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Business Profile

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MDforLives

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to be removed from their panel. I have emailed and unsubscribed multiple times, without being removed. The reason I want to be removed is, I have completed surveys and they owe me $54. They said they are not paying me because I did not complete the survey correctly. I disagree with this. I would like to be removed completely from their panel.

    Business Response

    Date: 05/10/2023

    Dear Dr. ***************** you for writing to us and we are sorry for the inconvenience caused to you.

    As per our records, your account has been unsubscribed from our end already.

    Regards,
    Team MDFL

    Customer Answer

    Date: 05/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done surveys for this company and never gotten compensated. They have been giving me a runaround for last 2 months

    Business Response

    Date: 05/10/2023

    Dear Dr. ****************** you for writing to us,and we apologize for any inconvenience caused.

    To assist you further,please revert to this email with the survey IDs for which you have not received the honorarium. Once we receive the details, we will do our best to check and help you.

    Thank you for your cooperation.

    Best regards,
    Team MDFL

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company delays issue of gift cards or provides incorrect (and evidently fraudulent) gift card codes when is is ready to be redeemed. I have called countless times (rep: ****************************** ****************************** **************) and the gentleman who picks up, although nice, just keeps with "We will take a look and get back to you doctor," clearly trying to kick the can down the road. It is also weird how the gift cards are redeemed, requring a one-time-password (OTP) which then will take you to another third-party company (Plum) to view or download the claim code. However, I have been dealing with a fraudulent code for the past 3 weeks, and even Amazon has thrown their hands in the air because they don't know how they can help.

    Business Response

    Date: 05/10/2023

    Dear Dr. ****************** you for writing to us.

    In order to help you further, please revert to us with the below details.

    Redemption Date
    Redeemed points

    As soon as we receive the details, we will be happy to help

    Regards,
    Team MDFL

    Customer Answer

    Date: 05/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to redeem my $42 honorarium that is accrued on my account because they have an old mobile number listed on my account. There is no where to update my mobile number on the site and any redemption requires a confirmation code sent to my mobile number.I have emailed them on their site under contact us several times without any respose. The phone numbers they have listed to call are both disconected.

    Business Response

    Date: 05/10/2023

    Dear Dr. ********************* you for writing to us.

    As per our records, you currently have USD 99 in your account. To assist you further, please reply to this email with a screenshot of the error message you received while attempting to redeem your honorarium, as well as the mobile number you would like to update.

    Please note that the minimum threshold to redeem honorarium is USD 50.

    Thank you for your cooperation.

    Best regards,
    Team MDFL

    Customer Answer

    Date: 05/10/2023

     
    Complaint: 18440638

    I am rejecting this response because:
    I needto update my mobile number with the business to redeem my rewards. There is no place on the account that allows me to do this and the comany does not respond to my requests to update my number.
    Sincerely,

    *****************************

    Customer Answer

    Date: 05/12/2023

    There is no error message.My email for the account is *************************** I need to change my mobile # that is on my profile in order to validate my survey honorarium redemption. The correct mobile # is ************. There is no where on their site to update this. I have sent many requests on their contact site without ever receiving any responses and the contact phone numbers are invalid.

    Business Response

    Date: 05/30/2023

    Hi, 
      
    We have changed the phone number for the respondent as requested by the customer  
      
    Complaint *********** 
      
      
    Thank You. 
      
    Regards, 
      
     

MDforLives is NOT a BBB Accredited Business.

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