Reviews

This profile includes reviews for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107

  
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  Rad Power Bikes LLC

  275 W 5 Ave Vancouver, BC V5Y 1J3

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  Rad Power Bikes Inc.

  2734 San Pablo Ave Berkeley, CA 94702

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  Rad Power Bikes Inc.

  535 Florence St Imperial Beach, CA 91932

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  Rad Power Bikes Inc.

  2107 S 700 E Salt lake City Utah, UT 84111

Review Details

• Review fromMelvin T

  Date: 10/03/2023

  1 star

  Melvin T

  Date: 10/03/2023

  worst customer service ever no phone lines they request the same info over and over with generic emails bike 1 month old they have no intention to honor warranty
  

  Rad Power Bikes Inc.

  Date: 10/04/2023

  Dear ******, 
  
  Thank you for reaching out to Rad Power Bikes!
  
  Upon review of your claims that we are unwilling to honor your warranty, it appears that our agents have asked for supplementing documentation that is relevant to a battery replacement order. We have been unable to locate the (4) previous emails in which you stated this documentation has been sent to our team. This may be due to an internal error with our email system. 
  
  
  To make this process a little easier on you, please go to the 'Sent' messages folder in your email inbox, select the messages in which you've sent this documentation to our team, and forward them to *********************************** referencing case number 470184973393. 
  
  
   Without this information on file, regrettably, we will not be able to proceed with a warranty replacement. This is not due to our unwillingness to honor your warranty, but rather, to ensure that all troubleshooting has been completed and that we are accurately diagnosing the issues with the affected component. We will need a video showing the fuse replacement you've completed and that the battery is not charging AFTER the fuses have been replaced, as well as a photo showing the battery's serial number.
  
  
  Furthermore, our phone support line has been reinstated. If you have any questions, please give us a call at ************** and one of our agents will be more than happy to explain what we need from you to get a battery replacement arranged and how you can transmit these files to our team using the Dropbox links we've sent over to you in the past. 
  
  
  Again, once we have the requested documentation on file (showing the fuse replacement you've completed and that the battery is not charging after the fuses have been replaced) we will be happy to request a battery replacement on your behalf. This is in line with our standard warranty process. 
  
  
  Thank you for being a Rad customer!  

• Review fromJay O

  Date: 10/03/2023

  1 star

  Jay O

  Date: 10/03/2023

  They discriminate against disabled persons by sending harmful and broken bikes. Will not hold up to warranty when they know a disabled person has been sent a defective bike.ADA will be contacted and lawsuit will be brought up.
  

  Rad Power Bikes Inc.

  Date: 10/04/2023

  ******, 
  
  First and foremost, we are deeply concerned to hear about your recent experience with our product and your allegations of discrimination. At Rad Power Bikes, we take such matters very seriously and want to assure you that we strongly disagree with these allegations. Discrimination is not a practice we condone in any form, and we are committed to providing the highest level of service and support to all of our customers, regardless of their abilities or circumstances.
  
  
  Firstly, we would like to address the issue with the defective bike. We understand how frustrating it can be to receive a faulty product, and for that, we sincerely apologize. Please know that it was never our intention to send you a broken bike, and we are actively working to improve our quality control processes to prevent such incidents from happening in the future. Given that there are approximately 100 miles on your bike at this time, this is not a returns-eligible case. 
  
  
  Regarding your warranty claim, we want to clarify that we have followed our standard warranty process as we would for any customer. We have issued a replacement part and warranty labor reimbursement via email to the ************, who was contacting us on ******'s behalf. Our goal is to resolve this matter promptly and to your satisfaction.
  
  
  Please let us know once your shop has installed your new fork so we can ensure your bike is back to proper riding condition and can reimburse you for this charge. 
  
  
  We value your feedback and take it seriously. If there are any additional concerns or questions you have, please do not hesitate to reach out to our Customer Support team. We are here to assist you and ensure that your experience with our products is as smooth and enjoyable as possible.
  
  
  We hope that this resolution demonstrates our commitment to addressing your concerns and providing the support you deserve. We appreciate your understanding and patience as we work to make this right.
  
  
  Thank you for giving us the opportunity to rectify this situation, as well as for being a loyal Rad customer. 

• Review fromKathy L

  Date: 10/02/2023

  1 star

  Kathy L

  Date: 10/02/2023

  If I could give zero stars I would. Terrible customer service...Can't speak to anyone on the phone, they are behind on emails so they can't respond. Sat at home all day waiting on a delivery of a new battery to replace the one that was only 2 years old and died. After reading these reviews, I see they place the delivery blame on ****** It seems to be a common problem so maybe that should use another company for shipping. Now being told they can't tell me when it will be delivered but it has to be signed for. So frustrating.
  

  Rad Power Bikes Inc.

  Date: 10/03/2023

  Dear *****,
  
  Thank you for contacting Rad Power Bikes!
  
  We sincerely apologize for the frustrating experience you've had with your recent battery order and the delays in your delivery. We understand your frustration and want to clarify that we share your concern regarding the issues you've encountered.
  
  It is indeed the case that we rely on ***** for our shipping services, and we are aware that they have been experiencing some operational delays lately due to circumstances outside of our scope of influence. Unfortunately, we do not have direct control over their operations, which can, at times, lead to delays and difficulties in tracking shipments.
  
  We encourage you to reach out to ***** directly to get an estimate of when your delivery might arrive and to address any concerns about the signing requirement. While we strive to provide excellent customer service, situations like this, involving external shipping partners, are beyond our control.
  
  Your tracking number is ************ and it appears that your battery has reached the local ***** facility as of October 2, 2023. 
  
  Your satisfaction is important to us, and we appreciate your patience during this unexpected delay. If you have any further questions or require assistance with your order, please do not hesitate to contact our Customer Support team, and we will do our best to assist you in any way we can.
  
  Thank you for being a Rad customer! 
  
  

• Review fromKeri M

  Date: 09/26/2023

  1 star
  The WORST customer service I've ever experienced. We misplaced our keys during a move and went to the website to reorder. The confirmation email said they would ship in 2 days. ******************************************************************************* is that they have only one location cutting keys and ours aren't done yet. I sent maybe 5 emails to their customer service and got no response. On chat, they can't provide any estimate. Due to this, it's been 30 days I cannot use my bike. This is totally unacceptable.

• Review fromMicha B

  Date: 09/20/2023

  1 star

  Micha B

  Date: 09/20/2023

  So heres the deal rad bikes are nice and well made HOWEVER, the batteries are horrible and rad customer service is far from easy, quick or pleasing!! Buyers beware if your bike battery has to be replaced because of malfunction, please know that warranty replacement battery is no longer covered if one is sent to you which is just plain wrong!! No negligence or care played a part. The battery simply stopped charging less than a year later. Rad bikes told me that if I wanted another battery then Id have to purchase it for $600. Wow!!!! Its disappointing that they dont stand by their pricy products! Should be a big red flag for anyone considering to buy. Velotric bike brand has not given us one single problem and rad bikes has given us problems from the very beginning which is why we have a replacement battery. Sure wish things were different but because they are not unfortunately Im having to express my distaste with rad bikes on public platforms. Wish I would have known different. DO NOT BUY RAD BIKES!!!
  

  Rad Power Bikes Inc.

  Date: 09/23/2023

  Dear *****, 
  
  Thank you for your feedback about your semi-integrated battery warranty replacement. 
  
  Upon review of your case, it appears we have processed a replacement battery for you, which will be delivered to your provided address. Your order number is *******. Please note that there is a federally-mandated hazardous materials certification period that we must adhere to for safety reasons. This certification process ensures the safe handling and transportation of lithium-ion batteries. The replacement battery will be shipped to you within **** business days upon the successful completion of the mandatory hazmat certification period. We understand that this may cause some delay, and we appreciate your patience during this time.
  
  We want to emphasize that we take the quality of our products seriously, and we are committed to standing by our customers. We are sorry to hear about the issues you've faced, and we appreciate your feedback as it helps us improve our products and services.
  
  If you have any further questions or concerns, please do not hesitate to reach out to our customer service team at *********************************** We are here to assist you in any way we can.
  
  Once again, we apologize for any inconvenience you have experienced, and we hope that you will give us the opportunity to provide you with a more positive experience in the future! 
  
  Thank you for being a Rad customer!  

• Review fromJim R

  Date: 09/16/2023

  2 stars
  Customer support after the sale is poor. First, my brand new bike needed about $75 worth of adjustments at my local bike shop out of the box. Second, 3 of the 4 bike shops listed as shops that would support repairs said they no longer do. Third, I ordered a rear view mirror for my bike and did not like it but when I went to return they said it was not eligible for return. This is very unfortunate because I do like the bike but support after the sale is really bad. I would recommend people look at other options before buying this bike.

• Review fromBrittney G

  Date: 09/15/2023

  1 star

  Brittney G

  Date: 09/15/2023

  Absolute horrible customer service! We have purchased 3 ********************** from them - I even convinced my parents to get a bike. My battery died. I get it, despite the reviews on the poor batteries I was ok purchasing a new one since my bike was 3 years old. Their replacement battery was $600 - again I paid it, no complaints. Then I get a shipping notification that it is a signature required delivery, I called Fed Ex to let them know I needed a signature waiver as I wouldn't be in a position to sit at my house for the 4 hour window I was given, Fed Ex said I would need to reach out to Rad to ask them to waive the signature. The "wonderful" customer service chat agent (you have to use chat because they don't have an operating customer service line (odd) told me they do not waive the signature because of their expensive products, I explained its a battery. Still no waiver. So I take off work to sit at my house only to be told, over half way through the window of time given, that it would be delayed until tomorrow at which point they gave me another 4 hr window. I reached out to *** and their "wonderful" customer service agent said and I quote "it sounds like your frustration is with Fed ex not us. Long story short I was given no alternative options, no way to waive the signature just to wait and that when it is shipped backed to them undeliverable they will start the refund process....... Its a joke and quite frankly nothing consumers can do about their service. Update: I sat home waiting for the package on the second day 4 hours only for it never to show and judging by the replies to the reviews here reaching out to Rad for a solution or anything would be pointless. Shop elsewhere, preferably somewhere local where you will be treated half decent.
  

  Rad Power Bikes Inc.

  Date: 09/16/2023

  We sincerely apologize for the inconvenience you've experienced with your recent battery order and the associated shipping process. We appreciate your loyalty as a valued customer who has purchased multiple ********************** from us.
  
  We understand your frustration with the signature requirement for the battery delivery. We want to emphasize that the signature requirement is in place for the protection of both parties involved, given the high dollar value of the battery. Unfortunately, we are unable to waive this requirement under any circumstances.
  
  We understand that waiting at home for a 4-hour window is far from ideal, and we empathize with your frustration. It is, however, important to note that this issue is primarily directed at ****** and their policies and procedures are beyond our control. 
  
  Regarding the delay and the subsequent inconvenience you experienced on the second day, we deeply regret the inconvenience this has caused you. Such delays are indeed frustrating, and we share your disappointment. We are continuously working with our shipping partners to improve their service and reliability.
  
  Due to the high volume of inquiries and requests we've been receiving, we want to ensure that we provide the best possible support experience. At this time, we do not have phone support available. However, we are here to assist you promptly through email or Live Chat during weekdays between 8 AM and 3 PM (local time). Our Live Chat feature allows for real-time assistance and can be accessed directly on our website at support.radpowerbikes.com.
  
  Our team of Customer Support specialists is committed to helping you with any questions or concerns you may have via these channels. We understand the importance of addressing your needs efficiently and will do our best to provide you with the assistance you require.
  
  Please understand that our commitment is to ensure the safe and timely delivery of your order, and we share your disappointment when things do not go as planned. We appreciate your feedback and will continue to work on finding alternative solutions to make this process smoother for our customers in the future.
  
  If you have any further concerns or require assistance, please don't hesitate to reach out to us. We value your business and want to ensure your satisfaction with our products and services.
  
  Thank you for your understanding and for choosing Rad Bikes!

• Review fromAlicia C

  Date: 09/01/2023

  1 star

  Alicia C

  Date: 09/01/2023

  Dont buy from RAD! Bought 2 - Rad Power 6s in June or July of 2022, by May one of the batteries was dead. Come to find out this is a common problem for Rad but since we were within the 1 year warranty they did replace it after multiple emails back and forth to provide numerous videos and photos of it not charging etc. Within 3 months of receiving the new battery I am once again left with a dead battery but since Im 1 month out of my initial one year warranty they are stating the cost to replace the battery would be $600. This is a known problem for RAD and they are unwilling to stand by their product. They even changed the design on the battery to prevent consumers from changing the blown fuse themselves and I now have a $600 pound paperweight as a reminder of how crappy this company is.
  

  Rad Power Bikes Inc.

  Date: 09/02/2023

  Dear ******, 
  
  We appreciate you taking the time to share your experience with Rad Power Bikes. We are truly sorry to hear about the issues you've faced with your bike's battery. Your feedback is important to us, and we would love the opportunity to review your request. 
  
  However, after conducting a thorough search of our customer records, we were unable to locate any account holders with the first and last name provided in your review. To ensure that we can provide you with the best assistance possible, could you please provide us with the account holder's email address, account holder's name or the order number on file with us? This will help us expedite the process and better understand the specific situation you've  encountered with your battery replacement. 
  
  We understand the frustration you've experienced thus far and we apologize for any inconvenience this has caused. Our aim is to provide quality products and unrivaled customer service. We are disappointed to hear that we may have fallen short of your expectations.
  
  Once we have the necessary information to identify your case, we will investigate the matter further and work towards a resolution. Our goal is to ensure that you can get back out on the road with your RadRover 6 Plus as soon as possible. 
  
  Please send our Customer Support team an email at ********************************** and reference BBB Review ID ****** in your subject line. Thank you for bringing this to our attention, and we look forward to the opportunity to assist you and address your concerns. 
  
  Thank you for being a Rad customer!  

• Review fromSam F

  Date: 08/30/2023

  1 star

  Sam F

  Date: 08/30/2023

  I purchased a bike in June and requested to return it within 10 days of receipt. I never took the bike out of the box. After three months of dodging me by not responding to emails, they finally sent me return shipping information and receiving the bike, They are not refunding my money. I am out over $2,100,00 and have no bike. Avoid this company. I do not know what has happened to them but they have cheated me out of my money.
  

  Rad Power Bikes Inc.

  Date: 08/31/2023

  We are writing in response to the review you posted regarding your recent experience with our company. Firstly, we want to express our sincere regret that you are dissatisfied with the outcome of your transaction, and we understand your frustration. However, we would like to address a few points from your review to provide a clearer perspective on the situation. There is an active chargeback that has to be settled by your financial institution. We sent our response on August 18th, 2023.
  
  We recognize your decision to exercise the option to file a chargeback or dispute your transaction, but we would like to emphasize that it often results in prolonging the resolution process.
  
  Per our records, we have accepted the chargeback initiated by your bank. This means that your bank will be responsible for reversing the charge on your behalf. Unfortunately, due to the nature of chargebacks and the procedures involved, the timeline for funds to be returned can range from 60 to 120 days. We sincerely apologize for any inconvenience this delay may cause you, but please understand that this timeline is beyond our control.
  
  We want to assure you that our commitment to our customers remains unwavering. Our team is always eager to address any concerns and find the best possible solution. Unfortunately, in this particular case, the external involvement of the bank has led to the extended timeline for resolution.
  
  Thank you for your valuable feedback about your experience with Rad Power Bikes. We sincerely hope your credit card company or bank will be able to inform you of the the status of your funds reversal. 
  
  Best Wishes. 

• Review fromJeffrey K

  Date: 08/28/2023

  1 star
  Firstly, Emailed them to cancel the order which was ignored. Then bike arrived with a error 21 code which renders the electronics useless. I EMAILED THEM AND TRIED ALL THEIR FIXES TO NO AVAIL. I'M NOW TRYING TO RETURN THE **** I TRIED TO CANCEL. BUYER BEWARE!!!! AVOID RAD POWER BIKES.