We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Divorce Assistance

Online Divorce Service, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Complaints

This profile includes complaints for Online Divorce Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Online Divorce Service, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/8/23 Online divorce services. Filled out information including Social Security numbers and paid a fee. Once I received the confirmation I noticed that it did not look professional. I immediately called to cancel and the was denied a refund. I also was not provided with adequate support. The same man answered 3 times and was very unprofessional. I believe this site is a scam.

      Business Response

      Date: 02/20/2023

      We have made multiple attempts to resolve this with the customer. We called and left a voice message on February 8, 2023. We followed up with an email that same day and again on February 16th. The customer has not responded to us.
      As part of our Divorce service, our questionnaire asks for personal information. That information is needed and only used in their divorce forms. No information is asked that is not needed. Per the customer's request, we have deleted their account.

    • Initial Complaint

      Date:01/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TX508383161 Is the case number. On December 11,2022 I filed for a refund. I received a response which said agree to the terms and respond to an email which I did. I have waited and made several attempts to contact their infamous return department with no Luck. None responds to emails and they have refused to refund my money. They all give me the same answer and No supervisor is available to speak with. I dont understand why they are stealing my money. I need my money back I never used there . Please get my money back from this company.

      Business Response

      Date: 01/12/2023

      We cannot locate an account for this person. We searched using the provided name, address, telephone number, and email address. There is nothing in our records indicating they have an account with us. If the account is under a different name, phone number, or email address, we ask that they please provide us with that information. Thank you. 

    • Initial Complaint

      Date:12/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are fraudulent plain and simple. They also offer marriage online...hmm both ends against the middle.

      Business Response

      Date: 12/08/2022

      We could not find an account under the provided name, phone number, or email address. We need the information that is associated with the account. Once we have the information, we will review the account history and respond to this complaint. 

    • Initial Complaint

      Date:11/15/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Organization/Company is a fraud. They false advertised they have a 30 day money back guarantee. They have gotten two separate payments one in the amount of $139 and the other for $35 to change my last name. Once I paid that amount step 3 was to answer more questions which I did and I was sent a message stating I would hear back from someone. However no one contacted me other then wanting more money. I called speaking to several employees and their supervisor ****** stating I had no account nor did they receive payments. Nevertheless, I explained to ****** that it clear that they in fact received two payments from me and since no seems to be honest I want my money back as advertised on their website. I payed November 7, 2022 and I'm still getting the run around about returning my refund.

      Business Response

      Date: 11/28/2022

      Because this customer did not utilize any of our *********************** and requested a refund within the allotted timeframe, we did refund them in full on November 18th. We contacted the customer to let them know their refund was processed.  

      Customer Answer

      Date: 11/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed for a divorce in April of 2022. I paid for the filing as well as court costs. I have yet to receive any paperwork with this service. I have plenty of correspondence and *** called a plethora of times. The customer ********************** keeps giving me so many excuses. I dont know what else to do. This divorce involves nothing other than signatures. There are no assets/ children involved in this filing. I dont know what else to do. Ive spent close to *******. I really need someone to investigate this online divorce site. I dont know what else to do.

      Business Response

      Date: 11/11/2022

      We originally mailed this customer their documents in May. The customer sent us everything needed for their case to be successfully filed in August. We sent everything to the court at the end of August and their case was filed in September. We mailed the respondent their documents and as soon as we get them back, we will complete the Platinum Service. 
      We have communicated all of this in greater detail with the customer. 

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/8/22 i was charged $9.99 on my credit card that i did not authorize from this company. I had signed up for their services over a year ago but decided not to go through with them due to extremely poor customer ********************** and ******************** support. I had also cancelled my subcription at that time. Now over a year later they continued to charge me for a service that i had cancelled. This is truly unetical. I did not even received any courtesy email warning me for this upcoming charge so i would have called them and tell them that they had clearly overlooked at the fact that i had cancelled my subscription for their service. This company is a pretatory company as they prey on people going through their most vulnerable moments requiring assistance for a divorce.

      Business Response

      Date: 10/06/2022

      We do provide a service where we will store the customer's information and there is a fee for this service. Customers can cancel this service anytime if they do not wish to have it. We reached out to this customer and explained the storage fee and why they were charged, and let them know we canceled the service, per their request. 

      Customer Answer

      Date: 10/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:09/01/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an online divorce service, I got their information online and signed up on February 16th, 2022. I've paid for the services I sought and provided my banking information...of which is required for services. However, I've reached out asking for the documents to begun my divorce *** I've gotten nothing not even a mailed letter stating what steps have been taken since February 16th, 2022. When I go on their site to check on my case, it's states: 'documents are being filed, we need more information..." Upon providing the requested information, I haven't received anything from them, yet I've paid upwards of $450 for services of which I haven't received anything...yet once again they continued billing me until I finally wised up and stop payment. Upon receiving several emails about a new payment method, I requested whatever information if any they may have and I can proceed elsewhere. To this date, nearly 6 months later I haven't received anything. I asked for my money back, and still no response. I saved all my emails.

      Business Response

      Date: 09/10/2022

      We have reached out to this customer via phone and email multiple times. The customer informed us they need to some changes, therefore, we cannot begin on their Platinum Service. We are assisting them with the help they requested and will proceed with their Platinum Service, once they have taken the necessary steps to confirm their forms and shipping address. We will continue to help this customer through the process.

      Customer Answer

      Date: 03/10/2023

      Poor business etiquette. I paid for tickets plus insurance just in case I wasn't able to attend if an emergency occurred. My daughter became ill, and we weren't able to attend. SeatGeek was notified several days prior via their email address below. I was denied a refund even for my insurance I paid for the 4 tickets. I'm down $146 and not even a credit. Unfair practice. 

    • Initial Complaint

      Date:09/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 139$ to use the services on this online divorce website with faith in their advertisement for "30 Day money back Guarantee!". Upon the discovery that their website actually couldn't accommodate my needs (less than an hour after paying the money) I called and requested a refund. I was then told that I was only eligible for a 50% refund because I began their questionare (I had gotten to question 4 out of 38). When I brought up the fact that they promised a full refund on their website page, and there was no find print to corroborate with this 50% refund, they wouldn't budge. She forwarded me to a "manager" which was actually just a voicemail. I left a message and received no call back. 2 hours later I called again only to be again told that I could only get 50% of my refund back. Bear in mind, they have given me NO services for which I could pay for. They had done nothing for me that would render me liable to pay them anything. Moreover, they dishonestly advertise a 30 Day money back guarantee which they clearly do not honor. They gave me steps to fill out a refund request. I took the steps and informed them that if they chose to withhold the full amount of my refund that I would be filing a complaint with the BBB. So, they not only ignored that promise, but sent back an email informing me that they have given me a 50% refund in the amount of 69.50$ which will appear in my account in 5-7 business days. That dishonest business and robbery. And for 70$? Please help me resolve this.

      Business Response

      Date: 09/09/2022

      We reached out to this customer and resolved this directly with them.  If there is anything further we may do to assist the customer or provide additional information please let us know.

      Customer Answer

      Date: 09/12/2022

       
      Complaint: 17770234

      I am rejecting this response because: I have not received the refund. I will gladly resolve the issue once it appears in my account but it has not yet. 

      Sincerely,

      ***********************

      Business Response

      Date: 09/21/2022

      We have been in contact with this customer and we have resolved this matter with them. We apologize for the frustrations they experienced.

      Customer Answer

      Date: 09/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Online Divorce Service, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.