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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft Corporation

      5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

    • Microsoft

      10222 Mci Dr N Pinellas Park, FL 33782-6102

    • Microsoft

      4643 S Ulster St Ste 700 Denver, CO 80237-2865

    • Microsoft

      5335 Wisconsin Ave NW Ste 600 Washington, DC 20015-2054

    Customer Complaints Summary

    • 5,352 total complaints in the last 3 years.
    • 2,127 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ban does not violate community standards, most have no explanation either previously.

      Business Response

      Date: 07/08/2025

      Dear ****** ******,

      Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. After reviewing your complaint, we found that the suspension is for 22 days and will end on July 20th. Only the Xbox enforcement team has the authority to lift bans, so please contact them using the link below for more details: **********************************************

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely, 

      Microsoft Corporation

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Long story short, xbox banned my account that I have spend thousands of dollers on, and they banned my account for a full 1 year and Ive done nothing wrong, so Im looking to get my account unbanned, they banned it and never told me why, I never did anything bad ever to anyone so Im very confused. Im looking to get my account unbanned, Ive called Xbox about this ***** times over this issue and they tell me the same story every time, sorry *** we have zero contact with anybody on the enforced team and nobody can contact them so situations like this happen all the time especially recently because theyve been using AI to scan the complains when people get reported. Not real people, so lots of people get banned all the time for stuff that isnt wrong at all. Theyve taken away all multiplayer privileges and have banned me from accessing multiple things that Ive spent hundreds and thousands of dollars on. You cant just take away peoples accounts that have thousands of dollars worth of stuff on there and not explain anything as to why and not give them the account back anytime soon. Im a completely innocent man who has done nothing wrong. Please help me out if your able too.

      Business Response

      Date: 07/04/2025

      Dear ***** *********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080536594.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/14/2025

      Yes the case involved case ID number  ********

      Is resolved thank you so much for helping have a good day u can close this case with Microsoft now 

    • Initial Complaint

      Date:06/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft locked my account and it is causing issues with files that I had saved to onedrive. My industry certification. ******** and ********** both have issues. I would like them to provide access even temporarily so I can finish migrating away from them. ************************************* is down and not working ***************************** is up and working. I would like to hear from them and understand why they closed it.

      Business Response

      Date: 07/08/2025

      Dear ****** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/08/2025

       
      Complaint: 23535435

      I am rejecting this response because: I physically mailed a letter to Microsoft's legal department. They are affecting my professional certification as well as a software purchase. I've tried using Outlook Support with ***** and they are giving me the same response there. I'm losing software purchases because third party purchases are failing and this is an ongoing issue with medical appointments now.

      Sincerely,

      ****** *****

      Customer Answer

      Date: 07/10/2025

      Microsoft continues doing the wrong thing in regards to my personal privacy. They are not allowing us to manage our Office subscription, they're locking me out of my certification site, and there are third party sites that continue to not work correctly. I'm literally opening cases with every party in regards to the account being locked, but the steps provided from Microsoft continue to not work correctly.

       

    • Initial Complaint

      Date:06/29/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up today to find my Xbox account of 15 years+ has been permanently banned. I believe this to be unfair and unjust i have never committed anything wrong they claim that i have done. I have now lost everything on my account, ***** spent both with money and with my time. I need this action to be revoked as i have been unfairly banned and this has affected my mental health to a great ordeal as i used my xbox to get away from my problems which i now cant do.Xbox Gamertag : AE Melody email : ************************

      Business Response

      Date: 07/04/2025

      Dear Robbie Sleath,

      Thank
      you for contacting Microsoft Corporation via the Better Business Bureau
      regarding your grievance. We have contacted a senior member of our Accounts and
      Billing Team to investigate this matter and work with you directly toward a
      resolution. Your new case number is 7080537413.
      We
      will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/04/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23534275, and find that this resolution is satisfactory to me.




      Sincerely,



      Robbie Sleath

    • Initial Complaint

      Date:06/29/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a surface laptop in Microsoft store online on May 31th, the order number is **********. I retuned it on June 4th and it was delivered back on June 10th, they told me I will receive the refund within 3-5 business days after that. I have contacted them many times after that but I still did not receive refund from them after such a long time. I need the refund from them.

      Business Response

      Date: 07/08/2025

      Dear ****** *****,

      Thank you for reaching out to Microsoft Corporation through the Better Business Bureau about your billing concern with order #**********.

      We are pleased to let you know that a refund of $1,077.99 USD was successfully processed to your MasterCard ending in 3412.

      According to our records, the refund was issued on July 1. Typically, refunds are received within 72 hours, but it may take up to 30 days depending on your banks policies.

      We apologize for any inconvenience this may have caused and appreciate your patience and understanding during our review of this matter.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2024 my email was hacked ******************** I had my email since I started using the internet, the hackers had an IP address from *****, Microsoft is worthless I will give them 0 stars if I could they continue saying to fill the recovery form I did it many times the problem the hacker changed my phone number so even if I fill out the recovery form Microsoft wants to send me a verification code to my phone but they send it to the hackers phone my phone number is ********** the hacker has a phone number from ***** I am not in ***** I am in ******** my prior address was ********************************* I purchased games in various websites that are connected to my email so I can't retrieve them thanks to the lack of help from Microsoft I lost all my save information, pictures and my bank was hacked and my identity stolen, I will take them to court if they do not help with this and recover my identity I took screenshots of the changes made to my account, I enclosed them in this complaint they let the hacker do the changes with no verification if I really was the owner, I am going to take Microsoft to court because they helped the hackers steal my identity. I don't want any forms I want an actual person to respond or we will see ourselves in court, this is my last warning.

      Business Response

      Date: 07/04/2025

      Dear ***** *****,

      Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery form(s)and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (************************************). You can submit the form up to two times per day.

      Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to download a Windows 11 ARM ISO to run in a Virtual Machine on my Mac, and get this error:"We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists you may contact Microsoft Support Contact Us page for assistance. Refer to message code 715-123130 and b6753aee-2207-43e4-877b-37ac156ca47c."Could you please unblock us?My IPv4 address is *********** and IPv6 block is ***************. These IP blocks are ONLY used by us and are NOT a public proxy of any sort. These are addresses given directly to us from ARIN (who assigns IP addresses in the **) as opposed to an ISP like ******** The same IP assignment method is also done by large companies like ******************************** and the US government.

      Business Response

      Date: 07/04/2025

      Dear **** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7080526855.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This all has to do with my Xbox live account and the money tied to the account. ******************** seems to not want to help me, so I am coming to you. Out of nowhere I was asked to sign into my account. Ok, so I put in my email and my password. It says it is going to send a code to my email. I have tried at least 100 times to do this and still have not received the code. I have tried their account recovery at least a 100 times as well. Entered in the information perfectly because the answers cant be any other answer than what I putting in. I have tried contacting them. I get someone on the phone, explain the entire situation, get placed on hold, and suddenly the line drops. I have done this at least 100 times as well. This is ridiculous that I can supply all the information about the account and still cant access it. I have hundreds, if not thousands of dollars into that account between games and movies. Now I cant access any of them and Microsoft is not helping me at all. I just want back into my account that I have had for 16 years. Plus, I would rather not be out all of that money that is tied to the account.

      Business Response

      Date: 07/04/2025

      Dear ****** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we regret to inform you there's no further assistance we can provide for this case as our account recovery form is our established procedure to regain access to an account. While we understand this isn't the resolution you had hoped for, this is based on our policies and procedures. 

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding the continued revoking of full access to Call of Duty Black Ops 6 & Call of Duty Warzone. Microsoft owned company **********/******** continues to erroneously penalize my account without recourse or support to resolve this issue. As of 06/28/2025, I have been temporarily suspended, or placed into "limited matchmaking", for over 10 weeks this calendar year. There has been no wrongdoing on my part. As a consumer, I've spent thousands of dollars on my **********/call of duty account only to have my ability to use the account and enjoy my purchases be placed into a limited state. ********** Blizzard/Microsoft support offers no solution after contacting them. While **********/Microsoft support states there is nothing that can be done, other, more prominent streamers are able to have the limited matchmaking lifted from their accounts. ******************** owned **********/******** refuses to provide support and, I feel as a consumer, encourages deceptive/unfair business practices.

      Business Response

      Date: 07/04/2025

      Dear ******** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account access issues with Call of Duty: Black Ops 6 and Call of Duty: Warzone. We understand how frustrating it can be to experience continued restrictions such as temporary suspensions or limited matchmaking.

      Please note that account enforcement actions for Call of Duty titles are managed directly by **********, even though the company is now part of Microsoft. According to *********** official policy, temporary bans and limited matchmaking penalties are not eligible for appeal.

      However,if you believe your account was compromised, you may submit a Hacked Account Recovery Request.

      To review your account status or submit a support request, please visit *****************************************

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They randomly nuked skype and the account and app has been sitting on my phone for literal years to the point where I forgot the email and password long ago. I downloaded the new skype app and can't log in. I submitted a request to change my password and Microsoft keeps rejecting my requests. I keep trying to chat with customer service **** to get something done and it won't connect me to anyone. Been waiting an hour in the que even though it says I'm second in line. Someone helped me at some point but they said they would email me a link to reset my password but I never got anything. I'm going to permanently lose access to my skype and Microsoft account that has the contact information of people I held dear to my heart and they don't give a damn!!!

      Business Response

      Date: 07/04/2025

      Dear ***** *********

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we regret to inform you there's no further assistance we can provide as we've removed Skype from our services since May 2025. We understand this isn't the resolution you had hoped for, but this is based on our policies and procedures. 

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely,
      Microsoft Corporation

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