Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Golden Crest Apartment Homes

  3939 Tanglewood Ln Odessa, TX 79762-7116

• 

  Trinity Place Residences

  3600 N Midland Dr Ofc Midland, TX 79707-4651

• 

  Wildflower Apartment Homes

  4301 Raleigh Ct Midland, TX 79707-3117

• 

  Summertree Place Apartment Homes

  2220 E 52nd St Odessa, TX 79762-4787

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at Apartment **** Motif Apartment Homes for 4 years.While I was a resident,there were multiple water leaks from the third-floor apartment into my apartment. Some of the leaks required Maintenance to cut into the sheet rock four different places to find the source of the leak. None of the areas where they cut into the wall were ever finished or painted. On the patio, the drywall was just screwed back into the wall with no seal.Since all of this, I have had multiple unexplainable health issues, so I was advised to have the apartment checked for mold. An EPA approved air quality test determined that there were several types of mold in in the apartment. The full report was given to the Apartment Director.I was advised by my physician that the situation in my apartment was not conducive to my health,and it was recommended that I vacate the apartment immediately. Despite **** needing treatment and renovation, I still made sure to follow the parameters given to me by Weidner regarding the move out protocol despite health issues and concerns. While I was cleaning the apartment, I discovered several areas where the wall was soft and bowed in with pressure.These soft areas were all in areas with documented water leaks.A few weeks after moving out of my apartment I received my final statement from Weidner Apartments. Not only did I lose my $700 deposit, but I was also charged for carpet cleaning and a lease termination fee totaling $1825.97. I reached out to the Apartment Director to discuss this possible oversight and was once again referred to an assistant who credited me (via email) for the carpet cleaning. In my opinion, the management at Weidner Apartments does not take mold concerns seriously and is unwilling to properly treat the mold for both their current residents and future occupants. Instead of taking responsibility, Weidner chooses to put the burden on their tenants, which results in both a physical and financial hardship.

  Business Response

  Date: 02/13/2023

  To whom it may concern:

  The resident reported a concern of mold several months before leaving the community. Maintenance came to the apartment to address his concerns and were not able to find any active concerns. The resident then sent us an email where he stated he needed to leave due to medical reasons and he would be paying the termination fee and giving 30 days notice. Because health was mentioned, our staff provided alternative accomodations the resident could take advantage of. The resident agreed to pay the termination fee and moved out on schedule. We acknowledge receipt of the air quality test, but the results showed nothing that would indicate indoor only spores as opposed to spores coming in from outside sources. The resident was only charged for a carpet clean, which was reversed. All other charges only include termination fee, final rent for October and final utility bills. If there is any confusion surrounding the final bill, we would encourage the resident to email ****************************************** and we'll make sure to provide a detailed breakdown for review. 

  Customer Answer

  Date: 02/19/2023

   
  Complaint: 19337382
  
  I am rejecting this response because:

  The response given by Weidner is factually inaccurate. I never raised any concerns with them until I notified them of my intentions to leave the community. At that point, I had already had mold testing done to confirm that there was mold. The only time maintenance came to my apartment to investigate signs of mold was after I announced my intention to move. They spent this visit doing a brief check of the still open stucco areas they had failed to repair and finish after multiple water leaks (time dated photographs and video available). 
  
  To my knowledge, Weidner does not have any documentation to back up their claims. I have a copy of all my correspondence with them, the conversations they are referring to never happened. I do have documentation from when my neighbors complained about mold and had maintenance come to treat the visible mold, which was only addressed with Killz and never properly treated.
  
  I did agree to pay rent for the final month I was in the apartment, but I did not agree to pay any additional charges beyond utilities,trash, and water. No other charges were disclosed to me when I settled with the company on what I would owe upon moving out. 
  
  The reason I paid the termination fee claimed by Weidner was to avoid being sent to a collection agency as I was in the process of closing on a new home. 
  
  Weidners response mentions that alternative accommodations were offered, but I was never offered any.
  
  Weidner also claims that the air quality test does not show anything that indicates indoor versus outside spores, which is also false.Testing was specifically done both outside and inside and compare the two and is indicated on the rest results. This test was conducted by an EPA approved tester and interpreter in order to determine that the mold was indeed at levels significant enough to warrant a mold remediation. The response provided by Weidner is unsatisfactory and is indicative of the unethical practices I experienced during my time living there. 
  
  
  
  

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/24/2023

  
  To whom it may concern, 

  
  Our resident had a phone conversation with the Community Director discussing wanting to move due to their health. The alternative accommodations mentioned were following our reasonable accommodations guidelines, which in this case, we would still be happy to facilitate. If the resident can provide a note from their doctor that states their medical need to move, we would be happy to discuss waiving the lease break fee incurred. 
  
  To follow up on the reisdents message, our team did another full walk of the apartment to make sure nothing was missed. There are no active leaks, no wet or soft walls. We are in the process of walking all neighbor's apartments as well in response to their concern, but we have not received any messages from nearby neighbors reporting this issue. 
  
  
  See below for notes regarding a service request on 09/30 (also attached a screenshot of service requests on file):
  
  09/30- Resident says there is a leak in his bathroom and it has caused damage.
  9/30-inspected bathroom and no leak nor mold found in apartment. Resident said there was no leak in the bathroom only spoke of previous repairs over a year old.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19337382
  
  I am rejecting this response because:

  
  

  I reject this response. I never had any verbal conversation with the community director, I had one email exchange with her and then only received responses from subordinates. I actually have audio/video of the maintenance visit on 9/30 that occurred after I had notified the apartment of my move out date and was not directly requested by myself. Audio/Video clearly shows the 2 maintenance personnel shocked to see the unfinished repairs from the previous leaks in the kitchen and the patio (see originally attached pictures). I was originally advised not to share my doctors' findings (because I was not planning on perusing any legal avenues). Given the inaccuracies and evasion in Weidners responses, it is apparent that I will have to take alternative steps through the Attorney General and my personal attorney. Thank you.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/27/2023

  To whom it may concern:

   

  We thank the resident for taking the time to provide a rebuttal to our initial response. We sincerely regret to learn that our efforts to resolve the matter amicably have not been successful. Our primary goal is to provide exceptional service and maintain a high level of customer satisfaction, and it is disheartening to know that we were not able to achieve that in this case. While we would have preferred to resolve the matter through open dialogue and collaboration, we respect the resident's decision to proceed as he sees fit. Should he wish to discuss the matter further or reconsider finding an alternative resolution, we ask that he please not hesitate to reach out to us. In response to this residents concerns via the BBB and to our **************************** additional walks were done to the vacant unit and surrounding neighbors. There have been no units found that have not met our standards. 

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at this apartment complex under a previous management for 4 years. Paid my rent through autopay on time for those years.. Never missed a payment, not even during covid. The leasing office had pretty nice employees that replied emails on time and were very polite over the phone.About a month or two ago, this management took over. I called the office about needing my garbage disposal fixed and I was told, the management was getting rid of them. I have lived in that apartment all these years with one. Middle of last month, I got in an accident and I was hospitalized. I thought I had set up an autopaymrnt with the new website. I was not in good health and couldnt keep track of my emails. I got discharged last week, got into my bank account and realized my rent wasnt taken out yet. Ran to the website around 5am on the 4th and I was charged a $75 late fee. I emailed the apartment to see if I could get a refund and no one emailed me back. Around 10am that morning, I got a very aggressive email with a notice to evict.. Mind you, this was on the 4th.. a day after rent is due!!!! I literally paid at 5am that morning. It doesnt take a seer to see that this management company cares nothing about their residents. There is a thing line between making profit and treating residents with compassion and ****** Sending a very aggressive notice to evict a day after rent is due, is out of line. Especially for a tenant like me that had no history of being late on rent. And when I sent an email, pleading my case and asking to be refunded on the late fee, any response at all, would have been amazing. Ignoring my email and not picking up my calls are very unprofessional. Please, do better!!

  Business Response

  Date: 01/24/2023

  To whom it may concern:
  
  We were able to determine that our resident was emailing a previous managements email address. We have gotten in touch with the resident to make sure she has the right email moving forward and provided a customer service gesture for the poor experience. We're grateful the resident took time to speak with us to get her concern resolved. 

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  My apologies. I spoke to my apartment manager today and she was pretty nice and sweet. I had emailed the former manager and the apartment never got my email. I was refunded my late fee. 

  Sincerely,
  
  Joy A

• Initial Complaint

  Date:01/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resident portal locked just as rent was due on the first, preventing me from paying rent. As of the 4th of Jan, there are still no employees or managers available to contact in order to pay rent even though their demand says that it must be paid in person by cashier's check. ****** also states that if not paid by the 9th, an additional $378 in attorney fees will e added, even though the company refuses to cooperate with accepting payment for rent. This is clearly a scam or an attempt to quiet evict tenants in order to raise rent prices.

  Business Response

  Date: 01/23/2023

  To whom it may concern:

  ************ apartments are no longer owned by Weidner Apartment Homes and are now managed by Greystar. We would encourage this resident to reach out to their new management company and wish them the best of luck. 

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/2022, I discovered green and black mold growing in the corner of my apartment. The apartment complex came out and wiped off the mold and repainted the wall. They told me to not put any furniture against the wall or the mold will grow back. I asked them about switching units, and they said if I put furniture against the wall in another unit I may have the same mold problem. They told me that if we want to break the lease we have to pay it off, despite the fact that the mold spores are still present. They claimed that they fixed the issue and because of that they will not allow us to break the lease without any repercussions.

  Business Response

  Date: 01/26/2023

  To whom it may concern:

  It was determined that the surface mildew growth was due to furniture being too close to the wall, not allowing for airflow and creating a stagnant environement. Due to the age of the community, this is a best practice we recommend in all apartments. The resident submitted another similar service request at a later date- when maintenance visited the apartment, a resident in the home stated our help was no longer needed. We never want any of our residents to be unhappy- we would encourage this resident to reach out to the leasing office if they would still like to discuss alternative options to the apartment they are currently in, as we are always open to that conversation. 

   

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didn't let us see the apartment before moving in.They use the "Renovated" apartments and old pics on their websites ************ are rotting and breaking Cabinetry is falling apart, I got hit in the face with one of the cabinets Flooring is stained and concaving windows are broken and don't lock

  Business Response

  Date: 09/27/2023

  To whom it may concern,

  We do apologize if the condition of the apartment upon moving in was different than expected. We were made aware of a number of maintenance concerns within the apartment after this resident moved in, and all concerns have since been remedied. We welcome the resident to reach out to our office should there be any further issues.

  Thank you.

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 18664441
  
  I am rejecting this response because:
  It took 3 property managers to actively give a s*** And that you only have 1 maintenance man for so many apartments is UNACCEPTABLE. It took months for any of the issues to be fixed.This isnt on the maintenance man, its on Weidner. We had to try and break our lease to get out of that s*** hole. And things are probably now only temporarily fixed because we moved out **** near 5 months ago. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  apartment complex community has failed to:unresponsive to maintenance requests.request made for carpet repair/ replacement from last tenants. no response glass in the pool area allowing tenants to set off fireworks in the community resulting in a dumpster fire failure to keep community secure via entry gate access that has not been repaired for at-least one year.teens/ toddlers running around yelling and unattended. stagnant water in parking structure, breading ground for mosquitos no communication from WEIDNER our property management company. no email, no phone number and no location.

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aspen Creek Apartments does not fulfill maintenance requests in a timely matter. I have a gaping hole above my dining table where a fan and light was removed and this was 4 months ago. Three weeks ago the door to my fireplace blew up and I did not receive any responses to fix this either. There is a clogged vent outside of my apartment that can cause a fire if not fixed. The new management is extremely condescending and rude and questions me when I bring up issues and uses being understaffed as an excuse. I pay a ton of money to live here when I have seen cheaper places in the area and this is simply not acceptable. They raise the rent by obcsene amounts and their amenities are also not working. The hot tub has been out of service the entire time I have lived here since early 2020, the pool is closed on Sundays in the summer due to staffing issues and this is a day most people have off. They send rude e-mails about someone leaving a trash bag out their front door, yet there is a graveyard of old fridges and appliances right by the front office, not to mention an old fridge just sitting in the pool area for months this summer. Management, ***** and prior, used to be at least nice and fix issues immediately but this new person is awful. I was charged for a garage on my rent and I do not have one and literally had to prove to her I don't have one because she did not believe me and was super rude about it. This company should be investigated. I would like the option to get out of my lease as well as a refund. Also called the corporate office and received no response.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new management are unprofessional and rude , Fees are charged and not removed. the apartments have mold, gross torn carpet . Rats on walk way, dirty outside windows and skylights , lack of handicap parking, and the director is horrible to deal with. There is a lack of maintenance help the guys are over worked and we are told they can't keep up. I am charged ***** for rent every month for this type of environment. The residents are treated with no respect , this current director in my opinion should be removed.

  Business Response

  Date: 02/01/2023

  To whom it may concern,

  Thank you for your feedback and for sharing your concerns. We have reviewed your ledger, and any erroneous fees have been removed. We have regular pest control come by our community for preventive maintenance and spot treatment when needed. As discussed previously, we will not be replacing your carpet due to excessive pet damage that currently exists. It is also not standard practice to replace carpet in an occupied apartment home. We have noted your complaints regarding management, and we will share that information with our leadership team.

  Thank you.

  Customer Answer

  Date: 02/01/2023

  
  Complaint: 18624643
  
  I am rejecting this response because: I never received credit that was said to be done credited. I paid rent and  all Fees, Carport Fees, Late fees . I was told I would be evicted for the Fees which were in the balance. Portal was shutdown until paid entire balance . I was not able to get things fixed in the unit such as the dish washer and other repairs until paid in full. Please see all attach attachments. I have lived here for over 12 years .

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/09/2023

  To whom it may concern,

  Please see the attached copy of your rent ledger showing the credits that have been applied, going back to November 2022. There are multiple late fee credits as well as carport credits that have been highlighted in yellow for ease of reading. We are happy to assist with maintenance requests, so please reach out to your onsite management team if you still need assistance with any maintenance concerns.

  Thank you.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18624643
  
  I am rejecting this response because:
  I paid all late fees and carport fees as I sent in my prior response with proof . I am asking for a total refund of ****** that I was forced to pay in January . The amount of ****** is carried over from December and November. This amount caused me to have a unlawful detainer which I needed a mediator and attorney to assist me. This has not been paid to me , the ledger states corrected but I paid for the stated credits . Please see my CC receipts .
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/17/2023

  To whom it may concern,

  We apologize that you still disagree with the details of your ledger. I have attached again a copy of your rent ledger showing that all the credits in question have been applied. Please see this additional breakdown for further clarification.

  11/07/2022: Late fee of $100 charged 

  11/08/2022: Late fee of $100 reversed

  12/01/2022: Carport fee of $90 charged

  12/01/2022: Carport fee of $90 reversed

  12/07/2022: Late fee of $100 charged

  12/14 2022: Late fee of $100 reversed

  01/01/2023: Carport fee of $90 charged

  01/01/2023: Carport charge of $90 reversed

  01/07/2023: Late fee of $100 charged

  01/31/2023: Late fee of $100 reversed

  Thank you.

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 18624643
  
  I am rejecting this response because: Sorry not true I paid those fees on the ledger and I have my credit card receipt to prove  along with the copy of the charges . 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/28/2023

  To whom it may concern,

  
  We apologize that you still disagree with the details of your ledger. Fees cannot be removed from a ledger; therefore credits are applied when needed. I have attached again a copy of your rent ledger showing that all the credits in question have been applied. Please see this additional breakdown for further clarification.

  
  11/07/2022: Late fee of $100 charged

  11/08/2022: Late fee of $100 reversed

  12/01/2022: Carport fee of $90 charged

  12/01/2022: Carport fee of $90 reversed

  12/07/2022: Late fee of $100 charged

  12/14 2022: Late fee of $100 reversed

  01/01/2023: Carport fee of $90 charged

  01/01/2023: Carport charge of $90 reversed

  01/07/2023: Late fee of $100 charged

  01/31/2023: Late fee of $100 reversed

  
  Thank you.

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 18624643
  
  I am rejecting this response because: Aspen creek is aware and has proof that I paid the fees from Nov 2022 until January 2023 . 
  

  
  

  1. CURRENT BALANCE: $******

  AS OF: 12/30/2022

  Charge	Amount	Charged on
  Late Fee	$100.00	11/7/2022
  Carport (12/2022)	$90.00	12/1/2022
  Late Fee	$100.00	12/7/2022

  
  

  2. From: Aspen Creek Director <****************************************>

  Date: 12/16/22 10:31 AM (GMT-08:00)

  To: jackierdmnd <*******************>

  Subject: RE: Rent Charges

   

  Your remaining balance was $382.00 end of November.   

  
  

   I paid full including the ****** that was indicated by ********************* a credit. see below!!

   We cannot remove the language, which is why we added the credits in the amount on your ledger.

   

  Your ledger states:

   

  Carport $90

  Carport ($90) credit

  Late fee $100

  Late fee ($100) credit

  Late fee $100

  Late fee ($100) credit

   

  Total $290 charged

  Total ($290) credited back.

   

  The $290 that you see as a balance is a leftover amount of rent and/or utilities.

   

  *********************;| Area Director

  D: ************

  Weidner Apartment Homes

  9757 ********************, Ste. 300

  ********, **  98034

  ******************************** | weidner.com

  What Matters to You, Matters to **.

  December Rent : $2,800.00

  Garages : $150.00 x 2 = $300.00

  Utilities : $246.06

  Payment Plan : $382.00

  Total :  $3,728.06

  Payment on 12/15/22 : -$3,438.06

  Your remaining balance is $******

  Therefore, please remit the balance as soon as possible.

  If you have any further questions, please let me know.

  Thank you. ??

   Best Regards,

   *********************** | Community Director

  ***************************

  11101 123^rd Lane NE

  ********, **  98033
  O ************** | F **************

  aspencreekapartmenthomes.com

  What Matters to You, Matters to **.

  3.Hello *********************** and ***********************,

   As curtesy, we are going to open your portal between 6pm on January 26^th, 2023 and 2pm on January 27^th 2023.

  I will be waiving your last fee of $100.00 for the last time after you make payment in full amount of $3,621.53.

   

  If a partial payment of the balance or a payment that is returned due to nonsufficient funds will result in the legal process we are currently in continuing.

   

  Thank you.

   

  Best Regards,

   

  *********************** | Community Director

  ***************************

  11101 123^rd Lane NE

  ********, **  98033
  O ************** | F **************

  aspencreekapartmenthomes.com

  What Matters to You, Matters to Us.

  
  

  4. Hello *********************** and ***********************,

   

  As curtesy, we are going to open your portal between 6pm on January 26^th, 2023 and 2pm on January 27^th 2023.

  I will be waiving your last fee of $100.00 for the last time after you make payment in full amount of $3,621.53.    I PAID 3,761.53  this included all the fees that said were credited but were not.  

   

  If a partial payment of the balance or a payment that is returned due to nonsufficient funds will result in the legal process we are currently in continuing.

   

  Thank you.

   

  Best Regards,

   

  *********************** | Community Director

  ***************************

  11101 123^rd Lane NE

  ********, **  98033
  O ************** | F **************

  aspencreekapartmenthomes.com

  What Matters to You, Matters to **.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising is hurting me can could have killed me! I have only been here for 3-day's, moved in on Dec 15, 2022. I have asked for all my money back from day one so I can move out within a week-******** is not returning my emails or calls. They are running up time so the can say I lived here so they can charge me. ********, stated multiple times that the photo's she sent me was currant pics of the actual apartment. They were not! I HAVE A HEART CONDITION SO I'M CLEAR IN MY QUESTIONINGS....******** LIED to me when I asked about bugs. Simply put I would not have signed a lease if I was told there was bugs. I am allergic to most pest sprays including professional ones. While moving in I could see that the outside is filthy but I said maybe the inside would be alright. Entering I realized the apartment didn't match the pics, then I noticed a strong fresher scent. And another scent mixed. After a couple of minutes, I realized the fresher was covering up pest control spray (even though they sprayed just before I moved in bugs are everywhere). ******** admitted to spraying. I had a allergic reaction, I'm still have trouble breathing. I believe ******** had this done because I had told her I wouldn't rent if there were bugs. This is my criteria. False advertising absolutely no upgrades have taken place in this apartment everything is from the sixties cabinets and all, so much paint that none of the doors close, the insides are warped from all the paint and is gaped from the wall. 60's Tub facet leaking means a lot of the mold smell could be caused by this. Again entrances for bugs. A bug just dropped from the air vent as I'm writing this complaint. My living experience and my Christmas ruined. The owners Weidner Property Management LLC charge $1300 and up-it is clear they are not using tenant rent money to reinvest in the property! Slumlords absolutely own manage and runs this place. This apartment is a hazard to my health, to my life! I want my money back and out!

  Business Response

  Date: 11/28/2023

  To whom it may concern,

  
  We apologize if your apartment was not up to your standards upon moving in. We provided photos of the apartment beforehand, and we were not aware of ******** concerns immediately prior to your move in date; however, a preventive pest treatment was applied 3 weeks prior to moving in. Pest control guidelines say to be out of a treated unit for 2-4 hours, possibly up to 24 hours,depending on treatment; therefore, 3 weeks prior to move in provides ample time for the apartment to air out. We understand you were very unhappy with your apartment home with us, which is why we worked with you to allow an early lease termination with no fees. Furthermore, you were refunded all move-in monies paid. We regret that you did not have the best experience at our community, and we wish you the best going forward.

  
  Thank you.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** at *********** apartments in ********* ****** (161 *********) has been living with a faulty fire alarm system for several months now. Today at approximately 3:00 p.m. we had another false alarm for at least the 7th time in the last few months. I will contact the fire marshal today and get the exact dates for you. Each time I have taken the opportunity to speak directly to the firefighters who responded to the alarm and was told it was due to a faulty fire alarm system. I was also told by the fire department that this was creating a very dangerous environment for us because tenants were getting a false sense of security and were not responding appropriately to the alarms. I have personally witnessed tenants go back in before the alarm is even turned off. Someone is going to get hurt or worse die due to negligence on the part of ******* apartments in not taking the action needed to repair the faulty alarm system.

  Business Response

  Date: 09/27/2023

  To whom it may concern,

  We apologize for any frustration felt stemming from the multiple fire alarms sounding off. We worked closely with our fire control systems vendor and were able to determine there was a sensitive detector within our system that kept being set off. We have since replaced all sensors in the affected area and have not had continued alarm issues. We welcome the resident to reach out to our office if there are any further concerns.

  Thank you.