Complaints

This profile includes complaints for Big Fish Games, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Big Fish Games, Inc.

  906 Alaskan Way Ste 700 Seattle, WA 98104-1010

  
• 

  Big Fish Games, Inc.

  1999 Harrison St Ste 2300 Oakland, CA 94612-4731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****/22/2022 - harassed by player so I moved to private room VIP Wicked Wins 12/12/2022 - 10:16 am EST - disconnected 120 million in pot - could not get back in room to collect pot.VIP Mai Tai 12/12/2022-9:09 am EST disconnected 120 million in pot - also same hit 5 times in a row on different bets. I was betting **** million and noticed the same win happened 3 times I lowered my bet and same thing was happening I tried several bets and all the same pattern I was playing in a private room by myself when this occurred my internet was connected and I had no issues on other devices.Big Fish asked for dates and times along with screenshots. I provided. They came back and said they couldnt find anything wrong and next time to send a screen shot. They didnt even look into this

  

  Business Response

  Date: 12/20/2022

  We understand that ************** has contacted the BBB in regard to Mai Tai Millions and Wicked Wins payouts. We are happy to assist her with resolving this issue as quickly as possible.
   
  **************, 
   
  We reviewed one more time all provided information for you and are ready to provide you with the investigation results.
  
  Mai Tai Millions VIP
   
  Your last spin was done on 2022-12-12 at 06:06:56 (PST) which matches a screenshot you provide. The result of the spin was a winning amount of ******* virtual chips which have been successfully credited to your account making the total balance from ************* to *************. In order to get a scatter win you should collect 3 Tiki Drinks. Last time in the session you collected drinks at 06:04:58 (PST) and won ********** virtual chips. 
  
  Wicked Wins VIP
  
  On Dec 12th at 07:16:18 (PST) you did the last spin in the Wicked Wins VIP session. At that time your account was still Haunted, from the logs we can confirm that pumpkin burst has not been credited to you and as you were the only player on the table we can check only your spin results. Based on your screenshot we can confirm that scatter erupt during your disconnection. We are sorry for the occasion that happened and credited your account with a missing payout in the amount of ********** virtual chips. Additionally, we have added ********** virtual chips as an apology for the issue happen. 
   
  We are always happy to help a customer directly.  **************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
   
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact. 
   
  We hope that we have resolved Ms. ****** concerns with Mai Tai Millions and Wicked Wins payouts.
   
  Contact Customer Support
  ***********************************************************************************************

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18574138
  
  I am rejecting this response because: 3 people reviewed my account and explained what happen each had different reason, there was a visual delay, you were credited, you werent credited and ignored that my account was disconnected losing 240 million chips because the room shuts down if private. They keep telling me I was credited but the problem is I was in a private room hitting scatters after a certain amount of scatters a pot burst giving you back what you put it. They booted me from 2 tables before pot burst, had I known I was going to get booted I would have left but I didnt so I continued to play to burst the pot. They put virtual chips in a totally different account I play on so that seems like no one actually reviewed anything. 
  They even went as far to say I wasnt in the pot in the private room where I was the only one playing and screen shot shows that I was in the pot. 
  Sincerely,
  
  Loveonna Miner

  

  Business Response

  Date: 01/11/2023

  Hello ********!
  
  My name is ****, I am one of the Customer Support Supervisors here at Big Fish and I will be glad to assist you today.
  
  I would like to confirm that your situation was reviewed carefully by members of our team including myself and I can confirm that there were no technical issues leading to you being disconnected from the virtual slot. 
  
  While we understand you may have a reliable internet connection and one of the most recent operating systems installed on your device, a temporary technical issue may still occur, which may lead to disconnections. Therefore, I will highly recommend you follow the basic troubleshooting steps provided by one of our Customer Support Representatives earlier.
  
  We apologize for the inconvenience this situation might have caused you. We sincerely hope for your understanding.  

   

  We are always happy to help a customer directly.  **************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
   
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact. 
   
  Contact Customer Support
  ***********************************************************************************************

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18574138
  
  I am rejecting this response because:

   

  I wont accept this the company took my chips. Dozen if others are complaining about the same issue. Its a company problem not a technical issue. 

   

  Several people reached out to me and everyone of them had different answers, yet no one solved the issue. 
  
  Sincerely,
  
  Loveonna Miner

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the game lucky sevens playing through the platform High Stakes every so often it has a no signal thing pop up on game and it stops game well when it comes back on it takes like dollar well this day it froze up came back on and I had ***** and it took 45$ and only left 45 it's impossible to get them well any of the groups to pay for mistakes especially these help

  

  Business Response

  Date: 12/16/2022

  We understand that  ****************** has contacted the BBB in regards to not receiving winnings. We are happy to assist them with resolving this issue as quickly as possible.
  
  ******************,
  
  From the information that you have provided, it does not look as though this is a game offered or supported by our team as we do not offer real money gambling, which would point to it be a different company's app. We would recommend reaching out to their support team for more help.
  
  If you are seeing any issues with any Big Fish products, we are always happy to help a customer directly.  ******************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support
  The consumer provided the following when submitting the Complaint to BBB

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tier 15 player on the app. I became one in 2 years of playing the app. I have spent over 100k on the app to better my bonuses, boosts etc. I have asked for a higher boost never got one. Today there was glitches on the game and there was no warning of the issues they were having. I received 2 billion coins when I started to play them the game was glitching and there was absolutely no fair play. I asked to be reimbursed for the coins lost since I didnt get fair play and they sent me generic messages and not gave it back. I sent in numerous tickets to have this resolved and it wasnt resolved. For someone who spends a lot of money on the app I expect fair play and better comps. They keep claiming its their system which is bogus because I used to receive far more better boosts before they decided to remove the hosts. There are two things Im asking to be resolved. 1: I would like a higher boost since I see same tier players get more then I do which is obviously not fair. 2: I want to be reimbursed for the 2 billion coins I earned being in the club and it was taken due to their error of their app. I provided proof to them how the game was being and it was obviously overlooked. I asked to speak to a supervisor nothing was done. I want to be treated fair on the app and deserve that for being a loyal spending player. I believe I deserve both. If they are gonna have issues with their app they need to take full responsibility and reimburse the coins so we can have a fair chance on the app. Their glitches and issues caused unfair play. Thats obvious. As you can see nothing was posted on ******** to tell everyone they are having issues. Thank you.

  

  Business Response

  Date: 12/14/2022

  We understand that  ******************** has contacted the BBB in regard to the boost amount and "missing club bonuses". We are happy to assist her with resolving this issue as quickly as possible.
  
  ********************,
  
  Please, kindly be advised, that our boost amounts are being calculated by the system automatically and the Customer Support Team can't make any changes in regard to this matter. When it comes to your club bonuses, we can clearly see, that these have been successfully claimed on 2022-12-08  at 00:36:15 PST, taking your total chips balance to ************* virtual chips.
  
  We are always happy to help a customer directly.  ********************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
  
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together to the solution.  This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact. 
  
  We hope that we have resolved ************************ concerns with her issue.
  
  Contact Customer Support
  https://**********************************/hc/en-us/articles/229717908-Contact-Customer-Support

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BOLD GAMING REFUSES TO PAY ME MY V WINNINGS ON THE PLATFORM.

  

  Business Response

  Date: 12/10/2022

  We understand that  **************** has contacted the BBB in regards to not receiving winnings. We are happy to assist them with resolving this issue as quickly as possible.
  
  ***************,
  
  From the screenshot that you have provided, it does not look as though this is a game offered or supported by our team and Bold Gaming appears to be a different company's app. We would recommend reaching out to their support team for more help.
  
  If you are seeing any issues with any Big Fish products, we are always happy to help a customer directly.  ****************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been playing Big Fish Casino for years ,but recently they have been cheating me out of rewards. You get rewards by watching videos, before you could watch a video for 200k once every 24 hours , but then it started popping up every time you didnt have enough to play ,so you watch over and over but dont get paid if you complain they give you four million coins even if you watched 100 videos ,they are getting real money for people watching but want give us fake money that we have earned.

  

  Business Response

  Date: 12/08/2022

  We understand that ************** has contacted the BBB in regard to video ads. We are happy to assist her with resolving this issue as quickly as possible.

   

  **************,

   

  We fully understand your frustration regarding the video ads issue. We are aware of it and our development and promotion team is hardly working on it. Unfortunately, resolving is taking more time than we expect as it relates not only to the Big Fish Casino app. As your account was already credited we cannot provide you with additional compensation. We suggest avoiding using ads video for receiving extra virtual chips while the issue is under investigation. In order to get an additional account boost you are free to use daily rewards and vaults.

   

  We are deeply sorry for the delay and highly appreciate your patience with the issue resolving.

   

  We are always happy to help a customer directly. **************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.

   

  I have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together on it. This will be the quickest way we can resolve this for you. You can also reply with the info through this BBB contact.

   

  We hope that we have resolved Ms. ****** concerns with the video ads.

   

  Contact Customer Support
  https://bigfishcasino.zendesk.com/hc/en-us/articles/229717908-Contact-Customer-SupportTell us why here...

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONTACTED COMPANY TO TELL THEM MY GAME WAS HACKED AND I WANTED MY GAME RESTORED. THEY TOLD ME THEY COULDNT HELP.I KNOW THAT IS A LIE BECAUSE THIS HAS HAPPENED BEFORE,

  

  Business Response

  Date: 12/05/2022

  We understand that  ***********  has contacted the BBB in regards to her game progress not being restored. 
  
  ******************, 

  As mentioned in our previous customer support correspondence, our team does not have any reason to believe that your profile has been compromised. Any progress/item loss is extremely unlikely to be caused by security issues, but more likely due to technical issues. That said, our team has made numerous attempts to resolve this issue, and add back lost items, but these attempts have proven to be ineffective, and likely due to issues related to the connection between your device, and the internet. Our team simply has no further avenues of support, as none of our methods of restoring progress or items, have been effective. If you are able to verify that you have begun using a new device, improved internet connection, or other change that would warrant further attempts at adding items to your game from customer support, please let us know. Currently, given the many many attempts at restoring your game, it has been found that further attempts at restoring your game from CS, will not be constructive.

  We are always happy to help a customer directly. ******************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system.   If you reply through your latest message, we would be happy to communicate further.  This will be the quickest way we can resolve this for you.   

  We hope that we have resolved ****************** issue, and look forward to attempting to help her in the future if she works with us directly and address our previous requests of her.

  Sincerely,

  Big Fish Customer Support

   

   

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18477968
  
  I am rejecting this response because: NOTHING WAS DONE.  THRRE IS NO PROBLEM WITH MY CONNECTION AND SINCE I HAD JUST FINISHED *******, AND NOW MY GAME IS BACK AT ********, I WANT AN ANSWER AS TO WHY AND SINCE EVERY CITY WAS 100 PERCENT FINISHED WITH 300 OF EACH TOOL, ******* COINS, ****** GREEN GEMS, I WANT TOKNOW WHAT THEY INTEND TO DO ABOUT IT.

   

  I WANT MY GAME RESTORED AND I DONT BELIEVR THAT IS TOO MUCH TO ASK SINCE I HAVE BEDN PLAYING THIS GAME SINCE THE ORIGIN.

   

  PLEASE ADVISE
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Sujet dj en votre possession et non trait, malgr toutes les rponses que je 'ai fait parvenir BIGFISH.- La suite de ma plainte a t purement et simplement retire.- Je suis stupfait du manque de respect des clients de BIGFISCH.- J'ai au moins 6 7 jeux en ma possession qui me sont interdits actuellement d'activation.- Je prcise que je suis tout de mme ** vieux client.( 100 jeux au minimum).- je demande simplement d'y avoir accs!

  

  Business Response

  Date: 12/01/2022

  We understand that **************** has contacted the BBB in regards to being unable to access their games. We are happy to assist them with resolving this issue as quickly as possible.
  
  ****************, I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******).
  
  I've pasted our correspondence below for your convenience:
  
  =====================================
  
  Je suis dsol d'apprendre que vous voyez des codes d'erreur lorsque vous essayez d'accder aux jeux. ************* certainement tudier cela pour vous.
   
  Je m'excuse pour le drangement. ***************** que l'erreur ****** persiste, nous devrons modifier l'adresse e-mail du compte pour permettre aux jeux de s'activer correctement. Je vois que le compte **** auparavant sous ************************** , et les jeux devraient pouvoir tre ractivs en modifiant temporairement l'e-mail du compte.
   
  Pour ce faire, nous pouvons remplacer l'e-mail par l'e-mail prcdent sous lequel se trouvait le compte partir de la page Informations sur le compte (https://susi.bigfishgames.com/edit.php) . La bonne nouvelle est que ce n'est que temporaire et une fois que nous aurons rinstall les jeux, vous devriez pouvoir revenir en arrire.
   
  Veuillez suivre les tapes ci-dessous pour modifier votre adresse e-mail :
   
  Cliquez ici pour accder la page d'informations sur votre compte (https://susi.bigfishgames.com/edit) . Si vous n'tes pas connect, veuillez saisir votre adresse e-mail et votre mot de passe pour continuer.
  Cliquez sur le bouton Modifier sous la section Adresse e-mail ou Mot de passe .
  Saisissez la nouvelle adresse e-mail ou le nouveau mot de passe que vous souhaitez utiliser.
  Cliquez sur le bouton Enregistrer .
  Un e-mail sera envoy votre adresse e-mail pour confirmer les modifications.
  Lorsque vous recevez l'e-mail de confirmation, cliquez simplement sur le lien l'intrieur pour confirmer votre adresse e-mail mise jour. 
  Si vous prfrez que nous changions l'e-mail pour vous, faites-le moi savoir et je serai heureux de changer l'e-mail de notre ct !
   
  Quoi qu'il en soit, une fois que l'e-mail a t rtabli ce que le compte **** auparavant, nous pouvons alors essayer d'installer et d'activer nouveau le jeu pour voir s'il fonctionne. Si vous avez besoin d'aide supplmentaire sur la faon de procder, j'ai inclus un article d'aide ci-dessous :
   
  Rinstaller un jeu achet - https://bigfishgames.zendesk.com/hc/fr/articles/230170448
   
  J'espre que ces informations vous aideront. Passe une bonne journe!
  
  =====================================
  
  We are always happy to help a customer directly.  ****************, you are always welcome to contact Big Fish Games for any account or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system.   If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.   You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a game from Big Fish Games, Inc. and get an error message that prevents me from playing the game. Big Fish Games, Inc. informs me it will take an excessive amount of time to fix the issue. I want my money back.

  

  Business Response

  Date: 11/28/2022

  We understand that **************** has contacted the BBB in regards to trouble a game not playing. We are happy to assist with resolving this issue as quickly as possible. It looks like we have been in contact so I have included our latest correspondence below
  
  ****************,
  
  It looks like there was and issue when the previous rep went to refund the order. I have gone ahead and ensured that the refund has now gone through. You can expect to see this in the next 3-7 business days.
  
  
  We are always happy to help a customer directly. ****************, you are always welcome to contact Big Fish Games for any account or game related questions at any time. If you reply through your message from our helpsite, we can quickly work together. This will be the quickest way we can resolve this for you. You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/requests/new

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on friday the 18th about 735 am of november i hit a jackpot with a company game vault which my user name is ******** but before it was 2040_oem with a company named ********************* on faceboook messaging. they awarded me 1 dollar for a thousand **********. and when i told the management of the company they said not there fault contact the company game vault i have been trying to contact them they will not awnser my complaint., i'm very upset and confused and i believe i just got scammed.

  

  Business Response

  Date: 11/30/2022

  We understand that  Mr. **********;has contacted the BBB in regards to not receiving a jackpot. We are happy to assist them with resolving this issue as quickly as possible.
  
  **************,
  
  From the information that you have provided, it does not look as though this is a game offered or supported by our team and Game Vault appears to be a different company. We would recommend reaching out to their support team for more help.
  
  If you are seeing any issues with any Big Fish products, we are always happy to help a customer directly.  **************, you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I change my credit card and i would like to enter my new card's number. Where can I enter my new card's number cause i want to buy a play big fish game.Merci

  

  Business Response

  Date: 11/30/2022

  We understand that **************** has contacted the BBB in regards to trouble updating her card information. We are happy to assist with resolving this issue as quickly as possible.
   
  ****************,
   
  To update your Big ************** payment method, just add the new payment information using the steps below:
   
  1. Hover over your username on the website and choose ************.
  2. On the ************ page, click Edit under the Actions section.
  *Note: this will only be available if your membership is currently active.
  3. In the edit section, click Edit again to change your credit card information.
   
  For detailed instructions, please see the following help article:
   
  Update Billing Information
  https://bigfishgames.zendesk.com/hc/en-us/articles/230171348
   
  We are always happy to help a customer directly. ****************, you are always welcome to contact Big Fish Games for any account or game related questions at any time. If you reply through your message from our helpsite, we can quickly work together. This will be the quickest way we can resolve this for you. You can also reply with the info through this BBB contact.
   
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/requests/new