Complaints

This profile includes complaints for Puget Sound Collections's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puget Sound Collections

  509 Olive Way Ste 847 Seattle, WA 98101

  
• 

  Puget Sound Collections

  738 Broadway Ste 400 Tacoma, WA 98402-3777

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Eastside Emergency Physician. I do not have a contract with Puget Sound Collections. They did not provide me with the original contract as I requested.

  Business Response

  Date: 01/25/2024

  Our office was referred 2 charges against the complainant by emergency room physicians that treated the patient on 11-30-19 and treated the complainant minor child 11-15-18.  Validation notices were mailed and presumed delivered.  We have not received any response for from the consumer.  The complainant may contact our office at ************** and request validation or write to ** at PO Box **** ******, **  ***** and request validation confirming their mailing address as we do not currently use email to deliver proof of debts..  It is correct that the consumer did not sign a contract with our office, a collection agency.  We have a contract with the original creditor, ***************************** to collect their unpaid accounts receivables.    Based on the complaint, we will update the status as 'disputed' with the credit reporting agencies, however, for deletion the accounts will need to be resolved.

• Initial Complaint

  Date:01/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **********************, I do not have a contract with Puget Sound Collections, they did not provide me with the original contract as requested

  Business Response

  Date: 01/24/2024

  ********************** referred the complainants past due charges to our office in collection after he withdrew as a student.  Based on the contract with PIMA, he was responsible for 100% of the tuition charged as he withdrew after 5 weeks. A proper validation notice was mailed to the complainant in July 2021 to the address listed on his complain, he has not responded. It is correct that the complainant did not sign a contract to our office as a collection agency, he does have a contract with the original creditor. We have not received any response, including his request for proof or verification of the debt.    A copy of his contract will be mailed to him today at the address listed on the complaint.  We will gladly remove the account from his credit report once he resolves the balance due.

   

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with WEST SOUND ER PHYSICIANS. I do not have a contract with the debt agency PUGET SOUND COLLECTIONS. They did not provide me with the original contract as requested.

  Business Response

  Date: 01/03/2024

  In June 2021 ********** sent a validation notice to ********************* address he provided in *********, **   for charges due an emergency room doctor that treated him on January 26, 2021.     This notice was not returned and presumed deliverable.  The complainant has made no communication with our office other than this complaint.   It is true that ********** does not have a contract with the complainant, rather, our contract is with West Sound Emergency Room Physicians as a business associate to collect past due accounts receivable on their behalf. 

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not for this debt with Multicare. I have no contract with Puget Sound ****************** They did not provide me with the original contract as requested. I have contacted Multicare about this erroneous debt, they told me that I do not and never had any outstanding debt with them. The collection agency still refuses to remove this collection from my report.

  Business Response

  Date: 12/26/2023

  ********** is not attempting to collect a debt owed to Multicare Health Systems.   ********** represents ******* ************** Physicians for professional fees by an emergency room physician that treated the complainant in 2021.      The charges billed the complainant are separate and billed independently from the facility charges billed by Multicare.  The complainant was advised of this in January 2022 after the account was assigned for collection.  The complainant was instructed to send a copy of a financial assistance award letter to our office and the physicians billing company would consider a discount.  Our office explained this again when he contacted our office earlier this month.   We recently received his award letter from Multicare and it was forwarded to the provider for consideration.  The discount should be processed on 12/26/2023 and he may the small patient responsibility to have the account removed from his credit report.   

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with MT ***************** PHYSICIANS. I do not have a contract with Puget sound collect. They did not provide me with the original contract as requested.

  Business Response

  Date: 11/10/2023

  ********** was assigned charges from the original creditor, Mt. Rainier Emergency Physicians for 2 separate dates of service.  Proper validation letters were mailed to ************ in May 2019 and July 2021, we did not receive a response to either collection notification.  In September 2023 we received a dispute he filed directly through the credit reporting agencies.  On September 13, 2023 our firm sent verification of the debt(s) to ************ to the address provided, **********************************************************; 98372.  Neither statement was returned and presumed delivered.  It is correct the complainant does not have a contract with our collection agency.  Our contract is with the original creditor as a business associate to collect their unpaid accounts receivable.  We have reported the account(s) as disputed but ************ has not contacted us directly to explain why he does not feel he owes the charges so we can investigate the matter.  ************ may contact our office at ************ or  **************.

• Initial Complaint

  Date:10/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Sound Heights *************. I do not have a contract with the collection agency, Puget Sound Collections, they did not provide me with the original contract as requested.

  Business Response

  Date: 10/23/2023

  ***************** disputed the charges previously with our office and the **** stating she had to terminate her lease early due to a domestic violence situation.   As outlined in our response, she was not being charged for the last term through March 2020, rather, the past due rent for October 2019, late fees and cleaning charges.  The complainant was sent validation of the debt in December 2022.  After validation was provided, ***************** authorized a payment by check using our online payment portal listed on our statement.   The check authorized was returned by her bank as Refer to Maker.  She was notified of the dishonored check and failed to remit payment.   Our firm has legal assignment from the original creditor.   Documentation to support  legal assignment of the debt as well as the dishonored check is attached.  The current balance due the the underlying account and the dishonored check fees now totals $2,839.49. 

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20766876
  
  I am rejecting this response because: I do not have a contract with Puget Sound Collections. My tenancy at Sound Heights Townhomes was terminated due to domestic violence and fleeing from my abuser. Under RCW 59.18.575 (b) When a copy of a valid order for protection or a written record of a report signed by a qualified third party, as required under (a) of this subsection, is made available to the landlord, the tenant may terminate the rental agreement and quit the premises without further obligation under the rental agreement or under this chapter. I was provided with approval to end my lease. Pursuant to RCW 43.31.605(1)(d), the landlord is prohibited from retaining any portion of the tenant's damage or security deposit or proceeding against the tenant who terminates under this section to recover sums exceeding the amount of the tenant's damage or security deposit for damage to the property. I have attached a copy of the order.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business takes the discount the medical providers give you and tries to collect on it at a later date by putting it on your credit report. The medical provider says I have a zero balance with them and I have a copy of the bill I was sent and the receipt showing everything is paid.This company a year and a half later is trying to collect on the discount I was given as a cash patient. This needs to be removed immediately from my credit and an apology letter needs to be sent to me from the business. I would also like them me $1000 a day that is on my credit report.

  Business Response

  Date: 10/09/2023

   

  In February 2022,  **************************** referred the complainant's unpaid charges of $734.00 (principal) for a physician/professional  fee provided by ************************************* on 7-28-2021.  We received a written response that the charges were disputed as paid to the original creditor.  The original creditor  provided verification for the  charges due and our office  mailed it in response to the dispute on 7-28-2022.  Verification of the debt showed a $734.00 charge was identified as adjusted as a bad debt for non-payment.      We received no response after this verification was sent until October 6, 2023 when the complainant contacted our office after reviewing the disputed account on a credit report.   Our agent requested that proof of payment may be forwarded for research, offering our address and fax number. We received the purported "proof" of payment in this complaint as an attachment.   This receipt for payment is not from **************************** (an Emergency physicians group).    The receipt provided is from Evergreen Health (Hospital)  for facility charges.    We do not represent Evergreen Health or are we attempting to collect for the facility fees.    The balance of $734.00 plus $86.69 in interest is due.  Once the balance is resolved, the account may be removed from the complainants credit report.  

   

   

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20710467
  
  I am rejecting this response because:

  no Bill was received a year and a half ago and I was told that this was paid in full by the hospital. They had the correct address to send a bill to and I have not received documentation of any charges.

  Sincerely,
  
  ***********************

  Customer Answer

  Date: 10/09/2023

  This is a medical debt and the business just provided sensitive medical information including the name of the provider which is a violation of HIPAA LAWS

  Customer Answer

  Date: 10/18/2023

  My insurance company was billed for this with one account number. There were not 2 separate bills to the insurance company. Insurance did not allow all the charges so I am not obligated to pay this. They have a rate they bill insurance.

  Customer Answer

  Date: 10/18/2023

  I never received a bill from the hospital. I had to call them in order to pay it.

• Initial Complaint

  Date:10/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** ** Care Physician, I do not have a contract with Puget Sound Collections, they did not provide me with the original contract as I requested.

  Business Response

  Date: 10/03/2023

  I have reviewed the complaint.   It is correct that our firm is not under contract with the complainant.   **********'s contract is with the original creditor as a  business associate to collect their outstanding accounts receivables.  This account was placed with ********** in February 2022 for services rendered to the complainant in July 2021.  We have not received any response from this consumer directly.  Based on the complaint filed, we will report this account as disputed on his credit report..  If **************** would like us to send him proof of the debt or if he has questions concerning this debt, he may contact our office at ************** and provide his current address.  Proof of the debt may also be requested by mail to PO Box 3001  **********  98401.   

  Customer Answer

  Date: 10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Neldreyton Skerei

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************************. I do not have a contract with Puget Sound Collections. They did not provide me with the original contract as i requested.

  Business Response

  Date: 08/30/2023

  In response to ***************** complaint:   The original creditor, **************************** referred to ********** in February 2019  an unpaid accounts receivable charge for services rendered to the complainant in October 2018.  This provider is a third party healthcare provider contracts to treats emergency room at the Multicare ******************************.  ******************* do not contract with the consumer.   Our contract is with the original creditor, as a business associate to collect past due accounts on their behalf.   Upon assignment in February 2019, a proper validation notice was mailed.to **************    In April 2019 we received a letter which appears to have been sent  from a credit repair agency requesting no calls, and to communicate by letter only in writing to his address (which was provided on letter).  Communications were sent by mail as requested.     ************** contacted our office by phone on 4-13-2021 and gave permissions to remove the 'no calls' order on his file. He updated his address and we negotiated a settlement offer to pay this debt at a reduced amount of  $1278.69.   ************** paid $278.69 down and we agreed the remaining $1000.00 due on the settlement offer was to be remitted not later than 5-13-2021.  This agreement was memorialized in a written offer mailed on 4-14-2021.  When no payment was made, we contacted ************** and he stated he could not remit the agreed upon settlement amount, rather he requested a call back on 5-20-21 to pay $200.00 stating he was on L&I.  We called on 5-21-21 as requested and left a message.  On 5-27-2021 we contacted him again by phone, he stated he was busy - the agreement was recapped and he hung up.   Two additional letters were sent to him in 2021 with no response.

  Customer Answer

  Date: 08/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/31/2023

  I havent heard back from the company Puget Sound Collections. Have they removed the collection?

  Customer Answer

  Date: 08/31/2023

  I havent heard back from the company Puget Sound Collections. Have they removed the collection?

  Business Response

  Date: 08/31/2023

  We have not deleted the collection as the debt remains unpaid..  Our company will delete the account once the balance is resolved.  As noted on our response, we will update the status as disputed based on the complaint filed.

   

  Customer Answer

  Date: 08/31/2023

  Provide me with full account information and signature that proves this is my debt.

• Initial Complaint

  Date:08/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this alleged debt with PUGET SOUND COLLECTIONS. I don't have any contract with PUGET SOUND COLLECTIONS. They have failed to provide me with the original contract as I requested

  Business Response

  Date: 08/14/2023

  Our office will require additional information to respond to this complaint. There was no account number cited or identification other than a name/phone number and we are unable to identify the account he filed this complaint on.   Please note that as a collection agency, we do not have consumers sign a contract with our company on a debt assigned.  The contract we have would be with an original creditor to collect a debt on their behalf.

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/14/2023

  This complaint hasnt been resolved. I simply provided the information the company said they didnt have 

  Business Response

  Date: 08/15/2023

  Unable to open the attachment for the 'rejection'  please resend in Adobe.

  Business Response

  Date: 08/15/2023

  The partial account number was identified.  This account was referred for collection in February 2022 for balance due to an emergency room physician who treated *************** for an injury on August 25, 2021.  As mentioned, the complainant would not have signed a contract with a collection agency.  We have a business associate agreement with *******************************.  Notification of the collection was mailed March 1, 2022 and presumed delivered.  He contacted our office on August 3, 2023.and stated he was not employed and could not afford to pay the balance due.  We offered 20% off the accrued interest as a courtesy, (approx discount offered $136.61) but he declined).    The complainant may contact the facility he was seen at (*********************) if he wishes to review his medical records as the emergency room physician is not the custodian of those records, but a third party healthcare provider that is contracted by ********************* to provide emergency room care in their facility.  If the complainant wishes to be mailed proof of the debt, i.e. an itemized statement, he may contact our office directly at **************.  .

  Customer Answer

  Date: 08/15/2023

  There response doesnt state that they have written proof that its me. They havent provided or anything with my signature on it. A statement isnt proof.  
  

  I could get anyones information and walk into a hospital and claim Im that person. I want what was signed at the time of treatment to verify signatures