Complaints

This profile includes complaints for Boundless Immigration, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boundless Immigration, Inc.

  300 Lenora St # 521 Seattle, WA 98121-2411

  
• 

  Boundless Immigration, Inc.

  240 2nd Ave S Ste 300 Seattle, WA 98104-2250

  
• 

  Boundless Immigration, Inc.

  114 Alaskan Way S Ste 200 Seattle, WA 98104-2584

  
• 

  Boundless Immigration, Inc.

  2101 4th Ave Ste 850 Seattle, WA 98121-2309

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got in touch with boundless because they offer services to illegal immigrants to obtain their work ****s marriage green cards etc. When I spoke to them they informed me that you have to have a **** in order to obtain their services. But these are the service that they are offering to help illegal immigrants obtain to be able to stay and work in the ** leading up to their US citizenship being granted. They are stealing money from these people who come to ******* for a better life but don't have the knowledge or the internet savvy to obtain these documents themselves from the ****************** so my complaint is that they are charging astronomical amounts for services that these people can do on their own if they were knowledgeable. And a company should not advertise on their website that they are there to help in the process of staying in an America if you are an illegal immigrant I feel they are praying on these people. And all of this come about because I was calling because I want to assist in my new son-in-law obtain a marriage-based green card because he married my daughter and they have a child and I don't want anything to happen but I **** sure don't want somebody taking money from them that they can't afford. I guess what I'm asking is accountability for this company.

  

  Business Response

  Date: 01/08/2025

  Dear ******,

  Our service is intended to support U.S. citizens and their family members to obtain legal immigration benefits through the processes established by relevant federal agencies including ***** and the *******************. You can view our Terms of Use, which is available here - *********************************************. The eligibility criteria for our services requires that potential immigrant applicants are able to obtain immigration benefits legally and in accordance with *************** policies. We apologize if there was some confusion or misunderstanding regarding these policies. As you are not currently a customer or client of our business, we are unable to provide additional support or feedback.

  Sincerely,

  The Boundless Immigration Team

   

   

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22778592
  
  I am rejecting this response because: it is not clearly stated on your website that in order to receive your services their family members have to already be legal in the ************* it doesn't say that anywhere. Therefore leading up to the misunderstanding that I could come to you to help my son-in-law obtain his work **** and getting his married green card. And you're right I'm not a customer I was trying to be cuz I figured you could help I figured that was your job as what it says you do was to help illegal immigrants attain their paperwork
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I once visited this website a few years ago and I guess put my email and phone number in. HUGE MISTAKE. They will absolutely not stop contacting me, I have unsubscribed so many times over the years, replied with messages full of profanities, nothing, I still get emails from them. They recently in the last year started calling me too, I don't pick up but check the number and it's them and I email them every time saying to STOP and they never do. *****. They are the lowest of the low, stop cold calling immigrants!!!!!!!!! *************************;jasjz

  

  Business Response

  Date: 01/09/2025

  Dear *****,

  We sincerely apologize for the frustration caused by our repeated attempts to contact you. This is not the experience we want for anyone, and we deeply regret the inconvenience.

  Your request to cease communications has been fully processed, and we have taken steps to ensure your privacy is respected and no further contact is made.

  Sincerely,

  The Boundless Immigration Team

• Initial Complaint

  Date:11/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2024. I agreed to a payment plan through splitit partnered with boundless for a total of $1500. In return I would receive services in helping me immigrate my fianc to *****************. I paid into the payment plan $343.32, then me and her split up. We had submitted no paperwork, completed no forms and signed nothing. I canceled the card, but forgot to close the account I received no update for three months about payment and thought it had closed automatically. I recently received an email from them asking for the remaining payment of $1166.68. In which I informed them. I could no longer complete the application process or submit any paperwork because My fianc and I were no longer together. They did respond saying I could keep the account open for a year if my plans change, I respectfully declined and requested a billing Adjustment for which I was willing to pay the three months of payment plans I had missed. They explained that refunds are only offered after 14 days of initial purchase, However I wasnt asking for a refund I was asking for a billing adjustment ************ said a billing collection department will reach out in 3-5 days which never occurred. And I am still being emailed being requested to pay this bill. I need help in resolving this issue of adjustment in which Im willing to pay the three months of services I missed since date of cancellation my card in August. However, I cannot in good faith pay a bill for services rendered that I had never completed nor submitted. They do have a 100% customer satisfaction policy or money back guarantee and I do say I am extremely unsatisfied. Please help me resolve this issue, God Bless and have a wonderful day.

  

  Business Response

  Date: 11/26/2024

  Hi Blaze.
  
  Thank you for taking the time to share your concerns.
  
  To clarify the situation and the actions weve taken:
  
  1. Your payment plan was initiated on July 13, 2024, for services intended to support your fianc's immigration process. We understand that your personal circumstances have since changed, and we sincerely empathize with the challenges this has presented.
  
  2. Regarding your request for a billing adjustment, we have confirmed that the total amount already paid$333.32 (equivalent to two months payments)cannot be refunded as services were available to you during this time, and we understand that you are not requesting a refund. That said, no further charges will be pursued, and your account is now fully resolved.
  
  Our goal is always to provide a satisfactory resolution, and while we may not have been able to meet all your requests, we hope this resolution provides clarity and closure.

  Sincerely,

  Boundless Immigration Team

  Customer Answer

  Date: 11/27/2024

  Hello, I am pleased to inform you that I accepted the resolution from the company of which they offered me what I initially asked for a simple billing adjustment. I am extremely grateful for the help I received and believe I wouldnt have gotten here without the help of BBB, Truly Thanks. 

  Sincerely, Blaze ************************

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered the payment plan for this company to file a K-1 **** for my fianc and me. They have done absolutely no work and have caused me more problems than helping. I told them I did not want to proceed with their services. It was more a hindrance than helping. I would send them forms and they would delete them and tell me I need to resend them. The company does not have any idea what they are doing and their customer service team is atrocious. I sent him an email explaining all of this to them. This morning I received an email saying they would issue me a refund and then I just received an email now telling me they will not refund my money. They have done absolutely nothing for me. They just take money and do not do any services. They are a fraud business.

  

  Business Response

  Date: 11/14/2024

  Hi Mr. ********************* you for reaching out and sharing your concerns. We sincerely apologize for any frustration this situation has caused, and we appreciate the opportunity to address the matter.
  
  After reviewing your account, we found that your refund request falls outside the 14-day refund guarantee period outlined in our Terms of Service. Regarding the email you received about a refund, we previously sent a message explaining the breakdown of the charges, but it appears it may not have been seen. To clarify, the email you received was sent when Boundless cancels any future payments scheduled on your card. While this might look like a refund, it actually reflects the cancellation of upcoming charges. Specifically, we have canceled the remaining 9 months of payments, ensuring no further charges will be made. To date, we have only collected payments for the first three months of your installment plan.
  
  We understand that this situation has been frustrating, and we truly regret any miscommunication. If you have any additional questions or if there's anything else we can assist with, please dont hesitate to reach out. We're here to help and resolve any remaining concerns. 

   

  Sincerely,
  The Boundless Immigration Team

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22543542
  
  I am rejecting this response because:
  The company policy is satisfaction guaranteed 100%. The email I received said theres 14 days to cancel the policy, However, I received no services or no paperwork was filed, therefore it was just a payment plan once canceling the payment plan because their service just gives you the runaround and I am not paying for nothing. I informed them I was not happy with their service. Having a 14 day cancellation policy for not doing any work is extremely bad business. They are a scam. They will take your money delete your information on the computer,  Tell you to send more.  14 day cancellation policy after they start doing work in which case they have not.  They have not started working therefore, the 14 day policy has not started.  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 12/10/2024

  We regret to learn that we have not met your service expectations. You purchased the service on July 5 and submitted your account for review on July 9, 2024. Feedback was provided on July 12, 2024, well within the established review timeframe. However, we did not receive your response until August 13, 2024. Since then, we have engaged in multiple rounds of correspondence with the document reviewer to address your case.
  
  We have initiated a refund of $571.50, which represents the total amount you paid for the service. Please allow 5 to 7 business days for the refunded amount to be reflected in your original method of payment. The $1,552.50 you referenced pertains to the remaining balance of your canceled installment plan. 

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this refund is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me that I could roll the ***** fees into a monthly payment including their fees, and I could make 4 payments and they would submit documents to the ***** while we continued paying to speed up the process. The website said 8 payments, so I asked the sales rep several times "Are you sure its only 4 payments" and she is on record as being recorded, confirming only 4 payments were necessary. When I called the company out for a different lie, a lady named ******** said that she wanted to make it clear that it is 8 payments. So not only did they lie, they tried playing it off and covering it up as if it never happened. They listened to the recording, gave false, misleading information, and did not honor it but instead tried covering it up.

  

  Business Response

  Date: 08/01/2024

  Hi ***,

  We understand your deep frustration, and we sincerely apologize for the ongoing issues youve experienced. Its clear that we fell short of your expectations, and for that, we are truly sorry.
  

  We acknowledge the significant inconvenience caused by the incorrect information you received about our payment plans. We understand your frustration and apologize for any distress this may have caused. We have taken immediate steps to rectify the situation and have refunded your full payment. 

   

  All the best,

  The Boundless Immigration Team

• Initial Complaint

  Date:06/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the boundless immigration package to file a green card for my spouse and have been running into issues since then. The website has glitches and I am unable to use the services I paid for. The customer support team has not been able to resolve issues in a timely manner and when I ask for refund they are unable to do so. I am still unable to submit my application due to issues. I need a refund

  

  Business Response

  Date: 06/10/2024

  Hi ****************,
  
  We sincerely apologize for the frustration you've experienced with logging into your account, scheduling issues, and the overall challenges you've faced.
  
  We understand that you've encountered difficulties and requested a refund due to these ongoing frustrations. We deeply regret any inconvenience this has caused.
  
  Let me address your concerns:
  Login Issues: We've identified the login issue you experienced and right now, we are happy to report that it is working from our end.
  Scheduling Discrepancies: We apologize for any confusion caused by the scheduling issue. Your immigration specialist is available via phone and email to help you with the scheduling in case you are having difficulties. 
  Refund Request: We take your request for a refund seriously. However, our policy outlines specific timeframes for requesting refunds, which you may have passed. We'd be happy to discuss alternative solutions to address your concerns, such as extending your service access or offering additional support to expedite your application process.

  We value your business and want to ensure you have a positive experience with Boundless. We appreciate your patience and understanding and we're confident that by working together, we can resolve this issue and help you successfully navigate your spouse's green card application.
  
  Please don't hesitate to reach out if you have any questions or require further clarification. 
  
  Sincerely,
  The Boundless Immigration Team

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21824552
  
  I am rejecting this response because I have still not heard back on the refund request.

  Thank You!

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25th I was contacted by ****** ********* who represents boundless immigration in an effort to get me sign up for their services . Dempcy confirmed in multiple occasions that I must sign for their payment plan while they will send my application to USCIS as I continued to make payments . I obliged and signed for their service and they debited my account , I proceed with filling all of their required documents and paperwork . Once the payment work was complete , boundless refused to ship out my document until I pay a whole some of their fees . This was not disclosed by dempcy at any point of our consultation . I was coerced , Mislead into paying double for a service that I am not being provided . Now they are holding my application hostage until I make 6 payments . This was never disclosed , currently they have my card on file and wont proceed with my application .they will not issue a refund either for the initial payment rendered .

  

  Business Response

  Date: 05/06/2024

  Hi *********,
  
  Thank you for reaching out! We want to ensure that we address your inquiries with care.
  
  We appreciate you raising this concern with us.
  
  We recently updated our payment plan policy on April 16th, 2024. Now, customers who included their USCIS fees in their payment plan must make a minimum number of payments before we can ship their documents. You can find details about this change in our Terms of Use at this link: ********************************************.
  
  We understand that you checked out on April 15th, before this policy change, so you may not have been aware of it. However, our Operations Director has instructed the application guide to proceed with your application. Rest assured, we are committed to handling your case with the utmost care and attention.
  
  Your satisfaction and success are our top priorities, and we are dedicated to ensuring a smooth and efficient process moving forward. Thank you for your understanding and patience.
  
  Your application guide should be in contact with you on some few things to polish then we are all set.
  
  If you have any further questions or concerns, please don't hesitate to contact us directly at ***************************************.
  
  Thank you for choosing Boundless Immigration.
  
  All the best,
  ***** of Boundless

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my husbands I-485 application with boundless in June 2023. We received a notice that my husbands I-485 was denied due to his medical exam missing vaccinations on January 23rd. I reached out to Boundless customer service asking for assistance on the matter on Feb 20th. I wanted to know if I could simply refile the same paper work that I did with boundless or did I need to update the paperwork. The customer service rep kept saying that I needed to speak to a lawyer. Wouldnt let me speak to a lawyer, said I needed to wait for their feedback. Next day (Feb 21st) I called to check in on my inquiry, was once again told I needed to speak to a lawyer and wait for their feedback. They resent me a download of the original paper work so I can print it out, but never answered my question if I needed to send updated documents with the new file. I reached out again on Thursday Feb 22nd, and was told that it takes 2-3 days to receive the phone call from a lawyer. I contacted boundless again to receive an update on the phone call from the lawyer and was told I needed to make an appointment. At this point I became frustrated because I was told that I would be contacted within 2-3 days. Its now going on 6 business days and I still have no phone call from a lawyer so that I can get my husbands paperwork refilled so that he can be in legal status. I asked the rep on the phone to schedule the phone call with the lawyer and shes telling me that I cant speak to a lawyer until March 7th. I dont have that kind of time. This has been going on for far too long as is. I asked to speak to a manager and was told that none of them were available. ******* was supposed to be giving me a call back, par for the course, she didnt! I called again, after I didnt get a call back from her, and have now been told that ****** will be giving me a call back. STILL have not received a call back. I want my money back so that I can hire a lawyer to help me and my husband with his case.

  

  Business Response

  Date: 02/29/2024

  Hi ****************,

  We are truly sorry for the frustration you have experienced with our service. We understand the urgency of your situation and the necessity for a swift resolution.

  After reviewing your case, we have taken immediate steps to ensure the resubmission of your husband's application is timely and correct.

  We can proceed to refile the application, and to achieve this, we need to ensure that all necessary documents are included.

  To expedite the resolution, we have sent you a direct email. May we ask you to please check your inbox and provide us with the requirements we have indicated?

  Once you have provided the necessary documents, we will prioritize processing your application and offer overnight shipping when ready. We appreciate your patience and cooperation throughout this process and again, we apologize for any inconvenience caused by the situation.

  All the best,
  ***** of Boundless

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boundless Immigration offers payment plans for their services. I have successfully paid their fee and told them I needed to have the immigration fees included in my payment. I was told lets get you started and we will see what the government fees would be. I asked 2 times about it and they said they would make sure it gets added. Never did. Now all our paperwork has been completed and ready to file, but their neglect and mismanagement of our case means we cant. A year and almost half later. They have mismanaged our PII as well. They basically have told me, ***, that yes the agent made a mistake but we cant help you. Boundless Immigration is willingly and deceitfully playing bait and switch and has ruined our lives!!!Typical bait and switch.

  

  Business Response

  Date: 08/18/2023

  Hi *****, I'm really sorry you had a poor experience. We reviewed your feedback in detail and tried to see what we could adjust. Unfortunately, our system does not have the capability to allow for a payment plan later in the process, so the only option is a one-time payment in full via our post-payment cart. We are working to make this much more obvious to customers. I truly apologize for the confusion.

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20470335
  
  I am rejecting this response because: this was not made clear and was poorly managed and basically has left us with nothing but useless paper. Boundless knew from the beginning we needed the government fees paid out with our monthly program fee of $1100.00
  

  I want a 75% refund of my fees for harming my fiance and I. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/07/2023

  Hi There, 
  First, I want to acknowledge the frustration and distress youve experienced as a result of our miscommunication regarding payment plans for ***** fees. We deeply regret this oversight and we've made the process more transparent in the last year. 
  

  In light of your feedback and our commitment to rectify this situation, we have considered a new approach to address your concern:

  Customized Payment Plan for ***** Fees: We will reach out to you directly to discuss an initial amount that you can comfortably put down. Based on this, we will establish a tailored payment plan allowing you to cover the ***** fees over a span of 6 months.

   Open Communication: If the proposed solution doesn't suit your needs, please know that we are open to further dialogue. You can contact us directly, and we'll continue our efforts to find a solution that works for both parties. Your satisfaction is crucial to us, and we'll do our utmost to ensure this situation is resolved to your satisfaction.

  Acknowledgment of Miscommunication: We recognize and apologize for the oversight that occurred during the introduction of our payment plans for ***** fees. It was never our intention to mislead or inconvenience you, and we are taking necessary measures to prevent such miscommunications in the future.
  

  Your feedback has been invaluable in highlighting areas we need to improve. We genuinely hope that our proposed solution reflects our commitment to righting our wrongs and rebuilding your trust in our services.
  

  Please expect a call from our team soon to discuss this in detail. In the meantime, if you have any questions or additional concerns, dont hesitate to reach out to us directly.
  

  Thank you for your patience and understanding.

  Customer Answer

  Date: 09/08/2023

  This matter has been addressed and Boundl as Immigration worked very hard to address everything. This can be closed. 

• Initial Complaint

  Date:08/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were sold very deceptively a payment plan that would guide us through the I130 immigration process. Boundless Immigration was helpful to sell us but after the sale was made there was no contact made with us to start the process. We filled out and submitted the application and had to contact the company ourselves rather than being assigned a immigration expert and even than we were repeatedly put on hold for long periods. They told us they would contact us after four business days to review our application but they never did. We wrote wanting a refund and this they only responded when I told them I would dispute the charges with the bank and file a report with the BBB. Eventually they called apologetic but still set a date in the future when a manage would call us. It appears this company is a Boiler Room Operation.

  

  Business Response

  Date: 08/10/2023

  Hi *******, We sincerely apologize for the poor experience you had. We see where we could have done better and we will use the details we discovered to improve our service. Our team is working on the refund process now. Please reach out for any additional support. 
  

  Sincerely, *****************************
  

  
  

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because Boundless Immigration promptly refunded my money. It should be noted however in order to initiate a refund I had to contact the BBB, issue a complaint with my bank and review Boundless Immigration very poorly on their own website. It should also be noted that I requested a refund due to making payment and then no services that were promised were rendered and no communications were kept up on their end. I appreciate the prompt refund and the apology but wish Boundless Immigration would be more forthcoming about the nature of their business tactics. We felt that we were doing business with a reputable company and unfortunately came to the harsh realization that we had been sold in by a boiler room type operation.

  
  Sincerely,
  
  ***********************