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Business Profile

Insurance Services Office

Milliman Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Milliman Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Milliman Inc has 34 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After waiting the requisite 2 weeks following leaving my previous employer, I requested a withdrawal of my 401k. The check was issued 10/7/22. I called back 10 business days later to have a second reissued as the first was never received (ever, not even after the first was cancelled). The second check was supposedly reissued on 11/4. I called on 11/17 as I never received the second check. Milliman has no way of confirming whether these checks were actually processed and sent by **** and asked that I call my local post office. They insisted that I wait the FULL 10 days and call back tomorrow to request a third check. If I wanted to, I could overnight via ****** but on MY DIME of course. I dont believe they are actually issuing these checks. The **** is more reliable than they are in my opinion. And waiting over a month to receive my own money is absolutely ridiculous and insulting.

      Business Response

      Date: 12/02/2022

      This participant received the check via ***** on Nov. 23. 

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to make and emergency loan withdrawal from my 401k so I don't get evicted after I was defrauded 3k by an individual a couple months prior. I was shocked to find I can only initiate that withdrawal using some arbitrary pin they randomly sent me sometime after I was able to enroll in the benefit package at my work ( I think). So now I'm waiting and waiting and watching my home and life slip away because some stupid policy that should be a choice. And knowing that people are only touching their future savings because of an emergency or some huge issue they should offer an expedited option and it seems to just be a baloney barrier to keep people from their own money. Is this legal? How long do they think I'm gonna last waiting for this stupid replacement pin that stands in between me my money and not losing everything I have.

      Business Response

      Date: 10/25/2022

      Account security is very important and our protocols must be followed. If you have further questions about accessing your account please contact us at ************.

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my 401k money from them now going on 5 months, all milli keeps doing is giving me a run around, asking the same information then saying they had wrong Information which they transfer after transfer asking sane questions. This is ridiculous n should not be like this to get ur money. This business is a scam n a **************** needs to be done..

      Business Response

      Date: 08/10/2022

      We contacted this participant on August 9th to review the outstanding paperwork that is required to complete the process and have assigned a manager in our benefit service center to follow-up and ensure the documentation is received and processed as soon as possible.

    Milliman Inc is NOT a BBB Accredited Business.

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