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Business Profile

Department Stores

Nordstrom, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

This profile includes complaints for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Nordstrom, Inc. has 140 locations, listed below.

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    Customer Complaints Summary

    • 1,596 total complaints in the last 3 years.
    • 410 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a nuna car seat from Nordstrom in 2020. Starting Dec 2024, Nuna informed us of the recall involving the harness strap becoming loosened affecting the safety of the child. Nuna offered a remedy kit and I have been waiting for months without receiving it. My friend experienced similar issue and contacted Nordstrom and was offered to exchange the car seat. I contact Nordstrom and was informed they are no longer offering it. I don't think it is right to offer the service to a customer but not to a different customer

      Business Response

      Date: 03/26/2025

      Dear Vy Le,

      Thank you for bringing this to our attention. Unfortunately, per the recall and Nordstroms car seat return policy, we are unable to accept a return. Please visit the following landing page to easily sign up to receive a remedy kit, which should be shipped within a few days: **************************************************. For further questions, contact Nunas Consumer Concierge Team by calling **************, or email at *********************************.

      Customer Answer

      Date: 03/26/2025

       
      Complaint: 23073621

      I am rejecting this response because:
      1) I contacted Nuna several times starting several months ago and haven't received the remedy kit.

      2) Nordstrom representative informed me that they offered exchange before and just decided to stop in Feb 2025. This is not right to offer exchange to certain people and not offer to other people.

      Sincerely,

      Vy Le

      Business Response

      Date: 04/03/2025

      Dear Vy Le,

      There was a short period of time when the Nuna Repair kit was out of stock where we were able to make accommodations. Since there has been a re-stock we no longer have that as an option. If you would like to attach your communications with Nuna we would be more than happy to assist with facilitating a conversation to expedite a repair kit or explore other options. 

    • Initial Complaint

      Date:03/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collection from *******/TD was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 1/1/2016 for $2,956 with account numbers starting with **************** Please remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

      Business Response

      Date: 03/28/2025

      *******, thank you for reaching out and expressing your concerns. We appreciate the opportunity to address them. Please find attached the response from Nordstrom ************** If you have any further questions or concerns regarding their response, we recommend contacting them directly at ************** for the quickest assistance.

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with Nordstrom on 03/07/2025 in the amount of $116.60 order number ********* item was returned on 03/10/2025 in store and I have not yet received my refund when I call Im informed it takes 10 business days. Well the way funds are received upon a purchase is the same exact way refunds should be processed why is Nordstrom holding on to my funds I need my money

      Business Response

      Date: 03/12/2025

      ****** thank you so much for reaching out and sharing your concerns with us. We truly appreciate the chance to respond. I completely understand your worries regarding your refund. Ive looked into the refund of $116.60 that was issued by your local Nordstrom store on 03.10.25 to your **** card ending in 4808, and I can confirm that it has been processed by Nordstrom.Typically, your bank will release that refund within 3-5 business days. We recommend reaching out to your bank, as they can provide you with more information on when you can expect those funds to be available. If you have any other questions or need further assistance, feel free to ask!

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: *******/TD ACCT #: ***. **************** $1,398.00/$1,398.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/19/2025

      Dear ******** *********,

      Attached you will find our response to the complaint. Thank you!

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you that a fraudulent account has been opened in my name with Nordstrom/TD. I did not authorize the opening of this account and am a victim of identity theft. Below are the details of the fraudulent ******************************** Name: Nordstrom/TD Opened Date: 05/09/2017 Account Number: *****************High **********************: $544.00 I kindly request that you close this account immediately and remove any negative information related to it from my credit report. Additionally, I would appreciate confirmation of the accounts closure and any relevant documentation regarding the fraudulent activity.For your reference, I have attached a copy of my Identity Theft Complaint.Thank you for your prompt attention to this matter. I look forward to your swift resolution.

      Business Response

      Date: 03/19/2025

      Dear ****** *******,

      This is currently being researched by our team and we should have an update next week.

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out several times about Nordstroms use of ****** as a carrier for packages I order online. ****** is notorious for failed deliveries. I never receive packages I order from Nordstrom because of ******* negligence and Nordstrom does not respond. My packages are often, after weeks of delay, returned to sender. As a Nordstrom customer, I cannot reorder the item as it then sold out. So, Nordstrom loses profits and customer loyalty. You are making a terrible business decision to partner with ******, but if you insist on doing it I want your guarantee that you will communicate directly with ****** to ensure I receive my deliveries that Ive paid you for. This is not an issue with my address; no other carriers have issues. Its only OnTrac. Im still waiting for my package and Nordstrom is unresponsive to this issue. I dont want to hear that you care about customer feedback. I just want you to successfully deliver packages Ive paid you for. I want my order delivered and a direct contact at Nordstrom for when this arises yet again. This is the fourth complaint *** made to Nordstrom about their shipping issues. Its simply unacceptable and if you cant deliver, then stop offering online delivery and scamming your customers.

      Business Response

      Date: 03/14/2025

      Dear *** *********,

      Thank you for bringing this to our attention. We have given this information to our transportation department who will research this with the carrier. 

      Customer Answer

      Date: 03/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *********

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had returned a sweatshirt from my order which is order number *********. It was received by Nordstrom on February 25th, 2025 and it has now been over 10 days and I still do not have my refund. The item was returned brand new with tags, packaged carefully, with all tracking information. I would like my refund immediately, Thank you.

      Business Response

      Date: 03/06/2025

      Sana, thank you for reaching out and sharing your concerns with us. We appreciate the opportunity to respond. Upon reviewing your request for a refund related to your return, we confirm that you are still within the return timeframe. Please note that returns are typically processed within 8-12 business days, and refunds are issued 3-5 business days following processing. In your case, the 12th business day will be March 12th. If you have not received your refund by the end of the day on March 12th, please feel free to contact us at ************. We are unable to process a refund before this timeframe, as we must allow our Returns department the necessary time to receive, validate, and process the return. Rest assured; we will document your account with the details of your return. 

      Customer Answer

      Date: 03/12/2025

       
      Complaint: 23021617

      I am rejecting this response because it is now March 12th and I still have not received a refund. I called the number provided and they were not able to help me. I am going to need a resolution please.

      Sincerely,

      **** ******

      Business Response

      Date: 03/21/2025

      Sana, thank you so much for reaching out and sharing your concerns with us. We really appreciate the chance to address your return regarding the sweatshirt. I'm happy to let you know that our Returns department has issued your refund on 03.20.25. You should see those funds released by your bank within 3-5 business days. If you have any more questions or need further assistance, please feel free to give us a call at ************. We're here to help!

      Customer Answer

      Date: 03/26/2025

       
      Complaint: 23021617

      I am rejecting this response because: It has now been 5 business days and I have still not received my refund. In your previous message you had stated that it would take 3 to 5 business days to receive the refund. I contact my bank today and the customer service representative confirmed that there were no pending refunds from Nordstrom. This has been an extremely frustrating experience so far and I am disappointed with the customer service I have received from ********************. Please give me my rightfully owed refund!

      Sincerely,

      **** ******

      Business Response

      Date: 04/07/2025

      Sana, Oh no! We are so sorry to hear that you havent received your refund yet. It looks like the initial refund was sent as an e-gift card to your email on March 20th, but I understand how frustrating that must be since it didnt reach you. After looking into your complaint, I found that our Care team issued a new e-gift card on April 5th, and it should be in your inbox now. If you have any other questions or concerns, please dont hesitate to reach out. Were here to help!

      Customer Answer

      Date: 04/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because my credit report contains accounts that I do not recognize, and I have every reason to believe they may be linked to a data breach. I take my financial security seriously, and the fact that these unverified accounts are being reported under my name is completely unacceptable. These inaccuracies are damaging my credit standing and creating unnecessary obstacles, and I refuse to allow them to remain unchallenged. Despite my repeated efforts to obtain verification, I have yet to receive any legitimate proof that these accounts belong to me. This blatant lack of transparency is unacceptable and a direct violation of my rights. As a consumer, I demand proper documentation proving their validity, including the name of the unverified item, NORDSTROM/***********; the account number, **************** ; and the reported balance, $1,712.00.Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am demanding copies of all records used to verify these accounts. A generic response claiming they have been verified will not be tolerated. I require real, verifiable proof such as original account applications, signed agreements, or transaction records that confirm their legitimacy. If no such documentation exists, these accounts must be removed immediately under Section 611(a)(5)(A)(i) of the ****, which mandates the deletion of unverifiable information from consumer credit reports.I will not accept delays, excuses, or vague responses. These errors have already caused unnecessary harm, and I will not allow them to continue affecting my financial stability. I expect a full investigation, a detailed response, and an immediate resolution. Failure to comply will not go unnoticed.

      Business Response

      Date: 03/14/2025

      Dear ***** ********

      Attached you will find our response to the complaint. Thank you!

    • Initial Complaint

      Date:03/01/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nordstrom tricked me into opening a credit card when they said rewards account. I even had my card inserted in the machine when they said my total amount was charged for the Nordstrom card.

      Business Response

      Date: 03/11/2025

      Dear *** *******,

      Attached you will find our response to the complaint. Thank you!

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 23007856

      I am rejecting this response because I was manipulated into opening this card under false pretenses. While you may have resolved my specific issue after several hours on the phone. It should not have happened in the first place. I was not told I was opening a credit card. The specific words were rewards account. 

      Sincerely,

      *** *******

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a purse on Feb 2, 2024. My order number is Order #*********. The item says it was delivered but I didn't receive it. I asked the company to track down or refund the order and they refuse to do so. It is a $2,000 order so I need to either receive the item or get my money back. They refused to do so. I request either a replacement or a refund or store credit.

      Business Response

      Date: 03/11/2025

      Dear ******* *****,

      We are very sorry to hear that you did not receive the contents of your package and for the disappointment caused during the review of your claim. Our delivery research department have communicated with you that we will not be able to move forward with a refund or replacement following the results from our internal investigation. If you have not already done so I would advise filing a police report. Once the investigating officer contacts us with a subpoena, we will be able to release the details of our investigation and any other details we have gathered regarding the delivery.

      Customer Answer

      Date: 03/13/2025

       
      Complaint: 23007819

      I am rejecting this response because: I would like to have the results of your "investigation" without having to get a subpoena.  All I am asking for is the proof you have of delivery so please provide it and then if needed I can follow up with the police.  

      Sincerely,

      ******* *****

    Nordstrom, Inc. is NOT a BBB Accredited Business.

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