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Business Profile

Market Research

MDforLives

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am waiting for payment for completed market research surveys 8437 from 3/7/2024 and 8464 from 4/17/2024. I am owed $75. This delay is unacceptable and when I contacted them on their website, I got no response. This has happened before. This company needs to start paying their physicians quickly or we will call you out on social media.

    Business Response

    Date: 07/12/2024

    Hi *****************************,

    We regret any inconvenience caused.

    Regarding survey 8437, we apologize that the client found your responses unsatisfactory, resulting in the rejection of your submission. Therefore, no honorarium has been awarded for this survey. To prevent such occurrences in the future, we kindly ask you to review the questions carefully and provide your honest opinions.

    Your insights are crucial as they contribute to the development of new and improved products and services.

    Additionally, for survey 8464, we are pleased to inform you that an honorarium of $35 has been credited to your MDFL account. Please log in to verify this transaction.

    Should you have any further questions, please contact us at **********************************.

    Best regards,
    Team MDforLives

  • Initial Complaint

    Date:06/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since company's mail box is full and no response to any inquire via email. This is the only way for the company to move. I have two pending surveys. One is from ***** and the other is from *****. Could you please process both of them? Your competition is pretty fast when it comes to approving payment as they care about reputation of the company. I hope you do as well and you will address the needs of costumers who make money for you.

    Business Response

    Date: 06/14/2024

    Hi ***************************,

    We apologise for the inconvenience caused.

    After investigating your issue, we identified that there was a delay in processing your incentive due to a technical issue. We raised this with our internal team, and the issue has now been resolved. We can confirm that the honorarium of $10 for survey 7115 has been credited to your MDFL account. Please log in to your MDFL account to verify this.

    Additionally, please be informed that you completed survey 8704 on 30/05/2024. Upon completion, your responses undergo a validation process lasting a minimum of 6-8 weeks. During this time, they will be reflected under the "Review History Dashboard" of your MDFL account. Once successfully approved, they will be released and begin appearing in the "Survey History Dashboard" section. Kindly see the attached screenshots for your reference. 

    Please note: If the answers do not meet quality standards, they will be rejected.

    Feel free to reach out if you have any further queries at **********************************.

    Regards,
    **** - Team MDforLives

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi BBB,I redeemed USD $200 ************* Card) on MDforLives on 01 May 2024. On 02 May 2024, I received an email message that my gift voucher code for this redemption has been updated on my survey dashboard on the MDforLives home page. However, when I logged into my account, I do not see a voucher link or PIN (like I do for my prior redemptions). See the attached screenshot. I contacted MDforLives on the website and I have not received a response at all. I would like this issue to be investigated and resolved.Thank you,*********************** *****************

    Business Response

    Date: 05/07/2024

    Hi,

     

    Go to MyPrepaidCenter.com/redeem and enter code(Given in the dashboard)
    Complete the online registration page and accept the cardholder agreement and e-sign agreement, then you will be able to view your 16-digit card number, expiration date, security information, where your card can be used, available balance, transaction history, etc.
    Plastic card available upon request. Requesting a plastic card will reduce the cards value by $3.00 for manufacturing and fulfilment cost, and can take 7-14 business days.
    Recipient can request a plastic card once they have completed the card registration and activation at MyPrepaidCenter.com?

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is group that consults medical professionals for their paid opinion by way of surveys. I have completed requested surveys through the company but have not received compensation as promised. They claim to review surveys for 4-6 weeks before releasing funds to be redeemable.Multiple months have passed and compensation remains pending. This is despite reaching out to company directly and not receiving any response. This is not a one off issue. A look through the companys ****** reviews shows multiple people have had the same issue. This is inconsistent with the usual practices of other businesses in the field. I am highly suspicious that this company keeps money for surveys and doesnt pay medical providers, who do the surveys, their promised portion. I just want my compensation as promised so that I can then cancel my account with this predatory group and never do business with them again.

    Business Response

    Date: 04/15/2024

    Hi,

    I would request you to share the survey id to investigate further.

    Regards,

    Team MDFL

    Customer Answer

    Date: 04/15/2024

    Hello, 

     

    I am only messaging through BBB as I do not trust this company to resolve issue when contacted independently. 

    survey IDs or project numbers were included in attachments but they are8365 and 8309. 

    I have attached their email directly to me which only came after my BBB complaint and never to my original query through them. 

    Business Response

    Date: 06/13/2024

    Hi ********************************,

    This email is in response to your BBB query.

    After investigating your issue, we confirm that the honorariums of $35 and $70 for surveys 8309 and 8365 have been credited to your MDFL account. Please log in to your MDFL account to verify this. kindly see the attached screenshot for your reference.

    Feel free to reach out if you have any further queries at **********************************.

    Regards,
    **** - Team MDforLives

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two surveys on the site recently, the first one a little over 1.5 months ago and the second one about two weeks ago. I cannot say what the survey ID is for each as it is listed nowhere on the site. There is no record that I completed these surveys other than I am now listed as having completed three surveys (instead of one) and the pending compensation for these two surveys is listed as $70. The problem I have is that the first survey has been 'under review' for at least 1.5 months now. Moreover, when I contacted the company twice through their website messaging system, I got no response. I sent the first message about 3 weeks ago and the second message about 1 week ago. As I am unable to get a response and given the protracted amount of time since completion of the first survey, I am worried that I have slipped through the cracks. This is not in keeping with their advertised service of payment for completed surveys.

    Business Response

    Date: 03/25/2024

    Hi *****,

     

    We apologize for any inconvenience caused.
    This is to confirm that you have completed the following surveys and are eligible for the honorarium. The same status must be reflected in the 'Incentives in Review' section. Both studies are currently live, and we adhere to the following honorarium release timeline: typically, honorariums are disbursed 6-8 weeks after the study's closure. This information has also been communicated in the survey invitation,

    8085 Healthcare survey 30 11/01/2024 Complete
    8435 Healthcare survey 40 06/03/2024 Complete

    Regards,

    Team MDForLives

    Customer Answer

    Date: 04/10/2024

    Hi, here is the update:  the company MDforLives did finally review one of the two completed surveys, however the second survey remains un-reviewed.  I requested payment for the one reviewed survey on 3/26/24 (with payment to be in the form of a virtual **** card).  I have not yet received the virtual **** card despite their advertising that it should only take 7-10 days to receive this from the time of redemption. Thank you and I appreciate your help.

     

    Best,

    *************************

    Customer Answer

    Date: 05/01/2024

    Hi, I would like to re-open the case against MDforLives as it has not been mediated.  How do I go about doing this?

    Thanks and best,

    *************************

    Business Response

    Date: 06/13/2024

    Hi *****************************,

    This email is in response to your BBB query.

    After investigating your issue, we confirm that the honorariums of $30 and $40 for surveys 8085 and 8435 have been credited to your MDFL account. Please log in to your MDFL account to verify this. kindly see the attached screenshot for your reference.


    Feel free to reach out if you have any further queries **********************************.

    Regards,
    **** - Team MDforLives

    Customer Answer

    Date: 06/13/2024

     
    Complaint: 21423989

    I am rejecting this response because:

    1) Although it is true that I was credited $30 and $40 for surveys 8085 and 8435, respectively,

    2) When I went to redeem $50 from my account on 3/26/24 for a prepaid virtual **** card, I was supplied a voucher/code link which is nonsensical.  See attachment which shows a screenshot of the voucher code/link.  I also received an email on 3/27/24 stating that the $50 redemption was available (see attachment with screen shot).  To reiterate, there is nothing I can do with this voucher code/link; there is no website in which to submit this and receive a virtual ****; the code is unusable.  

    3) If there is a way to use this code to actually receive a virtual **** card prepaid with $50, then please inform me of that way and I will be happy to drop this complaint.

    Sincerely,

    *************************

    Business Response

    Date: 06/18/2024

    Hi *****************************,

    We understand you are having trouble redeeming your Prepaid ************ voucher. Please follow the steps below to redeem it:

    1. Visit MyPrepaidCenter.com/redeem and enter the provided code.

    2. Complete the online registration form, agreeing to the cardholder and e-sign agreements. Upon completion, you will gain access to your 16-digit card number, expiration date, security details, accepted locations, available balance, transaction history, and more.

     3. A plastic card is available upon request, with a $3.00 reduction in card value for manufacturing and fulfillment costs. Delivery may take 7-14 business days.

     4. You can request a plastic card after completing registration and activation at MyPrepaidCenter.com?. 

    Note: In the future, you will have a link available next to your Prepaid ************ voucher code on your redemption history dashboard through which you can redeem your rewards.

    Feel free to reach out if you have any further questions. You can write to us at **********************************.

    Regards,
    Team MDforLives

    Customer Answer

    Date: 06/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you very much (to all parties) for resolving this

    Best,

    *************************

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was suppose to send me a PayPal voucher for $200 for doing surveys. They are giving me a hard time saying the email with voucher was sent. It has not happened and asked for them to send the voucher to an alternate email but they are so slow. They to this day have not paid me. The Order ID is ********. Two support tickets were opened and one says resolved when it has not been resolved. The two support ticket ID are **** and ****. Please resend my voucher to the alternate email of ******************* since you are all having problems sending the voucher to *********************

    Business Response

    Date: 02/19/2024

    Hi *************,

    We apologize for the inconvenience. According to our records, the payment has already been processed and closed. Kindly check your spam folder; if you have not received it, please contact us at ********************************** for further assistance.

    07/02/2024 200 PayPal *** Close

     

    Regards,

    Team MDForLives

    Customer Answer

    Date: 02/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/22/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed two surveys for this company and was promised honorarium in the form of a gift card. I waited an inordinate amount of time to finally receive the redemption option to select the type of gift card I wanted. On January 8th I received an email stating I would receive the honorarium in my email within **** days. It is now January 22nd with still no reimbursement for the time I spent on this company's surveys. I have checked my spam and inbox daily to be sure. I have also kept in contact with the company with the last email I sent last week (about not receiving my honorarium) never being replied to. I would like my $50 honorarium sent asap and for other hard working health care providers to know that this survey company may not be legitamate.

    Business Response

    Date: 01/24/2024

    We apologize for the delay in processing the payment. Upon investigation, we identified a technical glitch that caused the delay. We have resolved the issue, and the payment has now been processed

    Customer Answer

    Date: 01/25/2024

    The business has not yet sent the honorarium to my inbox/spam folder but states that they have fixed the issue. I am still waiting for the resolution. Today I sent another email notifying the business of the continued issue.

    Business Response

    Date: 01/31/2024

    Hi ***************************,


    Could you please share the study ids? We have processed the compensation for the below studies.


    7603, 7567 


    Regards,
    Team MDForLives

    Customer Answer

    Date: 01/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have earned $80 by taking surveys with this company. I have $25 that is redeemable but it does not allow redemption unless the total is $50. I have had $55 of honorarium in review for months but when I have messaged the company to find out when the $55 will be redeemable, I have not received any reply. I would like to redeem all of my earned funds ASAP.

    Business Response

    Date: 12/22/2023

    Dear *****************************,

    Upon reviewing your survey submissions with our internal team. Here are the details:

    Survey ID: **** - Completed and eligible for $25.
    Survey ID: **** - Completed and eligible for $30.
    Survey ID: **** - Client reject - Unfortunately, your responses for Survey ID **** were deemed unsatisfactory by the client. As a result, we regret to inform you that you will not be eligible for payment for this particular survey.

    We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns regarding the feedback or if there's anything we can assist you with, please do not hesitate to reach out at **********************************

    Customer Answer

    Date: 12/22/2023

     
    Complaint: 20990768

    I am rejecting this response because:
    I am still waiting for payment.
    Sincerely,

    *************************

    Business Response

    Date: 01/03/2024

    For Survey ****: We are pleased to confirm that you have successfully completed the survey. You can expect to receive the honorarium within 6 to 8 weeks.

    Survey **** - Completed and eligible for $25. You can expect to receive the honorarium within 6 to 8 weeks.

    Customer Answer

    Date: 01/10/2024

     
    Complaint: 20990768

    I am rejecting this response because:
    I am unable to redeem the $25 that was applied to my account. I earned this and should be able to collect it. Needing to meet a minimum of $50 before redemption is unacceptable. I want to collect the $30 that is currently in my account.
    Sincerely,

    *************************

    Customer Answer

    Date: 01/17/2024

    The company finally released the honorarium I earned. I redeemed $50 for a paypal payment but I am still waiting to receive it. I have had nothing but problems with this company. Digital payments should be immediate and it is ridiculous that it is taking weeks. 

  • Initial Complaint

    Date:08/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom This May ******** The money for the surveys were never added to my account. I did the following surveys: Survey ID: **** on 7/20, 45$Survey ID: **** on 7/27, 35$Survey ID **** on 8/14, 80$I requested payment on 8/14. The emails says MDforLives will send me a voucher in **** days. 14 days have passed and I have not recieved anything. Also, those prior survey payments were never added to my account either. I emailed the company over 5 times and NEVER heard back. I called their 818 number, which is disconnected. I called the 310 number which goes to an elderly lady who has been getting calls on this company's be half. This poor elderly lady doesn't work for the company. I can not imagine how annoying this must have been for her. I tried MDforLives chat system, which also does not work. At this point, I just want to get my payments for a total of $262. This is the most horrible, unprofessional experience I have ever experienced.

    Customer Answer

    Date: 08/28/2023

    The company is now giving me the round and round regarding vouchers. Instead of sending a correcting working voucher, the voucher link does not work. I also have not received payment for the other half of my service. Based on the prior similar complains, my complaints do not appears to be an isolated events. This appears to be a recurrent issue with this particular company. Further more, the company listed an elderly lady's home number as their contact number. This lady does not work for the company and she has been inundated with calls from this company. The other 818 number is a none working number. This company need provide more accurate contact information.  

    Business Response

    Date: 09/11/2023

    Hi *******,

    You have earned a total honorarium of $102 and Redeemed $100 and the voucher was processed, as of today the balance is $2.

    Currently, the Honorarium for survey 6607,6872 and **** is under review. Post review the respective honorarium would be processed automatically then you can redeem it.

    Regards,
    Team MDFL

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of the ************ Panel for the past 3 years. I have completed over ****** worth of surveys and cannot update my profile nor can I receive compensation fro which I am owed. I have tried to reach out multiple times and I get nothing from the company. I am seeking assistance

    Business Response

    Date: 06/26/2023

    Dear **************, 

    Thank you for writing to us. 

    As per our records, you have an honorarium of USD 240 in your account. You can redeem the honorarium by clicking on "redeem " post which verify your mobile number and DOB. 

     If you have any issue while redeeming, please reply back to us with the screenshot of the error message.

    Regards, 
    Team MDFL

MDforLives is NOT a BBB Accredited Business.

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