Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Batteries

Dakota Lithium Batteries

Reviews

Customer Review Ratings

3.52/5 stars

Average of 29 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromTodd B

    Date: 07/17/2023

    1 star
    One of the worst customer services I have ever experienced in my 50 years on this earth. *** left voicemails. *** left emails, not one phone call or return email back from them. Theyre very quick to take your money but very slow to return any type of contact. After a month my battery charger will not work and Im not able to get a hold of anyone to warrantee it out if I could give negative stars for a view I would. Please avoid this company and do not buy from them look elsewhere. The batteries I purchased state that I should get 25 miles in range and Im lucky to get one day, 4 miles before the batteries die, and its happened to me twice and weve had to push the golf cart homes.
  • Review fromMelissa M

    Date: 06/30/2023

    1 star
    Ordered June 15, 2023 no Battery! Emailed and got a response that it takes 7 business days to ship! Still no shipping information! Ive paid them over *****. But have nothing to show for it! We have called customer service but no answer, left messages but not return calls! I have emailed twice since still no response! Wish I had read these reviews before ordering! How can they have an A+ BBB rating??
  • Review fromWebster L

    Date: 05/08/2023

    1 star
    I bought 3 batteries last fall I've been trying to get through to the custumer service **** .and never get anyone to answer I have also E-Mailed to the same with no reply dakota lithium *****
  • Review fromDrew O

    Date: 03/06/2023

    1 star
    Unfortunately I did not do any research, other than watching on the advertisements and sponsorships of the top leagues, I bought a Dakota Lithium 24V battery for a 16 ft aluminum boat one year ago. Charged to Dakota Lithiums specs with their charger less than 20 times. Nine months into it - no power - tested charger, battery and did a factory reset. Dakota Lithium has terrible telephone service. No return calls! Emailed Dakota Lithiums customer service and explained the tests I did including photos- but they had me do same tests I already did! And then a few more (stalling) emails later, DL said ship it back and we can honor warranty after we bench test it. DL sent several links on how to ship and recommended ****** WHAT A COMPLETE NIGHTMARE to try to ship a lithium battery. ***** was nice but said unless I was dangerous goods certified, they would not ship it; called 2-3 shippers and was going to cost me $250-350 ship from TN to *******, **********. I emailed the Dakota Lithium customer service rep who said he had no idea about shipping costs (really?). Every negative review I have read (now) has the exact same circumstances - poor service, poor responses and not standing behind their products. Dakota Lithium is paying alot to sponsor top level pros and advertise - maybe they should put some money into R&D and quality components and customer service. NO HONOR IN *******************************************. DO NOT BUY.
  • Review fromElise G

    Date: 12/15/2022

    5 stars
    Dakota Lithium products do not disappoint! From my experience I can say that the batteries are lightweight, easy to use, reliable and attractive, which means a lot to me as a female using these types of products for the first time. After having my Power Box 10 for almost a year now I am a huge fan. If you do your research you will see that the purchase is worth it.
  • Review fromCody W

    Date: 12/15/2022

    5 stars
    Dakota Lithium batteries are 2nd to none, and they truly stand behind their 11 year warranty if any issues arise. They are always willing to assist with any of my many questions. The Dakota team is a small group of people who are passionate about the products they sell!
  • Review fromKevin R

    Date: 12/15/2022

    5 stars
    Dakota Lithium is the best. Fished hard (im a tournament angler, bass and walleye) with a `12v marine battery for 4 years. When it died I called Dakota and they sent a new one. They stand by their product.
  • Review fromDrew T

    Date: 12/15/2022

    5 stars
    Had a very good experience with ******* at dakota. My old dakota lithium 10 amp battery i bought in 2015 stopped working after I left it on the shelf for a few years. He replaced it. No cost. It was totally my fault, I didn't know you needed to charge the battery every few months. But DL totally made it right. Good people. Good company.
  • Review fromDavid T

    Date: 08/09/2022

    1 star
    It is hard to believe a company will sell off-grid solar system packages for $3,0000+ and have no one to answer the phone or reply to an email in a timely manner when customers have questions regarding proper installation of components. I sent my first inquiry in with a few questions to make sure I would be installing all of the components correctly and making sure they mesh thoroughly with my RV's electrical system. You can't actually talk to a person - which is bad enough - but I've waited days for an answer and - nothing. I sent another email regarding my being upset with the lack of response to the 1st email & did get an apology but I still have received -0- information about the questions I submitted. If they are this bad at responding to questions - I can only imagine how bad they'd be at honoring a warranty issue. I'm just hoping I don't have any and that the products are decent. Reading through the other discussions - I'm not sure there'll be any value there either.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.