Complaints

This profile includes complaints for Ford of Kirkland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford of Kirkland

  11800 124th Ave NE Kirkland, WA 98034-8109

  
• 

  Ford of Kirkland

  4560 SE International Way Ste 209 Portland, OR 97222-4628

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23rd at approximately 11 am I purchased a **** escape plug in hybrid from the Ford of Kirkland Dealership. I purchased the car from ***** who is a sales manager. The previous day, when ***** was explaining the price of the vehicle to myself and my father he had showed us his internal vehicle information screen. This screen displayed a warning to not sell the car to customers due to a safety concern. We asked ***** what that was and he spoke to someone and came back and told me it was just a software update that could be fixed on Monday. I purchased the car on Sunday, March 23rd and returned Monday March 24th at 5:15 PM to have the update installed. The service department informed me there was no available update on the car and that it actually had an active recall out with no remedy that discouraged users from plugging in the car to charge because there was risk of vehicle fires and short circuiting. This was not disclosed to me at the time of sale, and instead I was lied to and told there was a software update that would be resolved on Monday. I have since attempted to call the dealership 5 times, three of which I spoke with **** who refused to transfer me to the *************** Manager. The other two times I was transferred to the voicemail of the general service manager and Ive left a message twice without a return call. The dealership has not offered me any solution and I am incredibly upset that I was sold a car with a feature that costs thousands more only to be able to not use it. They dealership and ***** lied to me and that is not right.

  Business Response

  Date: 04/16/2025

  Hello,

  Please see the response to complaint ******** attached.

  Thank you

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution was garbage and I will never deal with your dealership or the entity of **** ever again. I will take every possible chance I get to drag your dealerships name through the mud and your companies name through the ***. I hope you have trouble sleeping at night.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** ***** ********************, apt ****************************** ************ ********************* Current Date: 03/25/25 Dear BBB,I am seeking assistance regarding an issue with a vehicle purchase and the Clean Vehicle tax credit. In April 2024, My wife and I purchased a used 2013 Tesla Model S from a **** dealership in ****************. I requested the Clean Vehicle form from the dealership to claim the $4,000 federal tax credit for clean vehicles.The dealership, after much back and forth, is now claiming that they applied the tax credit to the final price of the car and filed it themselves. However, this is not documented in the contract (or anywhere else), and we were not informed or in agreement with such an arrangement. I have reached out to them several times and gave them several weeks to provide the documentation and they are just ignoring us now. Without the required form, I am unable to claim the credit directly.I kindly request your guidance on how to proceed in this situation, as I believe the dealership's actions may not comply with proper tax credit procedures. I just now sent a complaint to the *** as well. If additional information or documentation is needed, I am happy to provide it.Thank you for your time and support.Sincerely,**** ***** Dealer information: Kirkland Automotive Holdings *************************************************** ************ VIN number:***************** (also, I tried to upload all of the documents, but they are too large to fit on this site.)

  Business Response

  Date: 04/02/2025

  Hello,

  The response to complaint ******** is attached.

  Thank you

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint Against Ford of Kirkland Business Name: Ford of Kirkland Business Address: ********************************************************************************************** Complaint Summary:On February 7, 2025, I traded in my [2019] ****** RAV4 XLE AWD (VIN: *****************) at Ford of Kirkland as part of a vehicle purchase. The dealership misrepresented the condition of my trade-in, claiming it had severe mechanical issues, The oil is contaminated. It has no services ********** history in the past ****** miles. which significantly reduced its trade-in value. And added my Tax credit into their purchase offer.Tomorrow , I discovered that the dealership relisted my trade-in for resale at $10,000 more than they gave me, proving that their initial valuation was deceptive. When I confronted them about this, they refused to return my vehicle or offer fair compensation.Due to their misleading practices, I stopped payment on a $4,500 check related to the transaction and requested a resolution. The dealership has been uncooperative, and I believe their actions constitute deceptive business practices.Desired Resolution:1.Return my trade-in vehicle OR 2.Compensate me fairly based on its true market value car max or Edmunds).I am requesting BBBs assistance in resolving this matter.Sincerely Ahmad ******

  Business Response

  Date: 03/04/2025

  Hello,

  Please see the response to this complaint attached.

  Thank you

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22933165
  
  Dear BBB Representative,
  I am rejecting the dealerships response because their claim that my trade-in vehicle had mechanical issues, such as engine problems or a gas smell, is completely false. At the time of the trade-in, my vehicle was in good working condition, and no such issues were present. The dealership did not provide any documented inspection reports or evidence to support their claim of these alleged defects.
  It appears the dealership is using this excuse to justify undervaluing my trade-in after the fact, which I believe is unfair and misleading. I am requesting a fair resolution and the appropriate refund of the amount owed.
  Thank you for your assistance 
  Sincerely,
  Ahmad Shkaib

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19 I went in to do the paperwork on a new car my wife and I had purchased, on this date my wife was really sick and could not go in with me, ***** stated he understood, and they could get the paperwork started. **** the so-called finance person had me fill out papers and gave me so sheets to take home for my wife's signature since he was told she was sick and could not make it in. I went home and returned said paperwork only to find out after receiving the loan payment papers, that my wife's name was NOT on anything. I emailed him for 4 days without a word from him as to the screwup, today 1/3/2025 he finally contacted me to tell me that those papers were just for the release of her car to be traded in and not on anything else. I wrote back it was BS as why would she trade in HER car and not have her name on the new car. So far he has done nothing to fix this issue, I was also not given a proper discount when I purchased it through ****** and I was charged an extra $300 for which he told me was a charge from ****** due to putting $10,000 down on my ****** card, when my wife called ****** she was told that was not a charge from them and the guy lied to us. I am in dispute with that amount since ****** boss stated he would cut us a check in which he did not. I am also about to dispute the $10,000 as well since the car is NOT in my wife's name as well. They need to fix this s**** up as we cannot register the car correctly or put her personalized plates on the new car as those plates are in both of our names and the car is not. My wife will not drive that car until this is corrected at Ford of Kirkland's cost.

  Business Response

  Date: 01/13/2025

  Good morning, 

  Per the BBB's request, the response to complaint ID ******** is attached.

  Thank you!

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22765855
  
  I am rejecting this response because: I have typed this letter three times and it does not go though, I do not accept their letter as they are lying, if you need more information I will email it as this site does not work.
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 01/22/2025

  WE ARE still WITING FOR THE RUNNING BOARDS WE PAID FOR, AND WE are STILL WAITING FOR THE REGRISTRATION OR CAR TABS FOR THE NEW CAR. we CAN NOT GO FURTHER WITH THE PROCESS UNTIL **** COMPLETES THESE TWO THINGS, WE ARE CONSTANTLY BEING ASKED TO RE ADJUST THIS COMPLAINT AND GIVE THEM A 5 STAR RATTING WHEN THEY HAVE not PREFORMED WHAT THEY STATE THEY WILL. spoke WITH dol YESTERDAY AND WERE TOLD THEY HAVE 45 DAYS TO GET US THE REGRISTATION FOR THE CAR PLATES THAT WERE REMOVED FROM THE OLD CAR FOR THE NEW CAR, AND STILL IT SITs in the garage since 12/19/2024 not driven because they incorrectly filed the paperwork. And we are suppose to get our $300 back, yet they have not sent a message to ******** stating they will not fight us on this, even going so far as to tell us all the work on their time was at their cost. Well what about us, we have not been able to dive the car with the faulty plates and no registration papers.

  Business Response

  Date: 01/29/2025

  Hello,

  Please see the attached response to the second complaint in case 22765855.

  Thank you

  Customer Answer

  Date: 02/11/2025

  I see you closed this complaint, however it is NOT fully resolved. They have not returned or even spoken to **** bank about not contesting returning the $300 to us so we are still waiting, our bank has told us they sent a letter to the company twice and yet they do not answer it.
  
  We are called weekly and sometimes by weekly to change our rating, which we told them we would NOT until we received our money back, this is taking forever to get them to do what should have been done on 12/19/2024 and here it is 023/06/2025 and it still is not completely done.
  
  So until they get our funds back to us which they keep saying is city banks fault and we said not it is your fault for not notifying them that you were not going to contest getting the funds back. Once that is done we really want nothing to do with ford of Kirkland again. As far as we are concerned we are slowly getting things done, but NOT in a timely manner, however since working with ******* he is really trying to help, it is the rest of the work that is being help up, once we tell you it is done, we still do not want the reflection of this being closed to get a higher rating for them since this has gone on for far to long.
  

  
  

  Customer Answer

  Date: 02/20/2025

  we just received this letter from the *** another mess up on Ford of Kirkland, we stated that we wanted our personalized plates transferred to the new can, we got a bill for over $875 for the tabs and had just paid for the tabs before trading it in. I feel this whole mess with **** needs to be put in their place and we are paid for the time, trouble and dealing we have had to deal with since December when we purchased the car, here is is 2 months later and we are still having issues with the ownership of this car and because of this we are not rescinding our rating of this company, they need to make good on all the issues. Attached please see the letter sent, it states **** did not transfer my personalized plates to our car.

  Business Response

  Date: 02/25/2025

  Hello,

  Please see the attached response to complaint #3 in case 22765855.

  Thank you

  Customer Answer

  Date: 02/27/2025

  this has nothing to do with the last part of the complaint, it is confusing as the last thing I wrote about was the mess up of the tabs for my car, I was told by the police that the lic. plate on my car is not for the tabs due to FOK not transferring my personalized plates to the new car and having to pay on both tabs to make sure I kept my tabs. *** states they did it properly however the *** states they did not so I no longer trust anything from FOK, they owe us at least $800 to make this all go away, attached is the letter from ***.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2019 **** F-150 in to Ford of Kirkland on 3/28/24 to address suspected issues with the transmission. It was under warranty at the time (expiration of 5/23/2024). After 3 business days (4/4/2024), my truck still had not been inspected. I needed to go on a business trip, so I picked up the truck with the agreement that I would bring it back at a later date. On 5/9/2024, I texted the service manager Id been working with, *****, letting him know I was ready to bring the truck back in. After no response, I texted again on 5/13/2024 and left him a voicemail. I still received no response. I then contacted the front desk and made a new appointment. However, the warranty expired before my next appointment date of 6/6/2024. After the truck was looked at that day by service manager, ****, I was informed that the transmission needed to either be replaced or rebuilt.Had Ford of Kirkland performed a timely inspection when I first dropped the truck off or responded to my texts requesting to bring it back in while still under warranty, they would have been obliged to perform the repairs under warranty. As the delay was caused by a lack of timeliness from Ford of Kirkland, Im requesting that they honor the warranty and cover the work needed to repair/replace my transmission and VCT Phasers.I sent Ford of Kirkland a letter requesting resolution. However, they disagreed that they were at fault in any way and refused to offer an acceptable resolution (other than offering assistance in providing **** information to help with a warranty claim).I did contact **** corporate to see if they'd offer a resolution. Originally, I was told they would reduce my repair costs by 40-50%. But later told me that the agent who said that misspoke and they would not cover any repair costs.Relevant documentation is attached including text messages between me and Ford of Kirkland that show their lack of organization which likely led to such a long delay in getting to my vehicle.

  Business Response

  Date: 12/31/2024

  Good afternoon, 

  Per the BBB's request, the response to complaint ID ******** is attached.

  Thank you!

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22732146
  
  I am rejecting this response because:

  Contrary to Mr. ****** statement, I believe I made reasonable efforts to have my car serviced while still under warranty and it was unreasonable delay and lack of response from Ford of Kirkland that led to my warranty expiring before it the issue could be diagnosed.
  
  Mr. ***** states, **** ******* brought his vehicle into our shop in March and quickly retrieved it before we had an opportunity to inspect it thoroughly. Mr. ******* has stated that he thought three business days were ample time to perform the inspection.

  -I disagree that I quickly retrieved my vehicle,considering is sat at Ford of Kirkland for 3 full business days with no action taken whatsoever (the car was dropped off the night of 3/27/24 and picked up around noon on 4/2/24 as I had to take a business trip).

  I wasnt a walk-in customer. I had an appointment. In my 36 years of driving, Ive NEVER had a service appointment where the shop failed to at least evaluate my vehicle the day after I dropped it off. And I can count on one hand the number of times it wasnt evaluated the same day. Never 2, 3 or 3 1/2 business days.
  Even a simple ****** AI search provides the same answer any reasonable person would expect (see attached ****** Screenshot).

  Mr. ***** states, Mr. ******* did not reach back out to us for over a month, once he did, he seemed to expect us to schedule him in priority compared to all of our other customers.

  - This is incorrect. I first reached back out to the service manager to reschedule via text the day I returned from my business trip on 3/4/24 (See Text 2 in the complaint submission). I received no response. Then I reached out again on 5/9/24 and again on 5/14/24 (Text 3), all with no response.
  And yes, I did expect some level of priority considering Ford of Kirkland had already burned 3 days with my car. And the service manager, *****, told me to reach back out when I returned and hed get me right in. Is Mr. ***** suggesting someone in my situation should just go back to the end of the line and start over?
  

  
  Mr. ***** states, **** has the authority over their warranty and whether or not they will allow an exception and / or extension to the expiration date. **** reviewed Mr. ******** request but declined to make the exception or offer an extension.

  - Yes. **** reviewed and declined to extend the warranty.This was not surprising as the negligence was on the part of Ford of Kirkland and not ****. But I filed a claim anyway in the hopes they would take some responsibility for Ford of Kirklands actions as an authorized dealer and because thats the action that was suggested by Ford of Kirkland when they declined my original request for resolution.
  

  
  It is clear that my vehicle was not evaluated in a timely manner initially and my repeated efforts to get my vehicle back in were ignored, even though I was told by the service manager, *****, that theyd get me right back in.

  It is also clear that Ford of Kirkland did not have their act together and their confusion likely exacerbated the delay (as articulated in Text 1 where they say theyre waiting for parts when they hadnt even looked at my car yet).

  The fact that Ford of Kirkland is not willing to acknowledge any fault at all and, instead, is trying to lay all the blame on the customer,is very disappointing and not how I believe a reputable business should operate.

  I believe it is clear I made more than reasonable attempts to have my care serviced before the warranty expired and that Ford of Kirkland interfered with my ability to perform under the warranty due to their lack of timeliness and responsiveness.

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kirkland **** is advertising on at least 3 websites (**************, ********, **************) a 2023 **** Bronco Raptor (VIN *****************) has a selling price of $72,997 which is $18,218 off MSRP which is $91,215. They will not honor this price and will only sell at $78,997 ($6000 over the advertised price). The manager mentioned they are aware the price shows $72,997 and are trying to fix it, but they continue to keep it at $72,997. It has been at this price for at least 3 weeks now. I have urged them to honor their advertised price so we can finish the sale, but they refuse to honor it even though this is actually the market value for these vehicles right now. According to the dealer, they are receiving many calls due to the $72,997 pricing. This feels like a deceptive practice to get more customers to their dealer only to bait and switch. I would appreciate the sale of this vehicle at the advertised price of $72,997.

  Business Response

  Date: 11/25/2024

  Good evening, 

  Per the BBB's request, the response to complaint ID ******** is attached above. 

  Thank you!

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I purchased a new **** Mustang Mach-E from Ford of Kirkland.My initial excitement about the car quickly waned after the purchase was finalized.The very next day, the sales manager **** informed me that the monthly payment needed to be increased by $200, or I would have to return the car. This unexpected financial burden was incredibly frustrating, especially considering the time already invested at the dealership and the completed credit check.Although they adjusted the payment after my concerns, I was not given a realistic alternative other than returning the car. The pressure to return the car was particularly unsettling. Frankly, the initial increase and pressure tactics felt unfair. I sincerely hope this is not a common practice employed with other customers.This increase caused significant stress and seems like an unfair burden after finalizing the purchase.Since the initial agreement needed adjustment, I would be open to discussing alternative solutions that bring the payment closer to the original terms.

  Business Response

  Date: 05/02/2024

  Good afternoon, 

  Per the BBB's request, the response to complaint ID ******** is attached above.

  Thank you!

  Customer Answer

  Date: 05/10/2024

  I am sorry to missed the response date. 

  Here is my response:

  Its simply not true.
  During the initial visit, I was requested to lift the freeze on all three of my credit bureau reports. After a one-hour wait to allow for review, all documents were signed, including a Release of Interest form.
  My understanding, based on federal regulations, is that this form finalizes the transfer of vehicle ownership. 
  After that the dealership cannot unilaterally change the agreed-upon monthly payment or other contract terms. The contract signed is binding, and any modifications require customer consent.
  Additionally, the Washington ************************* considers it an unfair practice for a dealer to pressure a customer into accepting new terms after the sale, especially if they threaten to repossess the car.
  Given these factors, I was surprised to be contacted after the sale regarding an increase in the monthly payment or the potential repossession of the vehicle. This situation has caused me considerable concern, and I believe it may be in violation of my consumer rights.
  I would appreciate the opportunity to discuss this matter further and reach a fair resolution.
  
  

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a 2015 Escape (mid December) with a certified pre owned inspection filled out. The inspection noted everything as passing including automatic transmission fluid condition and did not recommend service. Upon delivery the coolant reservoir was empty due to a leaking cap, the passenger front seatbelt was cut and doesnt retract, and the right rear door alignment was off. All of the vehicles service history is at Ford of Kirkland as well. After 3 weeks of owning the vehicle I noticed the transmission felt strange so I took it to a local shop to check the fluid condition, they noted the fluid was black and smelt burnt. The dealer didnt have availability until mid March to look at the vehicle. Within one week the vehicle became undriveable. I towed the vehicle to Ford of Kirkland and they diagnosed the vehicle as needing a new transmission for $8700. They noted the certified inspection wasnt relevant nor the accuracy guaranteed as the vehicle is not actually certified through ***** I am very disappointed to have had the vehicle for less than 1000 miles and its no longer useable. The service manager as well as the sales manager claimed there is nothing that can be done. I feel I would not have purchased the vehicle had the certified inspection checklist been filled out accurately. There really is no reason to pay the dealership premium when the dealer will not accurately portray the vehicles condition prior to sale or stand behind the **** Certified pre owned inspection. While **** customer relations was sympathetic to the situation and offered an easy solution Ford of Kirklands sales manager was unwilling to cooperate.

  Business Response

  Date: 02/23/2024

  Good evening, 

  Per the BBB's request, the response to complaint ID ******** is attached above. 

  Thank you!

  Customer Answer

  Date: 02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing as I was coerced to sign a contract under duress& told by carsales-man that I had the right of a3 day cancellation(2)I was not put on as a registered owner in purchase of usedcar(3) and suspicious repair of **** Focus. WHAT HAPPENED:MyFocus was experiencing engine trouble; when I took it into repair nothing was wrong. Not too long afterwards my engine broke-down because of no oil, but the oil light never came on until after the engine broke-down.They said it would cost me $6000 to replace the engine or I could trade it in for a new-used car. We began the contract process but I said I wanted to wait because I was not feeling good because of *****. I was in pain and very out-of-it. I did not understand that they were taking my **** Focus as a trade-in but they were not putting me on the registration and contract for the purchase of a used car(Sonata).He said that I could cancel the contract within 3 days. So I agreed and found out there was nothing I could do. I told the sales-man I was not on the contract and registration and that I wanted my **** back but he said there was nothing I could do.But recently my friend told me that was illegal to tell me that I could cancel and thought I should at least contact the ** State ************************* and maybe the BBB. He also said that it sounded like the whole process was very shady.I know my **** Focus is probably already fixed and sold by Ford of Kirkland, but can I at least get back the $4500 - $4000 for the trade-in of my **** Focus and $500 for the cash deposit I had to make? Please understand that my daughter had only her permit at the time (as is the case now at the time of this writing, 8/25/24) - and the car salesman knew that the car was intended for me. There was now question of this. I don't know why he did this? Can you please, please help me get my money back or credit? I am disabled and have Lupus and feel I was taken advantage of and I have no place to go to find help.

  Business Response

  Date: 02/03/2024

  Good afternoon,

  Per the BBB's request, the response for complaint ID ******** is attached above.

  Thank you!

• Initial Complaint

  Date:11/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My New Car Purchased 2023 **** Mustang Mach-e has a GPS Tracking device installed on it which I do not want. My Brand New Cars finish is also scratched all over, likely from improper hand washing, also has additional damage on passenger outer window track. Asked for refund of GPS unit, this has not happened.

  Business Response

  Date: 11/20/2023

  Good afternoon, 

  Per the BBB's request, the response to complaint ID ******** is attached above.

  Thank you!

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************