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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,351 total complaints in the last 3 years.
    • 2,123 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Denial of access to paid services (Microsoft 365) and failure to provide account recovery support despite verified ownership

      Business Response

      Date: 07/09/2025

      Dear ****** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080951524.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 07/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called extended warranty to repair/exchange Xbox x controller that came with the system. Advised that system did not have a controller associated with it when they showed that it should have, advised to call Microsoft, Microsoft offered to exchange controller with a limited edition after failing to contact me for a month. They sent a regular Xbox one controller to replace my Xbox x controller and told me that the limited edition controllers were out of stock. I asked if they could just send a regular Xbox x controller and was told they were also out of stock and he could not give me a lead time on when they would be in stock.

      Business Response

      Date: 06/30/2025

      Dear Reuben Butler,

      Thank you for contacting
      Microsoft Corporation via the Better Business Bureau regarding your issue. We
      understand your frustration about the current issue and want to make it right,
      A senior member of our Customer Service and Support Team will investigate this
      matter and contact you directly via email or phone call to work toward a
      resolution. Your new case number is 7080112172.

      Sincerely,                                                                                           

      Microsoft Corporation

      Customer Answer

      Date: 06/30/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23501350, I will update after contact as the resolution provided was to acknowledge a phone call or email.

      I am currently awaiting contact via email or by phone after 4 PM MST




      Sincerely,



      Reuben Butler

      Customer Answer

      Date: 07/09/2025

      The business has not contacted me me with a resolution. Please advis next steps.

      Business Response

      Date: 07/11/2025

      Dear ****** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your recent experience with your Xbox Series X controller replacement.

      Weve reviewed your case and understand that you were sent a standard Xbox One controller instead of the limited edition controller that was initially discussed. When you requested a standard Xbox Series X controller,you were informed that it was out of stock and no estimated restock date could be provided.

      To help resolve this matter, we will be adding credit to your Microsoft account equivalent to the value of a brand-new Xbox controller. Please note that limited edition controllers may not be sold separately and/or may be out of stock at the time of your request.

      We remain committed to supporting you and ensuring a satisfactory resolution. If you have any further questions or concerns, please dont hesitate to reach out.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 07/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got terminated on my xbox account. I find it unacceptable that I lost thousands of dollars with no remorse. Honestly feels like theft. I told the support team that I got hacked and someone put a bunch of gamer score on it. I even tried to contact the support before hand asking why i had so much gamerscore. its been almost 700 days and I'm still mad about what happened. even if its impossible for you guys to do anything all I wish for is for you guys to at least let me be able to get online in games. I lost so much money because I cant do so. with the cross progression and everything so I cant even use the stuff I spent my SAVINGS ON. I just feel like this is too much of a punishment against me for something I didn't even do. Im honestly disappointed because I loved xbox more then anything else just to get basically robbed for something I didnt do. Please I beg of you to at least think about this. My xbox username is idc man frfr. again please just look into it and give me a 2nd try because thousands of dollars gone like that Is outrageous to me.

      Business Response

      Date: 06/30/2025

      Dear ***** *****,

      Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. After reviewing your complaint, we have determined that only the Xbox enforcement team can resolve this issue. Please contact them directly using the following link for assistance: ***************************************************;

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely, 

      Microsoft Corporation
       

      Customer Answer

      Date: 06/30/2025

      They Instantly denied my appeal even though I didnt do anything. before I got banned I contacted support for help and received nothing. This is insane that I cant get not even a 2nd chance for my account for something i didnt do and you guys just get to run away with my money. You guys need to change how you run things this is wrong. supports supposed to help not tell me nothing and I get punished. Makes it even worse I cant even speak to your enforcement team to talk about my ban since I literally tried to request help DAYS before it happened. Come on how is this in anyway fair???

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my Xbox to help get money to fix my car back in may, I still had access to my account via the ********************** app on my cellular device. Within the time frame of me selling my Xbox and now the app must have updated and logged me out triggering an old 2 factor authentication that is tied to an old cell phone I no longer use. Ive provided every bit of information I can including past credit cards birthdates time of purchases Xbox id numbers and still no luck getting into my account. Ive spent well over $1500 in my account Im a loyal 12+ year customer and Ive been told Im basically s.o.L when it comes to my account when year after year I play the same game and have a following built up. I either want my account access back or refunded for the money and games or just give me access to my games

      Business Response

      Date: 06/30/2025

      Dear ****** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
      Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the wrong game, Sword art ****** "last Recollection" and played it for a total of 41 mins before realizing it wasn't Sword Art ****** "Fatal Bullet". Xbox denied the refund saying I played the game for too long. I think this is unfair and should be refunded or given a credit of same amount.

      Business Response

      Date: 06/27/2025

      Dear *********** *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution..

      Sincerely,                                                                                           

      Microsoft Corporation

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Micorsoft account got hacked and i just want it back.The account was Linked to an Xbox account with an ongoing game pass ultimate. The Xbox account also got hacked so i dont have any Information about it anymore, exept some games i last Played on it and which games i bought myself. The name of the Xbox Account is/was GhostPepper.

      Business Response

      Date: 07/04/2025

      Dear ****** *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080538287.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe someone just abused there power to perm banned my Xbox live account, Ive owned this account for years, and randomly I get perm banned when I barely even use the account, this is a false banned I have done nothing wrong, the email associated with my account is *************************

      Business Response

      Date: 07/04/2025

      Dear ***** Coir,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080537281.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:06/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my microsoft account has been suspended and now I have billing issues with the account sadly. I don't know what to do now. Can you please help me with this?Thank you.

      Business Response

      Date: 07/04/2025

      Dear ***** ******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080537785.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:06/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I tried to reset my password for my account it says its blocked. I dont understand why this is so difficult for a kids video game thing. Weve spent a lot of money on this account so we can play this video game thing. This is very frustrating.Please reset my password for my email address ***************************

      Business Response

      Date: 06/27/2025

      Dear Dustin Frederick,

      Thank you for contacting Microsoft Corporation via the
      Better Business Bureau regarding your account recovery request.
      Please visit https://account.live.com/acsr?cs=1  to provide
      information necessary to confirm you are the rightful owner of your Microsoft
      Account. This is the only method to regain account access. You can submit the
      form up to two times per day. Please try to submit information not previously
      provided.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed a Microsoft account a few months back. What I didnt know is that it was linked to a game called Sea of Thieves and all game data is held in the Microsoft account with no way of transferring data to a different account. A game I purchased through ***** with the same email address. I have put hundreds of hours into the game as well as purchased in game content. ************************** I would really like to have my progress or account recovered if possible so I dont lose everything I earned and paid for.

      Business Response

      Date: 06/27/2025

      Dear Thomas Stubbs,

      Thank you for reaching out to Microsoft via the Better
      Business Bureau. Unfortunately, Microsoft is unable to assist with your request
      as it pertains to in-game data for the Sea of Thieves game. We recommend
      directing your inquiry to the game developers, who will be better equipped to
      assist with recovering your data.

      Sincerely,

      Microsoft Corporation

    Microsoft is NOT a BBB Accredited Business.

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