Complaints

This profile includes complaints for Ford of Kirkland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford of Kirkland

  11800 124th Ave NE Kirkland, WA 98034-8109

  
• 

  Ford of Kirkland

  4560 SE International Way Ste 209 Portland, OR 97222-4628

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to Ford of Kirkland originally on 9/8/23over a month agofor a suspected electrical drain that caused the car not to start. It is currently still in their service department for a third attempt of repair, after they claimed twice that they have fully fixed it. There has been a total $650 charged (and paid by me) for repairs that did nothing to fix the problem. The service advisors and service manager ******************* have refused my request for an immediate refund. I no longer have faith in their ability to fix my car and want to remove my car, receive a full refund, and go to another auto shop. I have a full history with dates of interactions and repair included in the supporting documents.Not only have I waited patiently for over a month to have the work completed, Mr. ***** complete lack of professionalism and awareness about his team's work leads me to believe that I cannot get the support I need at this dealership. Instead of telling me that he would do everything necessary to remedy the situation, he questioned multiple easily verifiable statements on the phone. Examples include him questioning if his team had actually replaced the handle, and trying to convince me that the key is still the problem even though this has clearly documented as not the case. He had no idea what was going on with my car, and didn't even realize that my car was still in his care. He also admitted that even though this is the third time that their dealership is working on the car, no one has touched the car so far this week. There is a pervasive lack of care from anyone within this organization for the negative emotional, economic, and time waste that this experience has cause me. I intend to pick up my car from the dealership on 10/10. I cannot recover the time wasted by this experience, but I am requesting assistance from the BBB to fully refund my charges so I can have the funds needed to get the appropriate work done at an alternative auto shop.

  Business Response

  Date: 10/18/2023

  Good evening, 

  Per the BBB's request, the response to complaint ID ******** is attached for your review.

  Thank you!

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greasy salesman sold my 80 year old, crippled father a car.My father took a yellow cab from his assisted living over to Ford of Kirkland with 10 grand cash and these *** took it. *** didnt let him test drive it, The *** test drove it for him. This *** called my sister asking for more money for insurance , she said DO NOT SELL HIM A CAR. My father crashed the car 10 minutes after he got behind the wheel. Morally they should have said no, came up with a 100 excuses for why they cant, The *** and this greasy dealership just saw 10 ********** and took it. Cant really expect more from a greasy *** used car salesman, its like getting mad at a fish for swimming , but I sure can do my part spreading the word.

  Business Response

  Date: 07/18/2023

  Good afternoon, 

  Per the BBB's request, the response to complaint ID ******** regarding *************************** is attached above. Please note we have also included an exhibit above for your reference.

  Thank you!

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************