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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,390 total complaints in the last 3 years.
    • 2,155 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay an annual subscription for microsoft onedrive. In feb 2025, the service stopped working (shared users could not see shared files). I have been coordinating with msft support since then, reaching "tier 3", which has been unable to make progress on resolving my issue. I have spent hours over the past 4 months with msft making no progress.I have been asked repeatedly for ***** that I have already collected. It has been 4 months, and support has no update on progress.On jun 16 when i indicated compensation is a reasonable ask at this point. I was told **** doesnt not have further escalations, and I was again asked for info i already *********** this point, the only acceptable solution is a refund for the lost time using a paid service that has not worked.

      Business Response

      Date: 07/02/2025

      Dear ****** ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We really appreciate your continued patience, and I want to sincerely apologize for the inconvenience you've experienced with your Microsoft OneDrive subscription.

      We understand that you encountered a service disruption in February 2025 that affected shared file visibility for your users. We could confirm through ticket SR 7071357840 that the issue has now been resolved and that you have been informed of the resolution on June 23rd.

      While Microsoft does not offer compensation for the time taken to resolve technical issues, we deeply understand how frustrating this experience has been. As previously informed, were happy to inform you that the issue has been fully resolved, and your service should now be functioning as expected.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A friend of mine accidentally purchased a game thinking it was a demo/his account. I promptly contacted Microsoft and they refuse to refund and ignore even talking to me. The game was tainted grail for the amount of $44.95.

      Business Response

      Date: 06/26/2025

      Dear ******* *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did a windows update and my account got locked in a loop. It reset my PIN and made me create a new except when it supposedly sent a code to my email, it never went through. Later a *** would admit this is a known issue. I spoke with the first *** at 10am and they said there was no option but i needed to wait 24 hours to try again. I needed my files for work so i did not like this answer. I had to wait 45 minutes for that bad answer. After waiting another several hours and using Microsoft help page i reached out again waiting an hour to be contact support and advised that the other *** was incorrect and there was work around. They were able to create an alternate account but by this time it was time for me to leave work so it was escalated and i asked for a call back in 2 hours when i returned home. It took 3.5 hours for someone to call me. when they did i was in the middle of somethign and couldnt talk. they advised that they would call back in 30 minutes to an hour. i never got a call back and see that the ticket was close. Microsft support is horrible and they are avoiding know issues with thier porduct.

      Business Response

      Date: 06/25/2025

      Dear **** ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please fill the online form once again, visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned my computer on and opened Microsoft Word for my work only to find I had been kicked out of permission to use it. I logged into my account (username, password) then it asked for me to confirm on the authenticator app. I go on the authenticator to find my account was logged out of the app as well. So I tried to log in through the authenticator app and it blocked me, telling me to sign in by typing the code into the authenticator app. But I couldn't since I was currently trying to log into it. Or by typing the code I received in my email. Which I wasnt allowed into in the first place unless I confirmed access through the authenticator. A loop. Sure they changed the licensing terms and conditions in an attempt to give themselves legal power to be morally bankrupt, but when I paid for ownership (not the illegal marketing bait and switch that they claim now: "buy to rent") years ago before such ammendments were made. They should have no right to cut off even a fraction of my access, simply because they decided to log me out, and then make my credentials ineffective to log back in by use of the coding equivalent of a logical fallacy perpetually looping into itself and blocking my access.

      Business Response

      Date: 06/26/2025

      Dear ******* *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started getting charges from Microsoft for $21.84 per month since January 2025 for Microsoft*Ultimate 1 M. Tried to resolve the issue on the phone and it is impossible to speak to a person. I've researched the issue and have seen thousands of similar complaints. Also, their online instructions are confusing especially if you don't where the charges are coming from. This is absolutely done on purpose. Even after I had my credit card number changed they continued to charge my new card. Today, I told my ********** I was closing my account and explained why at which point they connected me to their fraud **** and put a block on Microsoft so they couldn't charge me again. Time will tell. The ****************** needs to investigate their business practices and how they purposely defraud people by making impossible to resolve a billing issue. I encourage all to perform an internet search and you see the thousands of people with the same story.

      Business Response

      Date: 06/24/2025

      Dear **** *****,

      Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. After reviewing your complaint, we found that there is no active subscription associated with the email ****************** However, this account is part of a "family group." You may want to check if the charges you are receiving are linked to another account within this family group. Additionally, you can use the following tool to identify the source of the charges and request a refund:

      *********************************************************************************************************************************************************************

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely, 

      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey, after I put in my microsoft account password sucessfully, I get the error message that my account has been complianced locked. I already reached out to this team: **************************** But they are not helpful at all, so I wanted to ask if you can help me out with that.The ACSR form is also useless for my issue because I still have my password to the account.

      Business Response

      Date: 06/24/2025

      Dear ******* *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. Once you have submitted the **** form, please provide the email address linked to the account you wish to recover, as well as the email address you used to complete the **** form.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because my account was compromised and I chatted with their support and filled out the form. I have had no contact from them since filling this out. My account was taken and all information changed (email, password, phone number) Ive had my account for 13 years and spent thousands of dollars on it. They even made me make a new microsoft account using ********************* to file the recovery form. I gave them all the information I have to recover it and no response at all. Ive tried contacting them via the email i sent the form from multiple times.

      Business Response

      Date: 06/25/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please fill the online form once again, visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. One of our agents will review the form.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 06/30/2025

       
      Complaint: 23475534

      I am rejecting this response because: After multiple attempts with the form and chatting online with agents I haven not gotten a response other than "they are investigating" for a month now. The creep that stole my account has access to my personal and financial data and Microsoft is dragging their feet

      Sincerely,

      **** *****

      Business Response

      Date: 07/08/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation through the Better Business Bureau. We recognize the challenges you are facing and appreciate your patience as we work to resolve your issue.

      To move forward, we kindly ask that you complete the online recovery form using the link we have provided:**********************************. You may use an alternative Microsoft account as your contact information if needed during the process.

      Once you have submitted the form, please notify us so that we can proceed with a manual review of your case. We are committed to assisting you and will review your submission promptly upon confirmation.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/08/2025

       
      Complaint: 23475534

      I am rejecting this response because: I have filled out this sham of a form 5 times already do better 

      Sincerely,

      **** *****

      Business Response

      Date: 07/11/2025

      Dear **** *****,

      We have carefully reviewed the account recovery form(s) you submitted. Unfortunately, the information provided was not sufficient to verify you as the rightful account owner. As a result, we are unable to grant access to the account.

      For security and privacy reasons, Microsoft does not manually override the account recovery process or make exceptions to our verification protocols. The only method to attempt account recovery is through the secure online form at ************************************** may submit the form up to two times per day, and we recommend including any information not previously provided to improve your chances of success.
      We understand this may be frustrating, but these measures are in place to protect our customerspersonal information and account security.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 6/16/2025, I opened my email to see an email from microsoft regarding a request I made to unlock my microsoft account and in the email it said that "due to the length of time since the account was suspended", they cannot reactivate it or even look into my case.

      Business Response

      Date: 06/24/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request SIR21379319, we see that our accounts and billing team has been working with you on this issue. Please continue cooperating with our agent so we can reach a resolution.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 06/26/2025

       
      Complaint: 23474917

      I am rejecting this response because:

      I have contacted support and they told me that they will not unlock my account due to the time that has passed since my account has gotten locked.

      Sincerely,

      **** *****

      Business Response

      Date: 07/07/2025

      Dear **** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

      Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a Surface Laptop, Copilot+ PC (13.8 inch) to Microsoft, and the package was delivered to their return center on June 3, 2025, per the tracking information. Their return policy states refunds are processed within 57 business days, but it has now been 9 business days and I still have not received my refund.I have already tried contacting Microsoft support, but *** received no helpful updates or resolution. It has been far too long, and Im frustrated by the delay and lack of communication.If my refund is not issued soon, I will be forced to initiate a chargeback through my bank.I would like this resolved immediately.

      Business Response

      Date: 06/25/2025

      Dear **** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

      Sincerely,                                                                                           

      Microsoft Corporation

      Customer Answer

      Date: 06/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continuously receive fraud popups in Microsoft Windows. One caused access to ALL of my personal records including bank by unauthorized parties. I was required to change many many records to secure them.

      Business Response

      Date: 07/02/2025

      Dear ******** ********,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7080357064.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

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