Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Weidner Property Management LLC

  5640 Lake Otis Pkwy Anchorage, AK 99507-1706

• 

  Wildflower Apartment Homes

  4301 Raleigh Ct Midland, TX 79707-3117

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  Summertree Place Apartment Homes

  2220 E 52nd St Odessa, TX 79762-4787

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  High Plains Apartment Homes

  3727 Andrews Hwy Odessa, TX 79762-6332

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2022 my boyfriend was walking our puppy Daisy at 6:50am. A neighbor was walking his German ******* and lost control of his dog. His dog ran up on my boyfriend and our puppy and bit our puppy 5 times. We both had to miss work that day because our puppy had to be taken to emergency. She had to get 10 staples on her laceration. It costed us $650. My boyfriend went to the ****** of Las Brisas apartments (where we live and where the attacked occurred) and they said that their director was not working that day. She would call us on Tuesday. My boyfriend called the Las Brisas apartments ****** on ****** after we both got out of work and they had told him that the director left work already. We were frustrated that the director went to work and did not call us to address the issue. On Wednesday, our puppy woke up worse and I had to miss work to take her to emergency. I went to the Las Brisas ****** that morning and they told me that they already told my boyfriend that they were going to call him back and that they were waiting for a response from their legal team. While I was at the emergency vet with our puppy, the ****** had called my boyfriend finally. They told us they would talk to our neighbor and ask him to pay and if he refused to pay that the apartments insurance would cover the cost of the emergency vet visit. We filed a police report. We called animal control but they said our case is pending because they are understaffed at the moment. I called ************************** because they manage Las Brisas Apartments. I had to leave a voicemail and I never received a call back.Today, August 1, 2022 my boyfriend went to the Las Brisas apartments and the apartments want our insurance to reimburse us. We dont know the name of our neighbor so we can file a claim. Someone had told us that the German ******* had attacked another dog before at Las Brisas. My boyfriend told the director that we know it isnt the first time the dog attacked and they acted dumb.

  Business Response

  Date: 08/03/2022

  To whom it may concern, 

  Weidner Apartment Homes no longer owns Las Brisas, who is now owned by **************************. We would advise this resident to contact this company, we located the following contact information for Western Wealth:

   

  **************
  
  ************************************************************************

   

  We wish her the best of luck in getting what she needs and a speedy recovery for her puppy!

  Customer Answer

  Date: 08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is okay. I wish you all would have reached out to ************************** because they are the new management of Las Brisas Apartments.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at **************** Apartments in *******, *****, for nearly one year. I moved out on June 7, 2022, even though my rent was paid up to the end of my lease on June 30th. I left the apartment in immaculate condition. I know that the unit was leased immediately because when I called the utility company to get my name taken off the utilities, the new tenant had already called and put the utilities in their name. I am attempting to get a refund of my deposit. I have been charged a $249.83 "Balance" fee. When I asked what the fee was for, I was told "it must be for water." I have always paid my rent (including water/sewer/garbage) prior to the due date. When I paid my final month's rent (for the month of June) on May 25, 2022, my balance after making that final payment was zero. Now I'm being charged this "additional" $249.83. (?) For what? In addition, I am being charged a $175.00 Carpet Cleaning Fee. The apartment has no carpeting! I took very good care of the apartment, and the floors were spotless when I moved out. When I moved in, however, in 2021, the floors were filthy. The bottoms of our feet were black for a couple months, as we do not wear shoes inside. When I asked about this fee, I was told it is a MANDATORY "floor care fee." I could understand such a fee if the apartment had carpet, as they would need to hire a carpet cleaning company to shampoo the carpets each time a renter moved out. That would make sense. But a mandatory $175.00 Carpet Cleaning Fee for a unit with NO carpet and freshly mopped floors? That is downright thievery! I am also being charged a $135.00 Painting Fee. I was told that this, too, is a MANDATORY fee. For what? I was told when I moved in, that the unit had just been totally repainted prior to my moving in. We did nothing that would require the apartment to need to again be repainted! I just want my $1,100 deposit refunded so that I don't have to file a lawsuit.

  Business Response

  Date: 07/21/2022

  To whom it may concern,

   

  We have attached the resident's final utility **** which shows service dates from 04/20/22 to 06/29/22. Utility bills are billed arrears and the first **** is not typically received until about 45 days after move in, making the last ****, larger than 30 days to close out the account and included with final move out charges after keys are turned in. We do require all carpet to be cleaned for sanitary reasons, if the resident has been in the home for 5 days or 5 years. We apologize if this was not explained well at any point throughout the residents tenancy. If there is anything further we can clarify, we are more than happy to continue a conversation. Our staff at Northridge Court will be reaching out to discuss the final move out **** and to provide a customer service gesture, as we want our residents to have the best experience possible moving out.

  
  

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17565520
  
  I am rejecting this response because:

  1. This water **** that you sent is for water through the 29th of June.  It should only be through the 7th of June (the day I moved out), or through the day the new tenant moved in - and we both know the apartment was rented out immediately upon my leaving.  I should not be paying for the new tenant's water usage, and you should not be collecting from both of us for the same, overlapping days.

  2.  This water **** is for $210.83.  Why would I have been charged a "Balance" of $249.83?

  3. I have clearly been overcharged.  Reminder: You have 30 days to return a tenant's deposit.  I expect a check to be in my mailbox within that time period.  I also need an accounting (written) of exact amounts taken out of my original $1,100.00 deposit.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/04/2022

  To whom it may concern:

   

  As a customer service gesture we are working on a full refund for the resident. Processing will be completed this Friday.

  Customer Answer

  Date: 08/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, I still believe their business practices are unethical.  While a refund of my security deposit makes things right for me, it doesn't help the other residents whose deposits are not being returned.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently paid a ***** application fee, a ****** deposit and then I paid ****** rent payment to Weidner propertys in *********, **, on July 1, 2022 also my move in date was supposed to be July1, 2022, however, due to the dirt, the pest and rodents in the apartment I was not able to move in. I spoke with the office manager who was overwhelmed because she has no help and I was advised she could look for me another apartment. The condition of this property and the lack of support from Weidner Property management is appalling and this is unacceptable. The manger offers to move me in another apartment but as of today July 4, 2022 Im still waiting for an apartment no monetary compensation has been offered. After speaking with the manager I was advised it wasnt much she can do because of the regional team keeping her from getting assisting the tenants.

  Business Response

  Date: 07/13/2022

  Thank you for bringing your concerns to our attention. We strive for five-star service and we apologize for anything other than that. We are willing to provide the resident with a full refund. Please reach out to the office to discuss this further in detail. 

• Initial Complaint

  Date:07/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As soon as I paid the deposit I contacted the community director to modify my payment, I did this because I Received notice I was no longer going to be able to move. I also tried to call the business and there was no answer. I then attempted to get the refund because as I mentioned, we were unable to move, and they stated they were not contacted within 24 hours and could not issue a refund. I however mentioned I had already contacted them to make changes to the payment the same day they took the funds with no response. I waited to give them a chance to resolve the issue and when I contacted them again they stated there was nothing they could do even though I had emailed within the 24 hours.

  Business Response

  Date: 07/15/2022

  After looking into this resident's concerns, we can confirm the resident did not cancel the application within 24 hours. After applying the resident called the community and left a voicemail. In the voicemail, no mention of canceling her application was mentioned. What was stated was a question on whether the unit would have carpet or hardwood flooring. The resident did not attempt to cancel the application until June. When the resident requested this she was told that the 24-hour window had passed. When she was told this, she agreed and said she would proceed with the move-in as scheduled. 

• Initial Complaint

  Date:06/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see my attached letter of complaint and two photos for visual evidence. My letter exceeds the character limit.

  Business Response

  Date: 07/15/2022

  To whom it may concern, 

   

  We are sorry that we remain in disagreement. Upon transfer to a new apartment, the resident brought the issues with the toilet to the attention of management. The other complaints were not submitted upon move-in, but rather months after the fact. Had they been brought to the attention of management, or noticed during the initial walk-through, we would have addressed them promptly and with the same level of care we would afford to any other resident. Both the cabinets and the carpet had been thoroughly vacuumed prior to his move-in. Regarding his move-out fees from the first apartment, $146.20 of the non-refunded amount was for utilities, which is non-negotiable. We're extending an offer to the resident in question today via email. In terms of value, the offer exceeds the remaining $180 the resident is asking for, and will hopefully help us reach a conclusion that is satisfactory to all parties.

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business didn't give us a 30 day notice and there us one who can't walk at all and the evicted us . With out 30 days. We have to move on the 1st of July. The office got false accusation about us and our animals.

  Business Response

  Date: 07/12/2022

  To whom it may concern, Proper procedure was followed in notifying this resident for each lease violation issued. Due to ongoing lease violations, the residents were offered the option to vacate by a certain date or move through the eviction process. The residents chose to move out early.

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Washington Residential Landlord-Tenant Act (RLTA) requires the landlord to refund my entire deposit or give me an itemized statement of why it is being withheld within 21 days after I move. ************************** Apartments did not do this. My lease terminated on 4/29/2022. At the end of May I left voicemail messages to follow up on the deposit. I have never received a return phone call. On June 4, 2022, I received letter from Weidner Apartment Homes ************************** postmarked on June 2, 2022. The letter indicated they would retain $142.40 of my deposit for "utilities" but did not include an itemized statement to identify the specific utilities. I do not agree with that charge and believe it is not accurate since I was not provided with details for the charge. There was no refund for the deposit included with the letter. On June 8, 2022, I sent a letter to the landlord via certified mail to address the missing refund and the lack of itemized statement for retaining any part of the deposit. On June 10, 2022, I received a partial refund check from Weidner Property Management. There was no itemized statement in the letter.I have yet to receive a reply to my letter or a return call from voicemails left with management and the regional director.

  Business Response

  Date: 07/05/2022

  To whom it may concern, 

  Per our residents request, we will be refunding the entirety of her deposit. Short staffing put ** behind on her statement and she received it late. Per the **** quoted, the landlord still has the right to pursue utilities, and we will be sending up a follow up statement for utilities due. Any questions she has, she would be most welcome to reach out to her former leasing office or ******************************************.

  Customer Answer

  Date: 07/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find a portion of this resolution is satisfactory to me.

  I agree the landlord should return the full deposit to me and accept that. As far as utilities I made direct contact with ********** the utility company Weidner was using and was advised that there were no outstanding bills for my unit.  I havent received any clear written communication on any additional utility billing statement and believe the apartment community is not being honest about this and has purposely delayed and ignored my attempts to contact them before engaging the BBB.   
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MOLD AND MILDEW ISSUES THAT HAVE REMAINED UNFIXED FOR THE LAST 11 OR MORE MONTHS.I have reported numerous times about darkening walls and surfaces, moisture, flooding musty smell in my closet and bathroom. Several times the maintenance person has been out here for 5 -8 minutes at a time and stated that the weather was the cause. He cut out a big hole in the closet, left it gaping for weeks. He smeared paint over the darkening areas to disguise the nasty look. Weeks later I reported that the situation has not changed, a manager requested for photos which I sent. Maintenace comes in and gives all kinds of excuses regarding the weather. Nothing has been fixed. Now the carpet stays wet in my closet, my work clothes smell musty. Emails have been exchanged where a "manager" has indicated that they will fix the problem by stripping the carpet, drying the floors and recarpeting and replacing tiles. None of this has been done.

  Business Response

  Date: 07/06/2022

  To whom it may concern,

  The resident reported the concern of moisture in their closet- our team has determined a leak needs to be fixed before the carpet is replaced and the areas of concern are treated. We are very apologetic this has taken longer than our standard time of service. Several companies have been out to assess and unable to find the source of the leak. Treatment has been delayed due to short staffing of vendors and onsite staff. While we are regretful the leak has not been fixed entirely at this time however, once complete, all the necessary replacements will be completed. We realize the long timeline of repair is not ideal, and if our resident is wanting to transfer or make other arrangements, we are more than happy to work with them. Otherwise, we will continue to address the issue until repaired and ensure the closet and surrounding area is back to its original condition. 

  Customer Answer

  Date: 07/07/2022

   
  Complaint: 17488108
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. I have continued to communicate my concerns on an ongoing basis. 
  PS I am renting from Weidner and not the maintenance persons, continuing to pay my rent monthly for this entire duration of the problem. These (this)Manager (s) have never come to me even onceto view and or speak to me or empathize for months and months.. This response only because I am contacting you (the BBB). I find this entirely unacceptable. Yet they are quick to paste a letter on my door reminding me that my rent will be going up within 2 months!!
  Annoyingly greedy, no sympathy and un-apologetically wrong.
  Who can I turn to?
  
  Sincerely,
  
  *****************************
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/14/2022

  To Whom it may concern,

   

  We continue to work towards fixing the issue in the resident's home. Due to short staffing of multiple vendors, resolving the concern is taking longer than is ideal. We still intend to make repairs and replace all affected areas once the repair is complete. Because we understand the repair is affecting our residents enjoyment of their home, we have also offered to transfer them to another apartment, a sister community, or to move out of our community entirely with a waived lease break fee. We continue to be dedicated to fixing the issue, but hope these options allow our resident to make the decision that is right for them.  

  Customer Answer

  Date: 07/21/2022

   
  Complaint: 17488108
  
  I am rejecting this response because:

  THERE HAS NOT BEEN ANY OFFER TO MOVE ME TO THE MENTIONED. THERE WAS ONLY A BRIEF SUGGESTION STATING THAT THEY WILL SEND ME AN EMAIL WITH A LISTING TO CHOOSE FROM AND A DISCUSSIO ABOUT A "CAR RIDE" WITH THE MANAGER "AM". I AM STILL WAITING TO HEAR FROM THEM!! 

  PLEASE NOTE THERE HAS NOT BEEN ANY FORM OF REPAIR/CLEAN-UP OR EVEN SPRAYING/TREATING THE MOLD. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/01/2022

  To whom it may concern, 

  The resident has been in touch with our staff and was offered several apartments to transfer to, but the resident informed our staff she was not interested in transferring. The resident has also been offered a one month concession if she chooses to continue to live in her current apartment. Because of vendor shortages, we are unable to offer a concrete timeline of repair at this time, but have full intentions of updating the resident on repairs as we receive new information. 

  Customer Answer

  Date: 08/08/2022

   
  Complaint: 17488108
  
  I am rejecting this response because:HERE ARE MY CORRESPONDENCES

   

   

   

  
  Hi *****,
  
  Your floorplan is unfortunately onlyblocated on the bottom level of our buildings. We have 2 bedroom 1 bathroom homes on the other 2 levels. I can definitely send over the availability I have for top floor  2 bedroom homes but they start at $2,065 and I wouldn't be able to keep your current rate the same. Would you like to know what we have coming available this month for those floorplans?
  
  Sincerely,
  
  *************************, CAM | Community Director and Certified Mentor
  
  **********************************
  1650 *****************
  ******, ** 98055
  O ************** | F **************
  E ************************************* | weidner.com
  What Matters to You, Matters to **.
  
  
  ________________________________
  From: *********************** <*********************>
  Sent: Wednesday, August 3, 2022 11:26:34 AM
  To: Regency Director
  Subject: Re: ****************** Transfer
  
  Please be cautious
  This email was sent to you by parties external to Weidner
  ________________________________
  ******,
  Thank you for your quick action.
  I would kindly prefer 3rd / top level units this time.
  Please find me my long term home. It is not my desire to move away from this community.
  
  *****
  
  Sent from Yahoo Mail on Android<https://linklock.***********/analyse?
  On Tue, Aug 2, 2022 at 1:48 *********** Director
  <*************************************> wrote:
  Hi *****,
  
  I am able to transfer you to another 1 bedroom home at your current rate of $1,455 for a 12 month lease. Attached is a map of the 3 homes that I have coming available this month.
  1131 Eagle lane #1 is in your building and I completely understand why you would not want to remain in this building, however, we have not seen the issue you are having in this particular apartment. Ready for move in on 8/30/22
  1119 Eagle lane #4 is closer to the busy road and may be more noisy than what you are currently experiencing. Ready for move in on 8/25/22
  1817 Grant **** #3 is on Grant *** and looks out onto the street. (Grant *** is not so busy but you may hear car noises) Ready for move in on 8/31/22.
  
  Please let me know which one works best for you and we will begin the emergency transfer paperwork immediately.
  
  Thank you,
  
  
  *************************, CAM, Certified *** ****************** Director
  
  **********************************
  1650 *****************
  ******, ** 98055
  O ************** | F **************
  E *************************************<mailto:*************************************> | weidner.com
  Show original message
  
  
  
  
  ***** Kabiru <*********************>
  To:Regency Director
  
  Wed, Aug 3 at 1:45 PM
  
  
  Hi ******,
  Oh I had no clue that level 2 was only 2br, thanks for info. 
  
  
  I will not be looking at the 2br due to the price range at this time not being affordable. Maybe in the future. However what would be the best discount you can arrange for the smaller 2br? I do like to plan ahead just in case. Best price???
  
  
  Is there a unit possibly at the end of a block where no-one would have to walk by, like the way I have it now? I really would like that better than between units like where 1817G#3 :(. 
  
  
  Thank you or your help
  
  
  *****************
  
  
  
  
  
  Hide original message
  On Wednesday, August 3, 2022 at 12:05:32 PM PDT, Regency Director <*************************************> wrote:
  
  
  
  
  Hi *****,
  
  Your floorplan is unfortunately onlyblocated on the bottom level of our buildings. We have 2 bedroom 1 bathroom homes on the other 2 levels. I can definitely send over the availability I have for top floor  2 bedroom homes but they start at $2,065 and I wouldn't be able to keep your current rate the same. Would you like to know what we have coming available this month for those floorplans?
  
  Sincerely,
  
  *************************, CAM | Community Director and Certified Mentor
  
  **********************************
  1650 *****************
  ******, ** 98055
  O ************** | F **************
  E ************************************* | weidner.com
  What Matters to You, Matters to **.
  
  
  ________________________________
  From: *********************** <*********************>
  Sent: Wednesday, August 3, 2022 11:26:34 AM
  To: Regency Director
  Subject: Re: ****************** Transfer
  
  Please be cautious
  This email was sent to you by parties external to Weidner
  ________________________________
  ******,
  Thank you for your quick action.
  I would kindly prefer 3rd / top level units this time.
  Please find me my long term home. It is not my desire to move away from this community.
  
  *****
  
  Sent from Yahoo Mail on Android<https://linklock.***********/analyse?url=https%3A%2F%2Fgo.onelink.me%2F107872968%3Fpid%3DInProduct%26c%3DGlobal_Internal_YGrowth_AndroidEmailSig__AndroidUsers%26af_wl%3Dym%26af_sub1%3DInternal%26af_sub2%3DGlobal_YGrowth%26af_sub3%3DEmailSignature&data=eJxNjcFugzAQRL_GHBGxK6AHHyI1QblVijj0hAzegoO9jtZGhL-vlTRppT3szOy8HWTJRdHzqhZQqCrTcgWjESgfvMucpHlu27W5XarQZ0Fe1IYwq97Qwt6KTU3e3w9JEoyAw6YNpeA_Y5FTjNfAxJ7xY5rR5x7BGpxzB0nviqqu-HtZM3G8Gs3Exwk_yetliIyXQ9KN9b2y3QkjEKblqyG_xqnboyZv9MEpY89m7J5GG4BC6qrvbrWpv7mHCEu_u-MfnJfJ_378ol-RSNGTjyouBD-b3mhf>
  
  On Tue, Aug 2, 2022 at 1:48 *********** Director
  <*************************************> wrote:
  Hi *****,
  
  I am able to transfer you to another 1 bedroom home at your current rate of $1,455 for a 12 month lease. Attached is a map of the 3 homes that I have coming available this month.
  1131 Eagle lane #1 is in your building and I completely understand why you would not want to remain in this building, however, we have not seen the issue you are having in this particular apartment. Ready for move in on 8/30/22
  1119 Eagle lane #4 is closer to the busy road and may be more noisy than what you are currently experiencing. Ready for move in on 8/25/22
  1817 Grant **** #3 is on Grant *** and looks out onto the street. (Grant *** is not so busy but you may hear car noises) Ready for move in on 8/31/22.
  
  Please let me know which one works best for you and we will begin the emergency transfer paperwork immediately.
  
  Thank you,
  
  
  *************************, CAM, Certified *** ****************** Director
  
  **********************************
  1650 *****************
  ******, ** 98055
  O ************** | F **************
  E *************************************<mailto:*************************************> | weidner.com
  
  What Matters to You, Matters to **.T
  
  
  

  Hi ******,
  Oh I had no clue that level 2 was only 2br, thanks for info. 
  
  I will not be looking at the 2br due to the price range at this time not being affordable. Maybe in the future. However what would be the best discount you can arrange for the smaller 2br? I do like to plan ahead just in case. Best price???
  
  
  Is there a unit possibly at the end of a block where no-one would have to walk by, like the way I have it now? I really would like that better than between units like where 1817G#3 :(. 
  
  
  Thank you or your help
  
  
  *****************
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite a perfect payment record, excellent reputation with maintenance (was told we were 1 out of 50 residents who cared about property) and our neighbors, they decided not to renew our lease. We asked them to reconsider but would not nor would they give us a reason; didnt have to.When we moved in the new apt was not clean; construction debris was left in return air, underneath W/D, stove, bugs in light above island, sand on countertops. We alerted ******** but cleaned it ourselves. Weidner was completely taken advantage of by construction from using only 4 gallons of paint to paint entire apartment (we repainted with what was on the specs according to maintenance) to the poor quality of appliances to the extremely poorly installed vinyl plank flooring to gaps in baseboards as much as 3/8ths of an inch above flooring allowing for bugs to come into apt.We moved in with a 5 year plan, felt wed found the perfect place, knowing stories from maintenance and our background in construction, with their approval we did the repairs needed.Our neighbors were in disbelief of Weidners decision but we quickly came to the conclusion it was more about them than us. Management never leaves their office to tour property, left dead plants, trees in place for months, including the front entrance they had to walk by everyday. Their excuse was they had a 1 year warranty. They have taken this luxury apt complex down in just a little over a year. They seem to be catering to a much different clientele and many of those who moved in at the beginning are choosing to leave, some breaking their lease and paying it off just to go to a better environment. Memorial Day at Pool looked like ***************. This complaint was prompted after ****** said we left the apt dirty, etc and wants to charge us. We attempted to get in touch with customer service *************************************** invalid and by calling ************ - not working.We contact info of others.

  Business Response

  Date: 07/05/2022

  To whom it may concern:

  We are disappointed when any resident leaves our community unhappy. We have attached move out photos to this message for our customer to review. They were charged a standard apartment clean, a full paint and two, $75 modification fees. Multiple modifications were made in the home without permission from management; including a hand rail, shelves in the closet, removing appliances, changing the thermostat and changing common area landscaping. The paint used to touch up the apartment prior to move out was not the correct sheen. We offer touch up paint for purchase directly from our office and the residents obtained their own paint. The residents expressed dissatisfaction with the community several times during their tenancy and were offered to be let out of the lease on multiple occasions, as we do not want anyone to live in an apartment where they are not comfortable. Because we find all the charges to be warranted we will not be adjusting the residents move out statement. 

  We're unsure where the resident obtained the customer service contact information, but they are both incorrect. We can be reached directly at ****************************************** or ************.

• Initial Complaint

  Date:06/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided on a specific unit in a new building in the community, **************************, that would be available at the end of this month (June). We were sent the application by the leasing agent for this unit and applied immediately. A few days later we were informed our application was approved and we needed to put down a fee to take it off the market, which we did promptly.Fast forward 2 weeks later and we received a voicemail from the leasing agent (which I have saved) informing us that they accidentally leased our unit to someone else and we'd have to settle on another unit (the only similar unit available in the next 30 days) over $150 more a month. I took off the following day (Tuesday) and went up to the community to review the availability. I talked with the leasing agent and the assistant manager who let me know they'd see what they can do with the price since it was their mistake. I had to call and leave a message Thursday as I still hadn't received a response.I got a call Friday morning from the leasing agent asking me about sending the lease - I had to remind him he was working on price because of the mishap. He put me on hold and came back to the line to inform me the price had gone up an additional $75. This sounds like a "Bait and Switch" scenario, so I requested and I am still awaiting a call from management with what they intend to do to rectify their mistake. Should we not reach a resolution, I plan to contact my bank regarding a charge back for all the fees we paid. I can provide the approval email proof for the specific unit we applied for as well as the voicemail left by the leasing agent with the details on the mishap.

  Business Response

  Date: 06/20/2022

  To whom it may concern:

  We're disappointed this was the experience our customer had when applying for an ********************** with us and apologize for making the process more difficult. We're glad the customer came to our office at the ********************** to discuss their concerns and allowed us to make it right by offering the intial price discussed. The unit in question is part of new construction and there were some delays in releasing ready dates, which caused some confusion. If the residents needs anything else, they are most welcome to reach out to us directly. 

  Customer Answer

  Date: 06/20/2022

   
  Better Business Bureau:
  
  I appreciate the manager taking time to meet with us at the end of the day and resolve the issue promptly. We are very happy to move forward. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. 
  
  Sincerely,
  
  Leia