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Business Profile

Wholesale Video Games

Nintendo of America Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nintendo of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 207 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an all in one carrying case from Nintendo on June 6 2025. It says it will be delivered within 3-9 business days. It's been saying preparing to ship on the website for days so I contacted someone who couldn't tell me anything.

      Business Response

      Date: 06/11/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/11/2025

       
      Complaint: 23453780

      I am rejecting this response because:

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nintendo failed to deliver a promised replacement ******* after already putting me through months of stress, mishandling, and failed resolutions. Despite having my current address in writingvia multiple signed-for lettersthey shipped the replacement to my old address, where it was never received. A supervisor has admitted I deserve more but claimed he could not escalate further or offer more than $50 in eShop credit, which was their offer even before this final mistake.The item in question was a rare neon purple *******, purchased using the final gift money from my late father. This color variant was only released in *****, making it not just valuable, but irreplaceable to me. I sent it to Nintendo for free repair in January 2025, and after months of errors including receiving the wrong side and prolonged delays I was finally promised a correct replacement.On May 22, 2025, after confirming my current address, a representative named Dillan called me directly and said this was a rare resolution. When I asked for assurance that Id receive it, he scoffed at the notion and told me he WAS that assurance. Despite this, it was sent to the wrong location, and customer service is now refusing to properly compensate me for everything they have put me through. I am requesting:1. That Nintendo send the correct neon purple ******* to my current address, using expedited tracked shipping.2. That I be provided with $240 in eShop credit, reflecting the emotional harm, breach of trust, and extended inconvenience caused by this ongoing ordeal.Ive documented everything in time-stamped emails and involved legal counsel. Nintendo has the ability to resolve this and has simply chosen not to. I have done everything right, everything I was supposed to, and been incredibly patient while acting in good faith, but Nintendo's customer service is too broken to keep working with.

      Business Response

      Date: 06/09/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *************************************** If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 06/23/2025

      Dear ******,

      Thank you again for your previous assistance regarding my complaint against Nintendo (Complaint ID #******** or #*********.

      As of today, June 23rd, I have not received any further communication regarding Nintendos response to my most recent report through you on June 18th. You previously informed me that an initial response from Nintendo had been forwarded to me on June 9th, but despite checking both my primary inbox and spam folders, I never received it. I want to ensure that I have not missed any subsequent responses as well.

      If any new responses have been submitted or forwarded since my last message, could you please re-send it to this email address and CC the following additional addresses to ensure delivery?

        *** style="color: black; margin-bottom: 12pt;">************************************************************ *** style="color: black; margin-bottom: 12pt;">I would also appreciate confirmation as to whether Nintendo has replied at all since my June 18th follow-up. I have made every reasonable effort to give them a chance to respond in good faith before proceeding further. Although I originally stated I would file in Small Claims Court by June 20th, I chose to wait until today out of respect, good will, and concern over the apparent communication issues occurring through the BBB.

        I kindly ask that any communication the BBB has received from Nintendo be forwarded to me now, so I can review it fully before proceeding with my filing tomorrow, June 24th.

        Thank you again for your time and help. I hope this can still be resolved fairly.

        Warm regards,
        ********* *****
        ************

    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used 550 Nintendo points and paid shipping on 04/27/2025. Order number Order #:73009522682. My order somehow ended up being shipped incorrectly by Nintendo to **********. I called their customer service for assistance on 05/28/25. Nintendo promised they were reshipping the item to me at no cost. I was given a verbal ref. # ******-005937. I never received any email confirmation despite them saying that while I had them on the phone. I used Nintendo support chat this morning, and their agent had no idea what I was talking about, even after explaining the situation again for about ten minutes. I cannot get anywhere with this, I am disappointed and frustrated. Can someone higher up at Nintendo PLEASE just send me email confirmation for the replacement keychain and a tracking number for the new order (ref. # ******-005937)?? I don't understand why this has been so difficult. I would also like the 550 points I used returned to my Nintendo account for the additional hassle I have dealt with. Hopefully, filing this complaint will actually get me the assistance I have now needed for over a month!!

      Business Response

      Date: 06/06/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/08/2025

       
      Better Business Bureau:

      I finally received my keychain yesterday. I am not sure who sent it. I consider this issue to be resolved.

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:06/01/2025

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Illegitimate patent claims made by Nintendo have altered and diminished the value of my personal property. Nintendo is ethically, morally, and legally obligated to restore the original condition of my property or replace it with an otherwise identical substitute provided by Nintendo. A suitable settlement would be the restoration of Palworld software prior to the v0.5.5 patch, or a Nintendo supplied game of otherwise identical software.

      Business Response

      Date: 06/02/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    • Initial Complaint

      Date:06/01/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged multiple times for a Nintendo Switch Online subscription despite canceling the service through all visible means on both of my active Nintendo accounts. Neither account shows an active subscription, and the card being charged is not listed under either accounts payment methods.Ive reached out to Nintendo support and received no clear resolution. This is not an isolated issuemany users online report similar problems, particularly involving family plans, inactive accounts, or hidden subscriptions. In my case, I am being charged for a service I am not using and cannot access, with no way to stop the charges through normal account controls.I am requesting that Nintendo refund the most recent charges and permanently cancel any lingering subscriptions tied to my name or payment method. If no resolution is reached, I will escalate the issue further with my financial institution and relevant consumer protection agencies.

      Business Response

      Date: 06/01/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *************************************** If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 06/01/2025

       
      Complaint: 23403935

      I am rejecting this response because: 

      I am rejecting this response because it does not address or acknowledge the actual issue I raised. I outlined a specific and ongoing problem with being charged for a Nintendo Switch Online subscription despite having canceled it through all visible means and receiving no resolution through customer support.

      In response, I received a generic reply directing me back to the same support system that has already failed to resolve the issue. This is not a support interactionit is a deflection. No investigation, explanation, or resolution was provided, nor was there any indication that my complaint was read in full.

      I am seeking a meaningful resolution, not a referral loop. Until I receive a direct and actionable response regarding the unauthorized charges and confirmation that all lingering subscriptions have been permanently canceled, I will continue to escalate this matter.

      Sincerely,

      ******** ********

    • Initial Complaint

      Date:05/29/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes, while you're paying for a Nintendo Switch 2, you're essentially purchasing a license to use it, not true ownership. ********************** retains the right to render the console and its services unusable. This means they could effectively "brick" your device or revoke access to online services, even after you've paid for it. Not only will I be boycotting Nintendo I will be smearing your reputation all over social media platforms.Greedy, pathetic

      Business Response

      Date: 05/29/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 05/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *******

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 16, 2025- I reviewed the updated terms and agreements Nintendo released. I do Not agree with them. Since I no longer agree to terms I tried to delete my account. They won't let you delete your account unless you agree to new terms of service. So I called help support number. SCREENSHOT OF CALL ATTACHED. after speaking to 4 people none of them would delete my account. They refused. I need my account all all 3rd party accounts created by ********************** to be deleted. I no longer authorize them to use/sell my personal information.

      Business Response

      Date: 05/17/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 05/17/2025

       
      Complaint: 23339117

      I am rejecting this response because: I already tried contacting their people through these channels. They did not help. 

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nintendo sold me a bundle of a annual membership and an expansion pack for Happy Homes for the game Animal Crossing New Horizons. It was not well explained that the access for the Happy Homes expansion was ONLY good for 1 year or with that expansion membership. I THOUGHT that I was purchasing the ACTUAL expansion, NOT what amounts to "a rental".

      Business Response

      Date: 05/14/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.


    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel like I am forced and coerced in to a new agreement. I am unable to play games WITHOUT agreeing. I feel like our initial agreement, despite being capable of being changed at any times - violates my consumer rights and is theft. Locking my games from use without consenting to your new agreeing terms that I do NOT consent to is nothing less than pressure and coercion.

      Business Response

      Date: 05/13/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    • Initial Complaint

      Date:05/11/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received the email saying to agree to the new nintendo terms of service, or delete my account immediately, as continued use shall be taken as agreeing to the new terms. I do not agree. If I dont delete the account, it will auto renew, and be seen as agreeing, which I DO NOT. SO I go to delete the account. Have to log in to delete account. To log in? YOU HAVE TO AGREE TO THE NEW TERMS OF SERVICE. There is NO ability to close your nintendo account WITHOUT agreeing to the new terms, even if you are literally trying to delete the account because you DO NOT AGREE. This has to be illegal. The three options are do nothing = agree, agree = agree, disagree = agree and delete account but still legally agree. No option to delete account WITHOUT agreeing to the new terms is made available.

      Business Response

      Date: 05/11/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.


      Regards,

      Nintendo of America Inc.


      Customer Answer

      Date: 05/11/2025

       
      Complaint: 23314631

      I am rejecting this response because: Simply put, cancelling should be as simple and efficient as signing up for something. No additional hassle, phone numbers with limited hours, etc. ************ response" is an automated cookie-cutter cutout response that does not address my concern, that you cannot simply cancel your nintendo account without first agreeing to the updated terms of service. I want a simple solution provided for all, or at the MINIMUM, have MY nintendo account cancelled immediately, with no log in or accepting of these new terms required.

      Sincerely,

      ********* ******

    Nintendo of America Inc is NOT a BBB Accredited Business.

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