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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Convergent Outsourcing Inc has 25 locations, listed below.

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    Customer Complaints Summary

    • 555 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2019 I saw on my credit report I had a collections account with Convergent Outsourcing Sprint for $2000. I called for a settlement and requested a pay for delete. I offered to pay $850 but the agent on the phone said the supervisor said they would accept $1001 to settle and delete the account. I agreed and made the payment in December 2020. After 60 days the account was still on my report. I called and spoke with another supervisor who informed me the agent lied they dont do pay for delete. They were going to listen to the call recording and call me back. A few days later I received the call and the account was deleted. Now it July 2022 and I saw I had a collections account listed on my report. Upon checking it was convergent outsourcing reporting a collections account on my Experian file in May 2022. Thats in violation. My credit has dropped and its affecting my credit worthiness. I expect convergent outsourcing to honor their word and remove this record off my Experian report.

      Business Response

      Date: 08/05/2022

      Dear Ms. *************************** responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

      Customer Answer

      Date: 08/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Lorrita Chavhunduka

    • Initial Complaint

      Date:07/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.CONVERGENT OUTSOURCING ACCT #:9638**** BAL.$1,132.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 07/29/2022

      Dear **************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/21/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* and I do not have a contract with CONVERGENT OUTSOURCING plus they did not provide me with the original application like I asked.

      Business Response

      Date: 07/29/2022

      Dear ************,


      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/21/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with sprint and do not have a contract with convergent. They did not provide me with original application like I asked.

      Business Response

      Date: 07/28/2022

      Dear ************:

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/20/2022, at approximately 1:06 Pm (PST), I received a missed phone call from **************. I then called the phone number as stated back at approximately 1:54 pm, and was given a very challenged employee who sounded like she was eating and not so understandable as I asked her multiple times to identify her comply her name and spell her name which she argued and refused. The employee was very childish and when asked her to spell her name she refused and finally did after multiple requests. Then told ********************************* that I wanted a Supervisor. I was then placed on hold multiple times and no Supervisor and advised her to spell her name multiple times and refused then comes back screaming a guys name by; ***********************. I refused to identify myself as her professionalism was very bad then she hung up. I then called back at 2:01 pm and guy of Mr. **** refused to provide name of his first and spell it then hung up. Then called back at approximately 2:04 pm and spoke to an *************************** who claimed she was a Supervisor who was very rude. I asked Hardian to spell her name and she was not understandable like *****, then made complaint and told Hardian I need her to spell the name of first representative and refused. Hardian eventually did with attitude and told me; that I was being challenged/challenging her and said I must be challenged. Now I want $2,500 in compensation, cease and desist and proof of debit and copies of original debt from original creditor. Company is not in ********** using a ********** number and not licensed for my state, which violates another law.

      Business Response

      Date: 07/29/2022

      Dear ******************:

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

      Customer Answer

      Date: 07/29/2022

       
      Complaint: 17598303

      I am rejecting this response because:

      Sincerely,

      ***********************

       

      i dont have a letter in my hand from them which is a lie never ever had a sprint account which is inaccurate and I dispute the **** and need information as stated from this alleged debt. I have never been a sprint customer so need verification of debt from original creditor plus I request a $2,500 for screaming my name, the difficulty of the call

      ans the 

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

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