Reviews

This profile includes reviews for Toxin Rid's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toxin Rid

  8332 196th Ave NE Redmond, WA 98053-7535

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  Toxin Rid

  PO Box 2011 Redmond, WA 98073-2011

Review Details

• Review fromBrian P

  Date: 12/27/2023

  1 star
  DO NOT TAKE THIS. It does not work. I took the 5 day (added 2 days worth based on the 'calculator' and I read and followed their instructions EXACTLY, and tested positive with the very first test strip they gave me. Support responds with BS answers about how their product is 90% effective which "doesn't mean 100%". The support number associated with them NEVER works. Their support takes their sweet time and says the support channels 'are actively monitored' but NO ONE gets back to you especially after your purchase. I waited an hour or two when I went to support BEFORE I bought the product, but since I bought it, I've been waiting a week! I went to the 'live chat' (it's always '****'), and when he didn't like me telling him how angry I was at not testing negative, HE ENDED MY CHAT!I'm telling you, abstain, or do something else because THIS PRODUCT DOES NOT WORK. Instead of going where they tell you to go for reviews, ****************, go to the Better Business Bureau and look there...you will see. They are making tons of money and could not care one bit if you fail or not, just ask them. Also take note that the only reviews they have on their sites for Test Clear and Toxin Rid are 5 star reviews.Again, dont trust this at all if you use any more than once or twice a month. You can tell what kind of company they are by reading their responses on Better Business Bureau. They will call you out if you say anything bad about them. I only put one star because I wasnt able to put 0.

• Review fromHeather E

  Date: 11/28/2023

  1 star
  I am appalled by the reviews here. Seems the company is spending more time responding to their valuable customers in a derogatory condescending way, instead of appreciating and bending over backward for them. Im discussed. To think I almost bought this product!!!!! THANK YOU SO MUCH for the reviews!!!! We need to stick together and put bogus companys like this out of business!!!

• Review fromSuzy Q

  Date: 09/06/2023

  1 star

  Suzy Q

  Date: 09/06/2023

  Toxin Rid is a rip off and cant be trusted they only want your money and none of their products is works - DO NOT BUY IT ??

  Toxin Rid

  Date: 09/07/2023

  This person is not a customer of ours, nor have we had any interactions or communications with this person.

• Review fromCameron L

  Date: 08/19/2023

  1 star
  I did the 7 day detox program. I spent most of it having liquid diarrhea and in moderate pain. I still tested positive for marijuana and Im pretty sure its not from the detox. Also the drink stuff tastes like river water from chernobyl with a pinch of kool-aid. DO NOT WATSE $300+ ON THIS PRODUCT!

• Review fromLa L

  Date: 07/09/2023

  1 star

  La L

  Date: 07/09/2023

  Yea total scam. And websites promoting do so to get kickbacks. Why are they still aloud to steal? Who knows. Oh well. I will be typing any product in the future in my search bar with the addition of the word "scam" to try to prevent this in the future. Hopefully the BBB will do something as it is their job to ....

  Toxin Rid

  Date: 07/13/2023

  Hi ******,

  Checking into your information, I see you ordered an item from **, and received it on time.
  
  In what way were you scammed or stolen from? These are serious allegations with no evidence provided.

  Looking forward to your response,

  Toxin Rid Support
  

• Review fromUpset C

  Date: 07/02/2023

  1 star

  Upset C

  Date: 07/02/2023

  Ordered the 10 day program for heavy toxins. I quit completely 14 days before starting it. Did the toxin rid detox exactly as directed and am now on day 45 of being clean and still testing positive. *********************, DOES NOT WORK!!

  Toxin Rid

  Date: 07/13/2023

  Hi Angele,

  I'm sorry to hear our 10 Day Program wasn't enough in your case.

  How many days of our program a person needs depends on many factors, with more days providing more detoxification.
  
  The major factors that can inhibit a quick detox are the toxins involved, frequency of use, diet, exercise, sleep, and body mass.
  

  Checking our support tickets, I was unable to find one from you using the email on file.

  In the future, please consider reaching out to our support teams and we will happily assist you. Either in choosing the best solution given your unique circumstances, or following-up with any next-step recommendations.
  

• Review fromKris O

  Date: 12/16/2022

  1 star

  Kris O

  Date: 12/16/2022

  ToxinRid has HORRIBLE customer service. They offer expedited shipping (very expensive) and we paid for it. The items were NOT delivered on time and were so late we could not use the product. ToxinRid's response to us was 'Too bad - stuff happens'. (I have this in writing, by the way). And after we repeatedly requested refunds for the expedited shipping we did not receive they still have not refunded the money.Their treatment of us as customers was nothing short of abysmal.

  Toxin Rid

  Date: 07/13/2023

  Hi ****,

  Unfortunately, due to the 2022 holiday season traffic, ***** did indeed fail to deliver your package on time.

  As was discussed in your support ticket, we have submitted a claim on your behalf with *****.

  I apologize for your experience with *****, but we are not *****, UPS, nor ***** and thus not in control of their delivery performance or refund policies.

  We do our best to debate on behalf of our customers with shipping partners, but are equally at the whim of their final decisions.

  We are continuously evaluating our relationships with shipping partners and will be taking your experience into consideration.

  Regarding your claim of our support staff responding with "stuff happens", I attempted to, but did not, find any evidence of such. Please provide evidence of this as we would equally find this interaction unsatisfactory.

  Any other perceived mistreatment by us is unfounded. You received your package, and we have done our part as the shipper in this case.
  

• Review fromJ. D.

  Date: 11/07/2022

  1 star

  J. D.

  Date: 11/07/2022

  I ordered the 3 day detox along with the drink that you drink the day of the drug test. I stopped smoking marijuana and was clean for one week before taking the test. I followed the instructions correctly, but I still tested positive for marijuana. The product has a money back guarantee label on the container so I thought I would try to get some of my money back at least for the product itself. I sent my positive test, the bar codes, and proof of purchase to the company within 30 days of the purchase. It has been about a month since they received my package, but they still have not given me a refund. The customer service rep who goes by the name ***** has been very unhelpful.

  Toxin Rid

  Date: 07/13/2023

  Hi ****,
  
  I'm sorry to hear our 3 Day Program + a drink wasn't enough in your case.
  

  How many days of our program a person needs depends on many factors, with more days providing more detoxification.
  
  The major factors that can inhibit a quick detox are the toxins involved, frequency of use, diet, exercise, sleep, and body mass.

  In the future, please consider reaching out to our support teams and we will happily assist you. Either in choosing the best solution given your unique circumstances, or following-up with any next-step recommendations.

  We do indeed offer a money-back-guarantee on all of our programs.
  
  As discussed in your support case, there was unfortunately missing information in your money-back request, particularly the levels your sample tested at. Without this information, we can only guess what you actually tested.
  
  Beyond that, are support team expertly navigated your barrage of verbal abuse including cursing, name calling, and slander, while still providing you the help you requested.
  
  Have a great weekend,
  
  Toxin Rid Support
  

• Review fromBryan T

  Date: 11/05/2022

  1 star

  Bryan T

  Date: 11/05/2022

  Worst Company Ever!! Do not buy this garbage. They will not speak to you on the phone. I have left 5 voicemails and requested 7 times via email to speak to someone. I have been told via email no one will call me and they will not honor my return. I provided all the information (documentation) they claim needed for a return but they still will not honor it. I have tried to leave a review on the website but they will not post it. They will only post 4 and 5 star reviews.

  Toxin Rid

  Date: 07/13/2023

  Hi *****,

  I apologize for the lack of telephone support at the time. We are a small company, and our phone availability does fluctuate at times. However, we are regularly available via email, and communicated with you there.
  
  As discussed in your support ticket, there were some issues understanding where your envelope was without providing us with a tracking number. We did receive it, but there was unfortunately missing information in your money-back request.

  Our reviews are handled through a 3rd party, ****************, and we do not have control over the posting of reviews on their platform. We do of course accept honest critiques of our products & services.

  Thank you,

  Toxin Rid Support
  

• Review fromAmanda P

  Date: 09/23/2022

  2 stars
  I ordered a 12 day detox program, I stopped smoking a week before the product arrived. I really wanted this product to work especially since I spent $200+ on it, I followed the directions exactly. I set my alarm to take the pills at the same time every day. I did not smoke, and I drank at minimum a half gallon of water a day. For reference Im 54 and 120 lbs. I tested myself on the 13th day and still tested positive! Shipping and delivery was fine but this product is extremely hard on your intestines and with it still not work for me, Im just devastated. I even stopped drinking while on this because it was suggestion on the product label. So disappointed this didnt work.