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Customer Review Ratings
Average of 147 Customer Reviews
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Review fromPatricia F
Date: 03/04/2025
1 starPatricia F
Date: 03/04/2025
I took it took get fixed but the place never told me or explain that they reported that I had damaged the phone so I would be charged a higher fee. It wasn't until I got an email from ************ that I was being charged more because the place said I damaged the phone. I wouldn't go back there again. The place also smelled like sewage. At least my new phone is working but bad customer service.
Servify (US), Inc.
Date: 03/10/2025
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.Review fromDavit J
Date: 03/04/2025
5 starsDavit J
Date: 03/04/2025
Super fast and quality service. Fixed my ******* galaxy fold 5 s foldable screenServify (US), Inc.
Date: 03/06/2025
Thank you for the feedbackReview fromMuhammad K
Date: 02/25/2025
5 starsMuhammad K
Date: 02/25/2025
I commend their highly professional and effective service; the experience was truly positive.Servify (US), Inc.
Date: 02/26/2025
Thank you for the feedback.Review fromJ. W.
Date: 02/24/2025
1 starJ. W.
Date: 02/24/2025
Worse customer service ever. Charged without commitment after repair completed. Phone is worse than before.Servify (US), Inc.
Date: 02/27/2025
As per the latest update, you have already received the replacement device, and the issue has been resolved.J. W.
Date: 03/02/2025
Replacement device has been returned back to sender. Issue is not resolved.Review fromjeff k
Date: 02/13/2025
5 starsjeff k
Date: 02/13/2025
very responsive lost phone had new one in 24 hrs from filing claim excellent.. user freindly claim service highly recommend ************ + loss and theftServify (US), Inc.
Date: 02/15/2025
Thank you for the feedbackReview fromJoshua M
Date: 11/17/2024
5 starsJoshua M
Date: 11/17/2024
This is my first review of Servify, but my 2nd interaction with Servify. Both times I had a device replacement claim and both times everything went off without a hitch. Both claims went the exact same. I submitted my claim via their website. Got a prompt response that it was approved. My first claim was submitted early day, so replacement device shipped same day via next day air. My 2nd claim was submitted late at night, device was shipped the next day and was also shipped next day air. I received both phones perfectly, got all my data swapped to the new device, packaged my "broken" device back in the same box, applied their label and sent them off. Both devices were received without issue and claim was closed. Overall an excellent experience dealing with Servify both times.Servify (US), Inc.
Date: 11/20/2024
Thank you for the feedbackReview fromjing z
Date: 11/13/2024
1 starjing z
Date: 11/13/2024
poor quality service and work. after one month it broke again.Servify (US), Inc.
Date: 11/18/2024
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
Review fromPRATIK V
Date: 09/23/2024
1 starPRATIK V
Date: 09/23/2024
************ + and Servify: Servify has been a big headache to me in their services to service my claim for a replacement of ******* ************* 5. On 9/7/2024, I filed a claim on their website as the ******* Authorized repair centres denied help as the device was under warranty and enrolled in ******* care + plan. They advised me to file a claim as its the right thing to do, without me paying them $200 for repairs and ************ + plan is designed to take care of such things. So that's what I did. On 9/10 I received my 1st replacement device which was pretty much scratched, sent them the videos, photos and emails about this. And gave them options for replacement including brand new device as their policy states.But servify was so unprofessional they took another 10 days to ship me 2nd replacement device and kept arguing on false keywords until I showed them their policy that says "New or Refurbished" device and ********************** kept saying "Like New" device only.I am really not sure what they are trying to do by falsely conveying information to users that differs from actual policy. On top of that, their communication was unprofessionally lazy. They are supposed to issue replacement in 2 days or so per their own policya and communicate over any mode continuously but they never did until I reached out everytime.Anyways, I received another replacement today 9/23/2024 and not much to my surprise, they did their lazy job once again by shipping a carrier locked device with carrier boot up splash screen and on top of that, they sent a different color phone than the registered and that too without telling me that.These people are so unprofessional, lazy in doing their job and may be biased by looking at reviews.I am wondering why they haven't been sued yet for not doing their job after taking customers money *** giving them just the frustrationServify (US), Inc.
Date: 10/10/2024
As per our recent conversation, we are pleased to hear that you have received the replacement device and that it is functioning properly. We believe that this has successfully resolved the issue for you.Review fromRajat D
Date: 09/19/2024
5 starsRajat D
Date: 09/19/2024
UBIF RoundRock is the best service center, they are friendly, accommodative and knowledgeable about **************** The ********** location is equally incompetent. After spending 30 mins w/ me for a planned appointment, informed the part isn't available in storeServify (US), Inc.
Date: 10/10/2024
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.Review fromChizi W
Date: 07/29/2024
5 starsChizi W
Date: 07/29/2024
Thank you , I got the device in no time . Thank youServify (US), Inc.
Date: 08/05/2024
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