We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Divorce Assistance

OnlineDivorce.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Divorce Assistance.

Complaints

This profile includes complaints for OnlineDivorce.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OnlineDivorce.com has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 112 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I paid the initial $159 to start then paid $317 to upgrade the package so they would do all the work except the signing of forms, so I was charged the $317 TWICE, ALSO THE $301 MONEY ORDER TO FILE WITH THE COURTS, NOW THEY WANT ANOTHER $79 TO "CHANGE ANSWERS WHICH I DIDNT CHANGE ANY ANSWERS, ALSO THEY SENT ME THE ***** TO PRINT OUT THE PAPERS AND WHEN THEY DID IT WAS WITH THE WRONG COUNTY AND THEN WHEN I COMPLAINED THEY SAID IT WOULD BE ANOTHER $79 TO CHANGE ANSWERS!! HOW? THE ORIGINAL FORMS SAID THE RIGHT COUNTY BUT I MISSED A SIGNATURE ON ONE SO I HAD TO DO IT AGAIN! I ASKED FOR A REFUND AND THEY ARE REFUSING YET IT SAYS "MONEY BACK GUARANTEE" EITHER REFUND ME OR IM GONNA ****

      Business Response

      Date: 07/17/2023

      We have tried to contact this customer multiple times, and they are not responding to our calls or emails.

      The customer signed up for two of our ******************************** and Platinum. They were only charged once for the Divorce Service and once for the ***************** The customer is responsible for paying the court filing fee, which we do not keep. It is mailed to the court to open the case. The only forms we have ever sent the customer include the County they signed up to file in. We have been trying to work with the customer regarding errors in the forms they mailed us. These were not errors made by our company.

      We are happy to work with this customer, but we need them to respond to our calls or emails so we can better assist them. 

    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is the most deceptive and predatory company I have ever dealt with in my life. We paid for the ***************** this is advertised as a hassle free, all encompassing service with fast and accurate responses and guaranteed to be filing ready. In the end all that was provided were the same forms we could have gotten from the court site for free, incorrectly filled out, as the questionnaire they provide does not align with the forms properly. Multiple questions had all boxes checked and I spent an hour in the clerks office correcting and revamping the forms I called with questions regarding conflicting information, only to be told after by their case worker that I should not have taken the information from their own customer service.The name change kit is the same, it only provides the forms available for free with no assistance in filing unless you pay an additional fee and did not include about half of the establishments needed and incomplete form letter for me to fill out which isnt accepted at most of the places I am needing to update.Throughout this process I was given misinformation, then offered a solution to fix it at an additional cost. I have requested a refund for about half the services and given a run around yet again. All said and done this $299 everything included service has cost around $700, not including the $250 I paid directly to the court for filing fees. The only reason our divorce was finalized was because we cut this company out of the loop due to frustration and sat with a court clerk, crossing out what this company had incorrectly filled in and correcting and initialing each page corrected. I am requesting assistance in recouping these fees and hope that reviews will help stop others from being preyed upon by this company deceptively taking money from people who are already under the significant stress of divorce with their false promises of relief.

      Business Response

      Date: 07/03/2023

      This customer initially signed up for our services in 2021. At that time, their Divorce packet was available for them to use. In 2023, they came back to resume services. We informed them they needed to have their form reprocessed because the 2021 forms were outdated.
      We have been in contact with this customer, and we believe we have resolved this matter. We completed both the Divorce and Platinum Services. We invite them to reach out to us directly if they have any other questions or concerns. 

    • Initial Complaint

      Date:06/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complete Case . Com online services Disregard my request for immediate cancellation and they still went ahead and charged me for a service not rendered in any way. Their violation of my rights had caused my bank account to be disabled. On the merchant website it stated money back 100% guaranteed. They have been given me the many run arounds every since Help!

      Business Response

      Date: 06/20/2023

      This customer signed up for and paid for our services online, and we have not charged them for anything they did not authorize. They completed part of our post-purchase questionnaire.

      Our refund policy states, "We provide significant services beyond the generation of your divorce forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center, unless theres a flaw in our underlying documents."

      Our refund policy can be found here: ************************************************

      We have made multiple attempts to call and email this customer to talk to them about a resolution, but they have not returned our calls nor responded to our emails. We invite them to reach out to us directly so we can discuss this matter further with them. We are happy to assist them. 

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I split 300 and was told that are papers would be in the mail in 2 weeks. We filed a month ago maybe more and I havent received any papers and I cannot access the account my wife created. I need to know what is going on with this process being that I paid my money and why these papers are taking so long to come.

      Business Response

      Date: 06/14/2023

      We cannot find an account using the provided name, email address, or phone number. We need the name, phone number, and address linked to the paid account to see the account history and assist. 

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a refund from them and they refused to look over after my soon to be ex husband filed with a different divorce site

      Business Response

      Date: 06/16/2023

      We worked with this customer and explained our refund policy. We discussed a fair resolution and believe they are satisfied. We are happy to work with them directly if they have other questions or concerns. 

    • Initial Complaint

      Date:06/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started an online divorce on 4-28-23 with online divorce.com. starting price of $159. then it led to numerous e-mails on there filing process. It was deceiving , offering services that I have not received. All I have received is paperwork that I filled out on line . All they did was put my answers on the forms and sent them to me to file. I paid extra for ******** Services Up Grade. $379 for services that was promised to file all paper work to the courts and my spouse. False advertisement , after purchase I received ******** packet which was same paper work I received for $159 in the beginning, only difference is they highlighted forms that needed my signature and requested more money. I understand court cost, but they also ask for more money for their services. I have not received any services, and platinum upgrade promised to file papers to court and spouse. But instructions read for me to take papers to court house and i had to also give them to my spouse. False advertisement. I have requested a refund for the ******** Upgrade and they denied my request. I feel the original Fee $159 **** covered what I received. Im asking for refund of ******** upgrade Fee $379. please thank you *********************************

      Business Response

      Date: 06/15/2023

      We called and spoke to this customer. We explained what our **************** provides and that court fees are not included in the price of our Platinum package. We discussed options and came to a fair resolution with the customer. We believe this has been resolved to their satisfaction.

    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Theres 2 transactions that i requested a refund for that were made 06/05/2023 the first one transaction of ****** and the second transaction was ****** and that was unauthorized. Im just making sure i get my refund because it looks like theyve dishonestly overcharged their customers just like they overcharged me

      Business Response

      Date: 06/07/2023

      This customer was charged $159.00 for our ********************** service and $119.99 for a 3-month subscription. Both of these purchases were made online by the customer. We have worked with this customer and refunded them for qualified services not rendered.

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a scam!! The website says 100% money back guarantee!! I was charge $189 when the site says $159. I only started to fill out a questionnaire and didnt finish. I emailed to cancel. They said I had to call. so I called and they said they would cancel it and refund my money in 1-3 day. Two weeks by and still no refund. I called to complain and they hung up on me. Every time I call they hang up!

      Business Response

      Date: 04/21/2023

      This customer was charged $159 for our ********************** service, not $189.00. We worked with the customer and resolved this directly with them. We believe they are satisfied with the resolution. 

    • Initial Complaint

      Date:04/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After having an issue with my case I noticed a few things after paying over $600 for the premium "we do all the work for you" package 1. I sent the documents and check for the district clerk ($350) to you using the provided envelope that I was giving with the address that it needed to be sent to. Checked the receipts and it was delivered a few days after being mailed out.2. Been over 2 months and no progress had been made on my account but they keep charging me a monthly membership fee of $39.99 for them to do absolutely nothing 3. Called several times and all representatives mentioned that they needed the signed paperwork with district clerk check, even though its already been mailed and delivered. 4. Did some in depth research and noticed this company isn't accredited by the BBB and has many complaints similar to mine 5. Before any further issues come by or any legal action taken from my end I would very much appreciate a full refund for lack of service and time wasted.

      Business Response

      Date: 04/21/2023

      We made multiple attempts to contact this customer, both by phone and email. We invite them to please respond so we can assist them with this matter. 

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Send them money via zelle in order to fee for filling divorce papers, never heard from them or anything. Would like my money back!!!! A shame how they target a vulnerable population in time of need to just charge and keep the money. Not only do their fees change but you never know what your getting!

      Business Response

      Date: 04/03/2023

      We cannot find an account with the information provided in this BBB complaint. There is no account using the name, email address, home address, or phone number provided. We did call the phone number provided, and the person who answered had no idea who *************************** was.

      Additionally, we do not take any payments via Zelle. 

      Customer Answer

      Date: 04/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    OnlineDivorce.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.