Complaints

This profile includes complaints for Milliman Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Milliman Inc

  1301 5th Ave Ste 3800 Seattle, WA 98101-2635

• 

  Milliman Inc

  One Pennsylvania PLaza 38th Floor Manhattan, NY 10119

• 

  Milliman Inc

  801 Cassatt Rd Ste 111 Berwyn, PA 19312

• 

  Milliman Inc

  3000 Bayport Dr Ste 600 Rocky Point, FL 33607

• 

  Milliman Inc

  550 Hinesburg Rd Ste 202 Queen, VT 05403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted out to cash out my 401k had to wait to get a pin then had to wait for them to process my request. All in all took about 30 days. They over nighted me a check which turned out to be fake. Now I have to wait another 10 days to get another check submitted which I hope is real! The account and routing number are both fictitious. Confirmed by chase and **** of America.

  Business Response

  Date: 07/26/2023

  BBB Response:   The trust notified Milliman on 7/25/23 of an issue with checks they processed on 7/21/23 with incorrect account and routing information.   The check will be reissued by the trust and sent out via overnight mail at their expense.   Our customer service team left a message for you on 7/25/23 to provide these details and are available if you have further questions.

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a retirement account through **********************, I am to receive a retro payment of over $20,000.00, I have made multiple phone calls to them over the past two months regarding and have gotten a different response each time, from it was to be mailed to it was scheduled to be sent! After reading other peoples accounts of their experiences with Milliman I feel that they are giving me the runaround.

  Customer Answer

  Date: 06/12/2023

  Please note that I have a resolution with my complaint. Complaint #********.

   

  Thank you 

  ********************;

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a work pension with Milliman Benifits. I started back in ****. ***************************** cash pension plan. They sent me a balance of my assets and in 2022 it was around $30,500.00 My money has been collecting interest 19 years. I am 60 now. I filed out their paperwork to get my money on a bulk payout in one check. I mailed all the paperwork to them required on January 28,2023. Still no check from them. Something is really wrong, when I asked how much my account was, they said disregard all the papers you have with the amount, your accoiunt has around $9,000 something in it. Where is the rest of my money? I called so many times but just get the run around from them. Please, I need your help BBB.Attached is my paper work they are required by law to send customers.*********************

  Business Response

  Date: 06/02/2023

  June 1, 2023
  
  
  Dispute Resolution Department? 
  BBB Serving North Central *****? 
  
  Re: ********************* (Complainant)? 
  
  As a preliminary matter,the relief the Complainant seeks (i.e., the full amount of his pension) from the ***************************** Cash Balance Plan (the Plan) has been resolved as his pension lump sum payment was issued by the check writer on May 23rd and cashed by the Complainant on May 26, 2023.  
  
  The Complainant called the Milliman *********** on February 15, 2023 and requested an estimate of his pension. The representative advised him of the estimated amount of his pension lump sum and that it could be taken with a commencement date of May 1, 2023.
  
  The Complainant called the *********** again on February 27, ************************************************************************ an electronic funds transfer. He then completed his election forms while on the phone. He called again on March 30, 2023 to check on the status of his pension payment and the representative advised him that the payment was still scheduled to be paid around May 22, 2023. He called again on April 24, 2023 and was hoping he could get his payment earlier. The representative reminded him of the expected payment date of May 22nd and showed the Complainant his original paperwork which matched up with the May expected payment date. 
  
  The Complainant called again on May 19, 2023 and wanted to discuss the current balance of his pension plan. The Complainant stated that he thought the balance as of January 1, 2022 was much higher.  The representative asked him if it was possible that he was talking about this 401(k) plan benefit rather than his pension plan benefit or was confused with the information that was recently provided on the Plans Annual Funding Notice which contains no participant-specific pension balance information. As a follow-up to the call,the complainant sent a copy of the Annual Funding Notice to the ***********. The Complainant also indicated that he was going to have his attorney review his pension election forms as well. 
  
  The *********** called the Complainant on May 23, 2023 to discuss the amount of his pension benefit and to see if he had any additional questions. The representative reviewed his account and confirmed the value of his entire pension benefit from the ***************************** Cash Balance Plan, unchanged from the estimated amount provided in February. The representative also let him know that the payment was being issued by the check writer and that hed get it shortly. The Complainants pension lump sum payment was issued by the check writer on May 23rd and cashed by the Complainant on May 26, 2023.  
  
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Past events: Submitted for pension distribution calculation on April 1, 2023.I spoke with a representative over the phone and they asked me to wait for the paperwork, since they are working on the calculation. I chatted with a representative about the pension since I was curious about the pension amount and the representative refused to tell me via chat and recommended that I wait for the paperwork. I chatted with *** and he gave me the cash balance and confirmed they are working on the calculation for the lump-sum payment. Based on the information from Zak, I wanted to get some more information on the cash balance and the traditional pension. Both or whichever is higher for the lumpsum payment. April 20, 2023 ******** a pension representative from Milliman Benefit stated that distribution request ******** submitted on April 1, 2023 did not go through and I should request a new one. Based on her recommendation, I've requested a new distribution request ********. Immediately after, ******** said that I may not be eligible for the lump-sum payment since I am not at a retirement age. Therefore, the best approach is for me to ask when I am eligible for the payment. The plan clearly states that I can withdrawal the funds if I am no longer with the company. I left my previous employer on March 17, 2013, that is ten years ago. It's been 20 days since the initial request with multiple conversations with Milliman and nothing has been done for the calculation. You want me to contact you in 30 years? Are you serious? I want my money out of this company immediately.

  Business Response

  Date: 04/26/2023

  April 24, 2023
  
  
  Dispute Resolution Department? 
  BBB Serving North Central *****? 
  
  Re: ******* (Complainant)? 
  
  As a preliminary matter,the relief the Complainant seeks (i.e., the lump sum payment of my pension)from the Dex Pension Plan (the Plan) will be resolved once the Complainant submits the required paperwork and documentation for payment initiation.
  
  The Complainant requested pension election paperwork on April 1, 2023.  He then contacted the *********** on April 5,2023 to get an update on the status of his pension election paperwork.  On April 11th, he contacted the *********** again via the online website chat feature and the representative provided a time expectation to the Complainant of two to four weeks to receive the pension election paperwork.  That is the time necessary to review Mr. *** employment and compensation data and to perform the pension calculation.  From April 11th through April 20th, he contacted Milliman via online chat three times to get a status update on the pension calculation and election paperwork.  The election paperwork ultimately was mailed to the address on file for the Complainant on April 20th, within 3 weeks of his initial request. 
  
  The relief the Complainant seeks will be resolved as he reviews his pension election paperwork, makes a pension form of payment election, and returns his paperwork with the proper signatures and supporting documentation.  Once his completed pension election paperwork has been received and reviewed at Milliman, the Complainants payment instructions will be provided to the check writer and theyll process the pension payment for ********, effectively settling this matter. 
  

  Customer Answer

  Date: 04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. However, I demand an apology for completely ignoring a simple request and providing false information about eligibility status for the lump sum payout.

  This issue could have been avoided if the representative would of just listened and answer a simple question, rather than completely ignoring it and then disconnecting from chat after stating that I may not be eligible for the lumpsum payment which was never in question. " Ask for the lump sum payment when you are eligible" I never had an issue with the timeline or the eligibility.

  In conclusion, it was just a bad customer service, since the initial request for the calculation did not have an issue and the paperwork came as I anticipated. Why did I go through that?

  BBB, Thank you so much for your help. This was absolutely waste of everyone's time.  

  Sincerely,

   Dong Yi

• Initial Complaint

  Date:04/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After researching a company called Ladder who I'm also not a customer of obtained, my Federally Protected Healthcare information without my consent from Milliman. I have for weeks now tried to find out from Milliman WHO provided them with my federally protected healthcare information and who allowed Milliman to SELL my information? I want answers.

  Business Response

  Date: 04/26/2023

  Milliman IntelliScript is a consumer reporting agency acting on behalf of its clients,who are mainly insurance companies.  The release of protected health information was in connection with an application for insurance.  Our clients utilize Milliman to obtain medical information to assist with the underwriting process.  They only use our service after a HIPAA-compliant authorization has been expressly signed by an applicant, allowing disclosure of private health information to the company.  Once Millimans client has an authorization from the applicant, the client company may reach out to Milliman to gather medical information from other sources and provide it to the client for use in their underwriting process.  A copy of the compiled report is then retained by ********************** for the consumer to request, as per obligations under the Fair Credit Reporting Act (FCRA).  The consumer in this case requested their consumer report, we provided this promptly in addition to a copy of the signed authorization to demonstrate compliance with HIPAA.  After these documents were sent to the consumer, sources of health information were also requested, and Milliman also promptly provided them via email.  The consumer acknowledged receipt of this communication.  Milliman will gladly continue to work with the consumer to try to answer any questions about our process.  Thus far, our phone calls to the consumer have been unsuccessful in explaining our process and answering any concerns.
  
  We hope this explanation satisfies the consumers complaints and questions.  We are prepared to assist as much as we can.

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19937851
  
  I am rejecting this response because: Milliman still can't provide any valid identification with this authorization I just uploaded, the release Milliman provided that they secured my healthcare information with a computer font signature.  Milliman appears to be in the business of pulling Healthcare information without verifying with proper Identification and using a release that is type computer font. Multiple requests have been made for identifying documents for this information. Milliman has requested a phone call conversation, but only with their legal council present. The issue that is at hand is Milliman can't answer or defiantly say they had proper identification such as drivers license and such because they know I will request it again. Milliman, send me a copy of a drivers license? Ladder planned the crime, your company the accessory to the crime was the weapon they used. I also have email which I can upload where Milliman is offering to remove my information from the databases. You shouldn't have the information anyway seeing the release used was not verified and illegal. You exercised no due regard with my healthcare information period. They want to talk settlement I'm ears. 
  
  Sincerely,
  
  ***********************-zamoider

  Customer Answer

  Date: 05/02/2023

  From: ********************************** <**********************************>
  Sent: Tuesday, May 2, 2023 12:51:44 AM
  To: Info <**********************************>
  Subject: Message from BBB.org

  RE: ******** I request you **** this complaint as non-responsive by the business. They have failed to provide any proof that they had legal authority to collect my Federally Protected Healthcare Information.

  Sent from ******************************** (************************)

  
  

  Business Response

  Date: 05/03/2023

  Milliman IntelliScript continues to take this individuals concerns, as well as all privacy laws, very seriously and is trying to engage with him at every opportunity, via phone and email. In releasing information, Milliman was acting in its capacity as a consumer reporting agency, responding to a signed HIPAA authorization, that was verified by a third party, to release the consumers information in connection with a life insurance application.  We have provided a copy of the signed HIPAA-compliant authorization to this individual, and he has acknowledged receipt. Milliman does not maintain a database of general health information; rather, we reach out to separate data sources on an individual basis when authorized requests are received. The same process was followed for this case. We have escalated this individuals complaint to the highest level of our company one of our Managing Directors is now in correspondence with the consumer to attempt to resolve his concerns. We are happy to respond to any complaints and work with all parties and agencies to answer any questions about our overall compliance and processes.

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19937851
  
  I am rejecting this response because:
  I have filed a Federal complaint with Office of civil rights due to obvious HIPAA violation. The State ************************* is also looking into the matter. I'm tired of the round and round from this company and blame shifting in this company. There is more than enough to file charges. See you in court. 

  BBB close case as not resolved.

  Sincerely,
  
  ********************************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Milliman Inc. repeated refused to tell me the amount in my retirement account, I spent over an hours with the rep and got no where. This is my money and I have the right to that information anytime I want !

  Business Response

  Date: 04/14/2023

  The Caregiver submitted a complaint about the online web functionality as it relates to benefit calculation information.
  
  The caregiver engaged our ************** via our online chat option.
  There were specific questions around the use of the website benefit calculation functionality.
  Our ************** offered multiple times to reach out to the Caregiver via phone to answer questions verbally outside of the online chat session.
  The Caregiver declined that offer for further assistance.
  There was no inaccurate information provided by our **************, and the Representatives provided very specific detail on the usage of the website.
  
  This matter has been resolved with accurate information provided to the Caregiver.  We consider this matter closed.Tell us why here...

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a withdrawal from my 401k on 3/9 I received notification that it was processed on 3/14 a week later 3/21 I got a call from Milliman saying that they needed to verify my address because the check came back to them that was never issued to me to begin with. I called and spoke with two other people including a supervisor. I was told to call ***** instead. ***** had nothing that was sent to my address. I called back and told the supervisor. I chatted with someone name **** and she told me to report mail fraud because it showed the check was then cashed but not by me. I called Milliman yet again and spoke with another supervisor who then told me that it did show that it was cashed. He told me the check landed in ******* which Im not even from there nor is my address even on file from that state. I called again today and spoke with someone else who told me that it did go to ******* and that because of MILLIMAN mess up it was reinvested and now that the stock has gone down so would the amount of the original check. I was also told that I cant request a withdrawal until two days because the money is not showing up. MILLIMAN dropped the ball but Im the one thats paying for their mess up Im highly upset and ****** off that they failed to rectify the problem. I spoke to a supervisor by the name of Astoria that wouldnt give me any information on a person that was over her nor would she transfer me.

  Business Response

  Date: 04/10/2023

  Milliman processed the online transaction correctly. Unfortunately, the trust mailed the check to the incorrect address.  A new request has been submitted.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying since October 2022 to get my check for$2980.66. Each time I call I get a red that states they sent it out to different address. The last rep I spoke to on 2/23/2023 told me the post office destroyed the check. I just want my money/check sent asap to:***************************** ***********************************************************

  Business Response

  Date: 03/03/2023

  As discussed on 3/1/23, once the participant is able to update the address on file with their organization, it will be updated in our systems and we can process a new check to be mailed to the correct address.

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7th 2022 I faxed a disbursement form to Milliman.1. The following Monday I called Milliman to make sure that they have received my fax.2. A couple of days later I called to see how long the process would take. I was told that it can take up to 10 business days. The paperwork also clearly states this.3. A few days later I call back to see where we are as far as processing (up to 10 business days) I was told that there is a problem because the date of separation from my job that I wrote was ******* of 2020 I then told the customer service rep to look at my faxed documents and to read what I wrote and he said I wrote it correctly (February 2020) so he contacted the "back office" to correct them and to let them know that I entered it correctly and that it was misread by Milliman. At this point my request was stalled and they made NO attempt to contact me to resolve this discrepancy although I was told that they were going to reach out to me but they never did. I am glad that I called.4. Jumping ahead a few days later I am being told that approvals are still pending but everything looks good. They have no additional information as to how long up the chain my request has travelled.5. Jumping ahead to the 22nd or 23rd I was told that my request is processing and they will process and send the information to the trust company by end of day,6. Dec 3rd the trust company never received anything from Milliman 7. Dec 28, I called back and asked to speak with a manager, I spoke to this manager for about 15 min, he said he will check everything and get back to me today. I received a call from a different person claiming the person that I spoke to before was not the manager just another rep. ***** people lie! I am told once again that the documents are pending approvals, I stated that they already have been approved. The he recanted and said that my payment request will be processed this Friday the 30th.

  Business Response

  Date: 01/06/2023

  We will have a representative contact the participant for an updated status of your request.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my lump sum pension check since 3rd week of October. Made two calls to Milliman today. 1st call talked to ****. He said he couldn't give info and to call ******* *****. (Obvious Lie). We then called and spoke to Miracle. She said check was sent out two weeks prior to the 1st of December. We then talked to Ahad. He said check was sent the 1st of December. He refused to give check # and his last name. When ask to speak to upper management he refused and said we'd have to send by email. I have been loosing interest on this for 2 months now which is a considerable amount of money. This is obviously an attempt to hold my money as long as possible for them to make more money while I sit back and loose money. In my opinion this is theft. I requested that the check be overnighted at my expense so it could be tracked to the financial institution that it will reside in , but they refused and will only send it by regular mail. They offered to put a stop on the check only to send out another one and have me wait another 2 weeks so they can use my money some more and keep dragging this out, they will not even provide a check number which makes me more suspicious. This whole process has been a nightmare and not to mention very stressful as this is what I have worked for the last 33 years. How do I get my money?

  Business Response

  Date: 12/20/2022

  Re: ********** Communications ***************
  
  Milliman provides administration services for the ********** Defined Benefit Plan.  We handle these services as a vendor for **** of America/******* *****.  All direct participant communications are handled by **** of America/******* *****, not by Milliman. 
  
  This participant had questions surrounding receipt of his pension benefit check.  The **** of America/******* ***** *********** inadvertently directed the participant to contact Milliman with his questions, however, Milliman does not provide participant call center services for this pension plan. 
  
  Milliman has connected with the **** of America/******* ***** *********** to ensure that a representative contact the participant directly to answer any outstanding questions on their account.  We apologize for the confusion that was created when the caller was routed to our call center in error.
  
  We consider this matter closed, but please do not hesitate to reach out to us with further questions on this.