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Average of 147 Customer Reviews
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Review fromVarun T K
Date: 07/19/2024
1 starVarun T K
Date: 07/19/2024
Extremely Disappointed with Servify, My experience with their customer support , their shady practices with lack of communication about policy or complaince , then deny active policy while acknowledging the mistake on their end to send status updates but failed to provide any meaningful resolution. After purchasing the ************* with Theft and Loss protection plan for my Galaxy Z Fold5 on December, 2023, I paid $329 for coverage. Despite receiving confirmation of my plan's activation, my claim was denied on June 29, 2024, because **** Guard was not enableda requirement never communicated to me.Primary Issues:- No single notification or reminder to enable **** Guard for past 6 months.- Misleading activation confirmation, did not mention the need for **** Guard.i received confirmation from Servify support stating, We're pleased to share that the verification process has been successfully completed, and your plan is now active in the system. The activation email also confirmed, "Your ************* with Theft and Loss associated with your ******* Galaxy Z Fold5 is now active. Your device is now ************************."- Uninformed of non-compliance and not refunded in 6 months while my Insurance status on the ************* website still shows as active with no notifications.Despite all these mistakes and process holes, they had no way to keep a paying customer updated or informed of the services paid for. This feels like an organized scam when I am asked for payment, given confirmation of services, and then denied the promised service when needed.Despite multiple attempts to resolve this with support, I received unhelpful, generic responses and was advised to escalate my issue, but to no avail. This feels like a scam, damaging my trust in ******* after 10 years as a loyal customer. ******* and ********************** need to review their processes to prevent such issues for others.
Servify (US), Inc.
Date: 07/25/2024
According to the latest update, the replacement device has been delivered to you. We hope this has resolved your issue.Review fromEric M
Date: 06/24/2024
1 starEric M
Date: 06/24/2024
The company stole my computers and then gave me bad checks that bounced. They lie - and stole my computers - its a fake companyServify (US), Inc.
Date: 07/07/2024
We apologize for the inconvenience caused.
As an exception, we have provided replacement devices for your insured devices.
We hope this resolves your concern.Review fromLV J
Date: 06/13/2024
5 starsLV J
Date: 06/13/2024
Great people! Great service! The professionalism is unmatched! ******* for life!Servify (US), Inc.
Date: 06/19/2024
Thank you for the feedbackReview fromTricia P
Date: 06/13/2024
5 starsTricia P
Date: 06/13/2024
I used Service to file an insurance claim for screen replacement and the claims process was simple and very smooth from start to finish, with a very quick turn around. I was able to file the claim and book the service appointment with a short time frame of one another. I appreciate that there was no delay in getting my phone repaired quickly!Servify (US), Inc.
Date: 06/19/2024
It's always good to see customers happy! Thank you for the feedback.Review fromAntoine T
Date: 06/13/2024
5 starsAntoine T
Date: 06/13/2024
Service and repair was great and process was easy with no issues.Servify (US), Inc.
Date: 06/19/2024
Thank you for the feedbackReview fromJay L
Date: 06/13/2024
5 starsJay L
Date: 06/13/2024
Great service! Easy and convenient overall! I rstrongly ecommend to purchase ************ Plus.Servify (US), Inc.
Date: 06/19/2024
Thank you for the feedbackReview fromHugo H
Date: 06/13/2024
5 starsHugo H
Date: 06/13/2024
z-fold 3 interior large screen broken at hinge and just dead, front smaller screen cracked and not touch responsive with dead pixels.sent phone in by mail, got it back a week or so later in perfect condition, as good as new. very happy.Servify (US), Inc.
Date: 06/19/2024
Thank you for the feedback. Your words of appreciation are a great source of motivation for us.Review fromTarek Z
Date: 06/12/2024
5 starsTarek Z
Date: 06/12/2024
They took care of my problem promptly and professionally. They were courteous and helpful, and although there was a problem with the repair request on the service center side, while I was still at the service center, they canceled the old request and issued a new one within minutesServify (US), Inc.
Date: 06/19/2024
Thank you for the feedback. Your words of appreciation are a great source of motivation for us.Review fromJoseph F
Date: 06/12/2024
4 starsJoseph F
Date: 06/12/2024
I am worried about if I have an issue since best buy and ibreakitufixit will no longer fix ******* phone. I hope ******* opens at least 50 repair stores asapServify (US), Inc.
Date: 06/19/2024
Thank you for your kind ratingsReview fromMelinda C
Date: 06/12/2024
5 starsMelinda C
Date: 06/12/2024
got my phone fixed and back within 2 business days. they did good.Servify (US), Inc.
Date: 06/19/2024
It's always good to see customers happy! Thank you for the feedback.
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