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Business Profile

New Car Dealers

Bud Clary Chevrolet

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bud Clary Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bud Clary Chevrolet has 8 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2021 ram **** with about 25k miles on it, about 4 1/2 moth ago I took the truck for recalls to bud clary dealership in **** ************ ****** **, and at the same time I had little issues with transmission it was shifting ****, so I told them to look in to it too, so moth in the half later finally I got my truck back, three days later transmission broke al the way, so I took it back to bud clary dealership so they can fix it, but now the truck is there for three moths and they cant fix my transmission, i was patient with them through all this moths, last Friday I got a call from service advisor, he told me that they cant fix my transmission and there have solution, they find a used transmission with 30k miles, and that they going to install it, that when I told him that they cant do that and I am not willing to take used unit on a new truck, thats when the service manager told me if I want new transmission I HAVE TO PAY OUT OF MY POCKET, that when I got really annoyed with there service and how they deal with customer, to let you guy know I have manufactory warranty on the truck and I have extended life time bumper to bumper drive train power train warranty. If you can need any more info please contact me, and please help me out with this issue. Thanks.

      Business Response

      Date: 08/28/2023

      To whom it may concern,  below is our response from our Service Manager,  ************************;

       

      August 28, 2023

      To whom it may concern,

      The repair order was opened for this customer on 5/30/2023, ********. The concern was Customer States Transmission began issues again and fluid is leaking after repairs. Check and Advise.

      When the technician got to the diagnosis on approximately 7/12/2023 it was determined that a cooler line clip failed, losing all of the transmission fluid and damaged the internal components of the transmission. All of the suspected parts were ordered, as well as  installed when they arrived. The transmission was re-installed again, only to find that there was another issue that was not corrected on this repair. When the technician came to our service advisor and explained to them what the issue was, they relayed this to me however, changed what was told to me. I was told that the case was damaged and that it would have to be replaced. At this time, I had our parts department procure a pre-owned transmission that was like mileage to the original, with intentions of it being a quicker repair time for the customer. I did not get the customers input admittedly, and he was very upset.
      I spoke with the technician 8/28/2023 and was told that I had went the wrong direction and that they needed a part and not the case due to a miscommunication. We need to disassemble the transmission and replace the failed part to correct the issue. This process will start on 8/30/2023 when the Transmission tech returns from an electronics training class.

      We look forward to getting this solved and our client back on the road. 

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle on 10/21/2022 get worked on I had a extend warranty the check engine light was on so I brought it to bud clary ********************************** and they scanned the the vehicle and there was some codes that popped up and the check engine light was off and they told me that they weren't going to fix it because the light was off and I had a service stabilitrak message come up and the still would not work on my vehicle until that light came back on and it did and so I brought it back in and the still said they won't work on it tell the light came back on again so the scanned it again same codes came up. I was trying to get the vehicle fix before my wife went to ********** for work and before my extended warranty was up and so the gentleman named edger said they will put a track thing on it so it will message them if it happen again and so my wife drove it to ********** for work it messed up again and she took it to a dealership there to and they scanned it same codes and the fixed 2 of the codes that came out of my pocket and she drove back and it messed up still so she took it back to bud clary and asked them if the got the message of it being screwed up again and they told her that we don't know what your talking about and now the vehicle is in limp mode and a message saying need to service stabilitrak and now my warranty is up because bud clary won't fix the issue the first time they just gave me a run around saying have to wait and we told them are warranty is going to be up and the told me in person they will open a claim so it will be still open for warranty and we go there and they didn't even open a claim so now it's up

      Business Response

      Date: 12/06/2022

      Mr. ***** came in to talk to our service manager *********************. **** explained to him that after all the test we ran the vehicle was driving as designed and that we couldn't diagnose something without duplicating or if there are no active codes that tell us something was wrong. Mr. ***** will bring vehicle back if lights come back on so we can repair it. As of now he has not made us aware of the problem coming back. 

    Bud Clary Chevrolet is NOT a BBB Accredited Business.

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