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Business Profile

Lawyer Referral Service

Avvo Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawyer Referral Service.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They censor bad reviews against attorneys and you are left to take matters into your own hands to get results that work for you... not Avvo.I'm doing this as a PSA to ensure their employees are not kidnapped or assaulted

    Business Response

    Date: 05/30/2024

    As long as reviewers follow the Community Guidelines the reviews are published.  Located here: *******************************************************************

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    may 13, 224 called the Avvo looing for trust lawyer about 2-3 hours get a email **** had contacted my lawyer without my permission. should haven me a number to an lawyer contacted online stating what she had done and it needed to be fixed did not to loss Lawyer this morning may 14 2024 got email from my lawyer the email that wsa send to him with her message was a lie not true at all hope she has stopped my case.There was no need to file a claim because it was filed 7 years ago Also she got a phone number on her email that I had at lease 15 years ago how did she get that I did not give it too her

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My attorney defrauded me, and after doing some research, I've found numerous instances of fraud by the same attorney, including a public reprimand by the Texas ********************** I filed a negative review on Avvo, linking the public opinion from several other cases, a public rebuttal from a US District Judge, and a link to his public reprimand by the Texas State Bar, and my negative review was removed by Avvo for "lack of evidence." First off, I didn't know "evidence" was required to leave a negative review.Second, I provided a mountain of evidence, which is probably more accurately what they had a problem with.Regardless, I now know not to trust Avvo for reviews

    Business Response

    Date: 04/30/2024

    Thank you for your feedback but we need more information to review this complaint.  Attorney name you reviewed?  Additionally, we encourge as reviewers to ensure they follow the Community Guidelines when posting a review which would help with ensuring the review is not removed for going against guidelines.  *******************************************************************

    Customer Answer

    Date: 04/30/2024

     
    Complaint: 21600617

    I am rejecting this response because:

    the name of the attorney is ******** *****************************.  The response to the rejection was just accuses the attorney of a bunch of unethical stuff with no proof but that is what a review is: an accusation of unethical stuff without proof.  I am not going to litigate with you.  Are you assigning and recovering my damages?  If not, you can f*** off.

    Also, and more to the point, I DID include proof, including the File No. to his Public Reprimand by the Texas ********************* for the exact same activity, as well as the case numbers to several cases sharing public opinion of him, on public record, including one publication from a U.S. District Judge.

    There is an abundance of proof, and if that is not enough for you to allow someone to post a negative review about a fraud and a thief, you are not a resource, you are a public menace.

    Sincerely,

    *********************

    Customer Answer

    Date: 05/07/2024

    Post my deleted review.

     

    or they can reimburse me my $5000 attorneys fees since I hired my attorney under the false pretense that he was not a scammer due to a lack of negative reviews which they are clearly burying despite an overwhelming amount of evidence.

    Business Response

    Date: 05/30/2024

    As long as reviewers are following our Community Guidelines when submitting a review it will be posted.  see guidelines here: *******************************************************************

    Customer Answer

    Date: 05/30/2024

     
    Complaint: 21600617

    I am rejecting this response because:

    Literally done or said nothing to resolve my complaint.  Simply said "as long as reviewers follow guidelines, review will be posted" then posted a copy of the entirety of their guidelines, but gave no guidance on what guidelines I violated or what would need to be done to bring my review within their guidelines.

    Also, their feedback at the time was I did not include "proof" which A:  I did, it's all public knowledge and B:  I am not going to f****** litigate with AVVO.  They are not a court of law.

    Please **** as "no resolution reached" as it is clear Avvo has no intention of resolving this complaint ammicably.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avvo located my personal home address and posted it on a public website. Due to the nature of my job, this places me at significant risk of harm. If I hadnt found it I could have easily been hurt.

    Business Response

    Date: 05/20/2024

    Thank you for your feedback.  The current profile in question has no personal information listed.  We pull information from the Bar Associations website to populate our profiles.  

    If you have any additional concerns please dont hesitate to contact our Customer Support Department.

    Thank you,

    Customer Support

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an attorney. Avvo is a company that posts attorney profiles. If you pay extra fees to Avvo, Avvo promises to push your profile up higher on the ****** market so that you get more exposure to potential clients.I upgraded my Avvo account in October 2023. Since November 1, 2023, I have paid Avvo $199 a month for this advertising service. The reason I upgraded was to get exposure to potential clients and to get more clients.Since October 2023 I have been complaining to Avvo that they are posting the wrong phone number on my profile, in three separate locations on the profile. The number they are posting as my "office" number and my "mobile" number *************) is not my number. It has never been affiliated with my business. Although they state on my profile that the number is my "office" number and "mobile" number, it is neither. Despite repeated emails to customer service, calls to customer service, and numerous emails to my "account manager," I get no response. They refuse to call back and refuse to correct the phone numbers on my profile. I am paying money for nothing. Before I upgraded, I had the option of editing my profile, but I do not have that option with the upgraded account. Even if someone sees my profile on Avvo, they cannot call me. If they call the phony number on the profile it goes to a voicemail that asks for a "passcode." It looks like I don't even have a law business or office. This is so unprofessional. Avvo is hurting my busines rather than helping it.The company fraudulently took my money, and continues to fraudulently draft $199 out of my account each month, but they will not post my correct contact information on its site.Please make Avvo post the correct phone numbers on my profile page ************* is my mobile number and ************ is the correct office number). Please also make them reimburse me the $800 I paid. The services promised were clearly not provided from November 2023 to date.Thank you for considering my complaint.

    Business Response

    Date: 02/28/2024

    Thank you for your feedback.  The 855 number that was on her profile is a tracking number, that forwarded to her cell phone.  That allows her to track the calls coming into the firm.  Per her request we updated the profile to show her cell number and office number as requested.

    Customer Support

  • Initial Complaint

    Date:01/23/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avvo keeps calling me and I have clicked unsubscribe yet they will not stop contacting me. They use the same contact info I provided you. They called today twice in the span of about ten minutes. I just want them to leave me alone.

    Business Response

    Date: 02/12/2024

    We have unsubscribed the attorney from all mailing and call lists as requested.

    Customer Support

    Customer Answer

    Date: 02/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to get me to print a check then cash it or put it in my bank account

    Business Response

    Date: 02/16/2024

    We have no record if this individual and believe this issue is misdirected to the wrong company.  

  • Initial Complaint

    Date:10/24/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company allows lawyers to pay for positive reviews and denies all neutral or negative feedback. I have been trying to leave honest feedback for a lawyer in my area that I hired for one year but lost my case due to negligence. I was pointed to this website as honest feedback from former clients but it is a money making scam to trick clients.

    Business Response

    Date: 10/24/2023

    Good Afternoon,

    The complaint submitted is false and defamatory.  Attorneys do not pay ** for reviews, there are plenty of nonpaying and paying attorneys with reviews on our site, positive and negative.  We ask that anyone leaving a review follow our Community Guidelines located here: *******************************************************************

    Customer Support

  • Initial Complaint

    Date:09/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in June, I found out that this company had leaked my information onto the dark web. I sent them an email requesting that my account, that I didn't even know I had, to be deleted. I requested the deletion of all of my private details as well. No one ever responded. If you could assist me with this dilemma, I'd appreciate it.

    Business Response

    Date: 10/05/2023

    Hello,

    We do not auto create accounts and will ensure if you have one with us we will remove it.

    Thank you,

    Customer Care

    Customer Answer

    Date: 10/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me, but I don't recall ever accusing them of auto-generating accounts. They must have me confused with someone else. They still haven't bothered to answer my email nor have they explained why they hadn't done it in the first place, so if after seven calendar days, I receive no confirmation as to whether or not my data has been deleted, I will be back in touch.

    Sincerely,
    *****************************

    Customer Answer

    Date: 10/18/2023

    Good morning,

    It has been more than seven days and I've still received no confirmation that my account or personal data has been deleted as I requested. No response to my previous email inquiry was received either. If you could assist me in this matter, I'd appreciate it.

    Thanks.

    Business Response

    Date: 12/05/2023

    Hello,

    We've confirmed that The account has been closed and the one question they asked on the Q&A forum has been removed.

    Thank you,

    Customer Support

    Customer Answer

    Date: 12/06/2023

     
    Complaint: 20613855

    I am rejecting this response because, although the company has confirmed that the account has been closed, they have not clarified whether or not it has been deleted. I have not been assured that my personal data will no longer be leaked, sold or traded to other companies either. Before I accept, please specify these important details. Thank you.

    Sincerely,

    *****************************

    Business Response

    Date: 01/18/2024

    We've confirmed that this account has been deleted out of our systems as previously communicated and no information for this individual exists in our systems.

    Customer Answer

    Date: 01/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. It's nice of them to finally confirm the deletion, but I could've done without them claiming that they already had. The entirety of our conversation is literally attached, after all. If those particular details had been included in their previous response, then I would've had no reason to reject it, correct? 'Mistakes are much easier to correct when you're not so busy denying them.' They may do well to keep that little factoid in mind when trying to resolve their customer's complaints in the future.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:09/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    there is absolutely no option on their website to cancel your account. you always have to be suspicious of a company that does not offer an option to terminate your account with them. i want my account canceled and my information deleted from their files. you would think a legal services website would make it simple for you to nullify your contract with them but you would be wrong. i want the account canceled and i want no further contact from this company and i want my contact information destroyed. i do not want them to share or sell or transfer or transmit any of my data. i want it all destroyed. i want no more emails from this company. you get this uneasy feeling that this company has dug its claws into your back and will not let go until you agree to submit your soul to them. leave me alone please.

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