Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Summertree Place Apartment Homes

  2220 E 52nd St Odessa, TX 79762-4787

• 

  Le Mirage Apartment Homes

  5001 W Wadley Ave Midland, TX 79707-2520

• 

  Avalon Springs Apartment Homes

  4000 W Illinois Ave Midland, TX 79703-5510

• 

  Cypress Pointe Residences

  3601 Andrews Hwy Midland, TX 79703-4901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment complex has failed to give us our deposit back after 21 days they gave us a fake check after being asked multiple times to return our deposit. The fake check has now bounced and our account is negative over **** dollars. We are not even asking for the extra 300 they withheld just the **** and something that was promised in the Attached move out statement showing what we are owed

  Business Response

  Date: 10/26/2022

  To whom it may concern,

  We have confirmed there was a banking error with the original check that was sent and we are very sorry for the inconvenience. A new check has been overnight mailed to you and is scheduled to arrive today, October 26th. If there are any further issues, please do not hesitate to reach out to our *************************** at ******************************************.

  Thank you!

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the apartment in August. I gave myself 2 weeks to clean the apartment and turn in the keys. My deposit was $1785. They charged me with $1100 of cleaning fees. I only received $605 for the deposit that I gave. The complex manager never returned my calls. She refused to see me the day I stopped by to discuss the money.

  Business Response

  Date: 10/28/2022

  To whom it may concern:

   

  The resident did not schedule a move out walkthrough appointment. Our staff happened to have time to complete a walkthrough at the time the resident requested, but the resident got very upset with staff when the Community Director was unable to personally complete a walkthrough.

   

  The move out charges included on the resident's move out statement include an insufficient notice charge, carpet cleaning and pet treatment, painting, apartment cleaning, a small blind charge, mirror door charge and final utilities. As a customer service gesture, the community will be refunding the resident an additional $160.00. We have found all other charges to be valid. If the resident has any questions about the move-out statement she received we are very willing to discuss any concerns. Please note after adjustments have been made, actual cleaning charges total $290.

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our residence is in ********************** in **********, **, owned and operated by Weidner. We have been residents since 08.24.22, and have always been prompt with our payments. We moved to ********** from **************, due to a job change, and only had plans to reside at the apartment temporarily, until our ** home sold and our ** home closed. We have had several minor escalating issues during our time (prohibited aggressive dog breeds on the property, scaring our young children; f**** in every common area, while the existing dog park is unsafe/unhealthy, despite recent renovation; inability/lack of desire to repair AC equipment in our apartment, etc.), but these issues were capped off when, on 10.06.22, we received a packet at our door, stating that we were being evicted and given 14 days to leave the property, citing the fact that we had not paid our rent, even though the rent was due the same day...on 10.06.22; the rent was not late. After receiving the paperwork, rent was paid in full, as planned, later that day; however, I have received multiple calls from agencies regarding our inability to pay, and questions and concerns as to whether this may jeopardize our pending mortgage with our new home, even from the entities that have called. I personally have concerns that, since I had recently informed the property manager that we would be moving soon, the eviction papers may have been filed to affect our ability to move. Since this has occurred, I have reached out to the ********** Weidner office, only to have my voicemails not returned on three separate occasions. This is unprofessional at best, and could affect my credit, which I have worked hard to build for years to come, in addition to our pending purchase.

  Business Response

  Date: 10/18/2022

  To whom it may concern, 

  We're sad to hear this resident had concerns around the community. If they still continue to have issues, we would love the opportunity to address them. If there is anything we can do in the time the resident has left at the community that would improve their experience, we would welcome speaking to them. Rent at this community is due the 1st of the month, with a grace ****** until the 6th of the month, with late fees starting on the 7th. Legal notices are sent on the 6th in an effort as a last reminder that late fees will populate on the 7th. We acknowledge the verbiage can be perceived as harsh, but it is legal verbiage we are required to use. We apologize if sending this notice on the 6th upset our resident in any way. We personally confirmed that there was a payment made for this resident for the month of October. No eviction papers have been filed, nor should any agencies be calling on our behalf. If the resident needs anything we can assist with in regards to this, they would be most welcome to contact the leasing office or our customer service department at ****************************************** or ************.

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18227548
  
  I am rejecting this response because: there is really no response. Your property manager has failed to address issues and your state corporate office will not return multiple voicemails that have been left. Either of those would have been the fix, yet I receive a generic comment/response from you, advising me to pursue both options??? To address several issues in your response:

  1) A legal notice should NEVER be sent before rent is late...a legal notice is not a reminder. I have spoken with other property managers in ********** and Washington, and all have been shocked at this policy, and none conduct business this way. We have also spoken to legal concerning this policy, as well as the state office of attorney general.

  2) You claim that 'the verbiage can be perceived as harsh, but it is legal verbiage we are REQUIRED to use'...but yet no one else uses it? So you are REQUIRED to use something different than other landlords? Not according to legal or the AG.

  3) The fact that you state you know I made a payment on time, but still attempt to rationalize the 'legal notice' is an issue in and of itself.

  4) You attempt to ensure that no eviction papers have been filed, yet I do not know that...and cannot believe that, considering your next statement that 'agencies should not be calling on our behalf' is false, as I have received at least one call, missed at least one, and received a text message. The fact that I have received communication from external entities other than Weidner and Solara solidify the fact that this notice has traveled outside your office to external entities, and could easily jeopardize my credit, if it has not already. Any late payment such as this is a major **** that cannot easily be overcome.

  I honestly am not sure what your response is/will be to this, and not sure if there is one that will be suitable or appropriate. Because of this notice, you have jeopardized my future ability to apply for credit, and don't know how that can be erased. I think at a minimum, the lease should be voided and all deposits returned, as well as a detailed letter from your corporate office, stating the situation and the fact that there was no late payment, as this may be something that comes up for the rest of my life. Be advised that we will continue conversations with legal representation, as well as the state AG office, as neither entity has the same opinion on this notice as you.

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my few months at the apartments I was harassed by homeless, my car was broke into twice, there was reason to believe I was being stalked, and the security was being lied and false advertised. They are making people sign premature sign out documents forcing you to agree to anything they may charge you for even if its illegal, for instance in ****** you cant charge for carpet cleanings, they do and make you sign to agree to it. I have called the cops several times because of harassment from random people off the street walking in the building behind people squatting in hallways. Saying that I was going to be taken out and killed The neighborhood is described as fully gated with controlled access, it is not and the gates that should be closed are open 24/7 and to get around the security they have verbally and in writing on the website mentioned a security guard who is at the buildings every night I have only seen them 1 time During the night more cars were being broke into people would wonder around the parking lot and a few times gunshots were out off in the lot With all of this I found it reasonable to break the lease as I have ptsd and Im active surging in the armed forces and couldnt live there any longer but the money I make wouldnt be enough to break what they asked and what I make for rent, when I called the manager he said sorry its ***** for you and had someone else call me after blaming the issues on a rainy day causing bad attitudes. After going higher and calling it was a mess and I ended up paying **** just to break the lease that they lied about and refused to help with anything

  Business Response

  Date: 10/26/2022

  To whom it may concern:

   

  W're disappointed to hear this resident had a less than positive experience at our community. We are unsure of what premature move out documents the resident is referring to; we request residents fill out notice to vacate forms with their intended move out date. There is a refurbishment addendum on our lease that summarizes move out costs. As carpet is professionally cleaned prior to a resident moving in, we do ask it be returned in the same condition and do charge for carpet cleans, as is permissible in the state of Alaska. We do employ security at our community and can confirm they are onsite every night. Our buildings are controlled access and our community is gated, but these are not advertised as high-security features in any of our online infomation. Our website states we have courtesy patrol and our gate serves as access management. Our security guard is often not seen by design, as they come at different times of the day to not establish a pattern. We always encourage our residents to inform us of any concerns they have regarding security and/or interactions within our community, as we can only do something about it if we are informed. 

   

  As our community has not breached the resident's lease agreement, the resident was required to follow our lease break settlement fee requirements to move out prior to end of lease. We find out online advertising to be accurate after review and will not be making any changes. 

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am a resident of the ************** complex managed by Weidner. The complex has been the subject of robberies and vandalism to several owners of vehicles including mine. my cars have been vandalized twice this year. The gates to the complex is constantly broken and people get access to the underground garage where there a re no cameras to catch the thieves and criminals that are braking and damaging ******************. The management is aware of the wave of crime the residents are going through but they are not taking any safety measures to control the vandals and criminals. I like for the BBB to question Weidner in regards to how safe the complex and what they are doing to keep the tenants safe. No cameras and no immediate action has been taken since the management has been aware of the crimes committed at the property. Including stealing bikes from a bike cage, cars broken into, vandalism Etc. I don't think is fair that Weidner at scape prides themselves of advertised luxury living and a safe environment to live that they are not providing.

  Business Response

  Date: 10/11/2022

  To whom it may concern:
  
  We appreciate our resident taking the time to speak to the Area Director over his community regarding his concerns yesterday. Our gates require substantial repairs and we are in the middle of obtaining proposals and have full intentions of moving forward with repairs. Our Area Director will be following up to ensure our resident has our courtesy patrol information and we plan to hold a community meeting with a local officer to raise awarenss on the increase in crime in the general area. We remained comitted to being as vigilant as possible when it comes to this concern at our community. 

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into my apartment I have had numerous problems with the office manager. My washer and dryer wasnt working properly in which it took them several weeks to fix after calling the corporate office. My dishwasher has no running water in which I have reported also. Im receiving complaints about my dog urinating on the patio with no sufficient evidence only hearsay from neighbors and being charged additional fees. All of this has taken place after my survey review of the office manager which was not to her liking and has made her to find anything she can to harass me. I have only lived her for one month and *** never dealt with such disrespect and unprofessional behavior.

  Business Response

  Date: 09/28/2022

  To whom it may concern,
  We appreciate this resident reaching out to our customer service department to work through her concerns. As of now, all service requests have been addressed and if the resident needs anything else, we're ready to help. We appreciate the feedback want nothing more than our resident to have a great experience moving forward. 

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager has consistently failed to respond to serious maintenance requests in a timely manner. It regularly took more than a month before someone even came to look into the problem. Because this problem has been so persistent, recent repair requests have been accompanied with a 10-day notice of intent to self repair and seek damages for non-compliance, as provided for under ******* state law. The property manager failed to comply with the last notice but subsequently completed the repairs, and no further action was taken. The property manager is currently under notice again for failing to replace the dishwasher more than 4 months after we were first told it would be replaced. The temporary patch applied at that time has failed, and the property manager has not responded to our renewed request for a replacement, within the 10-day timeframe as noticed. There are also numerous code violations on the property, which I am attempting to address through the *************** code enforcement process. Im having trouble attaching the supporting documentation but will try again when I have access to my computer.

  Business Response

  Date: 09/22/2022

  Due to short staffing our maintenance requests were delayed longer than usual at the time of this resident's request. Although, a new dishwasher has now been ordered, received and installed. 

  To the best of our knowledge, this complaint is resolved. Thank you. 

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18039000
  
  I am rejecting this response because:

  1) The dishwasher has not been installed/replaced, nor have the code violations been addressed.

  2) "short staffing" is not an excuse for failing to comply with a legal notice, especially when this has occurred repeatedly over the last 1.5 years.

  3) No refund has been provided. We are entitled to a minimum of $3,300 (twice the monthly) for your failure to comply with a notice of non-compliance. This will be increased to $6,600 if the dishwasher is not installed within the next 48 hours. Over the last 1.5 years, we have now gone more than 6 months total with at least 1 major appliance not functioning due to the lack of ********************. This an egregious violation of the terms of the rental agreement and will be prosecuted to the fullest extent of the law. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/04/2022

  To whom it may concern,
  We would kindly ask this resident to refer to the communication sent by our ***************** and limit communication to that contact moving forward. 

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18039000
  
  I am rejecting this response because:

  No communication of any form has been received from the property manager or any attorney. 
  

  After the initial complaint was submitted, Weidner staff engaged in retaliatory actions prohibited under ******* state law by depriving us of water in our kitchen for four days. The problem was only corrected after I informed them of our intent to take additional legal action. 
  

  Weidner still has not corrected the code violations on the property, including the broken skylight, which continues to present an active threat to the health and safety of ourselves and the other residents of this property. 

  We still have not received the damages entitled to us for past and current instances of non-compliance. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/13/2022

  A letter from our attorney was emailed to the resident Monday, October 3rd at 5:00pm. The letter was also mailed via first class mail on the same day.

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18039000
  
  I am rejecting this response because:

  The letter was emailed to an address I have repeatedly informed Weidner staff is incorrect. 

  The hard copy was received after my last response was submitted. Weidner's attorney has declined to reach a settlement out of court and denied all wrong-doing on behalf of Weidner based on a number of inaccuracies and outright falsehoods, which I have no intent to respond to.

  I will follow up with an additional legal notice for the previously noticed skylight repair that has yet to be completed. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 31st 2022 I submitted my lease termination fee and expressed to the leasing office that I intended to find a tenant to take over my lease. Three days later I learned that I was competing with them to get the apartment rented, so I told them I wanted to cancel my lease break and that I would like my fee back in the form of a check. They had also over charged me on rent, and I asked them to give that back in the form of a check as well. The manager, *******, told me that they can't write checks and that it would have to be credited back to my account. When I pressed her about it, she said that corporate would have to write the check, so I told her to contact corporate and have them write me a check. She said she did, but I never heard back from her about it.On August 12th my lease break fee was still not returned to me, so I asked them what I needed to do to take care of the apartment for when my lease ended on August 31st. They said that my lease wasn't going to end because I'd cancelled my lease break. I told them they can't keep my money without my permission and also not honor the lease break date. I told them to either give my money back or honor our original agreement. (see text screenshots)On August 17th ******* finally reached out to me acting like she was confused and had no idea how to handle getting me my money back. She had me write an email that she said she would send to corporate so I could get a check back from them. (see email screenshot) August 23rd I emailed her asking when I could expect my money back. No response.On August 24th I texted to see if I could get a response that way. They told me the check was in the approval process at corporate and they would send me tracking as soon as it was approved.(read texts for more info)Today, September 12th, they got back to me with an updated saying that the new tenant has my money and they need to ask her permission to get my money back. This is ridiculous!

  Business Response

  Date: 09/23/2022

  This issue has been resolved. A check has been cut and mailed out to the resident as of 9.22.22. 

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine stole my identity to rent an apartment in my name. I was supposed to be listed as an emergency contact and not a tenant in any way, shape or form. The actual tenant named ******* ******************* faked emails pretending to be me and told them I was: her roommate, mom and also her POA to this complex. When I called to inquire about keys as her emergency contact on 09/97/2022. They told me I was the tenant and that apparently she did all of it in my name. They clearly didnt do due diligence or vet her as we have discovered she is a felon and committed identity theft before. All the documents and emails were forged by her pretending to be me. I expressed my concern about being liable for this due to fraud and they assured me I would not be and now have ghosted me on next steps. I did file the police report and proved them the number per their request as instructed to relieve me of liability and to proceed immediate eviction. This needs to be taken seriously as this is FRAUD. And needs to be addressed timely. They have not reached out to provide me any follow up or their attorney information or if they need any affidavits or letters of validation.

  Business Response

  Date: 09/19/2022

  Hello, 

  We are currently working with this individual on the stolen identity. We have requested for our credit vendor, TransUnion, to remove the file, and we are currently working on communication back to ****** to let her know that the apartment has been vacated and she is not going to be held responsible financially or for the lease agreement. This will be resolved shortly. 

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2022 my boyfriend was walking our puppy Daisy at 6:50am. A neighbor was walking his German ******* and lost control of his dog. His dog ran up on my boyfriend and our puppy and bit our puppy 5 times. We both had to miss work that day because our puppy had to be taken to emergency. She had to get 10 staples on her laceration. It costed us $650. My boyfriend went to the ****** of Las Brisas apartments (where we live and where the attacked occurred) and they said that their director was not working that day. She would call us on Tuesday. My boyfriend called the Las Brisas apartments ****** on ****** after we both got out of work and they had told him that the director left work already. We were frustrated that the director went to work and did not call us to address the issue. On Wednesday, our puppy woke up worse and I had to miss work to take her to emergency. I went to the Las Brisas ****** that morning and they told me that they already told my boyfriend that they were going to call him back and that they were waiting for a response from their legal team. While I was at the emergency vet with our puppy, the ****** had called my boyfriend finally. They told us they would talk to our neighbor and ask him to pay and if he refused to pay that the apartments insurance would cover the cost of the emergency vet visit. We filed a police report. We called animal control but they said our case is pending because they are understaffed at the moment. I called ************************** because they manage Las Brisas Apartments. I had to leave a voicemail and I never received a call back.Today, August 1, 2022 my boyfriend went to the Las Brisas apartments and the apartments want our insurance to reimburse us. We dont know the name of our neighbor so we can file a claim. Someone had told us that the German ******* had attacked another dog before at Las Brisas. My boyfriend told the director that we know it isnt the first time the dog attacked and they acted dumb.

  Business Response

  Date: 08/03/2022

  To whom it may concern, 

  Weidner Apartment Homes no longer owns Las Brisas, who is now owned by **************************. We would advise this resident to contact this company, we located the following contact information for Western Wealth:

   

  **************
  
  ************************************************************************

   

  We wish her the best of luck in getting what she needs and a speedy recovery for her puppy!

  Customer Answer

  Date: 08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is okay. I wish you all would have reached out to ************************** because they are the new management of Las Brisas Apartments.
  
  Sincerely,
  
  *********************