Complaints

This profile includes complaints for YourMechanic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  YourMechanic

  701 5th Ave Ste 7250 Seattle, WA 98104-7099

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  Mr Mobile Mechanic

  3005 Zephyr Ave Pittsburgh, PA 15204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19919418
  
  I am rejecting this response because: While the warranty work was completed and this particular mechanic was good I do accept that part of it. What I do not accept is how we were initially treated and questioned like we had something to do with the issue when the original mechanic removed the distributor when he should not have which was confirmed by the warranty mechanic. Also, because there are so few warranty mechanics we were left stranded without a vehicle for a week, that is unacceptable. 
  
  Sincerely,
  
  *******************************e they do not have another mechanic to come out. He said he gave me options. He said we could rent a car and they would reimburse us. This is unacceptable as I told him. You want your client to pay to get the vehicle fixed and hope you reimburse us for this. Or to get a rental and hope you reimburse us for it. He stated again those are your options or wait till Sunday to have a mechanic come and look at. We scheduled the appointment as they need to get this taken care of. We will not pay any more money to have it fixed.Customer Service also stated that there would be an additional charge if they discover it was not the mechanics fault.******** ****** told my husband that he thinks he did something wrong. With the wiring or distributor cap timing. The manager ******* also stated that the mechanic ****** told him that he think the distributor cap timing needs to be corrected.How any company can have a client be without a vehicle for a week is beyond me and not even work to try to get someone out here sooner.People need to know about this company.

  Business Response

  Date: 05/01/2023

  We apologize for the delay in response.
  
  It is part of our warranty process to inspect the vehicle.  Depending on the findings, there may or may not be an inspection charge.  If the claim is valid and/or otherwise covered by our warranty terms, we cover the cost of the inspection.  This term and all other warranty terms must be agreed to prior to booking an appointment with YourMechanic.  See yourmechanic.com/warranty for more details, if needed. 

  In this case, warranty concerns were found on the inspection. YourMechanic covered the cost of the inspection and repaired the vehicle onsite during the same appointment.  Per our last call with our warranty team 14 days ago, the customer confirmed the vehicle was fixed and was satisfied with the work.