Reviews

Review Details

• Review fromTodd B

  Date: 07/17/2023

  1 star
  One of the worst customer services I have ever experienced in my 50 years on this earth. *** left voicemails. *** left emails, not one phone call or return email back from them. Theyre very quick to take your money but very slow to return any type of contact. After a month my battery charger will not work and Im not able to get a hold of anyone to warrantee it out if I could give negative stars for a view I would. Please avoid this company and do not buy from them look elsewhere. The batteries I purchased state that I should get 25 miles in range and Im lucky to get one day, 4 miles before the batteries die, and its happened to me twice and weve had to push the golf cart homes.

• Review fromMelissa M

  Date: 06/30/2023

  1 star
  Ordered June 15, 2023 no Battery! Emailed and got a response that it takes 7 business days to ship! Still no shipping information! Ive paid them over *****. But have nothing to show for it! We have called customer service but no answer, left messages but not return calls! I have emailed twice since still no response! Wish I had read these reviews before ordering! How can they have an A+ BBB rating??

• Review fromWebster L

  Date: 05/08/2023

  1 star
  I bought 3 batteries last fall I've been trying to get through to the custumer service **** .and never get anyone to answer I have also E-Mailed to the same with no reply dakota lithium *****

• Review fromDrew O

  Date: 03/06/2023

  1 star
  Unfortunately I did not do any research, other than watching on the advertisements and sponsorships of the top leagues, I bought a Dakota Lithium 24V battery for a 16 ft aluminum boat one year ago. Charged to Dakota Lithiums specs with their charger less than 20 times. Nine months into it - no power - tested charger, battery and did a factory reset. Dakota Lithium has terrible telephone service. No return calls! Emailed Dakota Lithiums customer service and explained the tests I did including photos- but they had me do same tests I already did! And then a few more (stalling) emails later, DL said ship it back and we can honor warranty after we bench test it. DL sent several links on how to ship and recommended ****** WHAT A COMPLETE NIGHTMARE to try to ship a lithium battery. ***** was nice but said unless I was dangerous goods certified, they would not ship it; called 2-3 shippers and was going to cost me $250-350 ship from TN to *******, **********. I emailed the Dakota Lithium customer service rep who said he had no idea about shipping costs (really?). Every negative review I have read (now) has the exact same circumstances - poor service, poor responses and not standing behind their products. Dakota Lithium is paying alot to sponsor top level pros and advertise - maybe they should put some money into R&D and quality components and customer service. NO HONOR IN *******************************************. DO NOT BUY.

• Review fromElise G

  Date: 12/15/2022

  5 stars
  Dakota Lithium products do not disappoint! From my experience I can say that the batteries are lightweight, easy to use, reliable and attractive, which means a lot to me as a female using these types of products for the first time. After having my Power Box 10 for almost a year now I am a huge fan. If you do your research you will see that the purchase is worth it.

• Review fromCody W

  Date: 12/15/2022

  5 stars
  Dakota Lithium batteries are 2nd to none, and they truly stand behind their 11 year warranty if any issues arise. They are always willing to assist with any of my many questions. The Dakota team is a small group of people who are passionate about the products they sell!

• Review fromKevin R

  Date: 12/15/2022

  5 stars
  Dakota Lithium is the best. Fished hard (im a tournament angler, bass and walleye) with a `12v marine battery for 4 years. When it died I called Dakota and they sent a new one. They stand by their product.

• Review fromDrew T

  Date: 12/15/2022

  5 stars
  Had a very good experience with ******* at dakota. My old dakota lithium 10 amp battery i bought in 2015 stopped working after I left it on the shelf for a few years. He replaced it. No cost. It was totally my fault, I didn't know you needed to charge the battery every few months. But DL totally made it right. Good people. Good company.

• Review fromDavid T

  Date: 08/09/2022

  1 star
  It is hard to believe a company will sell off-grid solar system packages for $3,0000+ and have no one to answer the phone or reply to an email in a timely manner when customers have questions regarding proper installation of components. I sent my first inquiry in with a few questions to make sure I would be installing all of the components correctly and making sure they mesh thoroughly with my RV's electrical system. You can't actually talk to a person - which is bad enough - but I've waited days for an answer and - nothing. I sent another email regarding my being upset with the lack of response to the 1st email & did get an apology but I still have received -0- information about the questions I submitted. If they are this bad at responding to questions - I can only imagine how bad they'd be at honoring a warranty issue. I'm just hoping I don't have any and that the products are decent. Reading through the other discussions - I'm not sure there'll be any value there either.