Complaints

This profile includes complaints for Radia Inc PS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Radia Inc PS

  19020 33rd Ave W Ste 210 Lynnwood, WA 98036-4748

• 

  Radia Inc PS

  PO Box 34473 Seattle, WA 98124-1473

• 

  Radia Inc PS

  21700 Highway 99 Edmonds, WA 98026-8034

• 

  Radia Inc PS

  834 Sheridan St Port Townsend, WA 98368-2443

• 

  Radia Inc PS

  400 E 5th Ave Spokane, WA 99202-1334

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged and paid for a service through my insurance but I got a letter in the mail saying I still owe money. What's concerning is a there's a similar complaint that I see with similar numbers being reported. My insurance billed me $294.06 for this service but radia is billing me $57.20 and threatening me with collections

  Business Response

  Date: 06/16/2025

  This patient received imaging services at ***************** in December 2024. There are hospital charges and physician charges associated with these services. The receipt this patient attached for Overlake is for their portion of the services only. The amount the insurance and the patient paid for this portion of the services is not associated with those allowed by the insurance company for the physician. Attached is the insurance explanation of benefits for the services provided by a Radia physician. This patient's insurance allowed $57.20 for the professional interpretation of the images taken at *****************. Because the deductible had not been met, all of that allowed amount is the patient's responsibility. This patient is receiving bills because $57.20 is owed to the provider at Radia that interpreted the images. The pre-collection letter was sent because two previous bills were mailed to the patient and the amount owed has not been paid. I will place a 30 day hold on this account. If it remains unpaid, the collection process will resume. 

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All my bills to Radia were paid after I settled a car collision dated 12/05/2023. I kept getting bills from Radia, then collection agency for $200. I called Radia on 12/12/2024 and spoke with Supervisor ***** ****** at ************ providing her with the payment information that was provided to me by ************** who settled the account with them. Ms. ****** provided me with Case #******* and stated she will look into it and would take her a couple of weeks. I did not hear back from her so I called back on 01/31/2025 and left her a voicemail. I have yet to receive a call back from her and I keep getting calls from the collection ********* account needs to be removed from the ***************** as soon as possible and my count needs to be closed as Settled with Radia.

  Business Response

  Date: 05/29/2025

  It is our goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc PS.
  
  Our review of the patients account has resulted in these findings:
  
  -The missing payment of $498.68 was located and posted on the patient account.
  -There is $0.00 balance due on the account.  A $0.00 balance statement has been sent to the patient.
  
  We regret the inconvenience this has caused ****** ********.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 05/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is known I have a history of kidney disease. Doctor sent me for an *** with gadolinium contrast at Swedish Radia imaging in Edmonds due to months of headaches. The contrast was injected into my muscle causing extreme pain, and a wash cloth was thrown over my face while I cried and they told me to be still. Once the *** was over they realized the contrast was not seen on the scan. I requested to stop and leave and come back, knowing that gadolinium contrast is harmful for the kidneys. They reassured me it was fine and I should finish the scan. So they injected it into my other arm and did the scan again. I have had months of pain, fibrosed skin and muscles with no resolution or apology. The radiologist has called me several times to check on me and apologize for the mistake. But somehow-the medical record from this day states I only received the contrast one and everything went as planned with no complications. I have since had heavy metal tests that show extremely high levels of gadolinium.

  Business Response

  Date: 05/27/2025

  Radia was notified of this patient's complaint from the hospital on 5/22/25 and we are currently working to resolve directly with the patient. 

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recieved a text from Radia stating that I had a bill to resolve but the mri scan I had was fully covered by my ****** insurance yet Radia is texting me regarding a bill I want to know why!

  Business Response

  Date: 03/28/2025

  The text this patient received was simply a welcome text thanking her for letting us care for her. It states that our billing department may contract her in the future with messages pertaining to her account. There is nothing about there being a bill to resolve. This patient's insurance paid for her services and her balance is currently zero.  

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/2024 I had a CT angio of the chest at ***************, **********. I have given the insurance information to the hospital and Radia is supposed to get that information from the hospital. I got the a bill for Radia. I called them and they did not have my insurance information. I gave them the insurance information. I asked the agent to send me a confirmation about obtaining the insurance information but he refused. Now I am getting a final bill threatening they will send me to collection. I checked with my insurance, and Radia has never sent in a claim. All I want Radia is to send my claim to insurance and once insurance processes it, I will pay the difference. I have contacted them and corrected my insurance on their site, but they have not submitted the claim to insurance. Amount $ ****** I called radia *********** www.mydocbill.com 5863256-QRADA-RR Ref # ******** ************ information. *********************** Subscriber ID: ********* Group ID: GRHS Phone numbers: Medical Claims: ********** Talk to ***************** Claims: ************ Talk to ****** Submit claims to Healthsmart ************************************ Payer ID *****

  Business Response

  Date: 09/03/2024

  The insurance provided in this complaint was billed on 5/30/2024 and again on 6/1/2024 using the ** number and group number identical to what was provided to the BBB. Both claims were rejected by the insurance carrier as "Expenses Incurred After Coverage Terminated." I will ask a customer service representative to reach out to this patient to assist in resolving the issue. 

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radia's billing department is not billing my insurance company correctly. Thye do not provide the physician's name and the insurance won't pay the claim. RADIA is at fault here by not sharing the correct information. This is the 3rd time this has happened, and RADIA won't learn how to bill. When you call the billing department, they simply lie to me the customer. They don't care about making corrections since these employees are in ****. STOP LYING TO THE CUSTOMER AND CORRECT YOUR BILLING.

  Business Response

  Date: 07/26/2024

  I spoke with the patient today. I provided an explanation of the situation and gave him a direct contact number for any future concerns. I believe this issue is resolved for now and will by monitored by me personally.

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services in July 2023 from Radia Inc PS out of ********** and received a bill for $214.90. I noticed that it was not billed to insurance so I called to update my information, and for the claim to be submitted. I didn't want the bill to go into collections while insurance was processing...so I made monthly payments. Once the *** arrived from insurance, I saw that they didn't cover all charges. I know that my plan covers 100% of my annual mammogram (just like every year). When I spoke to insurance, they said the charges were billed separately instead of it being billed under one code. I spoke to Radia again and they said they would reprocess the claim with the proper coding. On 2/9/24 I called Radia again to check the progress and was told I have a zero balance. I explained everything again and was told that the claim was still being processed. These are the calls I have documented in trying to get Radia to reimburse me: Sept/Oct 6/Nov/Dec (no exact dates) at least once per month, 1/26/24 spoke to *****, 2/9/24 spoke to ****, 2/24 spoke to *****, 3/6/24 called *************** @ ************ no answer, called Radia billing and spoke to ****, 3/18/24 wrote a letter via snail mail, no response, 4/10/24 called and spoke to ***, 4/26/24 called and spoke to MJ and then transferred to supervisor ******* (who said the $143.28 will be returned to ** and that we are not responsible for the $118), 7/18/24 spoke to *******. Therefore, orig bill $214.90, minus $96.90 from insurance, minus $118 non-eligible charges, minus $143.28 paid by us ($35.82 x 4) means they have been overpaid $143.28. Even if they argue that the $118 is still owing, if it were billed correctly the charges would've been covered. I was told by a supervisor that they were not eligible. I have been told over and over again that the check would be on the way and I still have not received it. I have spent hours of my time trying to resolve this and appreciate your help. Thank You

  Business Response

  Date: 07/26/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by *****************.  *************** LLC provides medical billing management services on behalf of Radia Inc.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.  
  
  Our review of the patients account has resulted in these findings:
  
  -No insurance information was received from the site of service, and charges billed as self-pay.
  -Statements for $214.90 were sent to the patient on 8/14/23 and 9/19/23
  -Insurance was updated on 1/26/24, however only one ($96.90) of the two charges were filed to the patients insurance.
  -Insurance denied the charge of $96.90 on 2/20/24 as claim/service denied because both charges were not billed together.
  -Insurance was filed for the second charge of $118 on 4/11/24.
  -On 5/9/24 insurance denied the charge of $118 as benefit maximum for this time period or occurrence has been reached. This denial will be researched.
  -On 7/24/24 account details were sent to the team for review. This will include calling the insurance carrier to validate the denial reasons. Once the issue is determined, either an appeal will be filed or a corrected claim will be submitted.
  
  
  We regret the inconvenience this has caused at ***** Bruijn. This account will take some time to correct. The charges will be placed on hold during the research and resolution process. A representative will reach out via phone once resolved. 

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the understanding that the billing will be submitted correctly...and any overpayment will be returned to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved x ray imaging at axis spine northwest specialty on 2/15/24. In advance of this I was addiment that I was not interested in any services that my bluecross insurance wouldn't cover. Now I have a bill for a service I did not ask for, nor approved. The third party Radia *** was never considered as a potential charge, and was never even mentioned a single time during my treatment at axis. I clearly would have declined these services if I had been informed of them. I have been given the run around for days, and when I called radia directly, I was lied to several times. I asked who is this imaging specialist who read my x rays, and who's services I'm being charged for?. why am I being billed for something my ***urance said they covered in full?. The name, and spelling of the speciliest changed 3 time during our talk, and was clearly not a real person (******* *** Do) was the final name she offered. I contacted my insurance several times after recieving this bill, and they say that they cant locate the source of the charge, and that all services rendered the two seperate times I visited axis, once in CDA, and once in post falls, were covered in full.

  Business Response

  Date: 07/17/2024

  Radia **** PS is contracted with **************************** to provide interpretive services for imaging exams provided at their facilities. On 2/15/2024, this patient signed the **************************** Consent and Conditions of Treatment form which specifically states that treatment may include but is not limited to radiological examinations. This signed form also states that the patient is aware that physician services by Radiologists are billed separately from the hospital charges. A copy of this signed consent form may be requested from ****************************. This patient called Radia on 7/12/2024. That phone call was recorded and reviewed. The provider who interpreted this patient's imaging study was Dr. ******************* **** The representative that gave the provider's name was not clear that the **** in this provider's name stands for Doctor of Osteopathic Medicine, which is a Medical Doctor with additional training and is fully qualified and licensed to provide the interpretive services this patient received. The patient's address and insurance information provided to Radia by **************************** was incomplete. Radia billing attempted to contact this patient on 4/11/2024 in an effort to obtain the correct information necessary for billing. The phone call went through successfully, but the patient hung up the call. I regret that during the phone conversation on July 12th, the Radia billing representative did not attempt to obtain the patient's correct mailing address or updated insurance information. On July 16th, a Radia billing representative was able to locate the correct information needed for proper billing. The account was removed from the outside collection agency and a claim was sent to the patient's insurance. Once processed, if there is a balance due based on the insurance response, the patient will be sent a billing statement. This patient can expect to receive a letter of cancelation from the external collection agency and an EOB from their insurance carrier once the claim is processed. 

  At this time, I believe the matter is resolved. I apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:06/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/27/22 Received bill from Vancouver Radiologists.8/31/22 Online set up payment plan. Was charged for two payments. 9/26/22 Received collection notes. 9/27/22 Called the Radiologists billing department. Was told they see the payments and it went to collections two days after the payment was made. Was told they dont know why it went to collections and it was going to be recalled.2/17/23 Supervisor is supposed to have reviewed.She said too soon for supervisor to complete review. I said its been in review since (9/27/22). She had to escalate this to the next level so it can get reviewed & updated. She saw notes that said it would be pulled back to them.She emphasized that she put in notes, and escalated.I asked about escalation notes in past- She said originally it was an investigation but investigation was not completed.It was initially put through as a recall, but recall did not happen.-5/20/24 Called and asked to talk to the supervisor.Was told it was sent to collections on 8/23/22 4 days before we received a bill.She looked at the account and said that it looks like it was pulled back. 5/23/24 Talked to an upper supervisor. Found out the debt was not recalled Supervisor going to try and recall it will let us know.5/31/24 Found out they will not be recall. Note: have contacted the billing department a lot more than whats is noted above. When they say why have we not paid the collection company, because from day one we were told that it was going to be recalled and we would receive a bill. Now because of the lies instead of ****** dollars it is almost ******* dollars.

  Business Response

  Date: 07/08/2024

  Summary:
  The patient is requesting account be pulled back from collections as he set up payment plan, however the payment plan was set up after charges were sent to the collection agency.  The account has been cancelled from the collection agency on 7/8/24.
  
  Account Details:
  
  The patients insurance paid/processed the claim on 4/7/22 leaving the patient responsible for $380.29 balance
  The patient paid $67.75 for a prior balance related to date of service 1/13/22
  A statement for $764.74 was mailed to the patient on 4/12/22
  A statement for $380.29 was mailed to the patient on 5/6/22
  A pre-collection letter was mailed to the patient on 8/10/22
  The balance of $343.87 was sent to the collection agency on 8/23/22
  The patient set up a payment plan for entire account balance of $380.29 through the portal and paid $63.39 on 8/31/22
  There is still a balance due of $316.90

  This account balance needs to be paid in full to Radia. Please allow 3 business days for the balance to transfer from the agency back to the patient's account with **********************.

  
  

  Customer Answer

  Date: 07/15/2024

  I will pay the $316.90 bill in full, but as I have stated multiple times to Radia, I have not been contacted by them or sent the bill for the balance of $316.90 that is due.

  I did check Radia's portal online approximately 30 minutes ago, after receiving your email, and it says there is nothing owed. 

  I'm wondering how long it will take to get a bill or is there somebody I can call and pay the bill. 

  Thanks

  *********************

  Business Response

  Date: 07/26/2024

  This patient will be contact via phone to discuss this matter and to reach resolution

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***,I just received a bill from Radia regarding the service done on Jan 23, 2024 in Swedish *******************. I have checked the bills sent from Hospital that shows the services and payments. I have paid all amounts required. I remember the services I received and there was no interpretation, only ultrasound was done. But Radia is requesting a payment of $47.82 for unknown services. Such bill also claims to be a final notice, yet I have never received an initial notice which they claimed to have sent. Therefore, I believe the invoice from Radia is a fraud, could BBB service please can help to find out the truth?Thank you!

  Business Response

  Date: 06/25/2024

  All image studies, including Ultrasounds, are interpreted. Radia Inc, PS is contracted with Swedish ******************* to provide those interpretations by a Radia provider. The ultrasound performed for this patient on 1/23/2024 was interpreted by a Radia physician. The results were sent to the referring provider on 1/23/2024 at approximately 11am. The patient may contact the referring provider to obtain a copy of these results. The interpretive services were billed to the patient's insurance carrier. The out-of-pocket expenses passed along to the patient by Radia were determined by their insurance. The patient should have received an EOB from their insurance carrier with all of the details of the exam and the Radia physician. This patient received several successful text messages to the phone number provided in this complaint regarding our services and the outstanding balance owed to Radia. I will place this patient's account on hold for 30 days to allow time for payment and ensure their account is not referred to an outside agency for collection. If payment is not received within 30 days, the account will resume normal the collection process and may be referred to an outside collection agency if not paid.

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************