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Business Profile

Divorce Assistance

OnlineDivorce.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Complaints

This profile includes complaints for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnlineDivorce.com has 4 locations, listed below.

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    Customer Complaints Summary

    • 105 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to use their service to file an uncontested divorce with my ex-spouse who lives in another state. The transaction has now taken 8 months and is still not resolved. I currently am waiting for completed documents to simply be filed with the court. This is now waiting on 8 weeks. When I call their service line they state that the situation is escalated and a supervisor will reach out to me. None of this has occurred to date. My last call occurred July 7th and I was told I was being transferred to a supervisor handling my case directly, which is odd because I was told yesterday that the only issue was in their shipping department, which was ordered to ship my documents to the court. I need help. Both my ex spouse and I are in new relationships and there delay is directly affecting issues in each others life. Please help resolve this issue.

      Business Response

      Date: 07/12/2022

      We called and spoke to this customer and we also emailed them. We explained the progress of their case and how things are proceeding. We believe this matter is now resolved. 

      Customer Answer

      Date: 07/13/2022

       
      Better Business Bureau:

      While I did receive a package via overnight mail, there was zero communication from the company to me.  I appreciate your assistance as I believe this matter would not have been resolved without your intervention.



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for "premium" service to file my divorce where the business guaranteed shipping forms to me within **** business days. At 17 business days, I wrote to them and asked for a full refund for failure to provide said guaranteed service. The company ignored this request and continues to not to action on my case, delaying my paperwork filings and putting me at additional risk the longer my divorce is not filed legally in the court system.OnlineDivorce.com has not provided services for me and instead continues to hold on to:1. My $400 fee for "premium" service, and has now charged me an additional $40/month for their delays in processing my case.2. My court paperwork and money order for another $400 made payable to the court and sent to Online Divorce on June 14 via 2 day **** mail delivery.3. My paperwork on assets for ********** legal requirements, which should have been delivered to my spouse per their "premium" service offer.Please help me get this company to do what they claimed they would do for me OR return all fees and paperwork to me, including the $400 money order to the court I paid for. Thank you for your help!!!I have attached the emails showing it actually took them 18 business days to ship my forms and an email where Online Divorce wrote to me they guarantee shipment within **** business days. I have no idea why they still have not filed with the court thus exposing me to further legal and financial risks.

      Business Response

      Date: 07/05/2022

      We have been in contact with this customer. We gave them the option to cancel the **************** or to proceed. They have chosen to proceed. We are working hard to ensure each step is handled efficiently. We will continue to work directly with the customer as we complete the ****************. 

    • Initial Complaint

      Date:06/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/9/2022 I paid Online Divorce.com $ ****** to start my case then was told for an additional $ ******, I could receive their VIP service which they would file all documents with the court and be available to assist any concerns I might have. I paid the additional fee for VIP services which I haven't received anything in return for. I have sent all documents and court filing fees to them and they told me that everything was received and all documents were checked and in order and just waiting for their shipping department to send to the court to be filed. The documents were received on 5/26/2022, I was told it would be **** business days to prepare a shipping label and mail the forms to the court. I have also been charged for the last two months a fee of $34.99 for because the case is still ongoing, what a scam.

      Business Response

      Date: 07/05/2022

      We worked with this customer on a resolution regarding the monthly subscription fees and we provided them with an update on their platinum service. We believe we have resolved this to their satisfaction. 

      Customer Answer

      Date: 07/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21st 2022 I paid 159 $ to do what I thought was file a divorce found out it was just for mwto fill papers out online site say 100% satisfaction guaranteed so I called for refund was told that guarantee was only if u didn't use service but they did refund half the price so as of today I found out I paid 80$ to fill papers out online can't even download them

      Business Response

      Date: 07/01/2022

      We spoke to this customer on the phone and discussed their situation. We were able to resolve this matter and we believe the customer is satisfied with the resolution. 

      Customer Answer

      Date: 07/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    OnlineDivorce.com is NOT a BBB Accredited Business.

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