Complaints

This profile includes complaints for Boundless Immigration, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Boundless Immigration, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Boundless Immigration, Inc.

  300 Lenora St # 521 Seattle, WA 98121-2411

  
• 

  Boundless Immigration, Inc.

  2101 4th Ave Ste 850 Seattle, WA 98121-2309

  
• 

  Boundless Immigration, Inc.

  114 Alaskan Way S Ste 200 Seattle, WA 98104-2584

  
• 

  Boundless Immigration, Inc.

  240 2nd Ave S Ste 300 Seattle, WA 98104-2250

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never finished filling the forms, the lawyer never checked any of my info, the emails they send to me says i eligible for a refund because. And by the answer i get is i had to be educated by them why they cant refund me even with all the screenshots. I just want my money back for a service i never used.

  

  Business Response

  Date: 04/20/2023

  We are reviewing your feedback this week so we can develop a helpful solution. Thank you for allowing us the opportunity to respond to you directly and learn for future customers. Our goal is superior service and we take your candid feedback seriously.

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19958335
  
  I am rejecting this response because:

  Nothing was solved. Taking the next step actions. 

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 04/25/2023

  Dear BBB, We reviewed the concern in detail as promised in our response. We reached out to the customer today and confirmed we cancelled all payments and will provide a refund, as requested by the customer. 

  We appreciate all feedback that our customers provide regarding their experience with Boundless during our process. In a direct communication sent to the customer today, we sincerely apologized for the frustration the customer experienced.

  Please confirm if we may provide any additional feedback.

  Take care, Gabby

  Customer Answer

  Date: 04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We relied on information given to ** by *********************** from boundless who signed my son in law up. He said they would be filing right away for the work/travel permit and informing the government of my son in laws petition for adjustment of status. Then we found out a couple weeks ago, after paying for nearly 6 months that none of that had been done yet and it wouldnt be until the rest of the application was filed so now my son in law would have to wait an additional 5-8 months for his work permit after being assured by ******* he would have it in 4-6 months from signing up back in November of 2022. They also never informed the government of the intention to adjust status either which is very concerning to my son in law who now is worried about overstaying here without the government knowing his intentions and reasons why he has.We also relied on ******* word and information as a boundless employee when he said my husbands or my father in laws income would be sufficient to sponsor my son in law even though it is all untaxed and that we would just have to provide proof of income to the government. However, now we were told that apparently the government only lets people sponsor who have a W2 job and tax returns are the only proof allowed, this was told to us by ***************************** who was the person over seeing the application. We told her what ******* and their own attorney had said about that not being the full case and that my father in law would be eligible with the proper proof of income and letter stating that he mainly has untaxed income from social security and VA benefits which are much more than the required yearly amount needed to be eligible to sponsor. She then decided to not proceed because I am assuming they were afraid the government wouldnt immediately accept a harder application and it would therefore possibly ruin boundlesss near perfect record of acceptances. We would not have proceeded at all back in November with boundless if they had been honest in the first place and by now, with a different company or attorney, my son in law would most likely already have his work/travel permit and be well on his way to having his green card as well. This company should not be able to fraudulently get clients based on lies and then collect payments but not do any of the work needed that the payments were paying for. I feel people need to be aware of the kind of deceitful company this is and how they waste peoples time and money with their deception and lies.

  

  Business Response

  Date: 04/17/2023

  Thank you for this valuable feedback and for allowing us time to review your concerns in more detail. Please give us a few days to check the background. We will provide you with a more comprehensive response here and directly.

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving numerous calls from this company especially late at night.I reported my complaint on August 16,2022 and was promised my phone number would be erased off their dialer along with all of my data.Today I received another email solicitating their services. ************************* ****************************************** *************************** ***************** Good day *******!For Marriage Based Green **** eligibility.1. To get started, you'll answer some clear and simple questions at your convenience in our online app. You'll pay a flat rate of $995 to Boundless for help with your Marriage Based Green **** or choose a payment plan whenever you're ready to get started. For as low as $82.91, we can start using a debit card.**Optional step: Include your children If you'd like to apply as a whole family, boundless has you covered! Our online questionnaire will ask if you want to include any unmarried children age 18 or under on your application for an additional fee of $450 per child. You can opt for a payment plan as low as $145 per month with a child included, Answer a few additional questions, and we'll make sure your children have all of the forms and supporting documents necessary to receive their green cards.*BOUNDLESS GUARANTEE YOUR APPLICATION WILL GET APPROVED OR GET YOUR MONEY BACK.2. We'll begin working on your application the moment you finish your questionnaire, starting with a thorough review of your answers.3. We'll give you a list of all the supporting documents you need for your application. Once theyre gathered, well review them to make sure they meet government requirements and standards.4. An experienced, independent immigration attorney will then review your entire application to make sure its in the best possible shape and ready to file.5. Our printing team will print and assemble your entire physical application package, including all forms and supporting documents, and arrange it in the exact way the U.S. government prefers.

  

  Business Response

  Date: 08/30/2022

  Thank you for your feedback, we apologize for the communication issues that arose during the process resulting in distress. Your contact information has been removed and further communication will cease. 

  Customer Answer

  Date: 09/28/2022

  I would like to make you aware that I'm still receiving phone calls since this company

  promised to stop this activity. Specifically to remove any and all information on my behalf.

  Ther are two companies under the same ownership:

   

  ********* Incorporated
  ********************************************************************* 89113

   

  Boundless Immigration Company

  *******, ** 

   

  Since this has not been resolved to my satisfaction I would like a harsher penalty

  placed on this company(s) for not keeping their promise to eliminate all phone calls

  and other communication(s) once and for all

   

  I look forward to hearing back from you .

   

  Thanks,

   

  ***********************

  ************

  

  Business Response

  Date: 10/12/2022

  We appreciate the feedback, and we apologize for not having directly resolved your initial request to have your information removed from our systems, as well as discontinuing our phone call communications. We know that receiving unwanted phone calls is frustrating and inconvenient.
  
  Boundless is dedicated to ensuring that we provide every customer with the best service experience possible and we want to ensure you that we have moved you to our do not call list. We will also be removing all of your information from our systems, to eliminate any and all communications. 
  
  We do again apologize for any inconvenience that this has caused you. 

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 17770078
  
  I am rejecting this response because:

  I am still receiving both phone calls and email.. from ************ as its subsidiary and owned by Boundless Immigration.

  I was assured last time that all of my record information would be permanently removed and taken off your dialer including all communication via emails and phone calls

  would end. Now I need solid proof that I have been removed. The next time this occurs, there will be a formal complaint with the *** and a civil lawsuit will also be considered

  for phone harassment and unwanted solicitation.

  
  ***********************

  Customer Answer

  Date: 11/14/2022

  As I stated in my last correspondence with you.. the answer is YES I'm still receiving unwanted communications from the business. I also stated that the business needs to provide solid evidence to me that my personal information and contact information has been permanently deleted unlike their last response that my information has been totally deleted from both of their systems. 

   

  I stated if you read my response correctly that I would not only file an official complaint with the *** but as well I will also file a civil complaint in the court.

  BBB should be putting the pressure on the business instead of me having to repeat myself.

   

  Perhaps we need to escalate this to your supervisor since you are unable to resolve my complaint.