Complaints

This profile includes complaints for Bud Clary Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bud Clary Chevrolet

  1030 Commerce Ave Longview, WA 98632-2514

• 

  Bud Clary Chevrolet

  2230 Longfibre Ave Yakima, WA 98903-1553

• 

  Bud Clary Chevrolet

  2925 Auburn Way N Auburn, WA 98002-2468

• 

  Bud Clary Chevrolet

  2807 Auburn Way N Auburn, WA 98002-2444

• 

  Bud Clary Chevrolet

  1140 S Pioneer Way Moses Lake, WA 98837-2300

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned **** A6 and had it shipped to ********. For my first issue, the dealer mailed documents a week after me hounding them for it, and then refused to send my a drive-away temp license. Secondly, the car has an active oil leak from the drain bolt, which has caused multiple quarts of oil to leak out while it was sitting. The underside liner is completely soaked in oil. The car had an oil change supposedly done and shipped in this state, whether the bolt was left loosened or the washer was not replaced. They do not reach back to me when I try to contact the managers, and no voicemails or texts are answered apart from the salesman.

  Business Response

  Date: 05/22/2025

  In reference to
  Mr. ****** *********.  76313836D32BE
  
  
  When our salesman came to me with the complaint of the oil leak. I asked for pictures of the leak. Confirming that the drain plug was either leaking or stripped. When received the pictures from the client I took the matter to the General Manager. We discussed the issue, and determined it was most likely our fault. We agreed to have the client take the vehicle to a shop and get the estimate for the repair. Within a day or two I was shown a photo of the clients repair quote by my salesman, the quote was line printed on stock white paper with no company logo or any indication it was produced by a shop or business, I asked the sales person to have the client please provide a quote on company letterhead from the shop that he plans to perform the work. 
  
  
  On 5/6 the client submitted a complaint to the Better Business Bureau. I was out of the office on 5/6 and 5/7. On 5/8 I received a voicemail from the client asking for written approval that we would take care of the repair. 
  
  
  I sent my salesperson a text message to forward to the client because I was unable to make a call personally.  The message is as follows. 
  
  
   Sir, we greatly apologize for the inconvenience with your ***** We are more than willing to cover the cost of repairing the oil leak . All we ask is proof of the repair estimate from a shop on their company's letterhead. It does not have to be an **** dealer. Just a reputable shop that is licensed, bonded and accredited enough to perform the work. I would also ask that since the vehicle IS leaking oil currently... Would you please make sure to add oil to ensure here is no further damage. 
  
  
  I hope this suffices your request for authorization in writing.  ***** *******
  
  
  That was sent to the client.  On Monday 5/12 the salesperson called and said the client was reporting other issues with the vehicle like a water pump leaking. I told the salesman that car passed our shop with no note of any issues. We agreed to repair the drain pan leak that we caused. 

  5/22/25 we sent a check to repair vehicle. 

   

   

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Investigation of unethical business practice by Bud Clary ****** of Moses ******* March 14th I placed a deposit for the purchase of a ****** Rav 4 ************** with Bud Clary, working with sales rep ***** *******. The car was expected to arrive between April 2 - May 4.On April 12 I received a call from ***** informing me that additional options were added to the car in the build process and that the price would increase. I requested a copy of the revised specs for the car to understand what had changed driving the price increase. Upon receipt of the new specs I noticed that the *** # had changed. When questioned about it, ***** that the "*** number changed from the build process to transport". In this case, the original *** number indicated a car assembled in the **, the second *** number is indicative of a car assembled in *****. Upon further research, I've identified that the original car we agreed to is currently listed on the Bud Clary website (marked as pre-sold) and arrived at the dealership on 3/30. The car with the "new" *** number also exists and shows as currently in transit to Bud Clary of **********. Despite multiple attempts to reach a resolution with ***** *******, he continues to lie about the situation and refuse to negotiate a resolution. I've attempted to reach the General Manager of the dealership, ***** *******, to discuss the situation but he has not responded to my voice mail. I'm seeking assistance in working with the dealership to drive resolution, selling me the car we originally agreed to or the substitution at the originally agreed price.Not uploaded here but if needed, I have documentation of all the information provided here, texts and emails with the original *** and price, date of agreement and deposit, the false narrative about the *** number changing, etc. and can provide if you feel it is necessary or useful in your investigation.

  Business Response

  Date: 04/16/2025

  I have spoken with *** today and am glad to have resolved the issues.  Going forward *** will be working with a different sales person to avoid any other issues.  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2022 dodge ram truck towed to dealership for transmission repair in july 2024. Vehicle under warranty. Today is 2/9/25. Still not repaired. Phone calls not returned, text messages only. Told "2 more weeks". What is unbelievable is that 2 days after vehicle towed in is that we were stupid enough to buy a brand new 2024 dodge ram from them. I also purchased the extended service package for the new Ram but to scared to use it there.

  Business Response

  Date: 02/25/2025

  We have worked closely with ********** to secure warranty coverage for the transmission replacement. After completing the diagnosis, teardown, and required documentationincluding photos and reports submitted to the manufacturerthe repair was officially approved for warranty coverage on 02/24/25. Over the past two weeks, the service drive manager has maintained regular communication with the guest.
  We have ordered all necessary parts for the repair and are actively working to source them as quickly as possible, given that the transmission is currently on backorder. Once we receive an estimated arrival date, the drive manager will update the guest and schedule the expected completion date accordingly.

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22918298
  
  I am rejecting this response because: I was called today, 2/25/2025 and told that the transmission would be repaired under the warranty. I specially asked how long it would take to repair. Was told that some parts were on back order (not told that the transmission was on back order) and that I would be informed of the time-frame. I get that time is needed to determine the time-frame, but should have been told that they don't even have a transmission to start the repair. The response said that they had been working diligently to deal with ********** for the past few weeks, what about the last 7 months. I do appreciate that they finally got approval, but I had to make loan and insurance payments for the past 7 months. The ball was dropped 7 months ago and only got picked up because I threatened to hire an attorney.
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 03/05/2025

  Hello, we are working with ********** to get an update on the backorder parts.  Unfortunately, they often times do not have exact timing as to when the backorder will be fulfilled.  We will continue to work on the updates and repairs as we receive information.  We want nothing more than to fix the vehicle and have Stellantis cover the repair costs.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2019 jeep Cherokee from ********* dealership and finance manager ***** sold us a useless service contract instead of the *** I repeatedly asked for and then said it was my fault for not checking a box? I did NOT fill out this paperwork he did and it was late at night. I repeatedly told him I wanted Gap. Why he sold me a service contract is beyond me. I want the refund I paid on this useless service contract and for them to cover the *** I asked for in the first place. I never ever would have bought a vehicle without gap but opt in for a service contract on a 2019 vehicle without gap less than 61k. This is such a huge careless mistake on his part. I understand he was very busy and this was late at night. But still, I did NOT get what I asked for.

  Business Response

  Date: 12/16/2024

  I have attached the document that clearly shows our finance team offered GAP protection to the customer in 2 out of the 3 packages. ******* and ****** clearly signed for a package that does not include ***. *** was clearly and ethically offered to the customer and was not accepted. We will gladly cancel her Mechanical coverage if she wishes, she would just need to come into the dealership to do so and the balance will be forwarded to her financial institution. We will not be held responsible for anything further regarding this matter.

  Thank you

  ******* ****

  General Sales Manager 

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband has permanent disabled veteran license plates that our salesperson had to remove off the vehicle and our finance guy even had a long conversation about because he is also a Veteran. The proper procedures were not followed for a plate transfer that is normally only $25.00, confirmed with Castle Rock Auto Licensing, and instead we were charged full price new auto licensing. When I was called and told my plates were in I asked why they ordered new plates and was told no one at their dealership was aware my husband is a Veteran and that no one remembers being told that an so we still are paying full price for the plates without a refund. My paperwork shows $300.00 for licensing when it should've only been $25.00. They should owe us $275.00, but the office *** who handles the licensing documents said there's no way we can get that back.

  Business Response

  Date: 10/29/2024

  **** *****-

   

  Sorry for the mix up. **** ***** our General Sales Manager will contact you to get your veteran plates done properly and we will refund you the $275 you are owed. We set up estimates on our license fees and refund back when they are over collected. 

  Thanks,

   

  ****** *********

  General Manager 

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/29/24 my car was taken here for repairs after a car accident that occurred on 07/26/24. I was contacted shortly after via voicemail that my car would require a new front end suspension and a new front right tire replacement. On 08/09/24 I was contacted yet again to be told they had obtained the suspension parts as well as the front right tire however the shop had accidentally ordered the wrong tire and they would have it replaced and my car put back together with a bill in the next week and a half. After not hearing from Bud Clary Collision for 27 days on 09/05/24 I received another voicemail regarding my Crosstrek to which I was notified the service department sent my car back to the body shop to be finished and the body shop attendant **** had discovered radiator and radiator support damage. Following the support damage being assessed they had also discovered frame damage. **** explained he would need to put the car back together and send it back over to the service department. Once it was in the service department they would pull all of the work already done out and remove the engine and transmission as well in order for **** to gain access to the frame rail to cut and replace the bent frame. On 09/17/24 me and my mother visited Bud Clary and Collision to get a general idea on how often my car was being worked on and a possible timeline to completion. We were both told my car was currently placed on a lift with just the engine removed on a rack and that the next step was to remove the transmission as well in order to start work on the frame. **** assured both of us that my car had approximately 87 hours of work left until completion and that my Crosstrek was receiving approximately 4 hours worth of work done to it each day. Shortly after this discussion we visited the dealership a block down from the collision center. My mom noticed my vehicle sitting in their parking lot exposed to outside elements. It has remained untouched since then.

  Business Response

  Date: 10/21/2024

  Monet-

  Please see our response attached.

  Thanks,

  ****** *********

  General Manager 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a truck from this dealership. They promised three years of free oil changes and a free alignment with the purchase.They are refusing to do the alignment and provide the oil changes now.

  Business Response

  Date: 10/08/2024

  Hello:

  Please see attached Repair Order from May 1, 2024.

   

  Our service department performed an alignment, oil change, and courtesy inspection.

   

  Please let us know if there is anything else we can do for our customer.  We strive to make our customers happy and fulfil our commitments to our customers.

   

  It appears as though we completed and fulfilled our customer's needs for oil change and alignment.  According to the attached repair order, our service department also performed a tire rotation.

   

  Please let us know if there is anything else we can do or help answer.

   

  Thank you,

   

  *** ***

  General Manager

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22349256
  
  I am rejecting this response because:

  as stated in the previous message, they attempted to fix the alignment and made it worse. They told me they would set me up for another repair and failed to respond to my calls or text for months.

  furthermore, they promised a detail and full tank of gas which they never delivered on. At the time of the sale the sales manager promised three years worth of oil changes, now they are saying 3 oils changes total.

  As you can see from the text messages they promised to fix my alignment and still have not made good on that.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/31/2024

  Thank you for communicating with us to try and resolve the issue.

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22349256
  
  I am rejecting this response because:

  the issue is still not resolved and I have been without my vehicle since 10/9/2024. The business is still in possession of my vehicle and I do not have a communication as to when I will get my truck back.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/14/2024

  Thank you for your feedback, we will continue to work with you.

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22349256
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/25/2024

  Thank you for your feedback.

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible! They are scamming us and made us pay to take our truck home even though it was warranty work. We were told they would refund that money the next morning after they talked to the warranty and now its been 5 weeks. Our parts were supposed to be in 2 weeks ago and still no update! Or refund. They lied to us about the amount the warranty company is paying and wanting us to pay the rest when the warranty company told us otherwise. We have tried to call a service manager every day for 3 weeks and no return call. I am furious to say the least. I WENT IN AND HAD A FACE CONVERSATION WITH THE MANAGER AND HE TOLD ME HE WOULD TAKE CARE OF IT AND CALL ME MONDAY. ITS NOW BEEN 2 MORE WEEKS AND STILL NO PHONE CALL. WE CALLED AGAIN AND TALKED TO THE ANOTHER MANAGER AND HE SAID HE WOULD REFUND IT MONDAY AND NOW ITS WEDNESDAY AND NOT CALL BACK OR MONEY. AND WE WERE LIED TO ABOUT THE PARTS BEING IN. NOW THEY ARE SAYING NO PARTS ARE IN WHEN BEFORE SOME WERE IN. I WOULD REACH OUT DIRECTLY BUT IM NOT SURE WHAT DIRECTLY YOU ARE REFERRING TO.

  Business Response

  Date: 09/05/2024

  Talked to ******************, refund has been done for a week and a half and vehicle is waiting for parts to arrive to repair the vehicle. Customer is good with resolution. 

   

  *****************

  General Manager

  Bud Clary of Moses *****************************

  ***********************************************

  *************

  

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/26/2024 Bought a used vehicle advertised with 70k miles with a clean Carfax report, also provided by the dealership. The engine failed on us while traveling within the week of purchase. We had it towed to the nearest ****** dealership who reported to us that the engine was not the original, had more miles on it than advertised, and was from a salvaged 2019 vehicle. When we contacted the Bud Clary dealership, they said the engine had a warranty (that we knew nothing about because they purposely didn't disclose that the engine had been replaced there AT their dealership and it was not on the Carfax-and still isn't.) We wanted to return the car and a refund from the dealership. They refused to refund us or take it back and the ** will not answer or return our multiple calls and has refused to resolve the situation with us.

  Business Response

  Date: 07/12/2024

  Engine replaced on vehicle and completed Used vehicle inspection process. Vehicle sold and engine seized and is currently at a ****** dealership in *********** *********** The Bakersfield dealership contacted us, and we sent the *** assembly information for parts warranty. They contacted *** and *** referred them to us to facilitate the process of obtaining a part warranty assembly to send to them. Currently waiting for Bakersfield dealership to provide us with necessary information to relay to *** to get engine shipped. We are working with the Bakersfield dealership to get this replaced for customer as fast as the dealership gets us information. 

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21928917
  
  I am rejecting this response because we do not want the vehicle as it is not what we were told we were purchasing. The engine and the warranty we never knew about is from a salvaged vehicle or is aftermarket. This is not what we were led to believe we bought. It is not the original engine belonging to the vehicle advertised and sold to us by the dealership. We don't want anything to do with an engine with unknown damage or mileage. The last time left us stranded away from home and costed us a rental car and towing. Had we known the true history of the vehicle, we could have made an informed decision to purchase the extended warranty offered which would have covered those costs.

  The warranty is apparently for 12 months. If the replacement engine fails after that point, we'll have to purchase a replacement engine out of pocket. No thanks. Furthermore, the Bakersfield ************************************ notified us on 7/11/24 they have made efforts to get in touch with the Bud Clary dealership without success. We have yet to have the opportunity to speak to the ** at Bud Clary regarding any of these concerns regardless of the multiple attempts. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/24/2024

  Thank you for taking the time to talk to me ******. Per our conversation, we can offer a 3yr, 36,000 mile comprehensive service contract. As I mentioned Washington state is a buyer be ware state where we don't have to disclose engine replacement. We still will honor repairing the vehicle at no cost to you along with adding the service contract. Please let us know if this works for you.  

  Customer Answer

  Date: 08/02/2024

  We didn't purchase the truck from Bud Clary ****** because of an "irresistible" extended warranty offer. We purchased the truck because of the mileage advertised and the clean title advertised in which neither of these things are true to the vehicle. Therefore, our only satisfaction will be for your dealership to do the right thing by your customers and take the vehicle back. We think we have been more that patient and fair in this request. We still have not heard back from you regarding our request per the phone conversation when you responded to it with "I'll see what I can do." We are still "seeing what you can do" to this day, since the breakdown of the vehicle that occurred in the very beginning of June. 

  Business Response

  Date: 08/12/2024

  Thank you for working with us to find resolve, Im glad we were able to get everything rectified and appreciate working together.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 21928917
  
  I am rejecting this response because: literally nothing has happened as promised from our last conversation. We were going to be over-nighted the paperwork from the dealership to buy back the vehicle and it's been over a week without recieving anything. We attempted to call ****, who wasn't available, transferred to *****, who also wasn't available, to follow up. This has not been resolved yet. Once we receive the paperwork and the vehicle has been bought back, we will happily consider it resolved. Looking forward to when that can happen. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/30/2024

  Hello, we have been in contact with ******* and believe we have resolved the issue.  Thank you for the help.

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and thank *** Clary for resolving the issue with us. Our matter was corrected with integrity and we appreciate the individuals who aided in its resolution.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 1 st of 2023 I took my 2019 Chevrolet Tahoe into Bud Clary for an oil change and tire rotation. When I left Bud Clary at certain times turning it sounded like something was rubbing. I called Bud Clary and explained what I could hear. They made me an appointment for Jan 31, 2024 at 915am. I drove down and waited for an hour and a half. *****************************, service advisor told me they discovered they bent the shield behind the tire when they rotated the tires! They bent it back and said that should take care of the problem. I called on March 13th, 2024. ************ and talked to a lady that the shield was still rubbing and she said ***************************** would call me back at 1 pm that day. They have not called back or cared to take care of this problem. There was nothing wrong with this shield prior to the tire rotation. I expect for them to replace what they bent so it will quit rubbing!

  Business Response

  Date: 04/30/2024

  Here is the timeline for communication with the customer:

  4/29/2024 - Service Manager spoke with the customer and discussed the brake shield rubbing concern.

  4/29/2024 - The brake shield was ordered with a 23-day shipping timeframe from *****

  5/6/2024 - Tentative appointment set pending customer's schedule. Issue will be resolved at visit.