Complaints

This profile includes complaints for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Nordstrom, Inc. has 140 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Nordstrom, Inc.

  1700 7th Ave Ste 1000 Seattle, WA 98101-4407

• 

  Nordstrom

  700 Fairmount Ave Towson, MD 21286-1037

• 

  Nordstrom

  7883 N Blackstone Ave Fresno, CA 93720-4307

• 

  Nordstrom

  600 Westfarms Mall Farmington, CT 06032

• 

  Nordstrom, Inc.

  PO Box 6555 Englewood, CO 80155-6555

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nordstrom's website features misleading advertising and deceptive offers that entice customers to take action without delivering on the promised deals.I tried to purchase an item on the website, which clearly stated, "Members get free 2-day shipping. Join in your account." So, I signed in, added the item to my cart, but when I went to check out, it only offered free standard shipping, not the promised 2-day shipping. I also followed the instructions to download the Nordstrom app for an instant $5 Nordy Note, but that didnt happen either. These offers are misleading and seem fraudulent.I then spent time chatting with customer service, but they were unhelpful and didnt even offer a courtesy promo code or discount for the inconvenience, as most companies would. Im very disappointed in Nordstrom. I would have gone directly to the manufacturer of the item I purchased but I have a gift card that I wanted to use with Nordstrom. Im sure the manufacturer would have provided a higher level of customer service and appreciation. ********************'s unwillingness to offer any disccount or promo code for my inconvenience is very rigid and off-putting. I will not be shopping there in the future.

  Business Response

  Date: 03/04/2025

  ****, thank you so much for reaching out and sharing your concerns with us. We really appreciate the opportunity to assist you. I'm truly sorry to hear that your order didn't qualify for expedited shipping options and that you didn't receive the $5 Nordy Note. I did contact the vendor about the expedited shipping, but unfortunately, the order was already set to ship out.While I can't expedite this order, Id be delighted to offer you free expedited shipping for your next order, whether its Next Day or 2 Business Day, if available. I've also credited you the $5 for the promotion. If you have any questions, please feel free to give us a call at ************. We're here to help!

• Initial Complaint

  Date:02/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I re purchased a belt that I broke last year for my (friend) birthday I now like to pay on items to build my credit and my purchasing power, so I purchased the belt and was told it would be delivered Tuesday or Wednesday; in which Monday was his actual birthday I never checked my email or nothing until late that night and I received a notification saying it was delivered and left at the front door the place I had it delivered to was a business: I then called them and they told me they didnt get a package for me next day I emailed customer service and nothing I was told I wouldnt get a refund because the package was delivered. When delivering packages to a business the drivers take pictures of the package on the counter to reassure the package was delivered. I never have problems with this store and my packages so when I showed them the store and proof of delivery they are saying the same thing I am saying the package was either placed outside or the driver didnt deliver it because still I have no package and I cant argue with the staff for a refund because they didnt misplace my package the driver did or left it for someone to steal it. Im not paying for something I dont have.

  Business Response

  Date: 03/03/2025

  ******,thank you for your patience as we took the time to look into your complaint with our Delivery & Research team. After careful review, **** decided not to issue a refund for the missing package, as it has been confirmed that it was delivered. If theft is a possibility, we recommend filing a police report for your protection. If you have any further questions, please feel free to continue the conversation in the email thread with our financial services ******** can also reach us at ************. 

  Customer Answer

  Date: 03/05/2025

  I literally have no time to go to the police station I was provided no proof that the package was indeed delivered no signature or nothing I work 2 jobs and my only off day is Sunday; and then after I do file a report then what??? Its just a lot of wasted time and energy , so do I dispute the charges on my card? 

  Business Response

  Date: 03/06/2025

  ******, thank you for reaching out to us and voicing your concerns. We sincerely appreciate the opportunity to address this matter. We understand how frustrating this situation must be and recognize your desire for a resolution, especially given the disheartening news regarding your package's non-arrival. While we acknowledge that issues can arise once packages leave our facility, it is important to note that the decision to refund or replace items reported as not received is at Nordstrom's discretion. Our Delivery Research team has thoroughly investigated this matter and, unfortunately, we are unable to proceed with a refund or replacement. We understand your schedule is busy,but we recommend filing a police report. Once the investigating officer contacts us with a subpoena, we will be pleased to share the details of our investigation. I sincerely apologize for any disappointment this situation may have caused.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card for Christmas for $100.00. I attempted to use the gift card for the first time at a Nordstrom Rack store on Sunday, 2/16/25, however, after the employee scratched off the access number and ran the card, it showed $0 balance. I called and was advised the card had been "hacked" and used for an online purchase on 1/2/25 and that other gift cards had also been used by that account. I was told I would receive an email from the fraud department in 1 business day. On 2/19/25 I called back as I had not received an email. I was advised the card was compromised and they would not refund the money. I requested information regarding the order number- since they were saying my GC was used for a purchase. The employee refused to provide any information regarding the alleged purchase made with my gift card. The gift card was not lost and I maintained the physical card at all times.

  Business Response

  Date: 03/07/2025

  ******, thank you for reaching out to us and expressing your concerns. I sincerely apologize for the unfortunate situation in which your gift card was used without your authorization. Upon reviewing your case, I am pleased to inform you that your gift card has been replaced and is scheduled to be deployed by the end of the next business day. If you have any further questions or concerns, please do not hesitate to contact us at ************.
  

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received a digital gift card from the business.  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 shirts from Nordstrom. I first received an email the order was delayed. Yesterday, 2/25/25, I received an email order was delivered. So first its delayed and then magically delivered. It was not but Nordstrom refuses to refund and states next time I should have sent to store. That is huge inconvenience. There is no Nordstrom close to me. I wouldnt order online if there were a store close by. They are stating I am not telling the truth and stealing my money which I cant afford to just give away.

  Business Response

  Date: 03/06/2025

  Dear ***** ******,

  We are very sorry to hear that you did not receive the contents of your package and for the disappointment caused during the review of your claim. Our delivery research department have communicated with you that we will not be able to move forward with a refund or replacement following the results from our internal investigation. If you have not already done so I would advise filing a police report. Once the investigating officer contacts us with a subpoena, we will be able to release the details of our investigation and any other details we have gathered regarding the delivery.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Nuna car seat from them Received permission to return the car seat. I have a voicemail promising me a refund. Was told by a manager how hed follow up to ensure it was a smooth process. There was no follow up. I had to follow up. Was told theyd expedite it. Then told I would receive a refund. They lie to customers and its unacceptable.

  Business Response

  Date: 03/06/2025

  Dear ***** *********,

  Thank you for bringing this to our attention. Our records indicate a full refund has since been issued for the order.

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is towards Nordstrom Rack **** as the item was ordered online. I ordered this pair of shoes on 2/16 for $27.49 order #*********, item number ********. On 2/18 I received an email stating that my order was cancelled due to a lack of available stock. When I went to reorder, the website showed that the item was in stock but the price had changed to $129.97. I called customer service and was told my order was cancelled due to the price increase but I could reorder at the new, higher price. After some discussion, they agreed to honor the original advertised price and the shoes were reordered. This order was # *********, again item number ********. I received the shoes 2/23 and they look nothing like the advertised picture. They are also in a box with a matching description and an item number of ********. Essentially, this company sold me an item, cancelled so they could raise the price, begrudgingly resold it to me at the original price and then sent me the wrong item. I would just like the shoes that I ordered without having to pay for shipping a third time.

  Business Response

  Date: 03/05/2025

  Dear ****** *******,

  We are sorry to hear about the issues with the listing on the Nordstrom website. We have submitted an incident form to have this corrected and you can reach out to our customer care team and we would be happy to honor the original price. 

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However, please be aware that I have attempted to resolve this issue directly with your customer case team and was sent the exact same pair of shoes (the incorrect pair, item number ******** instead of ********) a second time. Ive attached proof of said transaction and resulting second receipt of the wrong item. If a third transaction is going to result in receiving the same pair of incorrect shoes yet again, I would rather not waste my time. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on feb 7, 2025 I ordered a purse online at nordstrom to be shipped to the ******** rack near me. Promise date to pick up, by Feb 19, 2025. Nothing came. I called in several times. I receive an email and noted on my order that they are unable to give me a refund at this time. I called in and the representative told me that it can be possible that I will be charged, even if I never seen the package. I received an email from customer account services to wait until Feb 25, 2025, because the delivery system is short staffed and back logged. On Feb 23, I reply back to this email, to ask for cancelation and refund, I have waited too long, its not acceptable. I report this to you, because I dont want more runaround.

  Business Response

  Date: 03/05/2025

  Dear *** ***,

  Thank you for bringing this to our attention. Our records indicate a full refund was issued for the missing package.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the gift card of $250 with the promotional gift of $50 on Dec 2024. On the confirmation email, it said I have $300 to spend on gift card. After about 2 ~3 weeks later, got separate email about promotional gift card from Nordstrom for $50. On initial confirmation, there is no information about the expiration date on promotional gift card. So my understanding was there is no expiration date. The email that was sent approx 2~3 weeks after the initial purchase of the gift card purchase with the promotional gift card of $50, it said that the promotional gift card has the expiration date of Feb 6th. Who would read the all detail printed condition, when they were not informed on their initial email. Also, when I checked on line/ Nordstrom Representative/ 3rd Party who handles the Nordstrom's gift card, all had different expiration date. (One had Feb 6th, one had Feb 12th, and one had Feb 16th) I am upset and angry and extremely disappointed on Nordstrom that they do not want to solve the issue but they just want to re-direct the customer to the 3rd party where they know it is hard to deal with. Since there was not clear explanation on the expiration date on their promotional email, I think that they were cheating. I even used other regular gift card that I purchase before this specific gift card that was expired which I would use before if I knew that there was an expiration date.

  Business Response

  Date: 03/05/2025

  Dear Yonghaan Shin,

  Thank you for bringing this to our attention. We have requested a replacement gift card be sent to your email address. Please don't hesitate to reach out with any additional questions.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned this item. I showed ***** Proof of Receipt. I no longer have the item. Nordstrom does. Yet no refund. This is a lot of money. Store 361-4357-3543-2019-08-18 $592.63 is the thecreauitrd refund.

  Business Response

  Date: 03/03/2025

  Dear ******* ********,

  We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customersour philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. Our records indicate due to the age (purchased in 2019) and condition of the merchandise that this return was not able to be accepted by our team. Per our terms and conditions items that do not meet our return criteria won't be returned to you or refunded.

  Customer Answer

  Date: 03/05/2025

   
  PLEASE SEE ATTACHED

  I do not accept Nordstrom Response,
  
  I appreciate that they acknowledge receipt of the item and that they did not return the item, nor did they provide a refund. However, I do not accept Nordstroms response. Their actions compromise my consumer protections per policies and regulations. Further, I met all the requirements in the return policy, but their response is not consistent with their OWN return policy. Their return policy states, There are no time limits for returns or exchanges. Therefore, the rationale for refusing to refund the item and failing to return the item is inconsistent with their own return policy, as well as federal and state laws that protect consumer rights. Hence, a refund is warranted, and I do not accept Nordstroms response and cut-and-paste of their return policy. BBB deserves more than an AI response.

  
  My husband is an attorney; therefore, fighting Nordstrom and demonstrating the violations of consumer rights and inconsistency with their return policy will not cost me a thing. I am in the minority of Nordstroms consumers. For me, the cost of a legal proceeding and the challenge of getting a lawyer to represent me is not something that shuts me up. Nordstrom banks on consumers legal barriers and costs to take advantage of consumers, defraud them, and charge them for items that have been returned. You cannot refuse to refund an item and keep it to resell or write off for tax purposes. This is double dealing, illegal, and consumers are taking advantage so Nordstrom can profit.
  Return Met Refund Policy Requirements: The Return Policy clearly states, There are no time limits for returns or exchanges.
  Nordstrom's return policy was case-by-case and did not specify a time limit for refunds. Thus, Nordstroms response was, Our records indicate due to the age (purchased in 2019) the merchandise that our team could not accept this return. Per our terms and conditions, items that do not meet our return criteria won't be returned to you or refunded T is invalid. The response is inconsistent with their own return policy, and federal and state consumer protections. Moreover, an arbitrary, vague, and unspecific blanketed case by case caveat to the return policy, is misleading, deceptive and sees to take advantage of the customer. The vague nature of a case by case policy is unclear and inconsistent with contract laws, and it makes it unclear what will be accepted and not accepted. In this case, it is arbitrary, and the reason for the return goes against Nordstroms own policy (no timelines for returns and exchanges) and federal and state regulations. 
  State Laws Protecting Consumers
  Further, refusing to refund an item, yet keeping the item is fraud. ********** (where the sales contract was executed), the California Unfair Competition Law (UCL), codified in Business & Professions Code Section 17200, serves as a cornerstone of consumer protection in the state. This sweeping statute prohibits "any unlawful, unfair or fraudulent business act or practice and unfair, deceptive, untrue or misleading advertising protects consumers from mysterious return parameters (a case-by-case basis) and also requires that you send the shoes back with in 31 days, if you refuse to refund. Nordstrom claims to have newly adopted a "case-by-case" return policy. This is legally problematic for many reasons: Such policies may violate state laws requiring clear disclosure of return terms. In this case, the policy was created after the item and return at issue were purchased.   Therefore, Nordstroms response that the item was too old does violate their own return policy and state and federal protections, and the item (brand new, in box, with tags) should be refunded or sent back.
  Federal Consumer Protections
  
  For instance, ************************ Act (*** Act) Section 2 serves as the primary federal law that applies when merchants engage in questionable return practices. Section 5 of the *** Act prohibits "unfair or deceptive acts or practices in or affecting commerce." This broad prohibition applies to all persons engaged in commerce, including retailers, and provides the legal foundation for addressing situations where merchants keep both returned merchandise and the customer's payment.  Hence, under this federal law and in accordance with Nordstroms own Return Policy, I am entitled to a refund or to have my item returned to me promptly.
  
  The Deceptive Trade Practices Act (****) protects consumers from intimidation by merchants through its prohibition of unconscionable actions and false, misleading, or deceptive practices. Key protections include: Unconscionable Actions: The **** defines these as acts that take advantage of a consumer's lack of knowledge or ability to a grossly unfair degree. A case-by-case caveat to a return policy is an example of the consumer not having knowledge or ability and is a deceptive way by Nordstrom to not honor their own return policy and strip customers of their right to be protected under state and federal consumer protections. Hence, under this federal law and in accordance with Nordstroms own Return Policy, I am entitled to a refund or to have my item returned to me promptly.
  
  Under federal and state consumer protection laws, including the Uniform Commercial Code (UCC) *****, an implied warranty of merchantability ensures that goods sold by merchants are fit for their ordinary purpose and free from defects. This warranty also obligates sellers to honor refunds or replacements when goods fail to meet these standards or the sales agreement is not upheld. Furthermore, the ************************ (***) enforces laws against deceptive practices and may secure consumer refunds in fraud cases. Hence, deciding what the return criteria is based on a case-by-case basis defines deceptive practices and lack of transparency that robs customers of a fair outcome and customer protections. Moreover, ********************* practice is not only vague to the point of arbitrariness, but it creates an asymmetrical power structure where Nordstrom is the only party that has all the information. Thus, Nordstrom takes advantage of the consumers lack of knowledge as to what case by case means, and this is grossly unfair. 
  
  
  The ******* Amendment (49 U.S.C. 14706) establishes a uniform legal framework addressing loss or damage to goods during interstate transit. Under this federal law, carriers bear strict liability for cargo in "their care, custody, and control" unless they can prove the damage resulted from specific exempted causes beyond their control. These exemptions include acts of God, public enemies, public authorities, shippers' acts, or the inherent vice of the goods themselves. The items that were returned to Nordstrom were in excellent condition, had the tags, and were in the original condition. Once the item a merchant provides a shipping label for a return and the item gets lost in transit, or items are damaged in transit, federal and state laws state that the merchant is responsible for lost packages or missing and damaged items in transit. I sent back unused items in the original boxes, which is consistent with Nordstroms return policy. If the items were received damaged, it is not my responsibility as the customer because I provided items in new and acceptable conditions. When a merchant provides a return shipping label, they become the "shipper" in the legal relationship with the carrier. This designation is crucial because it determines who has standing to file claims with the carrier for lost packages (Nordstrom). As the shipper, Nordstrom is the party who enters into the contract with the airline, pays for the shipping service, and thus has the legal relationship necessary to make insurance claims on lost or damaged items. I sent the items in perfect condition; if something happened during transit, then it is Nordstrom who needs to file the claim with ***** after they refund me. From a practical standpoint, when a merchant provides a return label, they have effectively assumed responsibility for the return transit process. This creates an essential distinction in responsibility compared to when customers purchase their return shipping. When merchants furnish the label, they select the carrier, determine the level of insurance coverage, and establish the shipping parameters. I did not have any control or knowledge about the shipping or the damaged goods. The legal significance of this arrangement is that the customer fulfills their obligation by properly packaging the item and surrendering it to the designated carrier with the merchant-provided label affixed, as I did. I have met the requirements of the return policy. Anything that Nordstrom alleges happened in transit is Nordstroms responsibility as the shipper.  
  
  Given the legal obligations and the simple fact that Nordstroms own return policy states, There are no time limits for returns or exchanges. a REFUND IS REQUIRED.
  
  Thank you
  
  
  Sincerely,
  ******* Gartrell 

  Business Response

  Date: 03/12/2025

  This is currently being researched by our legal team and we should have an update soon.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received the order, requested refund and was denied

  Business Response

  Date: 02/27/2025

  ******, thank you so much for reaching out and sharing your concerns with us. We're truly sorry to hear that you haven't received your items. We took the time to investigate your complaint closely with our Delivery & Research team. After careful review, we wont be able to process a refund for the missing package, as we have confirmation that it was delivered. If theft is suspected, we recommend filing a police report. If you have any more questions, feel free to continue the conversation in the email thread with our financial services team. You can also reach us at ************.