Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Golden Crest Apartment Homes

  3939 Tanglewood Ln Odessa, TX 79762-7116

• 

  Trinity Place Residences

  3600 N Midland Dr Ofc Midland, TX 79707-4651

• 

  Wildflower Apartment Homes

  4301 Raleigh Ct Midland, TX 79707-3117

• 

  Summertree Place Apartment Homes

  2220 E 52nd St Odessa, TX 79762-4787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************even log into central billing to make a payment without them giving me my account info which I yet to get so Ill reach out first thing when they open like I stated In a voicemail with the company to make the payment but in regards to the report Id like to leave that with the BBB

  Business Response

  Date: 05/12/2023

  To whom it may concern,

  There was some confusion on this account around whether or not the balance due was sent to collections. We have confirmed with the resident that the outstanding balance WAS NOT sent to collections, and we provided instructions on how to submit a payment through the resident's payment portal. The resident has since confirmed that they were able to submit the payment for the remaining balance. No correction is needed to a credit report because the balance was never sent to collections.

  Thank you.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last year living in ************ we have had multiple issues with our apartment. Every maintenance request to fix our kitchen appliances was ignore. Additionally, the elevator in the building was out of service quite often, making our situation quite difficult living on the 3rd floor. Repeated calls to the office were ignored. Upon move out, we received a note that the carpet needed to be cleaned. As a result we were going to lose our $700 security deposit. We spoke with the manager, explaining that cleaning the carpet was much less than that, and we offered to cover cleaning, but $700 seemed outrageous. A few days later we received an additional bill for $216.20 in addition to the $700. For renters being there 12 months, we feel we have been taken advantage of, because they want to now replace the carpet and keep our deposit, plus charge us $216.20. I have rented 5 apartments, and have never had an issue like this. This management property is taking advantage of young renters, because they can.

  Business Response

  Date: 04/27/2023

  To whom it may concern,
  
  We do apologize for any inconvenience regarding operational issues with the elevator. Whenever an issue arises, we act quickly with our service vendor to rectify the problem. Upon completing the move-out inspection for this apartment, it was determined that the carpet will need to be replaced due to heavy soiling above normal wear and tear. We are happy to share photos of the carpet from the move out inspection, but there seems to be an error and the BBB portal is not allowing the upload of photos. 
  
  Thank you.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19960979
  
  I am rejecting this response because:

  There was a fresh stain near the door and I have videos daily of my dog while I am gone that show it was not from her. The only other stain in the carpet that looks like recent pee is the wax stain near the mantle, it is textured like wax and was here before I moved in  I am not the only complaint yall have received of a moldy, foul smelling carpet and the lengths gone NOT to replace it is ridiculous  Can I see the last time it was replaced, do yall have paperwork? In *****, you legally have to replace the carpet every two years. I will put a complaint in with small claims court as well. If it doesnt get replaced for me, at least itll get replaced for the person coming after me because this is just nasty. The smell is evident when you put your nose to the carpet, which feels ***** due to so much cleaning and no replacement. The smell will stick to your feet and seep into your clothes and furniture to the point where Ive spent $200 in just air fresheners and scentsys alone.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/26/2023

  To whom it may concern,

  The move in date for this apartment was pushed back due to extra work needing to be done, resulting in rescheduling of the carpet cleaning. The carpet was not intended to be replaced, and we apologize for any confusion around this matter. During the pre-move in inspection of the apartment, multiple members of the staff, as well as the carpet cleaning vendor, did not detect any foul odor related to the carpet. Due to complaints of a smell from the resident, we had our carpet cleaning vendor come back out as a courtesy to inspect the apartment. While in the apartment, he noticed what appeared to be fresh stains in the carpet that could be contributing to a perceived odor. The onsite team is willing to work with the resident if they would like to pay for new carpet, but if the resident does not choose to pay for new carpet, it will not be replaced at this time.

  Thank you.

  Business Response

  Date: 05/10/2023

  To whom it may concern,

  When the pre-move in inspection was completed for this apartment, our team and vendors did not notice any smell stemming from the carpet, therefore, the carpet was not replaced. Our team is willing to work with the resident to replace the pad under the carpet to help mitigate any perceived smell; however, if there are fresh stains found in the pad, the resident will be charged for the replacement cost. The onsite office team can assist should the resident decide to choose this option.

  Thank you!

  Customer Answer

  Date: 05/13/2023

   
  Complaint: 19960979
  
  I am rejecting this response because:

  My dog had two accidents when we first moved in because she was not used to my new work routine. That did not cause the initial smell so I will not pay for your gross carpet to be replaced. Just take initiative and replace things that make your residents upset or grossed out. I have gone to many of my friends apartments where their carpet feels new and soft. Mine is so ***** and nasty. Replacement at no cost is all Ill settle for. Thank you. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19943484
  
  I am rejecting this response because: I have not received a refund from Weidner for the garage fee. I have contacted the Property Manager at River's Cove about the refund and they have not replied to my email.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/02/2023

  Hi ********,
  
  Thank you for your email. I have finally received the check from Weidner. Is there anything else that I need to do?
  
  Best regards,
  
  *****************************
  

  
  

  Business Response

  Date: 04/21/2023

  The customer's concerns were taken into consideration by both the onsite and regional management teams. Upon reviewing her ledger, they found that the utility charges were correct, however they agreed with the customer that there existed one superfluous charge for her garage. That garage charge has been refunded, and a copy of her ledger showing that the utility charges are correct has been sent to both the resident and to representatives at the BBB. We thank the resident for bringing this to our attention and for allowing us the opportunity to remedy the situation, and we wish her nothing but the best going forward. 

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19910726
  
  I am rejecting this response because:you also charged me for water and garbage which was not in my lease nor was it talked about or brought up in signing. The bogus charges are from a management company that manages utilities for property management. They are not in fact a water utility company. Once this is resolved I will be satisfied.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/13/2023

  To whom it may concern,
  
  After reviewing the details of the situation, it was determined that because this resident was already in the middle of a lease, the new parking fee will not be charged at this time. The parking fee will only take effect should the resident decide to renew their lease once it expires. We try to follow up on all reports of smoking in our community, and we apologize if a notice was served incorrectly. It is sometimes difficult to locate exactly where smoke is coming from, so false positives do sometimes happen. 
  
  Thank you.

  Business Response

  Date: 04/18/2023

  To whom it may concern,

  Please see attached page 4 of the lease agreement where it specifically stipulates which party is responsible for utilities. You can see that in the "Charged to Resident?" column, the boxes are all checked "Yes" to indicate it is the resident's responsibility to pay those charges. Yes Energy Management is a utility billing service that services many property management companies and is a legitimate company.

  Thank you.

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19910726
  
  I am rejecting this response because: they never charged me for water and then all of a sudden decided to charge me for water and garbage after six months of living in the residence and charge me for parking. That is illegal I. The ******************* not only to start charging for water and garbage that they were not charging previously but to also increase rent more than 10% of what the rent currently is in the first year of lease that is not anywhere on the contract. I find it off to all of a sudden start charging water charges after six months of living there and decide where to start charging and on their terms? Illegal. I have contacted the ********** rental Authority, Tenant Protection Program and my attorney which has all opened a case on them aside from the BBB. They have also started a program of 2 months free rent but now decided to make it where if you sign a 14 month instead of 12 month to scam tenants. This place is full of scams and I am goi g to blow it wide open if they want to continue to target me. I am done with illegal targeting of tenants because they think because we rent we dont of resources they are incorrect and they have another thing coming. This lease is ominous to say the least. It will be proven in court if thats where they want to go. 
  

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Apartment Homes has had numerous of break ins into the garages in the past 12 months with nothing being done by the management team to better the safety of our stuff. I myself experienced it today. My garage was broken into. I have asked the office many times to please secure the side door for the reason that they been broken into. With the being said they never fixed or modified to better the safety to the garages. I do not feel safe here, my lease is up on the 1st of April and now the office is requiring me to give a 30 day notice of vacate. Even after with this incident. I would understand if I had just sign a lease and ask to terminate to give a 30 day notice but I have probable cause on why Im needed to urgently leave the unit. Not counting all the other issues that do happen here. Every other month I receive a email with information from the office stating that there are kids damaging cars in the complex. Office lady not helpful at all. All she has to say things happen.

  Business Response

  Date: 04/04/2023

  To whom it may concern:
  
  We are disappointed to hear our resident has had to deal with any theft of her personal belongings. The office staff has provided a different garage for the resident to use. Unfortunately crime does not have an address and criminal activity can truly occur anywhere. This is not a reason where we would let a resident out of their lease. We highly encourage our resident to reach out to their renter's insurance for additional support. 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19642372
  
  I am rejecting this response because I was not made aware the elevator was working until 3/24/23. I have not heard back from the regional representative ******** as of today, 3/28/23. I spoke with staff named ****** from corporate office on 3/23/23 and was told I would receive a call from ******** and I have not. This response does not include them providing me a credit/refunding my rent and other associated fees for the dates of 3/11/23-3/24/23 as I was not able to move into my apartment due to the elevator not working. Im glad the elevator is finally working after almost 2 weeks, having file complaint l, and the office staff of ******* finally answering the office phones during business hours. Once, a resolution about my rent/fees of the apartment are corrected I will be happy to accept the response and hopefully not encounter any other issues and live peacefully in my new apartment home.
  
  Sincerely,
  
  *****************************n on that date. Ive paid to stay in my fourth floor apartment home but I am currently not able to living in due to them not having any urgency in fixing the elevator on their property. I need my rent prorated for the days I have not been able to live in my apartment due to the broken elevator and the elevator fixed and/or a date it will be fixed. *** reached out to the corporate office of the apartment complex in regards to filling a formal complaint as well as the BBB.

  Business Response

  Date: 03/27/2023

  We sincerely apologize for the inconvenience our resident and her family have experienced due to the broken elevator at our apartment complex. We understand how frustrating this situation must have been for them. We are happy to report that the elevator has been repaired as of March 20, 2023. We understand that this repair took longer than anticipated, and we apologize for the delay. We are committed to providing our residents with timely and efficient service, and we regret that we did not meet their expectations in this instance. If there are any further concerns or questions that the resident has for our team, we encourage her to reach out to our office at her earliest convenience. 

  Business Response

  Date: 04/05/2023

  We are pleased to report that the resident has been offered both a monetary and material concession that they find satisfactory. Should the resident require any further assistance, or any further attention to their concerns, we ask that they contact us at their earliest convenience. We look forward to their stay with us, and we thank them for their patience, and for the opportunity to work with them towards an amicable resolution.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19614613
  
  I am rejecting this response because:
  
  tell them to check their emails. I sent multiple emails. 
  Sincerely,
  
  ***************************ure because they made my work environment (apartment) unworkable.

  Business Response

  Date: 03/24/2023

  To whom it may concern:
  The leasing office has no record of complaints submitted from our resident on 03/16 or 03/17. To ensure every concern is on the record, we would encourage the resident to reach out in writing through his resident portal. While living in a multifamily space comes with regular living noise, the office serves as a resource to work to define what is excessive noise. In order to proceed legally in any fashion when addressing noise complaints, landlords must have a recording of exessive noise, or a first hand account through apartment staff and/or 3rd party partners like courtesy patrol and the police department. Regular excessive noise needs to be defined mulitple times to proceed legally and therefore noise complaints do not have an overnight solution. Knowing this and knowing that our resident may not find working through noise complaints over a longer period of time the right acceptable, we would be happy to waive the lease break fee, should the resident want to move out early.

  Business Response

  Date: 04/04/2023

  To whom it may concern, 
  
  We apologize, but we're not finding any emails. Should you like to continue this conversation further, you are more than welcome to reach out to ******************************************* We will address noise complaints as we are permitted to do so and follow the legal steps required.