Complaints

This profile includes complaints for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nordstrom, Inc.

  1700 7th Ave Ste 1000 Seattle, WA 98101-4407

• 

  Nordstrom

  700 Fairmount Ave Towson, MD 21286-1037

• 

  Nordstrom

  7883 N Blackstone Ave Fresno, CA 93720-4307

• 

  Nordstrom

  600 Westfarms Mall Farmington, CT 06032

• 

  Nordstrom, Inc.

  PO Box 6555 Englewood, CO 80155-6555

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Nordstrom regarding their refusal to issue a refund for my returned order, totaling $1,798. Despite my compliance with their return process, Nordstrom has failed to take responsibility for the lost package and is unjustly withholding my money.The items from order #********* were returned in their original, unused condition with tags and packaging intact. I used Nordstroms provided return label (tracking number #************), and the tracking confirms that the package was delivered to their facility months ago. However, Nordstrom claims they are unable to locate it.After extensive communication, they continue to deny my refund, blaming the issue on the courier while refusing to investigate further. As a customer, I fulfilled all my responsibilities, and it is entirely unreasonable for Nordstrom to refuse a refund based on their internal mishandling.This has been an incredibly frustrating experience, and I feel that Nordstrom has acted in bad faith. I am seeking the immediate refund of $1,798 and a fair resolution to this matter. I appreciate your assistance in holding Nordstrom accountable.Thank you for your time and support.

  Business Response

  Date: 04/09/2025

  ****** thank you so much for reaching out and sharing your concerns with us. We truly appreciate the opportunity to assist you. We're deeply sorry to hear that you haven't received a refund for your returned items. After checking with our Delivery & Research team, it seems that the fulfillment center hasnt received your items yet, which is why we cant proceed with the refund at this time. We also noticed that youve initiated a dispute with your bank. They will be working alongside our financial team to look into this matter further. Once a dispute is opened, were unable to issue any refunds to avoid any complications. The final decision will be based on the resolution between Nordstrom and your bank. For any updates, we suggest reaching out to your bank directly regarding the dispute youve filed. 

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of ***** 55mm *************** Glasses a carrying case included. I received the order in a Bottega Veneta box with all Bottega paperwork. I have no paperwork to validate the authenticity of my product. I call customer service and spoke with Jahann who stated my only option is to return and reorder. I let him know that was not an option for me because I am having my prescription lenses out in on Friday. I asked him why they could not just send me the missing case. He stated no so I asked to speak with a supervisor. He transferred me to *** who is not a supervisor but a team lead. I asked her the same thing cant I just get my missing case that should have come with my purchased item as stated on the website when my order was placed. She also stated no because they dont have and extra cases laying around. I questioned if they have the glasses then where is the case. I explained that its very bad customer service and that they could have sent me any case but the sent a hard cardboard box. I cant carry my glasses in my purse in a box. I asked to speak with a actual supervisor or manager her response is that she will request it and I should get a call back on the next business day. I hope they do and this issue can be resolved. All I want is my case they was advertised as included with the purchase.

  Business Response

  Date: 04/01/2025

  Kquona, thank you so much for reaching out and sharing your experience with us. We really appreciate the opportunity to respond. I'm truly sorry to hear that your shopping experience with Nordstrom wasn't the best.Its unfortunate that your item didnt arrive with the proper eyeglass case. On a positive note, I'm glad our Care team was able to issue a manual refund since we didn't have the original eyeglass case and couldnt provide a replacement.If you have any more questions or concerns, please feel free to connect with our Care Team at ************. Were here to help!
  

• Initial Complaint

  Date:03/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the following actions but was not given a fair ***************** Communication with Nordstrom ************** I contacted Nordstrom ************* to address the inaccurate reporting of my account as "managed by a financial counseling program." Despite providing evidence that the account was paid in full directly by me, Nordstrom maintained that the reporting was accurate.?Formal Dispute with **********: Subsequently, I filed a dispute with **********, challenging the inaccurate reporting. ********** investigated and responded that Nordstrom/TD Bank verified the information as accurate, indicating no correction was necessary.?Consultation with **************************** I consulted with the financial counseling agency previously involved, and they provided a letter confirming they no longer manage my Nordstrom account, supporting my position that the account is not under their management.?Review of Similar Account Resolution: I reviewed another account with *******, also a store card, which was paid in full directly by me. In that case, the "managed by a financial counseling program" comment was removed, highlighting an inconsistency in reporting practices.?Additional facts: I never was dishonest with Nordstrom I didn't lie on my initial credit application. I did not ever fail to make a payment. Nordstrom agreed to financial counseling program terms. I never missed a payment to them. I know there are no usury laws on exorbitant interest rates but 36% made it next to impossible to pay my balance to zero without asking for a reduced rate of 9%. I paid the debt it full with interest. The debt is no longer "Managed by debt counseling service" but they will no remove the comment and have affirmed it as accurate counter to the truth.

  Business Response

  Date: 04/10/2025

  ********,thank you for reaching out and expressing your concerns. We appreciate the opportunity to address them. Please find attached the response from Nordstrom ************** If you have any further questions or concerns regarding their response, we recommend contacting them directly at ************** for the quickest assistance.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am filing a formal complaint against Nordstrom regarding an account on my ********************** report that I do not recognize and have been disputing for years. Despite multiple attempts to resolve this issue, Nordstrom has failed to remove this erroneous account, which continues to negatively impact my credit.I have provided repeated disputes and requests for verification, yet Nordstrom has not produced valid documentation proving that this account belongs to me. Their continued failure to correct this mistake is causing unjust harm to my creditworthiness.I am demanding the immediate removal of this unrecognized account from my ********************** file. If Nordstrom cannot provide verifiable proof that this account is legitimately mine, they are in violation of the Fair Credit Reporting Act (FCRA) by continuing to report inaccurate information. Failure to correct this matter will leave me no choice but to escalate my complaint to the ************************************ (****) and pursue further legal action if necessary.I urge Nordstrom to act in good faith and correct this error immediately. Thank you for your assistance in resolving this matter.

  Business Response

  Date: 04/07/2025

  *****, thank you for reaching out and expressing your concerns. We appreciate the opportunity to address them. Please find attached the response from Nordstrom ************** If you have any further questions or concerns regarding their response, we recommend contacting them directly at ************** for the quickest assistance.

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need help with 3 different situations that I have not been able to resolve by calling customer service. I have documents that I would like to share but the file is too big. Please advise regarding how I can share the documents. 1. I am requesting to return a worn pair of shoes that are extremely painful. I have never experienced foot pain of this nature related to a pair of shoes. Order#********* (Documentation Page 1)2. I need help with the return of an item that was previously reported stolen but I now have the item in my possession. Order#********* (Documentation Pages 2-3)3. I need help with a return but the wrong pair of boots were placed in the box. Order#********* (Documentation Pages 4-7)4. Documentation from ***** BBB Complaint regarding stolen packages included FYI in order to show what I have been going through with package delivery at my apartment complex. ****Please do not try to resolve these issues without the documents that I need to send. Once you receive this complaint, please advise of an email address where the documents can be sent.Thank You.

  Business Response

  Date: 04/11/2025

  We reached out to the customer on ******** to gather more information to assist with their BBB complaint. We will assist the customer further once we hear back.
  

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be in contact with Venus ***** via email shortly to resolve the remaining issues. Thank You. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute letter

  Business Response

  Date: 03/28/2025

  *******,thank you for reaching out and expressing your concerns. We appreciate the opportunity to address them. Please find attached the response from Nordstrom ************** If you have any further questions or concerns regarding their response, we recommend contacting them directly at ************** for the quickest assistance.
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made eight purchases at Nordstrom Rack in *******. I returned the Clinique products because I found out my clients. Daughter has acne and had a different product for her to use. I made the return within a few days. I also checked the receipt for any restrictions since the rack appears to be different on their return policy than the regular store. When I was making the return, the cashier told me they could not return beauty products. I explained to them I checked the receipt and it did not state. The clinic not eligible for a return. He said its on the receipt from the register. I explained to him I did not get that receipt; it emailed to me. I asked that he print off what it states on the back of the receipt from the register. It was the same verbiage as onlineand did not indicate beauty products are non-returnable. He had the manager come over. She didnt have a friendly demeanor. She was a little combative me I could not return and I told her from a legal perspective it needs to be indicated on the receipt. she tried arguing with me stating it was, and I had her look at it and she said oh we need to update it to what is on the register receipt. I pointed out to her that that register receipt does not indicate as well. Instead of acknowledging there is anerror that they need to fix, she told me she will do the return as a one time courtesy. I explained to her until they update their receipts on the policy, theyre obligated to give a return on beauty products since it doesnt state otherwise. And, people will be going off of the return that Nordstroms store has where you can get a refund on beauty products. Her demeanor could have been a lot more polished! The cashier was super nice and apologetic; however, she was not!Bottom line, they need to update their receipts if they are holding customers accountable to that verbiage.

  Business Response

  Date: 03/28/2025

  Dear ******* ******,

  Thank you for your feedback. We have forwarded this information to the store who will review the given information and follow up on the feedback.

  
  

  Customer Answer

  Date: 04/22/2025

  Hello, 
  
  I didnt respond to this right away because I was waiting for them to follow up from when they said that they forwarded to the store. I finally heard directly from
   The store last week and am very satisfied. 
  
  
  M. 
  

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. NORDSTM/TD ACCOUNT no.: ************ DATE OPEN: 08/01/2018 BALANCE: $1,135.00

  Business Response

  Date: 03/28/2025

  Dear ***** ********,

  Attached you will find our response to the complaint. Thank you!

  
  

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts have been added under my name without my authorization, and I strongly suspect they may be linked to a data breach or fraudulent activity. This is a blatant violation of my consumer rights under the ****, and I demand immediate action.The following account(s) require verification:Company Name: NORDSTM/TD Account Number: **************** Reported Balance: $0.00 Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This failure to provide transparency is a direct violation of the **** (15 U.S.C. 1681g). I am demanding full documentation proving the validity of these accounts, including original account applications, signed agreements, or transaction records. A generic response stating that the account has been "verified" will not be accepted.If no such documentation exists, these accounts must be removed immediately under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information. Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against the reporting company for failure to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.

  Business Response

  Date: 03/28/2025

  Shavitta, thank you for reaching out and expressing your concerns. We appreciate the opportunity to address them. Please find attached the response from Nordstrom ************** If you have any further questions or concerns regarding their response, we recommend contacting them directly at ************** for the quickest assistance.

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order and it never arrived. I was told an update would be given to me, but I haven't yet gotten a response. I paid for expedited shipping as I am leaving the country for a vacation, so I ran out of time waiting for them. I can provide a police report if needed.

  Business Response

  Date: 03/28/2025

  Dear ****** ***********,

  We are very sorry to hear that you did not receive the contents of your package and for the disappointment caused during the review of your claim. Our delivery research department have communicated with you that we will not be able to move forward with a refund or replacement following the results from our internal investigation. If you have not already done so I would advise filing a police report. Once the investigating officer contacts us with a subpoena, we will be able to release the details of our investigation and any other details we have gathered regarding the delivery.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23079936
  
  I am rejecting this response because I did not get this package and have escalated the issue to the police. 
  
  Sincerely,
  
  ****** ***********