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Business Profile

Divorce Assistance

Online Divorce Service, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Complaints

This profile includes complaints for Online Divorce Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Online Divorce Service, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my divorce filed through them. A lawyer informed me since my ex wasnt served this paperwork is null

      Business Response

      Date: 06/03/2025

      We only provide services for uncontested cases where both parties are in agreement and willing to sign the documents. We emailed this customer and explained our *********************** and what we need from their spouse so we can proceed. 

      Customer Answer

      Date: 06/03/2025

       
      Complaint: 23409098

      I am rejecting this response because:
      The lawyer said that it wasnt legal because he wasnt served in person. 
      Sincerely,

      ***** *****

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I try to get a divorce and I did contact online ohio divorce first time they asked me for a silver pay that was $399.00 for 12 months. I asked if they going to do everything they tell me yes except your signature.after that they don't want to do anything and I cancel second time I was looking for another to get my divorce and I do found the same page I don't know was the same and they have my credit card on file and charge me another $199.00 with out my permission I call and they tell me I have no refund that hapen 15 minutes after they charge me

      Business Response

      Date: 01/03/2025

      Customer accounts must be active to have account access. We have a monthly subscription fee that can be canceled anytime. The customer receives an email reminder seven days before any automated subscription charge. That email includes instructions on how to cancel their subscription so they will not be charged. 

      Customer Answer

      Date: 01/14/2025

      I try to get a divorce with this group named ohio online divorce and they asked me $299 to cover me for a complete year I really don't like the service I was getting and I cancel everything I pay with a credit card and they save my credit card number with out my permission I was looking for get a divorce and found the same group with another name I try to fill the form and with out my permission they charge me another $199.99 because they have my credit card number on file I call and they tell me the money don't have revolution I do call ten minutes after they charge me 

    • Initial Complaint

      Date:10/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paid for completed divorce kit, would not release it to me in an email for me to copy, used the excuse I only had 30 days to retrieve it because I chose not to join their monthly fee. wanted to charge my credit card another ***** to mail it to me.

      Business Response

      Date: 10/14/2024

      This customer fully utilized our **********************. They completed the questionnaire and were emailed when their forms were ready to download from their account. Their initial fee provides them unlimited access to their account for 30 days. There is a monthly subscription fee if access is needed for more than 30 days.

      Our refund policy can be found here: *************************************************************************

      We contacted this customer and explained how they utilized our services and what they need to do if they need continued access to their account. 

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired ****************************************************** and had to get a loan from **********. ****************************************************** never contacted me, so I had to hire another attorney. I informed ********** and they investigated it. Even though I received no services from OregonOnlineDivorce Affirm wants me to pay for that loan. Affirm violated their own rules about canceling loans if services or goods are not received. I am concerned that ****************************************************** is a scam. Affirm should go after OregonOnline for the return of their money.

      Business Response

      Date: 10/04/2024

      We are not a law firm or attorney. We provide a self-help service where our customers can use our self-help questionnaire. Based on their answers, the forms are generated by software. 

      We communicated with this customer several times and assisted them. After receiving this complaint, we contacted them again and resolved this matter with them. If they need any more help, we invite them to contact us directly. 

      Customer Answer

      Date: 10/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely, ****************************

      Customer Answer

      Date: 10/16/2024

       Affirm is still claiming they didnt receive all the refund back from ****** Online Divorce. Affirm also split them up into 5 accounts and are trying to make me pay interest on all of them. I agreed to ghe $39.99 fee from Online Divorce but because they didnt follow through there should be no interest charged on any of it. I am starting to feel Affirm may be a scam.

      Business Response

      Date: 10/29/2024

      We assure you we are not a scam. We sent an email explaining our refund process. If there is an issue with Affirm, you'll need to work with them directly. They are a third party, and your loan is with them. 

      Customer Answer

      Date: 10/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded the loan from ******. Thank you.

      Sincerely, ****************************

    • Initial Complaint

      Date:08/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business charged a base fee $159 for free paperwork with zero filing. Then after the paper work was filled out the website stated that the process was not complete without a phone call to an agent who tried to sign me up for more services. I then received an email stating that I responsible for a new monthly fee that neither the agent or the website listed. I also received an invoice for $399 for services that I declined. I called the agent to request to cancel the unprocessed order and unprocessed documents. I requested a refund through affirm stating that I cancelled my order through the online divorce llc company. The next agent I spoke with at online divorce LLc simply told me to calm down when I asked for cancellation of services that have not been processed he transferred me to a "customer **********************" agent. I requested again to cancel the service, I expressed that I didn't believe it was legitimate, there were hidden fees and other unrequested charges. The customer ********************** agent said he would cancel the hidden monthly fees but had already processed the $159. I responded that I could clearly see on the website and the affirm account that this was not true and to cancel my account since it had all occurred within 1 hour. He denied me again and lied saying the same excuse. I said I would contact you and report to BBB, Affirm and find a legal service. This company is a fraudulent scam with false representation of services.

      Business Response

      Date: 08/30/2024

      We do not charge for forms or pay court filing fees for our customers. We charge for using our website, where our customers can access our questionnaire. Once they complete the questionnaire and submit their answers, their forms are generated based on their answers. They can download and print the form and file them with the court. We do offer upgraded packages, however, they are entirely optional. 

      We have contacted this customer and explained our *********************** and refund policy, which can be found here: **********************************************************************.

    • Initial Complaint

      Date:06/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Jan 2024 visited the website onlinedivorcecalifornia.com to help me with divorce forms. The website claims $139 for the forms and no hidden fees. However, I was charged additional $39.9 each month for subscription which I didnt find out until 3 months later. There had been no communication or receipt about the charges. I only found out on my credit card statements. I emailed and asked about this. They stopped further charges but refused to return the $119.7 that was already charged wrongfully.

      Business Response

      Date: 07/02/2024

      We have contacted this customer and let them know that we do have a monthly subscription fee that is automatically deducted from our customer's accounts, but it can be canceled at any time. Seven days before they are charged, they receive an automated email warning about the fee and information about canceling the subscription. On the day the subscription fee is charged, they receive an automated email receipt of the charge.

      As soon as this customer canceled the subscription fee, they were no longer charged. 

      Customer Answer

      Date: 07/02/2024

       
      Complaint: 21922149

      I am rejecting this response because:

      Seven days before you were charged, you received an automated email warning about the fee and information about canceling the subscription. On the day the subscription was charged, you also received an automated email receipt of the charge
      This simply is not true. Had I not checked my credit card statements, I would never have found out. And when you say automatic deduction, did you obtain any form of consent for that?



      Sincerely,

      ********

      Business Response

      Date: 07/17/2024

      Our system sends automated emails to every subscribed customer monthly regarding the upcoming subscription. Additionally, before purchase, you agreed to the terms of service. 
      As quoted from our site:
      "Your purchase provides access to our platform and support services for 30 days. After 30 days, your access automatically renews monthly, and your card will automatically be charged $39.99 (rate subject to change). Cancel renewals anytime by visiting My Profile. For more details, please see our Terms of Service."

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like a refund for the services I never received. I sent a request for a refund over a month ago and have not heard back from anyone. You all did not provide me with any services and sent me an email regarding paperwork after I called and canceled my services and placed my request for a refund. Prior to my written request I called your costumer service number canceled my service and was transferred to a different representative to process my refund request. At this point I was on hold and the line disconnected on your end. I then went online requested a refund via your website and called a second time. My second call to your customer ********************** number the gentleman advised I could not get a refund because everything had been processed. I have yet to understand what everything is but as far as Im concerned a service was not provided. After I canceled my service I did not review any documents or log back into the account.

      Business Response

      Date: 06/24/2024

      We have contacted this customer and explained our policy: our company provides significant services beyond generating forms. Some valuable services include answers to common questions, filing instructions, and customer care provided on our site. Unfortunately, we cannot ***** a refund in cases where a customer has accessed our post-purchase ***********************, including our post-purchase questionnaires, forms, instructions, and customer care center, unless theres a flaw in our underlying documents. 

      We explained to this customer they had accessed the post-purchase questionnaire. We invite them to respond to our email and work with us directly if they have any questions or concerns. We are happy to help.

    • Initial Complaint

      Date:05/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have tried to fill out these forms and edit them, each time i get pushed back and can not complete the forms. then when i try to make an edit and i have to wait 2 business days for them to approve the edit and then try again to make another edit. it will not allow me to mark that only a female is not pregnant and insist that the male person has to be marked as not pregnant. there have been problems after problems trying to get the forms filled out. and what should have been an easy process is one delay after another. i could have printed these forms myself and handwritten the answers and filed these already. yet here i am still waiting to get this done and the forms are still not complete.

      Business Response

      Date: 05/30/2024

      We have contacted this customer and offered to assist them. We will gladly continue to work with them once they respond to our correspondence. 

      If customers need access to their forms faster than two business days, we offer an expedited service that allows them to access their forms within 30 minutes after they submit their answers. 

    • Initial Complaint

      Date:11/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund for the service nerver got Never got the papers via email I did find the refund request and I did receive the email but never the papers via email was promised please refund the money

      Business Response

      Date: 11/15/2023

      We contacted this customer and reminded them of our refund policy which can be found here: *************************************************************************

      We provide significant services beyond the generation of your divorce forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot ***** a refund in cases where a customer has accessed our post-purchase ***********************, including our post-purchase questionnaires, forms, instructions, and customer care center, unless theres a flaw in our underlying documents.

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this company $550.00 to write up my divorce forms, every time there was an issue with doing so and they wanted to keep charging more and more money. I said forget it cancel everything I want a refund and now they said since its past the 30 days they will not refund me.

      Business Response

      Date: 11/15/2023

      We talked to this customer on the phone and explained our refund policy. We are unable to refund them for services already rendered. However, we did refund them for a service they paid for but did not access or utilize. We are happy to continue to assist this customer should they need further assistance. 

    Online Divorce Service, LLC is NOT a BBB Accredited Business.

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