont know her name! And I told her that she called and said that theres availability and I gave her my address. She went and checked. She said Im sorry thats slots already been filled and we cant help it if you dont pick up your phone!! I nearly lost it! I said I have an injury and cant run to the phone! Which is true!! I have arthritis and severe plantar fasciitis!! The two girls who set up appointments dont know what they are doing!!

• Review fromSean K

  Date: 08/18/2022

  1 star
  Assigned by Home Warranty (American Home Shield). Type of Work: Home Central A/C.NW Sundance is irresponsible and unresponsive. It took almost 4 weeks from the time I placed my service request to when the technicians showed up to do the work. My A/C wasn't cooling again and it's had a history of leaking refrigerant so I requested a leak test. While they were able to verify it was out of refrigerant again, they could not find the leak. They told me since they could not find the leak, they could not fix it and the only option was to keep refilling it with Freon every time it gets low (which I have been told by other Contractor's is against EPA law). I requested that if they could not find the leak to fix it, could they recommend replacement since Freon is becoming more scarce and expensive--they refused to recommend replacement. (But they would quote me a new system at retail price separate from the warranty coverage. What?!)When I attempted to contact the warranty company to discuss coverage/options, the warranty company said NW Sundance had not submitted their diagnosis summary and thus I could not discuss other options. I and the warranty company tried to contact NW Sundance for weeks and could not get a hold of them. I had a new A/C quoted and installed by another Contractor before NW Sundance ever responded to the warranty company.

• Review fromAnthony H

  Date: 08/06/2022

  1 star
  I have had many bad contacts with Northwest sundance services.I will set up a morning appointment to get some plumbing problem solved and the day before my appointments they would call in the late afternoon to tell me they were going to change my appointment to the afternoon and I told them I work in the afternoon and I could not take time off to be there thats why I asked for the morning appointments this has happened everytime I have had to use NW Sundance,they are contracted by First american home warrantry.The last time which was AUG/4/2022 when ***** called and tried to change my morning appointment to the afternoon again this is the 3rd time this has happened,I told her no because I have to work and she got mad and told me I needed to leave my house key some place for the Tech or get someone to be there,I told her no And to make anew appointment for another morning app. so ***** said that she canceled the app. for morning and set an appointment for aug./15/2022,The next day right before I left for work I got a call from the Tech stating he was on his way so I told him the app.was cancelled by ***** and set for AUG/15/2022 he said he would call the office and find out what had happened then I got A call from their office saying that ***** had not cancelled the appointment and did not set an appointment for aug/15/2022 for the morning so the person from NW Sundance set me a morning appointment for AUG/16/2022 and then I asked to speak to a manager about ***** and was told the manager was out of the office and would call me back so I asked for the managers phone number and they would not give it to me and as of yet I have not got a phone call from the manager, seing all the bad reviews on NW sundance and Haleys name is mentioned alot in the reviews im suprised she still has a job.NW sundance services is a dishonorable srevice and the BBB needs to do something about them!!!!!!!!!!!!!!!!!!