Complaints

This profile includes complaints for Radia Inc PS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Radia Inc PS

  19020 33rd Ave W Ste 210 Lynnwood, WA 98036-4748

• 

  Radia Inc PS

  834 Sheridan St Port Townsend, WA 98368-2443

• 

  Radia Inc PS

  400 E 5th Ave Spokane, WA 99202-1334

• 

  Radia Inc PS

  3822 Colby Ave Everett, WA 98201-4913

• 

  Radia Inc PS

  1600 E Jefferson St Ste 203 Seattle, WA 98122-5644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father did an ultrasound at ******************** in *******, **. I got a bill from Radia **** PS a few weeks later after the service. The bill vaguely described the payment is related to ultrasound. But I already paid the *********** for the ultrasound. I called Radia **** PS billing department for clarification. They refused to disclose the details about the bill unless my father gives them the authorization. But my father does not understand or speak any English. Radia does not have interpreter service either. I asked my father to join the call and they asked his name. He answered but they did not understand at all. They asked me to mail them a signed authorization form but the bill is saying "due on reception". Very likely I will pay $126 for a service I do not know whether was ever provided or not.

  Business Response

  Date: 05/31/2024

  HIPAA ***************** Portability and Accountability Act) prevents healthcare workers, including those working in billing, from speaking to anyone other than the patient without consent. I am sorry this was inconvenient in this situation, but we have to follow the law. Radia physicians provide the interpretive services for ***************** and its clinics. The patient may have paid Overlake at the time of service, but that was only for the services provided by Overlake, i.e. the use of the equipment and the technologist's time. It is Radia's expectation that this is explained at the time of service by the Overlake staff. The bill received from Radia is for the radiologist's interpretation of the imaging study. The amount billed is correct and owed by the patient to Radia.

  Customer Answer

  Date: 06/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 I wrote a check to Radia Inc PS for $9.42 which was payment on my account #****************. I mistakenly wrote my husband's account # *************** on the check. November 8, 2023 I received a statement still showing the balance on my account #**************** and I immediately contacted the business. I have a copy of my check which shows it was cashed. During the call they could not locate any record of my check. I was told I had to send a message regarding the issue through their website so it could be investigated. This was done on the same day, November 8th, and the only communication received at that point was a response saying it was being reviewed. No communication until a month later on December 13th when I received a text addressed to my husband saying thank you for your payment. I went online to his account and there was not a payment showing but they now had a balance on his account #*************** of $9.42. I called again on December 13th and was told it is still being reviewed. From what I can tell all they did was zero out the balance on my account #**************** and create bogus service charges from 2016 and 2023 to total the $9.42 on his account #***************. Neither account has ever reflected the $9.42 payment they received by check which was cashed in 10/2023. We definitely do not have charges outstanding from 2016 and 2023 on my husband's account #***************. Now they are sending a final notice for his account #*************** saying pay or it will be sent to collections. We absolutely do not owe any more money. They need to apply the payment correctly that was already received and cashed by them.

  Business Response

  Date: 04/11/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***************************.  **************, LLC provides medical billing management services on behalf of Radia Inc.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The payment of $9.42 payment was moved from account ****** RADA to ******* RADA on 12/28/23.
  There is a $0.00 balance due on account ******* RADA.
  There is a $0.00 balance due on account ****** RADA.
  
  We regret the inconvenience this has caused ***************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi!I recently got spammed by a debt collector(Evergreen Professional) who insisted that I owed Radia Inc PS two bills: $95.83 and $72.77. However, I had no interactions with Radia Inc PS ever, nor do I know what they do. This has been very spammy and disturbing my daily life. Could you please help me with stopping the the spam and removing the two debts from my account?Thanks,****

  Business Response

  Date: 03/25/2024

  This patient received services at an EvergreenHealth Imaging Department in ******* ** in August 2023. Radia provides professional interpretive services for imaging services. This patient received the consent to treat form and the form regarding billing and electronic communication from EvergreenHealth regarding their services. 

  With regard to the August 2023 services, Radia sent text messages to the phone number provided in this complaint on 8/15/23, 8/31/23, 9/15/23, & 9/19/23. All text messages come with the option to opt out and discontinue the text messages. This patient did not send a "STOP" message in response to any text. The text messages Radia sent a paper statement to this patient at the address listed in complaint on 9/26/23 and 11/1/2023. Radia sent to the same address a pre-collection letter on 1/9/2024.

  This patient had insurance at the time of service, which Radia billed. An explanation of benefits should also have been received explaining our services and what out of pocket expenses are owed to Radia for the services.

  Radia received no response from the patient to any of the communication sent in an effort to collect for our services. Because no payment was received for our services, the account was sent to an outside collection agency on 2/15/2024.

  This patient owes the balance and will have to work with Evergreen Recovery directly to clear the debt. This bill/balance will not be adjusted and further communication from Evergreen Recovery may continue if not paid in full by the patient. 

   

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan 2022, Radia sent me a bill. I reached out to them 3 times informing them that they have not billed my secondary insurance. Each time they said, Ok we will do it now, and the following month I get the same bill again. Eventually, they sent it to collections. Having lost trust in Radia at that point, I paid the bill on 9/13/2022 to avoid collections and decided to submit the receipt to my insurance company myself. My insurance company processed the claim and paid Radia directly the full amount on 3/6/2023. At this point, Radia is supposed to refund me the full amount I paid. From March 2023 till March 2024(one year), I am yet to receive my refund from Radia. On 3/12/2024, insurance and myself called Radia to inquire about my refund. Their customer service rep admits to receiving the payment from insurance and from me on the above listed dates. However, the rep also claims to have refunded me the said amount of $164.29 on June 9, 2023. When I told him that I had not received any refund check in the mail. He further said they refunded it to my credit card which was used for the original payment. Ohh and note, I was not notified of this by any email or postal mail of their action, I'm only hearing about this on 3/12/2024 when I called to ask. Just great. Upon checking my credit card statement and also inquiring with my credit card company, NO SUCH REFUND or REFUND in ANY AMOUNT from RADIA *** has been received at any point in the entire account history. My credit card company also insists that no refund in that particular amount was received from anyone or company. So basically, RADIA ***, who's in contract with my insurance company prefers to force me to pay (by not billing insurance directly), and then keeps the insurance money too. Looks like they have refunded my money to somebody's else's account. Desired Resolution: Pls refund me, and refund me with a CHECK so we have proof.

  Business Response

  Date: 03/20/2024

  Thank you for your recent letter regarding the complaint submitted to your organization by ***************************.  **************, LLC provides medical billing management services on behalf of Radia Inc.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.
  
  Our review of the patients account has resulted in these findings:
  
  The patient still owes the balance of $11.43 for the date of service 7/18/23.
  $11.43 has been applied to this date and a refund is due of $152.86.
  A refund has not been issued to the patient prior to today.
  A refund check for $152.86 is in process. The patient should receive this next week.
  We will have a supervisor reach out to the patient with check # and date sent once it is received by the accounting department.
  
  We regret for the inconvenience this has caused ***************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 04/02/2024

  Hello,

  I was waiting to see if Radia will actually send the check or follow up with their call as per their response. Neither has been done so far. No check was received in the mail and no one has called me from their end. Could you please relay this information to them.

  Thanks

   

  ***************************

  Business Response

  Date: 06/17/2024

  A refund check was cut and mailed on 3/29/2024. This check was cashed on 4/12/2024. A representative contacted the patient today to confirm. 

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radia Inc PS has billed me directly for services that have already been paid according to ******** allowances by insurance. However, Radia is now charging me an amount more than 3 times the allowed amount and their billing reflects no payment by the insurance company and claims it was fully denied by the insurance company. Interestingly the payment was made to an individual (*****************************) within the Radia organization and not to the companies, according to Radia's billing instructions to the insurance company.

  Business Response

  Date: 02/21/2024

  Our review of the patients account has resulted in these findings:
  
  The missing insurance payment has been located and posted to the patient's account.
  There is $0.00 due on the patients account.
  A $0.00 balance statement has been sent to the patient.
  
  We regret for the inconvenience this has caused *******************************. 

  Customer Answer

  Date: 02/24/2024

  It is inappropriate that the patient has to track down a payment and report it to Radia before they are able to connect it in their accounting.  Their billing to the patient occurred 6 months after the payment was made to them.  

  Radia as yet to provide the patient with the zero balance statement promised in their reply.  Given that the bill was sent electronically they should have been able to immediately sent the zero balance statement electronically.

  Until the zero balance statement is received, I consider this case open.

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Radia in September 2023 for an error code that was made by Swedish. Swedish admitted that there was a miscommunication on their part, in fact, it was BBB that helped me resolve the issue with them. I then contacted Radia about this and was contacted by a supervisor. I was told that the case is pending review. It has been 3 months since the medical exam and until now, the issue has not been resolved. I dont want to risk having my account sent to collections because of a coding error and miscommunication made by Swedish. Swedish told me that they cannot do anything because Radia is its separate company however, Radia should do their research and exercise due diligence in finding resolution to the problem.

  Business Response

  Date: 02/02/2024

  After careful review of the exam performed, the protocol, requirements, and codes assigned and billed by Radia, we have determined that there were no errors made by Radia billing. Based on the patient's reference to her conversations with Swedish, we reached out to them to discuss this matter. The representative we spoke with was the Swedish employee who spoke directly with this patient on 12/5/23 regarding this matter. During that conversation the Swedish employee explained to the patient that the exam performed for her medical situation and the coding assigned to the exam performed was indeed correct and that no errors were made. No adjustments will be made to the radiology services coding and billing. The current balance is owed. If this patient is unable to pay, she may apply for charity through Swedish and if approved, we will honor the determination. She may also apply for charity directly through Radia by visiting our website and requesting an application.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the late summer I was in a car accident, I was not at fault due to being rear ended. Radia sent me a bill 2 days ago saying final notice, and that I was going to be sent to collections. I shouldn't have to pay anything and they have a history NEVER sending bills and just sending people to collections. If you look at their ****** reviews and their BBB reviews you will see this. I was a victim in a car accident. They thought I had a fractured vertebrae so they xrayed my spine. Not only did Radia take ages to release the xray preventing my treatment from going forward, when they finally DID release my xray, thank god there was no damage, but I spent a good 10 days extra in horrible pain that I didn't have to endure because "We're short staffed on radiologists" Yet magically when I called and complained about the time it was taking my result was available hours later, so I was finally able to get treatment afterwards. Thank god all I needed was a chiropractor visit, because I was afraid of dealing with this company. They have horrible practices and their employees obviously don't care. They didn't bill the proper insurance OR even send me a bill in the first place. I was just on the phone with some guy who hung up on me.

  Business Response

  Date: 01/16/2024

  This patient was seen at a non-Emergency Room setting on 7/27/23. The exam results were provided to the site of service referring provider on 8/3/2023 at 12:40pm. The patient's insurance was billed on 8/28/23 and responded to the claim on 9/3/2023. The patient was sent a paper statement on 9/18/2023 and a second on 10/24/2023 to the address provided by the site of service. A Pre-Collection letter was mailed to the same address on 12/31/2023 because no payment had been received for services. This patient should have received a EOB from their insurance carrier showing the out of pocket expenses owed to Radia. I will place a hold on this charge for 90 days allowing this patient time to pay the $19.20 balance. If the charge remains unpaid after the hold period, it may be sent to an outside collection agency.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son had an xray done June 28, 2023 and today I received a bill on 10/23/23 from Radia to pay to stop collections. If you look online at their Yelp reviews, you will see many others have had the same problem. **************************************************************** Apparently based on those reviews they have gotten dinged at the BBB for this issue as well. The radiology was done because of a suspected back issue that his PCP doctor looked at during a routine well check and referred us to get an xray. When the *** for that well check visit came it listed a line-item radiology at around $44 along with other charges and when the bill came it matched what the *** said I would owe. Paid that bill the day it came in full. I had no reason to believe that I would be getting any more bills. They tell people they have sent multiple bills but I have never not paid a medical bill or any bill for that matter and go to my secured mailbox as soon as the mail arrives plus, I get informed delivery for the post office. It's why I knew this "overdue" bill was coming in the mail, so it is absolutely not true that I have received earlier bills if that is their claim. I also never received a text or email and no record of a bill in MyChart. I just paid this so-called overdue bill the day I got it using their automated phone line system because their website didn't work (not enough sections for the account number so the incompetence runs deep.) Any negative impact to a credit report needs to be rectified my husband's name (****) is listed on the bill. Honestly based on them messing with people's credit score this feels like class action lawsuit material. I'll also be alerting my state's insurance commissioner.

  Business Response

  Date: 10/25/2023

  The services provided on 6/28/23 were billed to the insurance carrier provided by the site of service on 7/30/2023. The insurance carrier responded to the claim on 8/21/23. They allowed $29.44 for the serviced provided by the Radia radiologist which was applied to the patient's deductible. The insurance policy holder should have received an *** from their insurance carrier showing the allowed amount and out of pocket responsibility for the professional interpretation provided by Radia's physician. This *** would be separate from the primary care provider *** as they are billed separately by different organizations. The site of service bills for the x-ray scan. This is known as the technical portion of the imaging study. Along with the *** for Radia's services, Radia send paperless statements. Our "go-green" effort begins with a welcome text and several texts after that encouraging patients to go on-line to view their account, statements, and the ability to pay for our services. If a text is unsuccessfully delivered or there is no response or payment, a paper statement is mailed. Radia billing considers the text messages regarding billing to be part of the collection process. Radia sent 4 text messages about our services and our bill to the phone number provided by the site of service. The text messages were sent to ************ on 8/8/23, 9/6/2023, 9/21/2023, and 10/6/2023. After no response or payment, a statement in the amount of $29.44 was mailed on 10/13/2023. Of note, Radia is not part of My Chart and bills would not be visible in My Charge for Radia's services.

  The balance owed to Radia was NOT referred to an outside collection agency and therefore not reported to any credit bureaus. The guarantor's credit report would not be affected by this service.
  

  Customer Answer

  Date: 10/26/2023

  I contacted them and was assured my balance is zero and we were not sent to collections but was not given anything other than a verbal assurance. I want a certified letter that this is the case. Fixing their system would be ideal as apparently it is near impossible to avoid having to use this company for radiology services.

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification that something negative was added to my credit report. It is a $300 charge from 2018 Radia. I have no idea what this is and have never received a bill.

  Business Response

  Date: 10/23/2023

  The patient received services in the Providence Everett Emergency room in 2018. Radia is contacted with ********** to provide professional interpretations of imaging provided at their hospitals. The hospital provided Radia with an address in Edmonds for this patient. A bill for these services was mailed on 6/28/18 and 8/2/2018. A pre-collection letter was mailed on 9/13/18. No payment or response was received. The account was then referred to an outside collection agency on 10/15/2018. The account balance must be resolved with the collection agency at this point. 

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20764613
  
  I am rejecting this response because: I did not receive a bill. It showed up in my credit report October 20th, 2023. No attempt was made to contact me. This should have been billed with the hospital charges from the automobile accident. The hospital was paid in full. If I had known about the additional charges from an outside contractor they would have been paid years ago. They have the ability to correct this. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/25/2023

  *** patient received services in the Providence Everett Emergency room in 2018. Radia is contacted with ********** to provide professional interpretations of imaging provided at their hospitals. Radia's professional radiology services are not part of the hospital charges and are billed separately.  *** hospital provided Radia with an address in Edmonds for this patient. A bill for these services was mailed on 6/28/18 and 8/2/2018. A pre-collection letter was mailed on 9/13/18. None of the paper correspondence was returned as undeliverable by the ***** No payment or response was received. *** account was then referred to an outside collection agency on 10/15/2018.*** account balance must be resolved with the collection agency at this
  point.

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have insurance and have always had insurance, no lapse in coverage. There was some issue between Radia and the insurance company, on being paid. I contacted my insurance provider, the issue was not with them. Radia told me many times that they were resending the claim to my insurance company, during one of these in-betweens, I get a call from a collection agency. I contacted Radia, my employer and insurance provider. They all said it will be paid and go through insurance. couple of weeks later, I again received contact from this collection agency, they told me the only way to stop this was to pay them, so I paid the bill. this was in May 2023, I have been after my refund since. I have contacted Radia approx 5 times since, and every time I am told I will get a refund on my Credit card that was used, within 4-6 weeks. This is criminal, they have been paid twice. I want a check, I do not want any credit, this has already been paid.

  Business Response

  Date: 10/20/2023

  Thank you for your recent letter regarding the complaint submitted to your organization by **************************  **************, LLC provides medical billing management services on behalf of Radia Inc.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radia Inc.
  
  Our review of the patients account has resulted in these findings:
  
  *The charges for $166.80 and $300.00 were filed multiple times to both Premera and Regence and denied multiple times.
  *Text messages, a statement and a pre-collection letter were sent to the patient communicating balances due.
  *Due to no payment from the insurance or the patient the balance of $466.80 was sent to the collection agency on 4/16/23.
  *BCBS processed and paid on $166.80 charge on 5/24/23 and on $300.00 charge on 9/13/23.
  *The collection agency has been notified of insurance payments with no patient responsibility.
  *A credit card refund for $166.80 was processed on 8/28/23 and another refund via check is currently being processed for $300.00 and will be mailed out within the next couple of days.
  
  We regret for the inconvenience this has caused ************************* .  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.