Complaints

This profile includes complaints for Radia Inc PS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Radia Inc PS

  19020 33rd Ave W Ste 210 Lynnwood, WA 98036-4748

• 

  Radia Inc PS

  834 Sheridan St Port Townsend, WA 98368-2443

• 

  Radia Inc PS

  400 E 5th Ave Spokane, WA 99202-1334

• 

  Radia Inc PS

  3822 Colby Ave Everett, WA 98201-4913

• 

  Radia Inc PS

  1600 E Jefferson St Ste 203 Seattle, WA 98122-5644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, I had imaging services performed and was billed by Radia **** The bill said my insurance denied my claim and that I owed them $640. I called my insurance to ask why the claim was denied. They told me Radia billed it to the wrong entity and instructed me to contact them and tell them to re-bill it to the right entity. I later received a bill once again saying it was denied by my insurance. I repeated the process of contacting Radia with the correct entity information 2 more times. It was continually denied due to incorrect billing. After that, my insurance directly contacted Radia and walked them through how to bill this correctly step by step and said the problem was taken care of. I again received a bill saying it was denied. I called my insurance again today (September- I have been fighting this over 4 months), they said again Radia incorrectly billed this. My insurance called them again, and explained directly step by step how to submit this bill, and the Radia employee argued with my insurance representative saying that the way the insurance themself was telling them to bill was incorrect. As of today, my claim is still not resolved and the insurance company is now fighting with their billing department. This has been the most frustrating experience I have ever had, especially when every other healthcare agency I have gone to has had no issue billing my insurance correctly. After 5 attempts, it is no longer incompetence, it is maliciousness. I truly believe this is intentional fraud and it is unacceptable.

  Business Response

  Date: 09/29/2023

  The patient was contacted via phone regarding this issue. We will ensure follow up is complete and resolution is reached.

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radia *** claims I owe them money yet I have never received any bill or information of services performed that would require me to pay. I have done research on them and they took over ********* radiology and have done this same thing to multiple people as I have read about. They claim an amount is owed for a service that was never billed out though and has never sent anything information for such bill that has now been sent to collections. This is not how a business should conduct these Matters.

  Business Response

  Date: 07/03/2023

  We are very sorry that this patient feels as though Radia did not communicate that there was a balance after our provider interpreted the x-ray he received. Radia is the reading radiology practice contracted with ********************** to provide interpretive services for imaging studies. Our services are billed separately from the hospital services.

  Radia billing sent an introductory text to the number provided in this complaint. Just like other healthcare portals used today, there is no personal information provided in the text messages. They are an outreach to the patient asking them to log into a portal where they can see detailed information about the services we provided and they can also update insurance information, view the bill for services, and pay their bill in the secure portal.

  Radia billling sent 3 subsequent texts messages informing the patient that there was a balance due with Radia. Radia billing received a "STOP" message indicating they no longer wanted to receive our text messages on 1/19/2023. Respectfully, the texting stopped and a statement for services and balance due was then mailed on 1/27/2023. A second statement was mailed on 3/3/2023. Both statements were mailed to the address provided to us by Legacy ********************** I can confirm that the zip code matches what was provided in this complaint. I will add that the statements were not returned by the post office, so we can assume they were delivered. A pre-collection letter letter was mailed to the same address on 5/12/2023.

  Because Radia billing received no response from the patient and the balance remained outstanding, the account was referred to an outside collection agency on 6/15/2023.

  Radia billing has received no phone calls or communication from this patient until this complaint.

  I believe that Radia did everything a business should do in an effort to collect for services provided in a hospital setting.
  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a mammogram/3D mammogram through *************** on 4/21/2023. I verified that they were in network with UHC and that I had a $0 copay prior to the appointment. Rockwood/A **** billed $342. There was a plan discount of $155.72 through the contract agreement. United *********** then paid the full outstanding balance of $186.28 under my plan. The *** shows that I owe 0. There is a second charge/separate claim for the same service from an unknown/unseen company called Radia. I assume they are a contractor of some type, but there business should be with Rockwood rather than me. That claim shows a charge of $214.90 for the same mammogram/3D mammogram, but it was denied (Medical Claim # DW49582680) due to : You do not owe this amount because either (1) you chose a network provider that gives us a standing discount, (2) you chose an out-of-network provider that agreed to an amount less than billed, or (3) it is a surprise bill and the law protects you from having to pay it.I don't even know this company. Rockwood advertises that a 3D mammo is $65 without insurance and $0 with it (as I have). I saw them, my insurance paid them, and it is very deceptive to get a third-party bill for services already covered by my insurance. I do have ***'s available, but am unwilling to share them with Radia since it appears that they may be a fraudulent/sham business attempting to obtain personal information of "marks" rather than a legitimate company.

  Business Response

  Date: 06/08/2023

  Radia is the Radiology practice contracted to interpret imaging studies for patients seen at ************ Clinics owned by Multicare. There is a bill for the services provided by Rockwood, the technical portion of the exam, and a bill for the interpretation done by the Radiologist. Radia billed United Healthcare for the interpretation and our claim was denied. Consequently the patient was billed for our services. Upon research, the claim was sent to the incorrect address for United Healthcare. I have revised the address and submitted the claim for our services to the correct United Healthcare entity. Normally there are no out of pocket expenses for the type of exam this patient received. I would expect the insurance to pay the claim in full. The patient should receive an EOB from her insurance carrier showing the claim was processed and paid to Radia. There should be a zero balance owed to Radia once the claim is processed and paid by the insurance carrier.

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20153037
  
  I am rejecting this response because: I did not engage Radia for services, nor provide them with my address, identifying, or billing information. UHC has already advised that I would have $0 expense for this claim, and Radia acknowledges that the mistake was theirs-- yet there is no apology or explanation regarding how they obtained my personal data within the law (I do believe Multicare committed a HIPAA violation by releasing it without my consent). If ******** contracted them- then Rockwood is the party that should have received the bill. Better yet, Radia should have handled their claim submission properly in the first place instead of engaging in illegal "surprise billing". This is a very poor business practice on the part of both Rockwood (which I will be vigilantly avoiding in the future) and Radia (which I don't recognize and did not hire). Radia needs to remove my information from their records and cease all contact/outstanding charges in my name. 
  
  Sincerely,
  
  K.E.  ******

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know who Radia **** is, but they've been sending me shady, cryptic text messages telling me to click on a random link. I have never received a bill in the mail, just shady text messages. I don't click on random text links. EVER. I have had my identity compromised in the past and I DO NOT CLICK ON RANDOM TEXT MESSAGE LINKS. I am not going to reply to random text messages. Any police officer would tell you to not respond or click on random links. I googled Radia *** and called them today. The automated message confirmed my phone number and said I had a $0.00 balance due. I pressed zero to speak with a representative who required my birthdate to confirm any information. If you can see that I owe $0.00 by confirming my phone number, why do you need my birthdate? I don't trust this company. If I owe them money, they should send me a bill, not a shady text message. At this point, they text me I owe them money, but refuse to provide anything in writing stating I owe money. I pay all of my bills. I would pay this bill immediately if I actually had a bill. All I have is a shady text trying to steal my personal information. It's disgusting this company gets away with these kind of extremely shady practices.

  Business Response

  Date: 03/27/2023

  If the patient does not wish to receive text messages from Radia, they may reply "STOP" and they will no longer receive them. This is outlined in the text message delivered. If they reply stop or do not pay via the payment portal, a statement will be mailed to the address provided by the hospital where services were rendered. There is currently a balance on this patient's account. Out of pocket expenses are determined by the patients insurance carrier and provided to the patient on their explanation of benefits. Our bill and the balance owed will match these notifications.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19859521
  
  I am rejecting this response because:  I have been advised by local law enforcement to AVOID clicking on links within or responding to shady text messages requesting personal information.  I will NOT click on the shady link or respond STOP because if I do, I place my personal information AT RISK.  If a real bill exists and I really owe money, a bill will be mailed to me - which is a normal protocol.  I NEVER authorized text messages from Radia **** I did not sign up for paperless billing, I HAVE NEVER HEARD OF THIS COMPANY BEFORE THEY STARTED SENDING ME SHADY TEXT MESSAGES.  To reiterate, I have previously been warned by local law enforcement to NEVER click a text link or respond to a text from an entity I don't know.  I don't even know if the text I received is actually from Radia Inc.  I DID NOT DIRECTLY DO BUSINESS WITH THIS COMPANY.  If I owe you money, send me a bill - NOT A SHADY TEXT MESSAGE.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Tuesday 01/17 I received a text from this company I never heard of before thanking me for allowing them to provide service and providing links to check my account status.

  Business Response

  Date: 01/23/2023

  Radia is contracted with Multicare to provide interpretive services of imaging services provided at their facilities. This patient was seen at a *************** location on 12/8/22 and was provided imaging services, an x-ray, that was interpreted by a Radia physician. Because Radia is a contracted partner of Rockwood/Muliticare, they provided ** with the necessary information to bill for our services. That information includes medical insurance, patient address, and phone number. I hope that helps clear this up. If the patient has questions regarding their bill, they can contact our billing company at ************. If they no longer wish to receive messages from Radia via text message, they can reply "STOP" to the text.

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  However, introductory texts are ********.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM LIVID- almost exactly one year ago- just beat the cut off, radia *** saw me- let me also point out the staff were awful. but moving on- I NEVER RECEIVED A BILL. never thought much about it. went on with life. now one year later, i was sent to collections. I called this horrible company to ask them why- trying to maintain good credit and all. they state they sent me two letters and texted me twice- IN 2 YEARS!! I have asked them to remove it from collections and pay them directly, but apparently they are too good for that. so in *************************************** 4 times, yet i never got anyting and i PAY ALL MY BILLS ON TIME. this is crazy and they should be ashamed of themselves for bad billing practices

  Business Response

  Date: 11/22/2022

  I have verified the address and phone number on file for this patient. After the insurance was billed, the patient should have received an explanation of benefits that shows the details of the visit including the out of pocket expenses owed by the patient. Radia's billing company sent 3 successful text messages regarding the visit and the bill to the phone number on this complaint on 12/21/21, 1/12/22, and 1/27/22. A statement was mailed to the address in this complaint on 2/9/22. A letter was mailed to the address in this complaint on 2/19/22 and 5/18/22. We had no mail returned to us due to an incorrect address. Radia billing would never have known that the messages, statement, and letters were not received. Due to non payment, the patient's account was sent to an outside collection agency on 7/15/2022. We received confirmation that the patient is working with the agency to resolve the outstanding balance.

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18404764
  
  I am rejecting this response because: what kind of business text messages and does not call? Yes i will work with the collection agency but i should not have to. If I did receive mail, i do not recall and i NEVER read text messages from unknown numbers. EVER.  i find this insulting from a business honestly that they would expect this. I had a stalker for over a year who sent threating text messages. I would never ever read a text message.  a call and voicemail would have been appropriate and i am very insulted about this business response and how they conduct business. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the invoices even after I made the payment. I was threatened saying that the issue will be referred to collection agency. The billing staff responded saying that I do not know. I collected the check numbers from my bank and wrote a letter. But it was returned by **** saying that it was refused. Another letter was returned unopened. They are not resolving on phone, not accepting letters, sending final notices saying you are responsible to pay and it will be sent for collection agency. Their billing practice is questionable. Each time the amount varies. Poorest customer service. Their business is not upto US standards.

  Business Response

  Date: 10/10/2022

  **************,LLC provides medical billing management services on behalf of Radia Inc.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.
  
  Our review of the patients account has resulted in these findings:
  
  Per Humana the patient was responsible for $26.39 on date of service 11/29/21.
  The billing office received payment of $88.22 on 4/12/22, however we received a stopped payment notification on this amount.
  A $25 NSF charge was added to the balance on the patients account.
  The patient made payment of $26.39 on 4/6/22.
  Per Humana the patient was responsible for $112.70 on date of service 4/30/22.
  Per Humana the patient was responsible for $12.82 on date of service 5/25/22.
  The billing office received payment of $26.39 on 6/17/22.
  A statement for $125.25 was sent to the patient on7/16/22.
  The billing office receive payment of $12.82 on 7/27/22.
  The billing office received payment of $73.49 on 10/5/22.
  If the patient has proof of other payments than the ones in this response, please send proof of payment for additional review.
  The balance due on the patients account is $37.82.
  
  We regret for the inconvenience this has caused ********************************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 10/19/2022

   The issue was not resolved. My detailed letter quoting my payment details was returned by **** saying that "Refused". 
  I will be sending you the payment details. I was paying the bills very promptly. 
  

  
  

   

  The details of invoices received and payments made are as follows:
  1.      11/29/2021 X-Ray **** Neck and Shoulder: First Invoice dt. 2/1/2022 for Rs. ***** received on 2/9/2022. Paid online through **** of America (BOA) account on 2/9/2022. BOA sent Check Number:  ********. Radia sent another invoice for the same service and for the same amount on 3/9/2022. I paid again online through BOA on 3/14/2022. BOA sent check # ********. Radia sent another Invoice for the same service, same amount on 5/17/2022. This time it was Final Notice saying that it will be sent for collection agency, since not responded for previous invoices. I paid again through BOA account on 6/10/2022. BOA check #********. 
  2.      12/8/2021 MRI Neck and Joint: First invoice dt. 2/7/2022 was received for Rs.88.22. I paid the amount through BOA account online on 2/22/2022. *** sent the check # ********. Radia sent another invoice for the same service, same amount on 3/14/2022. I paid it again on 3/22/2022 through BOA account. BOA sent check # ********. 
  3.      4/30/2022- MRI Brain: I paid $112.70 as per the invoice received on 6/6/2022 through BOA account. BOA sent check # ********. Radia sent included $112.70 again in their invoice dt.7/16/2022. Radia sent another invoice for the same service but different amount $99.88 on 8/14/2022. Radia sent another invoice dt. 9/23/2022 for the same MRI ************* asking me to pay $73.49 saying that it is Final Notice and it will be sent for collection agency. To avoid nuisance, I paid $73.49 on 10/1/2022 through BOA check # ****.
  4.      5/25/2022- CT Ear: Invoice dt. 7/16/2022 included $12.82. I paid this amount on 7/23/2022 through BOA check # ****. Radia included the same amount for the same service in their invoice dt. 8/14/2022.
  5.      7/13/2022. Radia included $25 in their invoice dt.8/14/2022. Under details of Service it was mentioned as Non Sufficient Funds. 
  I talked to the Billing staff on phone, but she could not help me. I wrote 2 letters with all the details, but they were refused and **** returned to me. I am very much fed up with Radias billing process and I am forced to pay multiple times for the same service received. I am 77 years retiree living on retirement benefits. Payments add pain to the illness. I do not know how Radia will understand seniors suffering and correct their billing process.
  
  ***************************************;
  

  
  

  Business Response

  Date: 11/01/2022

  **************, LLC provides medical billing management services on behalf of Radia Inc.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The billing office has done a complete audit of account and still show a balance of $37.82 ($12.82 + $25 NSF) due. Radia will adjust the $25 NSF. This will make the new balanced owed, $12.82.
  

  We are unable to locate the following checks.Please provide copies cashed checks as proof of payment for further review. A billing supervisor will be reaching out to the patient regarding these outstanding checks.
  Check # ******** 2/9/22 $26.31
  Check # ******** 6/6/22 $112.70
  
  We regret for the inconvenience this has caused ********************************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 11/09/2022

  No billing staff or supervisor reached me so far.
  
  1) $ ***** as per Radia's invoice dated 2/1/2022 for the **Ray 11/29/2021 was paid on 2/9/2022 through BOA online payment. But BOA informed that this check (No. ********) was not cashed by Radia and hence voided on 5/19/2022. There was another invoice dt. 3/9/2022 for $***** for the same service. Again I paid the amount on 3/14/2022. BOA sent the check no. ******** and it was delivered on 4/6/2022.
  Radia sent another invoice for the same service, same amount i.e. #***** on 5/17/2022. Radia says it is the final notice, if not paid it will be given to collection agency ( a routine strategy to harass patients ). To avoid nuisance, I paid it again on 6/10/22. BOA delivered a check bearing number ******** on 6/17/2022. 
  
  2) I had brain MRI on 4/30/2022 and Radia sent an invoice on 6/6/2022 for $112.70. The amount was paid through **** of America vide check No.97330988. But the check was not cashed by Radia per BOA, hence it was voided. A copy of BOA letter is attached. Later Radia sent another invoice for the same service asking me to pay $99.88 on 8/14/2022. For the same service, Radia has sent another invoice on 9/23/2022 for $73.49 saying it is the final notice and it will be sent to collection agency. To avoid nuisance, I paid $73.49 on 10/1/2022. This time not through BOA, but through my personal check. I could not understand how the amount differs from time to time for the same service. Radia resorts to collection agency as a threat / black mail to collect money from the patients. 
  
  The email received from **** Of America is attached to this email.
  
  Thanks
  

  
  

  Business Response

  Date: 11/22/2022

  Radia billing has left repeated messages for this patient in October and November with no return phone call. The patient acknowledged in the BBB complaint that the last 2 line items were not cashed which led to the checks being voided. The total patient responsibility was $240.13. $227.31 in payments have been received leaving a difference of $12.82. The team has left another voicemail this week.
  
  Statement *** Rcvd Date Payment Amount Check Number Paid Date Check Date Deposit Date Notes
  $88.22 2/7/2022 $88.22 ******** 2/22/2022 2/22/2022 4/19/2022 Posted Chk mailed to incorrect address
  $26.39 3/9/2022 $26.39 ******** 3/14/2022 4/6/2022 5/23/2022 Posted Chk mailed to incorrect address
  $88.22 3/22/2022 $88.22 ******** 3/22/2022 4/12/2022 7/12/2022 Posted Chk mailed to incorrect address
  $25.00 8/14/2022 ($88.22) ******** 7/12/2022 4/12/2022 7/13/2022 NSF Fee assigned for Stop Payment
  $12.82 7/16/2022 $12.82 **** 7/23/2022 7/23/2022 7/27/2022 Posted - Chk mailed to correct address
  $26.39 5/17/2022 $26.39 ******** 6/10/2022 6/17/2022 9/14/2022 Posted Chk mailed to incorrect address
  $73.49 9/23/2022 $73.49 **** 10/1/2022 10/1/2022 10/5/2022 Posted - Chk mailed to correct address
  

  
  Could not locate deposit in bank

  $26.39 2/9/2022 $26.39 ******** 2/9/2022
  
  $112.70 6/6/2022 $112.70 ******** 6/6/2022
  

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18157642
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************************

  Customer Answer

  Date: 12/10/2022

  1. Radia's threat saying that it will be sent for collection agency, while the issue is under dispute is not acceptable. 

  2. Radia's saying that they contacted me / left voice mail is incorrect.

  3. Radia has no reason to refuse my letter sent through USPS.

  4. **** of America voided a couple of checks, as Radia did not cash them. 

• Initial Complaint

  Date:09/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my Radia bill for service on 02/25/22 through my Federal Health Saving Account (FHSA). The check was mailed to Radia on 4/6/2022 to:PO *********, payment number ******** for the amount due of $41.15. I received a notice from Radia on sent on July 1st stating FINAL NOTICE, that the $41.15 bill for their services on 02/25/2022 was outstanding. I contacted customer service and spoke to ******** on July 22nd informing her that I paid the bill via my FHSA and gave her the payment number. I was told that the review process would take up to 4 weeks, then they would contact me. What I received next was a collections notice from *********************** for $41.15 on Sept 10, 2022. I just paid this bill a second time from my personal checking account because I did not want to be harassed by creditors. So Radia has now received $82.30 for the service and my credit is marred by their collectors notice. I would like this resolved and if possible, refunded my second payment of $41.15.

  Business Response

  Date: 09/20/2022

  This is to update you on a complaint 18008571regarding a medical billing matter involving ************************* who received medical services from Radia **** (RADA).  The complainant has stated that although she had paid for a medical service through her ************** Account, the balance went to collections and she paid $41.15 again to ensure no further collection activity nor adverse reporting was made.
  
  Upon review of the patient account the issue originated with a series of payments made by ************** through the *** on 4/12/2022.  There were two payments for two medical charges on 2/17/22 and 2 payments for two medical charges on 2/25/2022. 
  
  When the bank keyed the information into the posting file there was no specific invoice number to apply the payment to the charges; it had a separate Explanation of Benefits with posting detail but no invoice number. When the payments applied, they applied incorrectly and one charge with a patient responsibility balance of $41.15 was not applied any payment and did go to collections on 8/26/22 as a result.  The payment did apply to the other charges which showed an overfunded amount and was being researched at the time for refund back to the patient.
  
  In conclusion ************** will receive a refund of $41.15 and a credit deletion letter from the collection agency.  We will also continue to research why the one charge on this account was omitted from proper payment posting to ensure we have preventive measures in place to avoid this issue in the future.
  
  We sincerely regret the inconvenience this issue has caused **************. If there are questions or concerns regarding this matter,please feel free to contact me at ************************* or at ************.

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received a pre-collections letter or bill from this company. They handed the account to collections and I received a call from the collections agency. I have tried contacting the company many times about this and they say there is nothing they can do.I would be happy to pay them properly, as long as they remove the improper collections they have placed.

  Business Response

  Date: 09/07/2022

  Radia received EOBs from the insurance carrier in November 2021. The EOBs from the insurance carrier showing the patient out of pocket responsibility should also have been received by the patient at that time. Radia sent a statement to the address provided to us by the hospital where services were rendered, on 11/22/2021 and on 12/27/2021 showing the charges billed and the amount owed by the patient. A pre-collection letter was sent on 3/6/2022 again to the address on file. Due to non payment, the account was referred to an outside collection agency. This agency does not report to any credit bureaus. The owed amount should be paid directly to the agency.

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17928314
  
  I am rejecting this response because:

  no pre-collection letter was sent.

   

  can you kindly provide proof of delivery or receipt?
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/15/2022

  I'm sorry that you did not receive the pre-collection letter. We do not send statements or letters via certified mail and therefore do not have a delivery receipt. I can tell you that it was mailed on 3/6/2022. Assuming the patient received the *** from their insurance carrier with the amount of out of pocket responsibility and the statements mailed on 11/22/2021 & 12/27/2021, we can only assume the amount owed to Radia for services was known. The request in the BBB complaint is that there be a correction to the patient's credit report. Our outside collection agency does not report to credit bureaus so this is a non-issue. The balance is owed to the collection agency and must be paid directly to them.