Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,005 total complaints in the last 3 years.
21,688 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon restricted my account for placing orders without providing a proper explanation. I have reached out to Amazon on multiple separate occasions using all possible channels, emails, phone calls, and online support chat, and I have never received a single response from Amazon. I would like Amazon to take a second look at my account.
Business Response
Date: 03/18/2025
Hello Kanglan,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know about the issue with your account.

On checking, I see the account associated with the email address you've provided in your complaint is active. Hence, I request that you please share the email address of the account you're having trouble so we can assist you further.

Thank you for your understanding and looking forward to hearing from you.

Regards,
*******
Amazon.com
***********************************;
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a freezer from Amazon on December 18, 2024. I immediately submitted a request for return because it was super small but was advised I had to wait for their seller to provide a label. My email is used for both business and personal so I get about 200 emails a day. It took so long that I did not know they sent the label until I cleared my inbox Feb 28, 2025. The label also expired in Feb 2025. I called Amazon to request a new label on Feb 28th. I spoke to Jeevan who stated he was a supervisor (escalations Team) and he advised that he would call me back personally once the seller replied. I went in to clear my emails and received an email stating my claim was closed because I did not reply to the seller. No call as promised from ******. I called and spoke to Amazon again. I was first advised my claim closed due to no response. After i got upset and advised I did not get the call as promised, I was advised that I would receive a refund in 5 days and someone would contact me to detrmine how to retrieve their item. I requested a supervisor because it did not make sense to me that I would be told my case was closed but now retail I will receive a refund. ***** I spoke to ******* (supervisor). Was advised again that she would personally call me within 48hrs max. I advised that the freexer is extremely small and extremely loud. The description stated it was a quiet freezer which is one of the reasons i ordered it. I have a video recording on how loud it is. As a customer, i should not have to take time to file complaints or jump through hoops for me to be refunded. I then received an email about purchasing from Amazon marketplace. All i know is I purchased from Amazon. Amazon is the seller's customer. I am **********************'s customer. i have nothing to do with the contract between Amazon and the seller. I have everything to do with Amazon which is the company i ordered from and requested an immediate refund. I have a video that will not upload here. Happy to email it.
Business Response
Date: 03/05/2025
Hello ******* ********,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the freezer from order ending with 9817.

Upon checking the seller communication as of March 4, 2025, the seller has stated "We are very sorry about this. If we return the goods, we need to charge 40% for transportation and warehouse expenses".

Please respond to the seller's response with your decision and if you are not fine with it you can always raise a claim against the seller as for seller orders, only seller can provide assistance on this issue.

We appreciate your patience and look forward to seeing you again soon.

Customer Answer
Date: 03/12/2025
Thank you for your assistance.

This matter has been resolved by the company.

Regards,

Tarnise

"You never truly know the value of a moment until it becomes a memory."
Initial Complaint
Date:03/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for prime services with Amazon which basically means my deliveries are supposed to be express or priority via Amazon. Prime service means Amazon will be delivering orders to avoid delays. For the past week I have been receiving notifications that my packages will be delayed these delays are not 1 or 2 days. One of my packages still has not been delivered which was ordered on the 26 of February 2025. Not to mention my second order is also delayed. Instead of sending my deliveries prime like Im paying for. Amazon has been sending my deliveries standard which theres no extra fee for. I PAY FOR PRIME AND WANT PRIME DELIVERY!!! I will also be reporting to consumer finance including FTC if this happens again
Business Response
Date: 03/05/2025
Hello *******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the problem youve had with your shipments. I've forwarded your feedback about **** to our shipping department--I know they'll want to hear about your experience.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Upon reviewing, I see that $87.09 for Soap Base was refunded to your card on March 3, 2025.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:02/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern at Amazon,I am writing here because Amazon does not allow me to upload the documents they require through the Seller Central account. This creates confusion on what I should do, therefore I am addressing this matter in this BBB Complaint.After I tried to register an Amazon Seller Account, ********************** requested additional documents, including:-- A valid letter of authorization that confirms that the primary contact person is authorized to open, manage, and initiate transactions on the Amazon Payments account on behalf of the registered business.According to the latest email from Amazon, I need to upload the requested supporting documentation to the primary contact person information page (please see the screenshot of the respective part of the mentioned email).However, when I go to the referred page, all I can see are the forms to submit either identity documents or proof of address documents (please see the screenshot of that page attached). Amazon does not allow me to upload the documents through the Seller Central account they require. I am not going to try and upload the documents into the wrong form.I attach the requested documents to this BBB complaint.I'm asking you to accept the documents I send via this communication channel and let me use the Seller Central account privileges as soon as possible.
Business Response
Date: 03/03/2025
Greetings from Amazon,
We have reached out to the Selling Partner regarding their concern.

Please advise them to refer to Case ID: *********** for more information.

Thank you,
Amazon.com
Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Missing item from order. I will be filing a dispute with my bank. I should not have to fight for a $6.99 item that was clearly not received. If Amazon will not stand behind their brand, I will no longer make purchases, but I would appreciate transparency prior to making any future purchases.
Business Response
Date: 03/01/2025
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and apologies for the inconvenience you have experienced with missing item in your order.

I can help you with the refund of $10 in the form of gift card balance on your Amazon account for this missing item.

I hope this helps and request you to confirm to receive this refund.

Thank you for your cooperation.

Regards,
********* *****.
Initial Complaint
Date:02/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with lifezone thru Amazon.com its been a week now and I have not received my product nor have I received my money back Amazon and ******** produced false advertisement because they displayed on delivery date that was false information the package initial delivery date was February *******. I made several calls to ***** in which I was told that lifezone made a mistake with the label which delayed the shipment. Both amazon and lifezone promised me they would resolve the issue in which they did not. I am very dissatisfied and it is very unprofessional they dates their displaying are not the dates they deliver the product. I am filing a formal complaint on both lifezone and Amazon.
Business Response
Date: 02/28/2025
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We acknowledge your complaint regarding the order placed through Amazon.com with Lifezone and the subsequent delivery issues. We understand your frustration with:

1. The delayed delivery from the initial February 22, 2025 delivery date
2. The shipping label error by ********
3. The lack of timely resolution from both Amazon and Lifezone

We confirm that a full refund of $160.49 was processed on February 26, 2025, as requested in your desired settlement. The refund should appear in your original payment method within 3-5 business days.

We apologize for any inconvenience caused by this situation. To prevent similar issues in the future, we will:

- Review our delivery date accuracy protocols
- Address the communication gaps between vendors and shipping partners
- Improve our response time to customer concerns

If you have any questions about the refund or need further assistance, please don't hesitate to contact customer service.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I am facing restrictions that prevent me from adding new listings, which is directly impacting my business growth and customer satisfaction.These limitations were imposed without explanation, making it impossible for me to expand my product range. According to Amazons ASIN Creation Policy, each product variation requires a unique ASIN due to differences in design, specifications, and features. While some products may appear similar, they have key distinctions that are essential for accuracy and compliance.These listing restrictions are severely disrupting my operations and limiting my ability to contribute to Amazons platform. I kindly request that you review and lift these restrictions so I can continue growing my business while fully adhering to Amazons ************* regards!
Business Response
Date: 02/27/2025
Hello from Amazon,
I have researched the issue raised by the selling partner about creating listing for their account and found that ASIN creation limit has been placed on their account.
To protect the onsite shopping experience for our customers, we limit the number of listings (new ASINs) that a seller can create in a given week until they establish a sales history with Amazon. As sales are increased your their capacity to create ASINs will also increase. We encourage sellers to prioritize the products they are listing to increase their sales quickly.
Please note, if the seller has created a high number of new listings, we retain the right to temporarily suspend their ability to create new listings. This temporary suspension will be automatically lifted at 00:00 GMT on the first day of each week (Sunday), enabling them to resume creating new listings within the designated capacity.
For more information ask them to refer to our policy page: **********************************************************************
Customer Answer
Date: 02/28/2025

Complaint: 22993309

I am rejecting this response because: In its response, Amazon emphasizes that the limits will increase if sales increase. Over the past year, my income has more than doubled, which allows me to raise the limits. My account follows this requirement.

In addition, Amazon has provided clear requirements that allow you to request an increase in limits:
1. Excellent Account Health Rating - currently, my account has been without violations for a long period of time. All metrics are at a high level.
2. Adherence to Amazon policies - this is evidenced by the absence of violations.
3. Excellent sales history - my sales are growing every month, which is why I needed to raise the limits.

I did not violate Amazon's regulatory rules and policies to set limits and refuse to raise them. Amazon gives a clear list of requirements for increasing the limits, but refuses to do so. I have never manipulated listings, price, or other things because I am well aware of the consequences and follow Amazon's rules strictly.
All inactive and unnecessary listings have been removed from my account.

Therefore, I am asking to increase the limits for adding listings to my inventory so that I can sell more products and pay Amazon more fees. In addition, I pay taxes to the US government, which has a positive impact on the country's economy.

Sincerely,

****** *******
Business Response
Date: 03/03/2025
Hello from Amazon.com,

Please note, ASIN creation abilities reset at 00:00 GMT of the first day of the week (Sunday). No further action required from our end.
Customer Answer
Date: 03/06/2025

Complaint: 22993309

I am rejecting this response because: Currently, Amazon is preventing me from increasing my sales by refusing to increase my limits. As a result, I am unable to sell more and therefore pay more taxes for the development of the country.
The limits currently set by Amazon for adding listings to the inventory are not enough, as sales on my account are increasing, which requires an increase in the limits.
Increasing the limits directly affects the amount of taxes paid (the more sales, the more taxes I pay and the country develops), sales (since I cannot sell more than the limits set by Amazon).
It is for these reasons that Amazon makes it difficult for me to conduct my business.
I ask you to consider this issue and raise the limits on my account.

Sincerely,

****** *******
Initial Complaint
Date:02/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing regarding Amazons latest documentation request for ASINs B073GMCGHP, B07MZGQLH9, B06XPPP4M2, B081QQ4RZB, and B002CQU550. I believe Amazon is violating my right to entrepreneurship by meaningless requests for inventory checks. I strongly disagree with the decision to start a review on these ASINs and consider it unrightful. I will provide my reasons further.I will describe the situation briefly here, but I can't express everything in this form due to the character limit. So please look into the attached "Appeal BBB" file for more details on this ******* start, ASINs B073GMCGHP and B081QQ4RZB were never in my inventory. I never listed these products. Therefore, its unclear how I should provide documents for the items I never ********* the notification, Amazon says that this review is to check the authenticity of Fulfillment by Amazon items in my inventory. However, none of the mentioned products has ever been in ***. As I said previously, ASINs B073GMCGHP and B081QQ4RZB were never in my inventory. And ASINs B07MZGQLH9, B06XPPP4M2, and B002CQU550 were only listed as FBM. Considering this, I do not understand why, as a part of an FBA inventory review, they would ask for documents for FBM products.On January 31st, Amazon issued a review for the mentioned ASINs and *************** brand on my account. We have successfully passed the review and were allowed to sell this product. I consider the second request in one month to be too much attention to the products, for some strange reason. Considering these facts, I can clearly state theres been a mistake. I cannot provide documents for the products I never listed and have already provided the needed documents for the products I actually sold just three weeks ago. Therefore, I kindly ask Amazon to withdraw your request for video verification or consider this video verification successful and allow me to sell my products without any risk of ***************** regards.
Business Response
Date: 02/25/2025
Hello BBB,
We have forwarded he **************** complaint to the responsible team. They will contact the Selling Partner directly (not via the BBB Portal). Selling Partner should refer to their email/notifications for an update from the team.
Thanks.
Business Response
Date: 03/20/2025
Greeting from Amazon Services,
The seller need to submit their appeal by following the instructions on the Account Health page in Seller Central (***************************************************************************).
The Account Health page shows how well their account is performing against the performance metrics and policies required to sell on Amazon and helps us direct your appeal to the team that can best assist you.
To appeal a listing deactivation, please click on the "Next Steps" link next to the listing on the Account Health page.
They should expect a reply within 3 days after their appeal is submitted.
Initial Complaint
Date:02/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to purchase author copy of a short story I wrote on Amazon self publishing. The book was going to cost me $2.30. I wanted to qualify for free shipping and therefore decided to get some toiletries along with the books then later realized I would still have to pay a fee for the books. I still went ahead and purchased the items with a total of $62.10 I was alarmed today reviewing my credit card to see a charge from amazon for $454.65 and when I went to see I noticed I had been charged $361.80 for shipping !!! I called customer service who hung on me after telling me they couldnt reverse that because I didnt select free shipping. Now even if that was the case. What does it close to shop some toilet paper and paper napkins? I am a single mom with four children I have left in ***** to work across the state and this is just unethical and I cant believe this is whats happening to regular people such as myself. Again the reason I added the few toiletries I could have easily bought from my Local grocery store is for the free shipping not for me to be taken for $361 for shipping. This is UNETHICAL and unacceptable.
Business Response
Date: 03/07/2025
Hello,

I'm Naveen from Amazon.com writing behalf of ********. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order # ***-0998411-2267402. I can certainly understand your request and to help you with this, I have looped in our internal team and got an update on the request as below:

I realize you're disappointed that we're unable to grant your shipping reduction request. Most orders shipping benefits are available with Amazon Prime subscription. As there is no prime subscription on your account the standard shipping is charged. Be sure you select the "FREE Shipping" option when ordering. If the option doesn't appear on your order form, the order may not contain eligible items.

Thanks for your patience and understanding in this regard.
Initial Complaint
Date:02/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unauthorized purchase in my account but customer ******************** is blaming me that i placed the order even if i did not authorize the order. No resolution was provided and money was taken from my account
Business Response
Date: 03/02/2025
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding unauthorized purchase on your account.

I apologize for the inconvenience this issue has caused.

To help you with this, I've worked with our internal partner team on your request.

They've reviewed the details and recommended to dispute the charges directly with your bank.

Thank you for your understanding. Have a great day ahead!
Regards,

Srilaxmi
Amazon.com
*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.