Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* MIMD I have answered in the last three years several surveys for this company so did other doctors who are complainingon the Internet about them. They are not paying the bill. They are stealing the money and not sending us the money, they promise they will if we answer the survey we spent hours answering service and the embezzle the money I would enclose a picture I took of two surveys I did for them recently. They canceled my account. Never paid me any money. Send mean email that if I didnt use the credit I have I will lose it when I went to their website to try to login I canceled so they stole all this money. I contacted them. They dont answer the phone and every time I send them an email they say well look into it and then no answer at alluntil this day. These people are crooks and I hope you can do something about that or shut them down.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed multiple surveys in which prior to completing surveys it is stated that the honorarium will be credited in 4 to 6 weeks. Still pending honorarium. Study ***** completed 3/13/25 still pending approval. I have sent multiple messages to mdsforlives with no response. I still have pending approvals for studies ***** and ***** completed over a month ago as well. This is not appropriate and needs to be resolved ASAP.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recruited by ******** ****** from ************************** to take a survey about inflammatory bowel disease (the survey number was GID-*****). I was offered $180 for my time commitment and completed the survey 4/2/2025 at 10 AM central time. Following completion of the survey, ******** reached out again to ask that I refer other doctors to him so that they could complete the survey. I chose not to because I could not access the ************************** portal. The website allows you to login but does not allow you to access your earnings. I let ******** know this and he promised to follow up within 24 hours. He did not respond ever again. Now when I call the number he used to contact me ************** I get an automated message that I'm waiting in a queue but no-one ever answers.I'm disgusted by the actions of this company. Having now reviewed other complaints on this forum it seems like I was duped and they stole my time from me without ever planning to pay me. Shameful.

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up/registered for this survey site for medical professionals via an affiliate link that awarded me a $20 sign up/registration bonus. However, after registering I was told that my account would not be credited the $20 registration/sign up bonus until I had completed my first survey. I completed my first & 2nd surveys on the site months ago, yet my account was not immediately credited the $20 sign-up/registration bonus I had been twice bren assured by ********** CSR **** would be credited upon completion of my 1st survey & still to this day my $20 sign-up/registration bonus has not been credited to my account balance. I have sent multiple messages to MDforLuves CSR **** in the last 2.5 months asking to have my $20 bonus credited to my account as promised, but I am either told they are "looking into the issue" or my messages are ignored. Furthermore, MDforLives has a $50 account balance minimum in order to cash our your ************ balance is only $48 from the surveys I took, which is why I have been consistently contacting MDforLives ********* have my $20 sign-up/registration bonus credited to my account as promised, so my balance would exceed $50 & I can cash out, but my inquiries are being ignored. I just want the $20 sign-up/registration bonus I was promised & have earned credited to my account balance. I have includes a screenshot of my correspondence with MDforLives CSR support where they clearly stated to me in October 2024 that my $20 sign-up/registration bonus would be credited to my account as soon as I compketed ny first survey which I did & was approved this past January 2025, yet MDForLives has still consistently failed to credit my account the $20 bonus despite my repeated correspondence to them requesting they do so.

  Business Response

  Date: 04/10/2025

  Hi Dr ****** **********-******,

   

  We apologize for the bad experience. Could you please share the link through which you registered? We will check and rectify the issue.

   

  Regards,

  Team MDForLives 

   

   

   

   

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have 72$ from the Surveys I did for this company. I tried to collect this money since August 2024. I reached out to them multiple times regarding getting the money. I have sent them the screen shots and videos they requested. MD for Lives did not help me to resolve this issue. I emailed them in Jan and again in March and again, nothing was done. They now tell me that this money is going to expire in 5 days. I reached out to them again to get access to this money. They again requested the same things that I already sent them on multiple occasions. NOTHING has been done and I still dont' have the money.

  Business Response

  Date: 03/25/2025

  Hi,

   

  We have resolved the profile issue. You will be able to redeem your rewards.

   

  Regards,

  Team MDForLives

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they hired me for a diabetes study for ****** and didn't pay and are hiding from me

  Business Response

  Date: 03/14/2025

  Hi ***** *****,
  
  Greetings from MDforLives!
  
  We apologize for the delay in processing your voucher, which was caused by the study being live during the processing period. You recently participated in the Type 2 Diabetes study (GID-38863) with MDforLives, and we had promised you a $125 voucher.
  
  We are happy to inform you that you have successfully completed the study, and the voucher details have been sent to the email address you used to contact us.
  
  Please be sure to use the voucher before it expires, as no alternate voucher will be provided.
  
  Thank you for your patience, and we truly appreciate your continued participation in our studies.
  
  Best regards,  
  Team MDforLives
  
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out three surveys 8/30/20249270Healthcare surveyClient Reject0 8/15/20249196Healthcare surveyClient Reject0 7/24/20249028Healthcare surveyClient Reject0 all were listed as "client reject" and I have not received the promised honorarium for any of them. I have not done a single survey for this site that has been given the promised honorarium. This is false advertising.

  Business Response

  Date: 11/24/2024

  Hi Dr. *** ****,
  
  We regret any inconvenience caused.
  
  Regarding survey 9028 , 9270 and 9196, we apologize that the client found your responses unsatisfactory, resulting in the rejection of your submission. Therefore, no honorarium has been awarded for this survey. To prevent such occurrences in the future, we kindly ask you to review the questions carefully and provide your honest opinions.
  
  Your insights are crucial as they contribute to the development of new and improved products and services.
  
  We will make sure to cross check the reason and keep you updated.
  
  Should you have any further questions, please contact us at ************************************************************.
  
  Best regards,
  Team MDforLives

  Customer Answer

  Date: 11/24/2024

   
  Complaint: 22580844
  
  I am rejecting this response because:

  This is not acceptable at all. I spent the time doing the surveys and send multiple messages which you ignored.  You cannot just reject surveys whenever you want as you are collecting paid survey responses for free with bait and switch. 

  Business Response

  Date: 12/05/2024

  Hi Dr. *** ****,
   
  We would like to inform you that the screener was included in the phone interview surveys 9270 and 9196. You qualified for the main survey; however, we attempted to call you multiple times to schedule it, but unfortunately, we were unable to connect. As a result, you are not eligible for the incentives. To be eligible for the incentives, you must complete the entire survey.
  For Survey 9028, the response was rejected due to answers that did not meet market research standards.

  
  Best regards,
  Team MDforLives

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MDforlives is supposed to be a website for health care professionals to share insight, complete surveys and make some extra money. However, the company does not want to pay out the money they claim to offer. I have reached out to them several times about surveys I have completed and wanting to redeem my money for the gift cards they allegedly offer. Each time I get a very generic and contradicting response. I have received responses saying it takes 2-3 weeks to process and another response saying 6-8 weeks. Either way it had been over the time period for both of those. At this point I just want to redeem my rewards and close the account, never to use the service again.

  Business Response

  Date: 11/20/2024

  Hi Dr. ****** ****,
  
  We regret any inconvenience caused.
  Regarding survey 9304 , we apologize that the study had taken longer than anticipated to close. As a result of which the incentive had not been credited. Kindly provide us some time for the incentive to be processed as we have just confirmed the closure.
  
  Your insights are crucial as they contribute to the development of new and improved products and services. We kindly request your cooperation during this time.
  Should you have any further questions, please contact us at ************************************************************.
  
  Best regards,
  Team MDforLives

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a survey on 9/4/24 with survey ID 9215 and it has remained in pending status for nearly 1 month. I have made multiple attempts to contact the company, but they do not respond in any way. It seems quite intentional that this survey remains in pending status because as soon as it moves to completed status, my reward amount will reach the threshold to allow withdrawal of rewards. I have no other way to get through to this company so I am having to resort to what it appears many other people have had to do. I am very disappointed in this company.

  Business Response

  Date: 10/03/2024

  Hi ***** **********,
  
  We regret any inconvenience caused.
  
  Regarding the survey ID - 9215 it is currently under review .
  Please be informed that , Upon completion of a survey, your responses will undergo a validation process lasting a minimum of 6- 8weeks.
  
  During this time, they will be reflected under "Points in Review." Once successfully approved, they will be released and begin appearing in the "Completed Surveys" section. We kindly request your patience and rest assured.
  
  Please note: If the answers do not meet the quality standards, they will be rejected and hence it will show under the incentives rejected section.
  
  Regards,
  Team MDForLives

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22363152
  
  I am rejecting this response because: Although the business has made a single contact to inform me they will look into the matter, nothing has been resolved and no further communication has been received. They stated they aimed to get back in touch with me within ***** hours. Considering only business days, the 48 hour window was closed yesterday. I will not rescind my complaint at this time. 

  
  Sincerely,
  
  ***** *.

  Business Response

  Date: 10/23/2024

  Hi ***** **********,
  
  We regret any inconvenience caused.
  
  Regarding the survey ID - 9215 it is currently under review .
  As informed previously  , Upon completion of a survey, your responses will undergo a validation process lasting a minimum of 6- 8weeks.
  
  During this time, they will be reflected under "Points in Review." Once successfully approved, they will be released and begin appearing in the "Completed Surveys" section. We kindly request your patience and rest assured.
  
  Please note: If the answers do not meet the quality standards, they will be rejected and hence it will show under the incentives rejected section.
  
  Kindly do provide us the details where ***** hrs was the promised timeline for further investigation. Kindly provide us the timeline requested to process the incentive as this is our standard time frame. 
  As per the records the survey was completed on 04/09/2024 , hence completing 7 weeks only .
  
  Incase of any further queries , feel free to reach out to us.
  
  Regards,
  Team MDForLives

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22363152
  
  I am rejecting this response because:
  I initially would have had no issue with this response as I relented based on the explanation that it would **** *-8 weeks for approval of the survey. But since they are demanding proof that they offered a ***** hour response, I will copy and paste below the email response stating they would respond in that time frame. This is taken directly from the email response from the company and the only change I made is to remove my full name. If it becomes necessary, I will figure out a way to attach the email itself rather than copying and pasting it here. It is still disappointing that it has required this much effort to elicit a response from the company when they could simply monitor their "support contact" that is present on their website and respond appropriately. As seen by multiple other complaints, you would think the company would take a hint and do a better job communicating which would likely resolve the issue. Two simple changes would make all of these issues go away: 1- Respond to communications entered on your "contact us" support messaging system (and if that system is not getting messages through, FIX IT! Seems simple enough), 2- CLEARLY state on the website exactly what to expect in regard to timelines with payment of survey honorarium. If client knew when to expect approval and payment, or if you simply respond to messages from clients, there would be very little reason for ongoing BBB complaints against your company. I'm not a businessman nor do I have a degree in PR or marketing, but these seem like some pretty simple common sense solutions that could be enacted quickly and easily and would likely eliminate a lot of headache for the company. But, what do I know?...

  "Dear E K,
  
  
  We've received your inquiry and want to assure you that we're on it! Our team is already investigating the matter to provide the best resolution possible. We aim to get back to you within ***** hours.
  
  
  While we work diligently to address your concerns, we kindly request your patience and cooperation.
  
  
  Thanks for being a valued member of MDForLives community. If you have any additional information to share, feel free to let us know.
  
  Sincerely,
  MDFL Support Team
  
  
  Attention: ********** will be closed on September 16th, 2024 (Monday) in observance of the Public Holiday (Milad un -Nabi/Id-e-Milad). We value your inquiries and appreciate your understanding as there may be a delay in our response during this time."

  Sincerely,
  
  E K

• Initial Complaint

  Date:07/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment for Completed Paid medical surveys never received and have not received any response from company despite many requests.

  Business Response

  Date: 07/11/2024

  Hello ***********************,
  
  We apologize for the inconvenience caused.
  
  After a thorough review, we can verify that your PayPal voucher valued at $100,redeemed on 01/02/2024, has been processed from our end. The details of the voucher were sent to your registered email address,"*********************" via the email ID **************************** Please check your inbox, spam, or promotions folder for this information.

  If you still have any queries please reach out to us at **********************************.

  
  Best regards,
  Team MDforLives