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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,352 total complaints in the last 3 years.
    • 2,129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 6/16/2025, I opened my email to see an email from microsoft regarding a request I made to unlock my microsoft account and in the email it said that "due to the length of time since the account was suspended", they cannot reactivate it or even look into my case.

      Business Response

      Date: 06/24/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request SIR21379319, we see that our accounts and billing team has been working with you on this issue. Please continue cooperating with our agent so we can reach a resolution.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 06/26/2025

       
      Complaint: 23474917

      I am rejecting this response because:

      I have contacted support and they told me that they will not unlock my account due to the time that has passed since my account has gotten locked.

      Sincerely,

      **** *****

      Business Response

      Date: 07/07/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a Surface Laptop, Copilot+ PC (13.8 inch) to Microsoft, and the package was delivered to their return center on June 3, 2025, per the tracking information. Their return policy states refunds are processed within 57 business days, but it has now been 9 business days and I still have not received my refund.I have already tried contacting Microsoft support, but *** received no helpful updates or resolution. It has been far too long, and Im frustrated by the delay and lack of communication.If my refund is not issued soon, I will be forced to initiate a chargeback through my bank.I would like this resolved immediately.

      Business Response

      Date: 06/25/2025

      Dear Ryan Loverso,

      Thank you for contacting
      Microsoft Corporation via the Better Business Bureau regarding your issue. We
      understand your frustration about the current issue and want to make it right,
      A senior member of our Customer Service and Support Team will investigate this
      matter and contact you directly via email or phone call to work toward a
      resolution. Your new case number is 7079682098.

      Sincerely,                                                                                           

      Microsoft Corporation

      Customer Answer

      Date: 06/25/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23474168, and find that this resolution is satisfactory to me.




      Sincerely,



      Ryan Loverso

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continuously receive fraud popups in Microsoft Windows. One caused access to ALL of my personal records including bank by unauthorized parties. I was required to change many many records to secure them.

      Business Response

      Date: 07/02/2025

      Dear ******** ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7080357064.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my Microsoft/Xbox account due to a security block after a suspicious sign-in attempt. The recovery process requires access to an alternate Gmail account that was deleted and cannot be recovered. The recovery form Microsoft provides continues to deny access, even with accurate information. There is no available live support, no email to contact, and the form does not let me provide key proof such as my Xbox console serial number, purchase receipts, and more.I am requesting that Microsoft escalate this issue to a human support agent or account specialist who can verify my identity manually and help me recover my account.This account is important to me and I have been locked out unfairly with no recovery path due to the system limitations.

      Business Response

      Date: 06/26/2025

      Dear Douglas
      Fernandez,

      Thank
      you for contacting Microsoft Corporation via the Better Business Bureau
      regarding your grievance. We have contacted a new senior member of our Accounts
      and Billing Team to investigate this matter and work with you directly toward a
      resolution. Your new case number is 7079785889.

      We
      will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 06/26/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23473681, and find that this resolution is satisfactory to me.




      Sincerely,



      Douglas Fernandez

    • Initial Complaint

      Date:06/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was wrongfully banned while I was hacked without reason or explanation. The Xbox Enforcement site didnt offer me an appeal, or the appeal was rejected unfairly. I wish for my account to be reviewed manually or reinstated. In the appeal system, it gives you 3 strikes. i had none previously and they ****** banned me I tried to appeal it was rejected without a proper reason

      Business Response

      Date: 06/24/2025

      Dear Jefferson Kinyua,

      Thank you for contacting
      Microsoft Corporation via the Better Business Bureau regarding your issue. We
      understand your frustration about the current issue and want to make it right,
      A senior member of our Customer Service and Support Team will investigate this
      matter and contact you directly via email or phone call to work toward a
      resolution. Your new case number is 7079579226

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:06/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting billed for various amounts from the Microsoft store that aren't mine. I checked my Microsoft account and I show no recent purchases, so these charges are from someone using my account. The last 4 digits of my mastercard is 3271. I will be challenging these as fraudd through my card company and blocking the microsoft name.

      Business Response

      Date: 07/02/2025

      Dear ****** ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080343255.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:06/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft continues to make me change my email passwords, and all I get is spam or phishing emails. And now I cannot login to my most important email addresses. I'm trying to close all of my outlook and Microsoft accounts but because I can't log in it isn't possible. It's just one hack after another and I'm tired of dealing with it.

      Business Response

      Date: 06/25/2025

      Dear Mark
      Hogue,

      Thank
      you for contacting Microsoft Corporation via the Better Business Bureau
      regarding your grievance. We have contacted a new senior member of our Accounts
      and Billing Team to investigate this matter and work with you directly toward a
      resolution. Your new case number is 7079715952.

      We
      will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:06/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been with Xbox ever since I was a kid. Ive had this one particular Xbox account for over a decade long. All the games I bought were digital, all my friends etc. 4/5 years ago I made the mistake of making an Xbox post and tried trading my ******** account. At the time I thought it was harmless because I saw so many other people doing it. Without warning or 2nd chance my account got banned. I tried appealing years ago but was instantly shut down. Obviously now that I know you cant do that, I wouldnt do it again. Id love to have my Xbox account back but ********************** enforcement has no way of contacting them through email, or support chat after your appeal has been denied which makes this very inconvenient. Id love to have my account back and get all my games and friends back.Ill include a picture below of proof that its my account with the email being at the top and the message it gives me when I try to ******** gamertag on Xbox was Sweaty Stix Email on the account is ************************

      Business Response

      Date: 06/23/2025

      Dear Jay Westerfer,

      Thank you for reaching out to Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your case, we found that only the Xbox enforcement team can revoke the ban. We have contacted them and asked if they can lift the suspension. They provided us with the following information: 

      After reviewing this case, we have elected to lift this account’s enforcement. However, in the future, we encourage caution when using the service to ensure you do not violate any of the Community Standards that we have posted on our website (https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history).

      Going forward, please keep in mind that especially bad or repeated violations of Xbox Code of Conduct may lead to additional action, including permanent account suspensions or device bans.

      Considering this information, we will be closing this complaint as there’s no further action we can take regarding this case.

      Sincerely, 

      Microsoft Corporation

    • Initial Complaint

      Date:06/14/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday June 14th, 2025 and approximately 6pm Eastern Time; I made a ******** offering to help boost/carry new players through the game Phasmophobia. Something I do nearly every day. Within barely a minute this time, I was kicked out my own party and notified I was banned. While I cannot be certain, I suspect this was a player I denied for the party who tried to join twice and I had to kick them repeatedly. I have attached an image for context. Also note that the *** tags I had on my post were "#anylvl" "#newplayerswelcome" "#helpingnewplayers" "#allages" etc. The same post I almost always use. The worst part of all of this is even if I get ban reversed, it definitely wont any time soon. The yearly fathers day gaming session with my sons is now cancelled it seems.

      Business Response

      Date: 06/24/2025

      Dear Joseph Fry,

      Thank you for contacting
      Microsoft Corporation via the Better Business Bureau regarding your issue. We
      understand your frustration about the current issue and want to make it right,
      A senior member of our Customer Service and Support Team will investigate this
      matter and contact you directly via email or phone call to work toward a
      resolution.

      Sincerely,                                                                                           

      Microsoft Corporation

      Customer Answer

      Date: 06/30/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23470291, and find that this resolution is satisfactory to me.




      Sincerely,



      Joseph Fry

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an XBox Controller that stopped working. It was under warranty, and should have been an easy fix. I reached out in early May 2025. Initially, nothing, but I eventually got a service order created May 16, 2025. I was sent instructions for how to ship the controller, but no address to ship to, and no shipping label. At first, I waited. Then I had them call me and in the first week of June. They said I had 30 days to send the device in, so I waited 21 days. I was told the shipping label would be emailed in the next few days. Nothing. I set up a call again Wednesday, June 11, and was, and I quote, "promised" I would get something by the end of the day. Nothing. Thursday, I got an email saying a label would be physically sent within 24 hours. Nothing. I called Saturday morning, and my first call was disconnected. My second call, I was, again, I quote, "promised" a call back between 30 minutes and an hour. That was 11:30 AM eastern. It is now 3 PM EST, and I called again. I made it clear that I needed help and they transferred me to a closed department. Currently, I am on hold, for 20 minutes, with NO ONE on the other end. I'm sick and tired of this ordeal, and broken, RECORDED promises. At one point, a *** told me that there was some kind of failure on Microsoft's end. If the BBB cannot help me, I am not above seeking legal action for something so small.

      Business Response

      Date: 07/09/2025

      Dear ***** Costacamps,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080952012.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I recently got in contact with a supervisor in the customer service department and they replaced the controller. Thank you for the help.


      Sincerely,

      Diego Costacamps

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