Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,372 total complaints in the last 3 years.
2,144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My account (Gamertag: *************, Email: *********************** and console were falsely banned two months ago. I have zero strikes on my account and have never received one in my years of using it. I tried appealing my ban via the Xbox Enforcement page and was denied within a few minutes. I find it difficult to believe that a real human even looked at my appeal.I checked the enforcement page to see if there were any details on why I was banned and only saw, "No details are available at this time." There will never be details because I did not do anything. I have seen countless cases of people's accounts being falsely suspended, with appeals being denied, and this seems to be an ongoing issue. I have spent hundreds of dollars on this account and would never do anything that would break the community guidelines since this account is extremely valuable to **** would like evidence of me violating the community guidelines because I can, without a doubt, guarantee that there is none. Thank you.
Business Response
Date: 06/16/2025
Dear ****** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and contacting the Xbox enforcement team, who are the only team with the authority to revoke bans, they explained that after reinvestigation, they found that the suspensions issued to this individual's account and devices were warranted. This individual was linked to three bad actor Discord servers and was listed as an owner in those Discords. This was confirmed via account links to the Discord profile. These Discords were involved in organized harassment of other users in Minecraft, using mass bot message spam and realm crashers to harass users. Therefore, the suspensions will remain in place.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/17/2025

Complaint: 23437129

Hello,

I appreciate your response and thank you for your assistance thus far. I know that this is simply not true because I have never created a discord account yet alone have been the owner of any "server". I almost never play Minecraft and have never engaged in or supported harassment of any kind. The claim that I was linked to three bad actor Discord servers is impossible if I have never had a Discord account to begin with. I would also appreciate a clear explanation on how account links were supposedly confirmed and request that they review that evidence again.

Thank you for your time.
Business Response
Date: 07/01/2025
Dear ****** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and contacting the Xbox enforcement team, who are the only team with the authority to revoke bans, they explained that after reinvestigation, they found that the suspensions issued to this individual's account and devices were warranted. This individual was linked to three bad actor Discord servers and was listed as an owner in those Discords. This was confirmed via account links to the Discord profile. These Discords were involved in organized harassment of other users in Minecraft, using mass bot message spam and realm crashers to harass users. Therefore, the suspensions will remain in place.

FOR MORE INFORMATION, PLEASE CONTACT THE XBOX ENFORCEMENT TEAM: **********************************************

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/02/2025

Complaint: 23437129

I appreciate your response, however, I am rejecting this response because the website provided (**********************************************) doesn't give any way to contact Xbox Enforcement. I can only view my suspension and previous strikes (as shown in the attachments). I would like an email or phone number that I can use to contact the Xbox Enforcement team directly. Thank you for your time.

Sincerely,

****** *******
Initial Complaint
Date:06/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two Years in the Microsoft Prison You don't realize you're in a cage until you've lived outside it. For two years now, I've been outside the walls of corporate America.But try buying a computer any brand, any price and youll find one thing is constant: Microsoft. Not optional. Not removable. Not ************* dont use Microsoft.Microsoft uses ******* cant set up a laptop without logging in to their system. You cant send a **** email without Microsoft knowing who, when, and where. And once it's in place? You're done.Theres no uninstall. No opting out. No reset. Youre owned.That machine is branded with your name, your data, and your digital soulforever tethered to their empire.And don't bother trying to change it. You're not a customer. You're a hostage.Customer service? Dont make me ********** their support line and you'll be tossed into a soul-crushing labyrinth.If you somehow reach a human, its someone underpaid, untrained, and utterly unempowered. Try getting actual help? Good luck. Microsoft has made it deliberately impossible to reach anyone who can do a **** thing.Consumers dont matter.Only enterprise contracts do.Meanwhile, our government throws billions at imaginary threats overseas while the biggest surveillance monopoly in the world locks down every digital on-ramp in ********This isnt a company. Its a digital dictatorship.Microsofts grip on our devices, our data, our daily livesunchecked, unregulated, and unchallengedis the single greatest tech overreach of our time.And nobody is doing a thing about it.
Business Response
Date: 06/14/2025
Dear ******* ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing because my Microsoft account appears to be under a temporary security lock. I know my correct password, but the *** verification step is being blocked by the system. I have already tried the automated recovery forms, but they are not applicable as I have not forgotten my password. I believe a security flag was triggered incorrectly. I need to have my verification methods reviewed and the security flag on my account manually investigated. Microsoft team hadn't proide any resolution other than the basic troubleshooting steps. Can you please escalate this issue to a higher technical support tier?
Business Response
Date: 06/16/2025
Dear **** Aldaleel,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a paying Minecraft user under a Mojang account (username: _The_Bomb). In October 2024, I was still actively logged into the official Mojang launcher, using the account to play the game I had already purchased. The launcher included a persistent banner stating that Mojang account migration to ******************** accounts would be rolled out over the next few months. It also displayed a Continue and Migrate button, indicating the process was still active.When I clicked that button, following the launchers own instructions, I was immediately signed out and permanently locked out of the account. There was no warning that the migration window had ended, nor that I would lose access by proceeding. In fact, everything implied that the opposite was true. After reaching out to support and supplying screenshots and a detailed explanation, I received copy-pasted policy responses that made no effort to address the actual issue.This feels like an intentional design trap. The launchers interface misled me into thinking I could still migrate, then locked me out entirely. Now, Im being told the only option is to start over and re-purchase the game. This looks like a deceptive tactic designed to force former ****** users into buying the game again, despite having already paid for it and followed the official instructions. I have lost access to my account, my custom skin, and a username Ive used for over a decade; all without warning or recourse.And, to be clear, this was not an old launcher disconnected from updates. It allowed me to download and play the latest version of the game, which came out long after they should have sent a message saying the migration window should have ended.
Business Response
Date: 06/12/2025
Dear ***** ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We apologize for any inconvenience, but we need to inform you that the migration from ****** accounts to ******************** accounts is no longer possible. Here are the details:

Account Migration Completed: As of September 19, 2023, the migration of Mojang accounts to ******************** accounts has been completed. This means that it is no longer feasible to migrate unmigrated accounts or proceed with the migration process.

Deadline Passed: If any users still have unmigrated Mojang accounts, they will not be able to sign in to ************* or the Minecraft Launcher for migration purposes. This change was implemented to ensure that everyone plays using accounts with improved security and player safety. Additionally, ********* Support will no longer assist with any MSA migration-related tickets after September 19, 2023.

We understand that this may not be the resolution you expected, however, since we had a timeframe for these actions to be taken and this timeframe has ended, we will not be able to take further actions on this matter.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/25/2025
Microsofts response completely ignores the substance of my complaint. I am not disputing that the migration window closed. I am pointing out that your own official Minecraft launcher running a post-migration version of the game, in October 2024, displayed an active Continue and Migrate button; and I was still logged in and playing.
I followed your systems instructions, which led me to believe migration was still ongoing. No warning was given, and I was immediately locked out of my account. Now, Im being told to re-purchase a game I already paid for and was actively using. This is not a case of missing a deadline. This is a case of being misled by a live product interface, and being punished for trusting it.
Refusing to acknowledge this misleading UI and instead sending me a generic migration policy message is not acceptable. I followed instructions in good faith and provided screenshots of exactly what happened. Microsofts current stance appears designed to force users like me to re-buy access to something we already own.
I am formally disputing Microsofts response and request that the BBB keep this case open.
Business Response
Date: 07/07/2025
Dear ***** ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

Minecraft Java Edition account migration was announced in October, 2020 and began in June of 2021. Both the announcement of migration and the beginning of the process made international gaming news.

We sent monthly emails reminding players to migrate their accounts beginning in June of 2021. In 2022, we messaged players that they would no longer be able to play if they did not migrate their accounts. Also, in 2022, we began blocking play for players who had not yet migrated. We extended the migration end date multiple times over the two years migration was available, finally ending eligibility in September of 2023.

Once migration ended in 2023, we offered a 90 day grace ******* for which we offered players a fresh license for the game. This grace ****** ended in December of 2023.

We are unable to further migrate accounts and refunds are not available.

The migration process met all international regulations.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
forced windows 11 now my computer dont work but i need security when i had norton = why the f i need microsoft security = scam my computer dont work any more did a factorey reset windows 10 and and ****************************************************** my computer then next day forced upgrade now i get 2 blue flashes 2 red and black screen of death . i didnt ask to have this forced c*** on my computer i was going to lienax mint that nigjt this happends = i think we should be able to sue the head people of microsoft if we cant sue them i took my computer go the microsoft store were so sorry . = a crock under the fcc you cant put a viruse on a computer or forced then they say get **** to fix it so now i got to pay **** for a forced update that i never wanted on my computer = jail them now
Business Response
Date: 06/12/2025
Dear *** ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,My Microsoft account has been compliance-locked for several weeks. Ive already completed the **** form and was successfully verified, but the account remains inaccessible.I would also like to note that I still have access to the security proofs linked to the account.Given the sensitive nature of this issue, Id prefer to communicate directly with the Account Online Safety Team via email for security reasons.Thank you for your *************** regards,Bupuh
Business Response
Date: 06/12/2025
Dear Bupuh Uzeve,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/13/2025

Complaint: 23434432

I am rejecting this response because: Not working as I said. Account is still complianced locked, please connect me with any team that can help me.

Sincerely,

Bupuh Uzeve
Business Response
Date: 06/30/2025
Dear Bupuh Uzeve,
Thank you for your response. The account recovery process shared in our previous message is the only option for account recovery. Please submit an account recovery form here: ***************************************; and reply back with the Service Request number created.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2024, we were approached by our business Partner ********* to take an opportunity to become Microsoft Partners with Partner benefits. We joined the partner program and paid the $400 a year for the program. We had no licensing issues and everything went ******* 2025, we had to renew our partnership program. In all of 2024, we were charged $100 a month x 12 months for our virtual machines (which we should have never been charged). We renewed our partner benefits and paid Microsoft another $400. After about a week, our Microsoft Office 365 licensing stopped working and our email stopped flowing. The only way I could resolve this was to buy a temporary monthly license for my email account. My company's email has been down almost a Month. I opened a support case with Microsoft and they don't seem to be able to fix the issue. Support keeps referring to my "prepaid" single license that I have for the short term process. They don't seem to be checking the partner benefits. I have tried to resolve this with them directly. This is my final attempt before taking them to court for lost revenue along with what I have paid them for services.
Business Response
Date: 06/13/2025
Dear ***** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/16/2025

Complaint: 23434274

I am rejecting this response because:
At this time, Microsoft has not completed any of their response. I have not received a response via phone or email and the issue has not been corrected. This shouldn't be closed until they do what they responded with.

Sincerely,

***** ******
Business Response
Date: 07/01/2025
Dear ***** ******,
We have reviewed your case and confirm that our agent has previously reached out in an effort to assist you with your Office licenses. As we have not received further correspondence from you, we would like to ensure your concerns are fully addressed. Should you require additional assistance,please do not hesitate to respond to the most recent communication from our representative.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company:Microsoft Corporation One Microsoft ********************* ******************************* / Account Access No Response to Urgent Admin Account Recovery Request ________________________________________Description of Complaint:I am submitting this complaint on behalf of *******************, where I serve as part of the IT department.On 06/04/2025, I submitted an urgent support request to Microsoft (via email to ******************************************* and *********************************** regarding a locked admin account tied to our business, specifically: **************************** Microsoft account is critical to the daily operations of our company and is currently inaccessible due to two-step verification tied to a phone number ending in 74, which is no longer active or accessible.We have:Access to the email account itself (************************************)Provided a detailed explanation in our original communication Attached a screenshot of the failed recovery attempt Offered to submit verification or identity documentation as needed Despite multiple attempts to resolve this through Microsofts official support channels, we have not received any response. This lack of communication has caused operational delays and increased risk to our IT infrastructure, as this admin account is essential for user and subscription management.________________________________________Resolution Requested:We respectfully request that Microsoft:1.Respond to our original request, or 2.Provide a secure path to verify our identity, and 3.Remove or update the outdated phone number tied to two-step verification, so we may regain access to the companys admin account.We are willing to cooperate fully, provide verification, and work within any official Microsoft process to resolve this securely and professionally.________________________________________Submitted by:**** Del Sol
Business Response
Date: 06/13/2025
Dear **** Del Sol,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/20/2025

Complaint: 23434201

I am rejecting this response because:I have not received any follow-up email or phone call from a senior member of your **************** and Support Team, as promised in your reply.
I would appreciate it if you could provide an update on the status of the investigation and confirm when I can expect to be contacted directly.
Please ensure that any communication is sent to my correct contact information as provided in the original complaint. I remain hopeful we can resolve this matter promptly.

Sincerely,

**** Del Sol
Customer Answer
Date: 06/30/2025
This is a final escalation regarding a critical and unresolved issue impacting Park Street Imports, where I serve in the IT department.
On 06/04/2025, I submitted an urgent support request to Microsoft to regain access to a locked administrative Microsoft account ************************** which is tied to outdated two-step verification information (a phone number ending in 74 that is no longer active).
In my previous complaint, I outlined:
That we still have access to the email account
That we submitted a full explanation, a screenshot of the recovery failure, and an offer to provide documentation to verify identity
That this issue is severely disrupting our business operations.
As of today, 06/30/2025, I have still received no follow-up communication, no investigation update, and no contact from any Microsoft representative, senior or otherwise.
This complete lack of engagement is unacceptable given the nature of the issue and Microsofts role as a mission-critical technology provider. Final Resolution Requested:
We respectfully but urgently request that Microsoft:
Respond immediately to this complaint with a direct update on the status of the investigation
Assign a senior support representative to contact us via the correct contact information previously provided
Offer a secure method to verify our identity and update the outdated recovery phone number
Expedite restoration of access to the *********************** admin account
We remain willing to cooperate fully and professionally. However, this matter has now gone unresolved for nearly a month and is directly impacting our ability to manage critical business systems.
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov. 4, 2024, I purchased Clipchamp ******* Video editor from Microsoft for $83.59. I never received any ******* services. When on the phone and REAL Customer Chats [texting over internet] for more than 2 hours on April 17 and 19, 2025 Case #**********, they could not help me. Upon further cancellation of services they later said, "I can't final any account [subscriptions] for you," under any [of my gmail nor yahoo] addresses with your name. I paid for services with a Discover card, and received a "Renewal" notice five months into subscription. I lost nearly 15 hours in trying to export a 14-min video needed before April 21, 2025. I have copies of emails to their Service Centers, Screen Shots of Bot/Real Texts and evidence of downloading their program, Titled "*******". Unfortunately, I have deleted account and program from computer as it was taking up 20GB and I couldn't edit other videos using alternative APs. Still, I have screenshots of that 20GB in my Hard Drive, and other evidence.I would like the video "Songkran Day 2 Sunday, April 13, 2025" or ""xSongkran Day 2 Sunday, April 13, 2025" sent to me [if it is in their CLOUD] as I've processed it three times, only to have it claim, "Couldn't Download - Disc full", even after I'd reduced all videos sizes and deleted more than 10 extra GB from my Hard Drive. Additionally, Microsoft must return my $83.59 for no services were ever provided - none of their "*******" extras were ever available to me when I attempted to use them.Thank you for your timely attention to this matter,***** ******
Business Response
Date: 06/12/2025
Dear ***** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have four subsequent documents (screenshots) of emails from Microsoft asking for renewal of Clipchamp account but since Im on my phone and phones are in laptop, I cant send them right now.

Sincerely,

***** L. ******
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was banned from unlawfully being mass reported from a player base. After contacting support they provided NO help what so ever and was denied an appeal for my ban. They refused to look at evidence I provided and proceeded with the ban of my account. My username is K07O. I expect to be unbanned it has been over a year and they have completely hardware banned me I cant even use my console.
Business Response
Date: 06/12/2025
Hi Korvous *****,

Thank you for contacting us. Here are the Official Microsoft support channels **************** or visit ********************************************************** to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. Additionally you can submit a case review for your suspension by visiting ******************************************************************************************************************

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 06/12/2025

Complaint: 23432911

I am rejecting this response because: I have already contacted the support team and you have been of no help. I suggest you unban my account because this is ridiculous

Sincerely,

Korvous *****
Business Response
Date: 06/30/2025
Dear Korvous *****,
We recommend submitting an appeal with our enforcement team to seek further clarification regarding the specific reason for the suspension,as they are the sole team within Microsoft authorized to provide detailed information on enforcement actions. Please ensure you follow the official appeal process to facilitate a thorough review of your case.
Sincerely,
Microsoft Corporation

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Microsoft is NOT a BBB Accredited Business.