Complaints

This profile includes complaints for Big Fish Games, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Big Fish Games, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Big Fish Games, Inc.

  906 Alaskan Way Ste 700 Seattle, WA 98104-1010

  
• 

  Big Fish Games, Inc.

  1999 Harrison St Ste 2300 Oakland, CA 94612-4731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Big Fish App for years and have a pile of money spent on gamesnow..all my games have disappeared and even tho I changed emails years ago you are still showing my old one ***** my correct email is ********************* and has been for yearsI would request a solution as you must have my history!!

  

  Business Response

  Date: 10/25/2022

  We understand that *********** has contacted the BBB in regards to their account. We are happy to assist her/him with resolving this issue as quickly as possible.
  
  ***********

  
  I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). I've pasted our correspondence below for your convenience:
  
  =====================================
  
  ******, on checking your concern I see that you have two separate accounts. Please make sure you have signed into both the ******************* and ********************* accounts and the games and account information should be showing up correctly for each.
  
  =====================================
  
  We are always happy to help a customer directly.  ***********, you are always welcome to contact Big Fish Games for any account or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system.   If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.   You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a member of Big Fish games for many many years. Somehow my game club got canceled & I did not do it. Plus I had a lot of game credits built up & theyve taken them all away. This is the 2nd time this has happened to ******** lost over 20 game credit that I had built up. When I went & logged in tonight, it said I was no longer a ********** would have to restart my game club membership but the website wouldnt give me the option to restart my membership. The website does show most of the games that I have bought over the years but my game credits are still gone & Ive spent hundreds of dollars on this website. I just want my membership back plus all of the credits they keep taking away. It would be different if I cancelled my membership but this is twice that its been cancelled without my **************** delete my credits. Im tired of them cheating me out of ********** sure there has to be others as well.Thank you for your time!*****************************

  

  Business Response

  Date: 10/25/2022

  We understand that ****************** has contacted the BBB in regards to their membership. We are happy to assist them with resolving this issue as quickly as possible.
  
  ******************,
  
  Pulling up your account in our system, I can see that your ********* membership was canceled from your end on the 15th of February, 2022. It does look like the last Credit was redeemed on that date as well.
  
  Since this is the case, there would not be any Big Fish Points on the account from this, or any activate membership unless it is reactivated. For more information on how to reactivate the membership, please see the following help article:
  
  Reactivate/Renew Big Fish ********* Membership - https://bigfishgames.zendesk.com/hc/en-us/articles/230297368-Reactivate-Renew-Big-Fish-Game-Club-Membership?source=search
  
  We are always happy to help a customer directly. ****************** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply through that message or the link below this will be the quickest way we can resolve this for you. You can also reply with the info through this BBB contact. We hope that we have resolved ********************** concerns with their account.
  
  Contact Us -
  
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  trying to buy a game using the big fish points and it won't let me place an order at checkout because the place order button is grayed out, i have tried everything including uninstalling the program and game manager app, also i have tried to buy the game without using the points still, i cant place the order, i am a club member but if i cant buy games then i will cancel the membership, and not buy from big fish no more i have been a member for a long time this has never happen before

  

  Business Response

  Date: 10/12/2022

  We understand that ****************** has contacted the BBB in regards to purchasing games. We are happy to assist her with resolving this issue as quickly as possible. ******************, I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). I've pasted our correspondence below for your convenience:
  
  =====================================
  
  I'm sorry to hear there was trouble with not being able to purchase games on your account. Let me help you.
  
  Sorry for the trouble. I would suggest you try inputting your billing address and check if it works. If the issue still persists please do let us know and we will surely further look into it.
  
  =====================================
  
  We are always happy to help a customer directly.  ******************, you are always welcome to contact Big Fish Games for any account or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.   You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying since oct 2 to get fire Kirin to cash me out and they will not respond to me in any way. I have downloaded the app they ask us to use to contact them and no response I contacted them through ******** and the phone number they give to contact them. I am frustrated I just want my money!!

  

  Business Response

  Date: 10/12/2022

  We understand that  Ms. **** has contacted the BBB in regards to not receiving the a cash out in Fire Kirin. We are happy to assist them with resolving this issue as quickly as possible.
  
  Ms. *****
  
  From the information that you have provided, it does not look as though this is a game offered or supported by our team and our apps do not offer real money gambling. It does appear to be a different company's app. We would recommend reaching out to their support team for more help.
  
  If you are seeing any issues with any Big Fish products, we are always happy to help a customer directly.  Ms. ***** you are always welcome to contact Big Fish Games for any account, Big Fish Games app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  J'utilise les jeux big fish game depuis de trs nombreuses annes (plus de 10 ans) depuis plus d'un mois j'essaie de tlcharger des nouveaux jeux puisque je ne peux rcuprer tous mes anciens jeux, je **** donc les jeux dans le panier, je clique dessus et je clique sur "checkout", qui me renvoie sur une page qui dit OTHERWISE, CLICK HERE TO CONTINUE IN THE BROXSERS" et je le fais, une nouvelle page s'ouvre et dit " CAISSE : il n'y a aucun article dans votre panier" alors que dans celui ci il y en a pour environ 77$41 avec FABLES OF THE KINGDOM II, ROAD OF **** : PORTALS 2 EDITION COLLECTOR, ************ SOLITAIRE : ATLANTIS 3 EDITION COLLECTOR, BUILD A LOT : FAIRY TEALES, ROYAL ENVOY EDITION COLLECTOR, ********** : EUREKA, SUDDENLY MEOW, COOKING TRIP, BACKON THE ROAD,je vous ai dj envoy plusieurs messages et le problme n'est toujours pas rsolu, je crois que je vais devoir vraiment me dcider chercher un autre fournisseur de jeu pour la dernire fois, je compte sur vous, d'autant qu'il y a plusieurs annes en arrire j'adhrais au club, et vous avez prlev des mensualits et je n'ai jamais russi utiliser mais points achets cordialement ****************************************

  

  Business Response

  Date: 10/12/2022

  We understand that Ms. ****** has contacted the BBB in regards to purchasing games. We are happy to assist her with resolving this issue as quickly as possible. Ms. ******* I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). I've pasted our correspondence below for your convenience:
  
  =====================================
  
  Je m'excuse pour le drangement. Il semble que certaines informations stockes dans le navigateur Web vous empchent d'acheter les jeux. Les navigateurs Web collectent et enregistrent des donnes partir d'Internet, il est donc bon de supprimer ces fichiers de temps en temps. Je vois que vous utilisez Google Chrome. J'ai donc inclus les tapes qui vous aideront vider son cache ci-dessous :
  
  Ouvrez GoogleChrome.
  Cliquez sur le bouton qui ressemble 3 points horizontaux empils dans le coin suprieur droit du navigateur ( droite de l'toile).
  Dans le menu droulant, passez la souris sur Historique , puis cliquez sur l'option Historique .
  Dans le nouveau menu, cliquez sur Effacer les donnes de navigation en haut gauche de l'cran.
  Dans le nouveau menu, assurez-vous que les options suivantes sont coches :
  Historique de navigation
  Historique des tlchargements
  Cookies et autres donnes de site et de plug-in
  Images et fichiers en cache
  Dans le menu droulant Effacer les lments suivants de : , slectionnez le dbut de l'heure .
  Cliquez sur Effacer les donnes de navigation .
  
  Ensuite, fermez et rouvrez votre navigateur. Pour plus d'informations, veuillez consulter l'article d'aide suivant :
  
  Connexion votre compte
  
  =====================================
  
  We are always happy to help a customer directly.  Ms. ******* you are always welcome to contact Big Fish Games for any account or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.   You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quand je veux acheter des jeux, bigfish ne reconnait pas mon adresse e-mail, c'est trs compliqu depuis changement de propritaire, il y a souvent des erreurs de connexions, est-ce possible que ce soit facile d'acheter des jeux et d'avoir du plaisir ??

  

  Business Response

  Date: 10/07/2022

  We understand that Ms. ***** has contacted the BBB in regards to trouble with our website and activating games. We are happy to assist her with resolving this issue as quickly as possible. Ms. ****** I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). I've pasted our correspondence below for your convenience:
  
  =====================================
  
  Ce que nous pouvons faire, c'est recommencer compltement en supprimant l'application Big Fish Games (Game Manager) et certains fichiers qui peuvent tre endommags et causer des problmes.
  
  Tout d'abord, dsinstallons l'application Big Fish Games si elle est actuellement installe :
  
  1. Dplacez votre souris dans le coin infrieur gauche de votre cran et faites un clic droit.
  2. Slectionnez Programmes et fonctionnalits ou Applications et fonctionnalits.
  3. Dans la liste des programmes, slectionnez Big Fish Games : Game Manager .
  4. Cliquez sur le bouton Dsinstaller/Modifier en haut de la liste.
  5. Confirmez que vous souhaitez dsinstaller.
  
  Ensuite, excutons l'outil de suppression de Big Fish Games pour supprimer tous les fichiers endommags. Pour commencer, veuillez cliquer sur le lien ci-dessous et tlcharger et excuter le fichier.
  
  Outil de suppression de gros poissons -https://games.bigfishgames.com/RightNowImages/TechTools/Big_Fish_Removal_Tool.exe
  
  1. Slectionnez Excuter ou Enregistrer le fichier pour tlcharger l'outil de suppression
  2. Ensuite, ouvrez l' outil de suppression de Big Fish .
  3. Une fois que vous avez accept les conditions, vous recevrez une page avec deux options slectionnes, nous pouvons les laisser toutes les deux slectionnes, puis cliquer sur Continuer.
  4. Vous recevrez des messages indiquant que les fichiers ont t supprims, et aprs avoir cliqu sur OK, le processus devrait tre termin.
  5. Aprs avoir ferm le programme, veuillez utiliser le lien ci-dessous pour ressayer de rinstaller l'application Big Fish Games :
  
  Tlchargez l'application Big Fish Games (Gestionnaire de jeu) - https://bigfishgames.zendesk.com/hc/fr/articles/115001735233
  
  =====================================
  
  We are always happy to help a customer directly.  Ms. ****** you are always welcome to contact Big Fish Games for any account or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system.   If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.   You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd defective game from Big Fish: Vacation Paradise: California Collector's Edition I previously submitted a complaint to BBB for another defective game to which I am still awaiting a reply from Big Fish. Both games are from Point 8 Games. BF gives you a "standard' procedure to fix the problem but the problem is their solutions do not fix the problem!!!My complaint for this game is that I cannot advance beyond Round 29.I paid extra for the Collector's Edition Pls fix the **** problems or give me a credit!!!

  

  Business Response

  Date: 09/28/2022

  We have combined our responses to both of **************** complaints in Complaint ID: ********

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18122053
  
  I am rejecting this response because:
  Their response did nothing to resolve the issues. I am awaiting a more productive response
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/11/2022

  We understand that ************ has some additional concerns about her game and we will be happy to help.

   

  ************, I've pulled up your account and can see that we have already replied through incident #******* and I've pasted our correspondence below for your convenience:
  
  
  It looks like we never heard back in the previous ticket, so I've gone ahead and created a follow up. I'm sorry that it sounds as though these games don't want to work on your computer at this time. Since we don't want you to be stuck with games you can't play, Ive gone ahead and issued you **** Big Fish Points. You can use these towards getting any games on our site as a replacement.

   

  I hope that this helps.

   

  -***

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the game Adventure Trip: Amazing World 2 Collector's Edition that is defective. In order to advance into the collector's edition, you need to collect X amounts of the peace symbol and the 8 *****. In one scene: ********, there are no peace symbols and because there are no peace symbols I did not collect enough to advance into the collector's edition which I paid extra. I filed a complaint with Big Fish and they came back with possible solutions which I tried; however, the solutions did not correct the problem and I am still stuck with a defective game. Because I cannot advance into the Collector's Edition, which I paid extra for, I feel I should receive a compensation.

  

  Business Response

  Date: 09/28/2022

  We understand that ************ has contacted the BBB in regards to 2 of her games not progressing. We are happy to assist her with resolving this issue as quickly as possible.
  
  ************,
  
  I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). We didn't receive a response to our lest mesage so I created a new ticket for you (#*******) and I've pasted our correspondence below for your convenience:
  
  
  It looks like we never heard back in the previous ticket, so I've gone ahead and created a follow up. I'm sorry that it sounds as though these games don't want to work on your computer at this time. Since we don't want you to be stuck with games you can't play, Ive gone ahead and issued you **** Big Fish Points. You can use these towards getting any games on our site as a replacement.
  
  For step by step instructions on using your Big Fish Points, please take a look at the following help article:
  
  Big Fish Points
  
  If you would prefer to try and get these games working, we do have some troubleshooting steps that can help in certain cases. To help us look into things further, Ill need to gather some information using **************, our Big Fish Games diagnostic tool. To get started, click the link below and follow the steps:
  
  
  Click here to download and run **************
  
  
  
  We are always happy to help a customer directly.  ************, you are always welcome to contact Big Fish Games for any account or game related questions at any time. We have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you. You can also reply with the info through this BBB contact.
  
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support

  Customer Answer

  Date: 09/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th & September 6th Big Fish games took out my regular subscription. I have been a member since 2007 & have purchased over 450 games from this company. They made a recent platform change from dollars to points. Members were told to do nothing when the new platform was installed it would be automatically rolled over. It was finally done on August 1, 2022. When they made the change my membership did not exist nor did they recognize that they had taken money out of my bank account. I tried to contact them immediately. It took until August 12th to get an acknowledgement email from BF. After a couple of weeks, they said they gave me **** points but no membership. It never showed up on my account. After more requests to fix I received an email again saying it was fixed & here was **** points for my trouble. It still did not work. Two more weeks he sent **** points but nothing worked. Two hours later, I received an email saying they were sorry I cancelled my membership!!!!! I still heard back from Big Fish that they were trying to fix the problem. Finally, someone named **** N emailed. He said all I had to do was clear my Browser cache. I emailed back and told him I just got an error message and attached a copy. I did contest the charges as it is now close to 60 days with no resolution and no progress on what should have been something easy to fix. My first choice is to have my membership restored. They must restore my account and my ability to play the games I have paid for. I will contact my bank and stop the hold on Big Fish but only when they restore my membership. They also owe me for an earned game which expired on September 14th because I was not recognized as a member. They have not returned my money as of this date. I have all the endless emails that I sent them and the ones they sent me promising points and restoration with no results. I literally have pages of promises in emails with no results from Big Fish.

  Customer Answer

  Date: 09/21/2022

  They fixed the problem. Much appreciated. 

  -Transcribed by BBB staff

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase history shows I have been a paid member since 2012. Problem is security key issue. Contacting customer service has not helped. I have credits and games waiting to be installed and some previously installed games now require a security key latest download was stopped with message about contacting help and reporting Error 3. Do not want to cancel and lose credits but my $6.99 + tax monthly payment is providing me nothing. **************** responds with automatic reply about receiving complaint but no follow-up to provide me a security key or help that solves the issue. Before filing with BBB I uninstalled Big Fish games manager and reinstalled. I get the same messages. The activation for a clutter game causes a message that includes: Hardware fingerprint: 5C83-332E Another download/activation reported Error 3. I can download games but not activate them. Further, many of my paid for games require a security key. The Big Fish Games, Inc. telephone number on this website - ************** - is a non-working number! I MUCH prefer solution and use of membership rather than canceling my membership which I will have no choice but to do with reluctance if this issue is not resolved. Strongly hoping for correction with the activations and the security key issue...***************************

  

  Business Response

  Date: 09/28/2022

   We understand that ****************** has contacted the BBB in regards to not being able to access her games due to a security key error. We are happy to assist her with resolving this issue as quickly as possible.
  
  ******************, I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #*******). I've pasted our correspondence below for your convenience:
  =====================================
   
  Thanks for providing the information necessary to generate a new security key for your games. Ive included your key below, and you should be able to use this information for all of your games. To enter the key, simply follow these steps: 
  1. Run the game that has been getting the security key error.
  2. Click OK when prompted.
  3. Enter the information listed below in the 'Name' and 'Key' fields.
  4. Click OK to submit this information. If successful, a message saying that the key is valid and has been stored successfully should appear.
   
  Please note that when entering security keys, you will be prompted for two pieces of information: "name" and "key". Please enter the information listed below into the "name" and "key" fields.
   
  Heres an example of how to enter the information:
   
  Name: Unixe
  Key: 4EFE-4E22-E07C-957C
   
  If possible, I recommend using the Copy and Paste functions to enter the key, as this is faster and more accurate than typing the key by hand.
  
  =====================================
   
  We are always happy to help a customer directly.  ******************, you are always welcome to contact Big Fish Games for any account or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system.   If you reply through that message or the link below we can quickly work together.  This will be the quickest way we can resolve this for you.   You can also reply with the info through this BBB contact.
   
  Contact Us
  https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Support