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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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Microsoft has 93 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 309 Customer Reviews

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    Review Details

    • Steven L

      Date: 02/21/2024

      I downloaded a new version of Microsoft 365 on my MacBook Air yesterday and several times since then. I cannot open my files. Instead I get a popup telling me that Microsoft respects my privacy. I have to force quit to get rid of the popup, but still can't open my files. I've tried to contact Microsoft, but there is evidently no customer service center with real people to talk to you. Instead you have to do an online chat, and even that didn't solve the problem. I was on for an hour and a half yesterday afternoon. I think that Microsoft is a very unprofessional company and I'm getting increasingly frustrated because there's no one to guide me through what I'm doing wrong. I have not received a receipt for the purchase of the software and I'm getting to the point where I'm thinking about changing to something else. My fear, of course, is that I will lose all the files I've created. This is completely ridiculous. None of the supposed places in the city that deal with this nonsense has a phone number where you can call and make an appointment. Instead you are redirected to the Microsoft phone numbers, which run through their information at a cheetah's pace, leaving you hanging with no further information, except to go online. I think Microsoft needs a serious reorganization to help people, not just take money and leave them dangling. Thank you.

    • Amber P

      Date: 02/16/2024

      If I could give negative stars I would. When playing on Xbox games last night a person was using hateful speech and lgbtq+ things as insults. I reiterated in quotation marks what the player had said stating IN THE MESSAGE this is what you said. He then reports my message and my account gets banned. Never once breaking any Xbox rules. I received 3 strikes for this one message. He is still spamming me with messages in a form of harassment, yet nothing has been done to this player.

    • Cleveland P

      Date: 02/13/2024

      My account is locked, filled their recovery form several times, it dies not work. Finally talked to someone and told me nothing they can do. They have no problem taking my money abd charging my cc every year for Live subscription, but now I can't access anything. These guys are crooks..

    • Jamal54

      Date: 02/09/2024

      I have the Xbox Game Pass subscription and whoever is controlling the games and the console in general should be fired because I’ve had this subscription forever and when I go to play Texas Chainsaw Massacre or any other games online someone controlling that aspect completely lets me stop playing the game completely and it sucks. Thanks

    • Alana J

      Date: 02/08/2024

      Easy to open account with them, but almost impossible to close one!

    • Sandra H

      Date: 02/07/2024

      Attempting to get a refund for a charge for Microsoft 365 that was charged on 1/11/24 to my current credit card. Their customer service department was called twice and no refund noted on my credit card in 3 weeks. Called again today and was told the refund was credited to my old cancelled credit card. I explained the charge was on my current credit card and the customer service rep stated it was the banks problem. Very poor customer service!! My next computer will be an Apple so I don't have to deal with Microsoft!!

    • Redacted R

      Date: 01/28/2024

      Tried to get my Microsoft rewards from shopping in Microsoft Edge. It would go in for review and I should be getting cashback. But all my cashback from all sales disappear. I've sent emails about it and was given an "we're sorry it's taking so long" it's been months and have not heard from them. The cashback system is a privacy scam.

    • Jamar M

      Date: 01/26/2024

      Please shut this place down they locked me out of my account

    • Keith H

      Date: 01/25/2024

      I purchased an app at the Microsoft App Store to scan directly into pdf. Unfortunately the software ie; word that I was using could not open the pdf up because the file was too large. As it turns out the app I bought was unable to let me change the scan setting from photo to document. After working with the scanner people I got it fixed so I dont even need the app I bought. I had the app only a couple of hours. After struggling to get a hold of someone about a refund, and being disconnected on along with there last reply that I need tech support, Im still out the money and cant get a hold of someone to fix this. This is wrong and crooked the way they treat people

    • Doug P

      Date: 01/25/2024

      I spent an hour trying to resolve an issue. Phone number says that I go to a website. Website doesnt help. Where are the humans? Take the phone number down please. It is a loop and that leads no where. I even was placed on a customer service messenger that said wait a moment and youll be connected. A moment is not 15 minutes.

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