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Business Profile

Batteries

Dakota Lithium Batteries
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.52

Average of 29 Customer Reviews

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Review Details

  • Chris A

    Date: 04/21/2024

    Give it up to the power of Dakota Lithium Batteries and their customer support. When I needed a battery with the power and reliability to get me out to my Halibut grounds or take me back up current for another run at the salmon, I turned to Dakotas 12V 200amp hour battery to power my Old Town Auto Pilot 136 with spot lock.

  • Richard S

    Date: 04/15/2024

    I want to take a minute to highly compliment one of your technical advisors.*************************. One of the ports on my 4 bank charger was not working; he walked me through some trouble shooting tips but we ultimately discovered it was a bad port. He quickly got another charger on the way to me, and also helped me upgrade from the DL+ 60ah to the DL+ 135ah battery. He is very pleasant to work with, took great care in my troubles, moved quickly to fix it and was apologetic that it happened. He is a credit to customer service overall and reinforced my decision to go with Dakota Lithium. Not to mention, very excited about improved boat performance. Looking forward to the DL+ 135ah with the Bluetooth feature!

  • Erik F

    Date: 03/01/2024

    A great company to deal with in every aspect. 1st, great products. 2nd, great customer service and support. 3rd, great at standing behind their products by backing them up with a better than average warranty. A very well deserved 5 stars from me! A++!

  • james k

    Date: 02/27/2024

    So far this has been a great battery. Use for my 9" Garmin without any voltage drop in a 5 hour day.

  • David C

    Date: 02/26/2024

    Service after a sale is important to me. ********************* of Dakota Lithium made things happen to get me up and running quickly after dealing with a defective battery. Much appreciated.

  • Darrell F

    Date: 02/22/2024

    A big shout out to Dakota Lithium Batteries! I ordered a new 12 Volt 10 AH battery for my underwater camera because I was so happy with the Dakota battery I use with my Humminbird Helix 7. The battery was on sale with free shipping to ****** and an additional 10% discount on my first order.I received the battery within a few days and hooked up my existing Dakota Lithium 12 V 3 A charger to the new battery. The light on my charger started flickering green and red, which it had never done before. I reached out to Dakota Lithium Batteries and within a couple of hours, I had a reply from ****. ****, had a few questions about the charger and after I sent her my responses, she determined that my charger was faulty and would send me a new charger to troubleshoot the problem. She asked me to contact her after I charged the batteries with the new charger and let her know what the voltage read. After charging both of my Dakota Lithium batteries, each read **** volts! I was back up and running in less than a week! Thank you again **** and Dakota Lithium Batteries for all your help and support in resolving this issue!Exceptional customer service!*******,

  • Cory W

    Date: 01/02/2024

    Dakota Lithium Batteries is a *************** and even better product.. customer service is hands down one of the best!! Will be a return customer in the future..

  • Bruce H

    Date: 11/07/2023

    **************** is sub par. You have to argue with them to hold up to their warranty. Spent $2000 on batteries that should have an 11 year warranty. Already had two failed batteries in the first six months of ownership. There warranty states they will reimburse for shipping on qualifying returns. Have been fighting with them for a month now over a warranty return. No payment yet.

  • Troy U

    Date: 07/27/2023

    Batteries are great had a bad charger which happens. But the abo worst customer service ever

  • Chris C

    Date: 07/18/2023

    Chris C

    Date: 07/18/2023

    Dealer of Dakota Lithium, Everything was good until they shipped me the wrong set of batteries. Not only did they ship me the wrong batteries, but they shipped them to an address that is not related to my business. I had to track down the batteries to get them. My invoice had the correct shipping address. The packaging slip had the wrong shipping address, but the batteries actually shipped to a completely different address. I was honest with Dakota and told them I was able to get the batteries but they sent me the wrong one. They will not send me a return label for the batteries. They claim its against *** and Dakota Contract that they can't issue return shipping labels. I'm having an issue getting this problem resolved. This is why I'm sending this to BBB I hope that upper management at Dakota will see this review and correct the customer service. I have never worked with a business that has to make a customer that didn't do anything wrong, but Dakota's fault they are going to make us do so much leg work. It's a shame a well-branded name is getting so many bad reviews because of customer service. Something so easy to fix

    Dakota Lithium Batteries

    Date: 07/21/2023

    Hello, unfortunately it is due to Hazmat regulations that we are not legally able to provide a shipping label for any returns. I have reviewed your email chain with one our team, and they have refunded your order in full as of 7/19/23. Please feel free to reach back out to our support if you require any further assistance. 

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