Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

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  417 Union Pacific Blvd Laredo, TX 78045-9428

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complain with Microsoft on some issues with bill. I was charged for 4 license renewals for software issue. I was sent for 4 when I should been charged for only 1.

  Business Response

  Date: 06/20/2025

  Dear *** *******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.
  
  Sincerely,                                                                                           
  
  Microsoft Corporation

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23455995
  
  I am rejecting this response because: Solution is still pending
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 07/08/2025

  Dear *** *******,

  We note that you are currently in communication with one of our executive escalation agents. To assist in completing their investigation and resolving your issue, they have requested additional information regarding your purchase. Kindly respond to their most recent email, which was sent on July 3rd.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23455995
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep trying to talk to someone on the phone at Microsoft and their process to speak with someone on the phone is absent. I've requested a call back from agents and chat because the phone line does not provide an option to speak with someone so I purchased a product through Microsoft I expect to be treated with courtesy call me. This is why the Better Business Bureau is being filed.

  Business Response

  Date: 06/17/2025

  Dear ***** *******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                           
  
  Microsoft Corporation

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using my Windows 11:PC and Microsoft forced an update I paused and locked up my PC. Upon restarting Its been going for hours. I can't use my PC now. I want everyone at Microsoft held accountable and punished. Am tired of these f****** nerds not being held accountable for getting away with this. Law suits are being filed as we speak. These a******* are finally getting what they deserve for this

  Business Response

  Date: 06/17/2025

  Dear **** ****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                           
  
  Microsoft Corporation

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged $7.99 per month from Miscrosft Realms. I have tried to cancel this subscription at least 6 times. I have had no success in being able to cancel this subscription or even find the correct pathway in which to deal with this. I want this payment stopped immediately. I would also like a refund for the last 6 months of payment.

  Business Response

  Date: 06/18/2025

  Dear ****** ********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. 
  
  We understand that you want to cancel subscription for Minecraft realms. 
  
  Minecraft realms comes with two types of subscription. Depending on the device youre playing on, you can choose either a one-time purchase or a recurring subscription.
  
  With a one-time purchase, you can create a one-month or a six-month Realm. These one-time purchases are non-refundable and will not renew automatically once they expire. With a recurring subscription, youll be charged automatically every 30 days, until you cancel the subscription.
  
  If you have a subscription with a Microsoft account (for ********************** One), you can manage your subscription within ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* while signed in to your account. From there, you can cancel your recurring subscription, which will take effect on your renewal date. For more information, refer the section How to cancel your subscription to Minecraft realms from the article **************************************
  
  For additional information, see *****************************************************************************************************************************************************
  
  However, for any subscription or refund related queries, we do have a dedicated team, let me point you in the right direction. I would suggest you get in touch with the *********************************************************************************************************************************************************************** team and they will help you with the appropriate details.
  
  Sincerely,
  
  Microsoft Corporation
   

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23451321
  
  I am rejecting this response because: they are not putting me in direct contact such as a phone or direct link to someone who can cancel this subscription. They only sent me to generic articles on how to cancel and they do not directly provide any customer support. I need direct contact to someone to cancel. Not a generic link. I am trying to follow the instructions that were sent and it is still not working. It should not be this hard to cancel a subscription . 

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/07/2025

  Dear ****** ********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. 
  
  We understand that you want to cancel subscription for Minecraft realms. 
  
  Minecraft realms comes with two types of subscription. Depending on the device youre playing on, you can choose either a one-time purchase or a recurring subscription.
  
  With a one-time purchase, you can create a one-month or a six-month Realm. These one-time purchases are non-refundable and will not renew automatically once they expire. With a recurring subscription, youll be charged automatically every 30 days, until you cancel the subscription.
  
  If you have a subscription with a Microsoft account (for ********************** One), you can manage your subscription within ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* while signed in to your account. From there, you can cancel your recurring subscription, which will take effect on your renewal date. For more information, refer the section How to cancel your subscription to Minecraft realms from the article **************************************
  
  For additional information, see *****************************************************************************************************************************************************
  
  However, for any subscription or refund related queries, we do have a dedicated team, let me point you in the right direction. I would suggest you get in touch with the *********************************************************************************************************************************************************************** team and they will help you with the appropriate details.
  
  Sincerely,
  
  Microsoft Corporation
   

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23451321
  
  I am rejecting this response because: They still haven't given me adequate help in canceling a subscription. Still the same response as earlier. It should not be this difficult to cancel a subscription. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive Tried Everything I Need Real Help Accessing My Xbox Account I have tried everything to get back into my Xbox account and I am beyond frustrated. *** had this account for years. Its tied to an old *** email that I no longer have access to, and your recovery system is completely useless in this situation.Ive filled out the form multiple times. Ive followed every single instruction. Ive contacted *** they either want to charge me or wont help at all. And when I try to get support from Microsoft, I just get sent in circles on the website with no way to speak to an actual person.This is insane. Im the rightful owner of the account. I know the gamertag, I know the purchase history, I can provide the console ID whatever you need. Someone is actively trying to hack my account and Im sitting here locked out because your system wont let me verify through an old, dead email.This needs to be escalated. I need a real human to help me recover my account before I lose it permanently. Ive invested time, money, and memories into this account and Im not going to let it go because of some broken recovery system.Please help get me to someone who can actually fix this, I don't know what to do anymore.

  Business Response

  Date: 06/18/2025

  Dear ****** **********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
  Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. When you have already submitted the **** form, please provide the affected email address associated with the account and the email used to fill out the **** form.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23450999
  
  I am rejecting this response because: I have done this twice a day for the last 4 days and it keeps telling me that it can not confirm my information. I have had this account for almost 20 years. Absolutely ridiculous. Please contact me directly so I can recover my account.
  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 07/01/2025

  Dear ****** **********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
  Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. When you have already submitted the **** form, please provide the affected email address associated with the account and the email used to fill out the **** form.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Has occurred for 7 days. I have been trying to resolve an issue with my emails. I have made (including today) 12 telephone calls to try to resolve the issue. I have been on the telephone with representatives each time. I have asked to to ***************** and I have received every excuse you can think of and then they hang up. I have tried to work with them to no avail. Some have said they will call me back and never do. One representative yesterday was asking about my bank account such as balance, how many accounts do I have, etc. When I asked why, they disconnected the call. They gave me what was their line ***********). This is not a valid number. My ninth call yesterday after 45 minutes said he will need to call me back and never back. I want my issues resolved. I want to speak to someone in consumer affairs in the executive offices.

  Business Response

  Date: 06/20/2025

  Dear ***** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23449171
  
  I am rejecting this response because: I have not been contacted by anyone at msn as promised.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/04/2025

  Dear ***** *****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate **** has been working with you on this issue. Upon checking, we were able to confirm the case remains open and being worked on.Please keep collaborating with our agent towards a resolution.
  
  We will keep monitoring your case through resolution.
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23449171
  
  I am rejecting this response because:
  I have not spoken or heard from an **** at all.  In fact, I have not spoken to anyone at your company.  I am not sure where you are getting your information from but it is not true.
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/16/2025

  Dear ***** *****,

  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your recent concern.

  After reviewing your complaint and service request **********, we confirmed that our support agent attempted to reach you by phone to provide direct assistance. However, you declined to proceed with the interaction due to the agents accent, as they are not from *****************. As a result, we were unable to deliver support or advance resolution efforts, and the case was closed.

  We are committed to delivering respectful, effective service to all our customers through our global support teams. While we understand this may not be the resolution you expected, our processes rely on constructive engagement from both sides. If you would like to resume the matter, please reach out to our support team and confirm your willingness to proceed.

  This complaint will now be considered closed, as no further action can be taken under the circumstances.

  Sincerely, Microsoft Corporation

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, I subscribed to Microsoft Azure cloud services for a college project. In June 2024, my college closed due to financial issues, which resulted in me losing access to my Azure account and the ability to close or manage the subscription.Since that time, I have been charged a monthly subscription fee. I contacted Azure Support multiple times through phone, chat, and *******. On each occasion, I was assured that my account would be closed and the charges would stop. Despite these promises, my credit card continues to be charged.I am requesting that Microsoft:Cancel the Azure subscription immediately,Stop any further charges,Thank you for your assistance in resolving this matter.

  Business Response

  Date: 06/18/2025

  Dear ***** *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.
  
  Sincerely,                                                                                           
  
  Microsoft Corporation

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23448719
  
  I am rejecting this response because:

  I have not been contacted by anyone from the Microsoft Azure team via email or phone, and the issue remains unresolved.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/08/2025

  Dear ***** *****,

  We are writing to confirm that your business account is currently in a disabled status due to issues related to payment. Our records show that a chargeback was received for the most recent transaction, and as a result, the account has been marked for closure following the ******* process.

  Please note that no further charges will be applied to the account.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19, 2025, microsoft Corporation banned my xbox Console and *************#***** , blocking xbox Live and offline access to purchased single-player digital games. The enforcement page listed a violation following trash talking to another player. I appealed, acknowledging the violation. An email (April 23, 2025) stated the ban was for manipulation of xbox services, which I absolutely did not commit, suggesting an error, false report, or unauthorized activity. I initially thought the console ban was for the trash talking, considering it happened the day after the incident. When I appealed that is what it was in reference to, seeing the reason for the ban was manipulation of xbox services was utterly bewildering. I have absolutely no clue what this in reference to. One and a half months later, the enforcement page for Tr4sh#**** still displays Sorry, we can't get notifications right now. Try again later. .The enforcement page for Hopz (main account tied to the *********************** shows no bans or infractions regarding the incident.. The console ban is not listed in enforcement history on either account and ********************** have no provided any explanation to these unfounded accusations.The console ban prevents offline play of ALL purchased games due to a Home xbox setting failure. Attempting to play offline triggers an error requiring an internet connection or to play offline. After going offline, another error demands setting the console as Home xbox to play offline, but the setting is impossible to trigger without internet. This loop renders offline play impossible, denying access to every single game I have ever purchased. I contacted xbox Support via live chat (April 2025). The agent provided no information and advised replying to the enforcement email, a non-standard suggestion. microsoft has not clarified the ban reason shift, enforcement error, or offline play issue. ***** ***** ********************* Gamertags: Hopz, Tr4sh#**** Xbox Serial # : ************

  Business Response

  Date: 06/18/2025

  Dear ***** *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we have determined that only the Xbox enforcement team has the authority to revoke Xbox bans. We kindly suggest contacting them to request lifting the suspension. Unfortunately, only the Xbox enforcement team can resolve this issue. Use the following link to contact them: **********************************************
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation
   

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23448670
  
  I am rejecting this response because: Following your recent response to my Better Business Bureau complaint. your letter told me to contact the enforcement team at **********************************************, but its clear my complaint wasnt properly reviewed. If it had been, youd know the enforcement page is broken for the secondary account ******#*****. For months, its shown the error: Sorry, we cant get notifications right now. Try again later. This means Ive never seen any details about my ban on the siteno reason, no duration, nothing. Only an ambiguous email stating the account "manipulated ********************** services" which is strange considering the ban happened the day after I called somebody a slur. 

  Your email claimed the ban was for manipulating Xbox services, but this makes absolutely no sense. The ban hit the day after I used offensive language in a message (I called someone a derogatory term, which I regret). I figured thats what triggered it. On my secondary account ******#*****, I was able to submit an appeal the next day, in which I  addressing the language issue assuming that was the reason for the ban (none was stated) , where I then received the response just repeated the vague manipulating Xbox services reason without explaining what that means. Ive got no clue what manipulation Im supposed to have done and have yet to receive any evidence of me doing so, and Ive received zero details despite trying to appeal. Again , I have and still am begging for evidence of manipulation to be shown. I previously requested immediate lift of the console and account ban along with an explanation for the reasoning- I also requested $500 for lost console and games access during this time. I am now changing my request to $1,0000 due to lost console & game access for a now extended period of time, and the delusionary treatment I have received.   

  The enforcement team is nearly impossible to reach. Theres no phone number, no email, just a broken website  that doesnt help. You all all are very well aware of this too , which makes this, not even half hearted, auto generated response particularly insulting. Im , again, asking for a proper investigation into my ban. Please fix the enforcement page error for my main account, provide a clear explanation of what manipulating Xbox services means in my case, and confirm whether the ban is tied to my language or something else
  
  

  Business Response

  Date: 07/07/2025

  Dear ***** *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we have determined that only the Xbox enforcement team has the authority to revoke Xbox bans. We kindly suggest contacting them to request lifting the suspension. Unfortunately, only the Xbox enforcement team can resolve this issue. Use the following link to contact them: **********************************************
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23448670
  
  I am rejecting this response because: for the 3rd time, I have already tried to reach out to the enforcement team multiple times, If I was happy with their response I wouldn't be filing a complaint with the BBB.  They didn't even respond. And the one link provided does nothing for me. They will just ignore me again. You ARE xbox, so I think it would be far more appropriate for you to get into contact with YOUR enforcement team instead of telling me to do talk to a brick wall over and over. Thanks for your time!
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/18/2025

  Dear ****** *****,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding the suspension of the Xbox account.
  
  As requested, we reached out to the Xbox Enforcement Team for further clarification. Please note that only the Xbox Enforcement Team has the authority to review and reverse enforcement actions, including account suspensions.
  
  Following their review, the team confirmed that the device in question was flagged due to an unusually high number of account creations within a short timeframe. This behavior is typically associated with automated or unauthorized activity, which violates Xboxs community standards and enforcement policies.
  
  If you would like to learn more about Xboxs enforcement policies or check the status of the account, we encourage you to visit the **********************************************.
  
  We appreciate your understanding and remain available should you have any further questions.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to redeem points on my Microsoft Account and have been told that the account is temporarily restricted. I also have been told the restriction will be lifted. To date, the account is still restricted and I cannot redeem points I legitimately earned. I have contacted Microsoft Support and the ****************************** numerous times over the past month. Support has responded a few times. Compliance has not responded at all.

  Business Response

  Date: 06/19/2025

  Dear ***** *********,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I randomly received a permanent suspension on my Xbox account for seemingly no reason, ive had the account for ages, no strikes on my account from past violations, and it was all of a sudden suspended. They dont give you an exact reason as to why it was suspended and only say it was a violation of some sort which makes appealing the suspension almost impossible because you have to guess what they could have possibly suspended you for when you did nothing wrong.

  Business Response

  Date: 06/18/2025

  Dear ****** *********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we notice this matter only can be fixed for the Xbox enforcement team due only them have the authority to revoke bans, they provide us the following information: After reviewing the suspension, we found that the permanent ban placed onto the customer's account is valid. The customer has already been educated on the reason for the suspension when they submitted a Case Review appeal. We are unable to provide any further explanations than what the customer has already received. The ban will be upheld as well. 
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation